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PROFILE
An ambitious, confident and results driven professional seeking a career path in financial services. Works well under pressure and always ready to grab new challenges. 10+years of international experience in Cameroon and Greece, dealing with customer service, building materials supply, various banking services and quality control. led a team of 5 sales to achieve 3500+ new savings accounts openings in 2years in a very doubtful market environment. Also led a team of 7 to create a centralized price update system in all branches of export import firm. Bilingual French and English with B1 level in Greek and A1 level in German. Volunteered for refugees’ children education through organizations in Greece.

Core Competencies
• Hands-on clerical and administrative procedures and systems
• Ability to empower others
• Decision making skills
• Professional and personal ethics
• Treasury management and Finance technologies

EDUCATION
MSc of Finance, December 2021
ALBA GRADUATE BUSINESS SCHOOL, Athens, Greece
Thesis: Finance digitalization for Micro finances

BSc in Accounting, Finance and Audit, October 2016
University of Douala, Douala, Cameroon
PROFESSIONAL EXPERIENCE
Teleperformance Hellas, Athens Greece 2018 – Up to date
Customer Service Representative, Wester Union department
• Achieved high customer satisfaction through high level service and problem solving
• Contributed permanently to team effort to maintain key performance indicators above the green level
• Performed high quality calls, which were used for training purposes
• Undertook trainings and mentored new hired team members
• Utilized language diversity to translate texts or interpret when and where necessary

Soquicam, Douala Cameroon 2014 – 2016
Price and Quality Controller
• Evaluated the Marketing Departments’ price proposition and submitted it for final approval
• Led a team of 7 price update operators to implement a central price update unit for all the branches, which stopped uneven prices between branches and dropped prices’ manipulations within the firm
• Planned and undertook cash and quality controls in the branches for real time cash follow up

Soquicam, Douala Cameroon 2012 – 2014
Accounting Assistant
Organized branches’ reports in order to compile a general monthly report, handled accounts’ coding, Followed up the Accounting Director’s schedule for better efficiency, Scheduled meetings with the branches’ accountants and compiling meeting reports, handled incoming and outgoing calls, followed up communication between branches and finance department.

Epargne construction du Cameroun, Douala Cameroon 2010 – 2012
Micro finance Clerk
• Led a team of 5 external sales and 3 cashiers, moving total accounts opening from 1 472 at the beginning to 5000+
• Highly increased total amount of deposits by a day to day follow up on depositors and creating 6 new branches in different cities
• Reestablished the trust of micro finance services in a Market deeply affected by corruption and lots of micro finances bankruptcies

Epargne construction du Cameroun, Douala Cameroon 2007 – 2010
Micro finance Cashier
Carried out cash transactions with customers, providing information about the banking products, undertook bank deposits to secure cash and compiled daily balance reports for better accounting, carried out salary and commissions payments on a monthly basis, followed up internal employees short term micro loans, produced weekly cash reports

ADDITIONAL INFORMATIONS
Languages: French (Native); English (Bilingual); Greek (Intermediate); German (Basic)
Computer skills: Microsoft Word, Excel, Publisher, Sage Saari, Sage ERP X3
Seminar in Accountancy and Secretarial Support- CAB Informatics, 1 year
Volunteered teaching English and French to refugees children aged 6 to 10 years in various NGOs in Greece
Operated a personal owned e.business in the field of African fashion for 2years via social media
Semi professional singer since 2009

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