Relationship Manager – Manage and grow a dedicated portfolio of existing and new clients. – Conduct in-depth needs analysis and propose customized insurance plans. – Drive policy sales, renewals, and ensure customer retention. – Resolve client queries and act as a dedicated point of contact for all insurance needs.
Position Overview Relationship Manager (RM) Function Related Activities/Key Responsibilities RM Sales Professionals are responsible to focus on face to face sales closures using daily presentations as they provide our clients with an opportunity to get to know offerings of Digital Services (Subscription based Model) and the value addition these Services can bring
Role Description This is a full-time, on-site role for an Assistant Sales Manager located in Bengaluru. The Assistant Sales Manager will be responsible for managing sales processes, developing and maintaining client relationships, coordinating with the marketing team to implement strategies, and analyzing sales data to identify opportunities and improvements. This role will also include
Job Title: Relationship Manager Company: Eureka Outsourcing Solutions (EOS) – Aditya Birla Process Location: Majiwada, Thane, Maharashtra 400607 Job Type: Full-Time | Work from Office Industry: BPO (BFSI Process) Job Description: Eureka Outsourcing Solutions is hiring Relationship Managers for their Aditya Birla BFSI process. This role involves managing customer relationships through inbound/outbound calls, focusing on
Job Title: Relationship Manager Company: Eureka Outsourcing Solutions (EOS) – Aditya Birla Process Location: Majiwada, Thane, Maharashtra 400607 Job Type: Full-Time | Work from Office Industry: BPO (BFSI Process) Job Description: Eureka Outsourcing Solutions is hiring Relationship Managers for their Aditya Birla BFSI process. This role involves managing customer relationships through inbound/outbound calls, focusing on
Job Title: Relationship Manager Company: Eureka Outsourcing Solutions (EOS) – Aditya Birla Process Location: Majiwada, Thane, Maharashtra 400607 Job Type: Full-Time | Work from Office Industry: BPO (BFSI Process) Job Description: Eureka Outsourcing Solutions is hiring Relationship Managers for their Aditya Birla BFSI process. This role involves managing customer relationships through inbound/outbound calls, focusing on
Job Title: Relationship Manager Company: Eureka Outsourcing Solutions (EOS) – Aditya Birla Process Location: Majiwada, Thane, Maharashtra 400607 Job Type: Full-Time | Work from Office Industry: BPO (BFSI Process) Job Description: Eureka Outsourcing Solutions is hiring Relationship Managers for their Aditya Birla BFSI process. This role involves managing customer relationships through inbound/outbound calls, focusing on
Job Title: Relationship Manager Company: Eureka Outsourcing Solutions (EOS) – Aditya Birla Process Location: Majiwada, Thane, Maharashtra 400607 Job Type: Full-Time | Work from Office Industry: BPO (BFSI Process) Job Description: Eureka Outsourcing Solutions is hiring Relationship Managers for their Aditya Birla BFSI process. This role involves managing customer relationships through inbound/outbound calls, focusing on
Job Title: Relationship Manager Company: Eureka Outsourcing Solutions (EOS) – Aditya Birla Process Location: Majiwada, Thane, Maharashtra 400607 Job Type: Full-Time | Work from Office Industry: BPO (BFSI Process) Job Description: Eureka Outsourcing Solutions is hiring Relationship Managers for their Aditya Birla BFSI process. This role involves managing customer relationships through inbound/outbound calls, focusing on
Who Can Apply? Freshers / Tele calling experience Fluent in Hindi & English Graduate (Must) | Age: 18–30 yrs Key Responsibilities Respond to and resolve customer queries, concerns, and requests over the phone in line with company standards Accurately record customer interactions and follow-up tasks in internal systems Understand and support multiple insurance products and
To attend leads by company Make appointment and sell the product
This is a full-time on-site role for a Customer Relationship Management (CRM) Consultant located in Surat. The CRM Consultant will be responsible for the day-to-day tasks associated with managing relationships with customers, analyzing customer interactions and data, advising on business processes, and driving sales growth. The role will involve working with Sales and Marketing teams,
Relationship Manager: Job Description for Relationship Manager End to end activities, from generating enquiries till delivery of the car. Acting as a link between the company and its potential market. Giving test drive & follow up regularly with customer. Visiting prospectus customers for business and gaining clear understanding of their needs
Exciting Opportunity: Edtech Sales Role in Hyderabad! We’re hiring a dynamic Sales Executive for our Hyderabad team, specializing in education management software like Fedena, MyClassboard, or similar ERP solutions for schools. Key Responsibilities: Conduct client demos and product training for schools Drive sales through targeted outreach and relationship building Achieve monthly and quarterly revenue targets
Experience Level: Prior Enterprise Sales in Cloud Computing SaaS About the Role We are seeking an experienced Enterprise Sales Professional to drive adoption of our AI-powered Customer Experience solutions across large enterprises in APAC region. This role requires a strategic thinker with a proven track record in complex solution selling, RFP participation, and collaboration with global teams. Key Responsibilities Enterprise Sales Leadership: Develop
Job Title: US IT Recruitment Manager About Us An IT Partner That Promises and Delivers We are Assentcode www.assentcode.tech a software services company built on the foundations of passion, innovation, and engineering excellence. Founded by a group of entrepreneurial engineers, our vision has always been clear: to create a workplace driven by purpose, creativity,
Designation: Sales Manager / Assistant Sales Manager / Branch Head Project Automation Location: Vadodara (Responsible for Gujarat Region) Qualification: B.E. / B.Tech. / Diploma in Engineering Experience: 7-10 Years in Process Instrumentation Sales or Process Automation Sales Salary: As per last hike / industry standards Key Responsibilities Identify and develop new business opportunities within
Key Responsibilities: Build and maintain long-term relationships with existing clients to ensure repeat business Identify and acquire new clients across construction, interior design, and contracting sectors Conduct market research to identify trends, competitors, and customer needs Perform independent research to understand each client’s business, challenges, and potential solutions Develop and implement effective sales strategies to
Job Title: Customer Success Executive – SaaS / B2B Clients Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote) Experience: 1–4 years CTC: ₹4–9 LPA Responsibilities: Onboard new clients and ensure successful product adoption. Serve as primary point of contact for clients. Conduct training sessions and check-ins. Upsell / renew client accounts. Manage ticket
Assistant Manager – Sales (Field Sales) Location: Bangalore Experience: 1–5 years Employment Type: Full-time (6 days a week) About the Role We’re looking for passionate and driven sales professionals to join our growing team as Assistant Manager – Sales. In this role, you’ll be the first point of contact for customers and play a key
Key Responsibilities . Develop and implement a strategic business development roadmap to attract new investors and manage investor onboarding processes in coordination with compliance and legal teams. . Drive business development initiatives by acquiring new investors for the fund, expanding the HNIs, Family Offices and Institutional Investors client base while leveraging existing relationships in the
Insurance product expertise Policy structuring and advisory Client relationship management Key account handling Customer engagement and retention Sales and business development Cross-selling and up-selling insurance solutions Target-oriented sales execution Strategic account planning Communication and negotiation skills Customer-centric approach Portfolio management Market analysis and opportunity identification Channel and partner management Revenue growth and profitability CRM and
We are seeking a dynamic and results-driven Government Sales Executive/Manager to manage and grow sales within government and public sector accounts. The ideal candidate will be responsible for identifying opportunities, managing tenders, and building long-term relationships with government departments and agencies to promote the company’s products and services.
Business Development Manager (BDM) Openings: 10 Experience Required: Minimum 5 years in HL, LAP, BL, and Used Car Loans Key Responsibilities: – Drive business growth by acquiring new customers and building strong relationships in the assigned territory. – Manage a team of Business Development Executives to achieve loan sales targets. – Develop and execute strategies
#BDM (Business Development Manager) Job Title: Business Development Manager #BDM (IT Services , BPO &Mortgage Services ) 📍 Location: Hyderabad, India 🎯 Requirements: ✅ Experience: 3–7 years in IT services and BPO business development ☑️ Employment Type: Full-Time 💰 Salary: 4 to 10LPA (Based on interview performance) 🧰 Job Overview: We are seeking a results-driven Business Development Manager
Position: Business Development Manager.Experience: 8 to 13 years Location: Hyderabad or Pune (Hybrid) About the Role:We are seeking a dynamic and results-driven Business Development Manager to drive the company’s sales pipeline from India while focusing on the US healthcare market. The ideal candidate will have a strong understanding of healthcare sales, experience working with US
Veltris is a Digital Product Engineering Services partner committed to driving technology enabled transformation across enterprises, businesses, and industries. We specialize in delivering next generation solutions for sectors including healthcare, technology, communications, manufacturing, and finance. With a focus on innovation and acceleration, Veltris empowers clients to build, modernize, and scale intelligent products that deliver connected,
Job Title: Business Development Manager (BDM) – Elevator Industry Location: NarainaVihar Salary Range: ₹35,000 – ₹60,000 per month Experience Required: 4–6 years (preferably in Elevator/Lift Industry) Job Overview We are seeking an experienced and dynamic Business Development Manager (BDM) with a strong background in the elevator industry. The ideal candidate will be responsible for driving
We are seeking an experienced and results-driven Sales Manager to lead our sales team and drive revenue growth. The ideal candidate will be responsible for developing strategic sales plans, managing key accounts, identifying new business opportunities, and ensuring the sales team meets or exceeds targets. Key Responsibilities: Develop and implement strategic sales plans aligned with
Job objectives ● Will be Responsible for the Revenue of a Property. ● Driving Sales through In-bound inquiries coming from different sources. ● Calling clients, showing them the Venue and convincing them to book. ● Understanding the Client requirements and creating a package which suffices all the requirements of the clients. ● Coordinating and Negotiating
Territory Sales Manager – Audio Visual (AV) | Pune We are hiring a dynamic Territory Sales Manager with 3–4 years of field sales experience in the AV industry. The role involves identifying business opportunities, managing client relationships, and achieving sales targets in Pune. Candidates must have strong communication skills and be open to regular client
Job Description: Key Account Manager Employment Type: Full-Time Work Location: Ludhiana/Remote/Hybrid Salary: ₹5,000 – ₹30,000 (based on experience) Key Responsibilities: ● Build and maintain strong relationships with key clients. ● Act as the main point of contact for client queries and concerns. ● Develop strategic account plans to maximize client satisfaction and revenue growth. ●
Qualifications: – MBA (preferably) – Should have experience of atleast 1 years in the field of B2B sales and marketing. – Must be good in Communication and have Good fluency in speaking English. – Kannada- must requirement Telugu, Tamil, & Hindi (Preferred) Job Type: Full-time (Not Work from Home. Need to report to the Office located
Software sales manager:
Sun Smart Global is specialized in niche Product Company with smart products in the spectrum of Artificial Intelligence, Mobility and Enterprise Software Solutions. SunSmart serves in the business verticals of Banking, Financial Services, Securities, Insurance, Government, Retail, Healthcare, Manufacturing and Education. Advanced Technology coupled with enriched functionalities that helps our customers towards sustained business growth.
We are looking for a high-performing Software Sales Manager. The successful candidate will meet our customer acquisition and revenue growth objectives. Software Sales manager responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Sales director duties will include hitting annual targets, building relationships and understanding customer trends.
JOB DESCRIPTION:
Must have at least 3 years of Software product sales experience
Proven sales executive experience, meeting or exceeding targets
Previous experience as a sales executive, sales manager or sales and marketing director
Ability to communicate, present and influence all levels of the organization, including executive and C-level.
Proven ability to drive the sales process from plan to close
Proven ability to articulate the distinct aspects of products and services
Proven ability to position products against competitors
Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
**Key Responsibilities:** 1. **Market Analysis:** Conduct thorough market research using IT tools to identify potential clients and understand industry trends within corporates, hospitality, hospitals, and facility management. 2. **Client Acquisition:** Utilize CRM systems and other IT tools to develop and execute strategies to acquire new clients in the specified sectors, meeting or exceeding sales targets.
Roles & Responsibilities Fresh Customer Acquisition. Identify business opportunities by prospects classification and evaluating their position in the Industry. Consistently builds business by selling company products to the prospects. Train the team for sales when provided the opportunity to handle a set number of employees. Maintain strong and long term business relationships with team and
Team Support: Collaborate with the Tele Sales Manager to lead and motivate the tele sales team, providing guidance and support to achieve sales targets. Training and Development: Assist in training new team members and conducting ongoing coaching sessions to enhance the skills and performance of existing team members. Performance Monitoring: Track and analyze sales metrics,
The Business Development Manager is responsible for leading the business development team and formulating strategies to identify and capitalize on new business opportunities, foster strong client relationships, and drive revenue growth for the company in the Mumbai market. This role requires in-depth knowledge of the local market and industry trends. Key Responsibilities: Strategy Development: Develop
We have an urgent requirement for Corporate Sales manager for a reputed brand CTC 12-15 lpa Location- Mumbai Exp- 5-8 years of experience Candidate Profile Description of What’s Needed Key Traits • Excellent relationship management and interpersonal skills • Great communicator and negotiator • Good in MS PowerPoint • Comes with existing connects
Business Development Manager
Company: Jookebox.com
Location: Bangalore
Job Type: Full-time
Salary – 4L-7L
Job Description:
As a Business Development Manager at Jookebox, you will play a pivotal role in driving the growth and expansion of our business within the music industry. You will be responsible for identifying new business opportunities, establishing strategic partnerships, and implementing effective sales strategies to maximise revenue and market presence. Your expertise and passion for music, combined with strong business acumen, will contribute to the success of our company.
P.S – HOSPITALITY & RETAIL BACKGROUND PREFERRED.
Responsibilities:
* Identify and pursue new business opportunities
* Build and maintain relationships with key industry partners and decision-makers to foster strategic alliances and drive revenue growth.
* Develop and implement sales strategies to meet and exceed revenue targets.
* Conduct market research to identify trends, opportunities, and potential areas for expansion.
* Analyze market data and competitor activities to develop competitive strategies and differentiate our services.
* Attend industry events, conferences, and networking functions to represent the company and identify new leads.
* Stay up-to-date with industry developments, emerging technologies, and trends to identify potential business opportunities.
Requirement
* Bachelors degree in Business Administration, Marketing, or a related field.
* Proven track record of success in business development, preferably within the Horeca & Retail industry.
* Strong network and existing relationships within the Horeca & Retail industry.
* Excellent communication, negotiation, and presentation skills.
* Ability to think strategically and identify innovative solutions to business challenges.
* Self-motivated and results-oriented, with the ability to work independently and in a team environment.
* Proficiency in using CRM software and other sales tools.
If you are passionate about the music industry and want to be part of a dynamic team, we invite you to apply for the Business Development Manager position at Jookebox.com
We look forward to reviewing your application and potentially welcoming you to our passionate and talented team at Jookebox.
Responsibilities
Develop and implement HR strategies and initiatives aligned with the overall business strategy
Bridge management and employee relations by addressing demands, grievances or other issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Nurture a positive working environment
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
Requirements and skills
Proven working experience as HR Manager or other HR Executive
People oriented and results driven
Demonstrable experience with Human Resources metrics
Knowledge of HR systems and databases
Ability to architect strategy along with leadership skills
Excellent active listening, negotiation and presentation skills
Competence to build and effectively manage interpersonal relationships at all levels of the company
In-depth knowledge of labor law and HR best practices
bachelor’s Degree in Human Resources or related field
JD – Sales Manager
Role Summary
Drive business for improving market share, profitability & growth across channels and products for the branch through demand generation, fulfillment and portfolio management with strong focus for growth in affordable segment
Role Expectations
Driving business through acquiring new customers in the allocated region with focus to improve the affordable reach
Nurturing the relationship with all sourcing partners – Connectors, Referral Partners and I Bank
Enhancing business through increase in market share of affordable mortgage and deeper geography penetration along with other products i.e. LAP, Gold loan, Fixed deposits and Insurance
Ensuring high levels of engagement for effective pre & post customer service.
Responsible for login of files and ensuring smooth processing of files using available digital methods
Complete control of NPA and Collections / overdue cases sourced
Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile
Liaison with and manages legal, technical, collection, FI and RCU vendors
Strong focus on post onboarding services, customer retention and audit management
Key skills
Understanding of mortgage related products and credit policies
Regulatory, legal and compliance Knowledge relating to the mortgage industry
Thorough understanding of market landscape and competitors in the region
Selling and negotiation skills
Excellent relationship management skills
Good articulation and communication skills
Role Specifications
Years of experience: at least 1 year Education Qualification: Graduation
Languages known (if required): Local Location
Preferred Industry exposure Mortgage experience required for branches with less than 75% of employees having experience in mortgage industry. For rest experience into BFSI sales like business loans, insurance, commercial vehicle loans, etc. can be looked at Team management experience required (Yes/No) No
Reporting to Territory Business Manager Direct Reportees: NA
Career Objective:
Looking for a job in Logistics/Purchase/Warehouse Department as a Logistics Executive (Senior Designation) and to work in a reputed corporate organization, where I can contribute, learn and build my career and play a key role in the development of the organization. Posses good analytical and problem solving ability with quick decision making trait and interpersonal skills. Ability to cope with high-pressure environments and easily adaptable to new work environments. I would like to build a successful career in your Industry that offers professional growth while being resourceful, innovative and flexible.
Career Profile:
Ø Detail – Oriented ,efficient and organized professional with extensive experience in store activities and Logistics activities.
Ø Possess strong written and verbal communication and interpersonal skills.
Ø Proficient in handling all warehouse related functions and logistics and store management.
Ø Extensive knowledge of warehouse management systems and services
Ø Ability to handle multiple tasks and meet deadlines
Ø Proficient in Microsoft Word, Excel and Internet.
Ø Ability to take initiatives and work under minimal supervision
Ø Positive attitude with excellent time management skills
Ø Have ability to work with deadline and time set by management.
Ø Expertise in managing store operations.
Academic (Educational Qualification):
Ø B.COM ( Bachelor of Commerce) From Calicut University
Addidtional (Computer ) Qualification:
Ø HONOURS DIPLOMA IN INFORMATION & SYSTEMS MANAGEMENT from APTECH COMPUTER EDUCATION.
Ø DIPLOMA IN COMPUTER APPLICA TIONS (Passed with CREDIT) FROM NCC – THE NATIONAL CENTRE FOR INFORMATION TECHNOLOGY, UNITED KINGDOM , from APTECH COMPUTER EDUCATION.
Area of Interest:
Ø Logistics, Warehouse , stores,purchasing,financial accounting,cost accounting.
Strength:
Ø Self – Confident and Self- Motivated.
Ø Aiming for knowledge , intellectual and career development.
Ø Dedication, team spirit and ability to get along well in a multicultural society.
Ø Quick learner , hard working and goal oriented.
Ø Greater adaptability to new environment / technology
Ø Good listener, observer, committed to work, punctuality and friendly attitude .
Professional Experience:
1.
Company : AJM Kooheji Group, Bahrain
Duration : 7th December 2009 To 3rd May 2018
Designation : Assistant Manager Executive (Ware House Cum Logistics)
Job Responsibilities:
Ø Accounting for ensuring day to day operations of the stores function carried out in a safe, efficient and cost effective manner
Ø Controls the warehouse by ensuring that all materials are correctly handled and recorded as per the standards and procedures laid out by the company.
Ø Store activities related to inward & outward movement of materials
Ø Maintaining all records related to PO, GRN, Bills/Challans, Gate Pass ,preparation of GRN and forwarding the same to the concerned division for posting in the inventory system
Ø Verification of goods received as per the specification/PO
Ø Dispatching the materials to the respective site without any delay.
Ø Maintaining Stock verification records and stock records on monthly basis.
Ø Maintaining Stocks Location wise, Group wise, Model wise and arranging/Issuing stocks according to FIFO/LIFO method.
Ø Stock reconciliation physical Vs system stock and physically checking the materials on a monthly basis.
Ø Responsible for Inventory Control
Ø Handling loading and unloading Labours
Ø Monthly stock statement to be submitted to finance department.
Ø Carrying out cycle count of stocks, auditing of stock accuracy to achieve inventory accuracy
Ø Analyzing slow moving and obsolete items, excess and shortage stocks
Ø Handling Customer Queries
Ø Preparing Day to Day reports,attending phone calls and resolving customer issues (non technical) and handling emails and customer escalations.
Ø Ensuring the materials are located in the stores with proper identification.
Ø Stock checking procedures are maintained as per the inventory policy.
Ø Preparation and presentation of stores related reports
Ø Managing of material flow and processes as per standard
Ø Coordinating with other divisions to get the purchase order from the customer in order to facilitate quick and timely delivery.
Ø Receiving and checking the material consignment arrived via sea and air freight services, receiving all in coming items as per quality and quantity, against freight documents.
Ø On request from various sales outlets, I’m creating inter transfer documents through which I can send the newly arrived items for display.
Ø Taking print outs of delivery notes sent by the division through the software system.
Ø Arranging the delivery in case of emergency request from the customer.
Ø Emailing daily dispatch details to all divisional managers.
Ø Coordinating with various divisions matters regarding material arrival, delivery dispatch and also forwarding the original delivery note and other documents to the concerned divison.
Ø I’m responsible for arranging the payment of delivery charges to the freight forwarder in case of consignment coming via airlines
Ø Clearance of scrap as per company procedure
Ø As a team member of warehouse division, I’m also responsible for reserving the stocks in the system that are meant for export on the instruction from the concerned division
Ø Arranging of packing materials and stationaries by coordinating with the purchase department.
Ø Maintaining petty cash and daily attendance register
Ø Attending the meetings with the auditors along with my boss and giving clarifications to their queries.
Ø Issuing items against authorized documents and requisition only.
Ø Maintaining records of all receiving and dispatching of goods, stores area & ensuring that the items are placed in a proper and orderly manner.
Ø Coordinates and participates in physical stock verification on year-end.
Ø Visual inspection of physical stock and damages in stores on daily basis.
Ø Reporting the details regarding all incorrect and damaged items to the warehouse manager.
Ø Trains the stores assistants regarding the procedures to be followed in executing various jobs and properly delegating various stores jobs to the assistants.
Ø Preparation of MIS report on monthly basis such as space occupancy report.
Ø Closely monitoring with the concerned division on the shortage, damaged and rejection of materials.
Ø Monitoring the fleet of vehicles with the help of stores supervisors and reporting any repair work to the human resources department in order to get the vehicle repaired. In our company human resources department is responsible for the repair work of vehicles.
Ø Monitoring warehouse hygiene,report any safety hazards to the logistics head.
Ø Preparing the daily dispatch report and maintaining all the documents required for dispatches & stock receipts.
Ø Ensure that all the material received are updated in the system on a daily basis.
Ø Supervising and arranging of the goods in brand wise, style wise and size wise in the racks.
Ø To oversee the documentation regarding the GRN of all accounted goods (receipt and returns) are sent to accounts department.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To plan that work is completed in the stipulated working hours
Ø Attend warehouse review meeting to measure the performance and discussing the issues/problems faced during the warehouse operations.
Ø Motivating, organizing and encouraging the teamwork within the work force to ensure that the productivity targets are met.
Ø Ensuring that the customer signature is embossed on all the delivery notes and other stores delivery documents.
Ø Preparation of return inward vouchers for all the incoming materials coming back to the stores from the customer.
Ø Ensuring that the physical stock verification is done every quarterly and passing adjustment entries to correct book stock in order to match the figure with the physical stock.
Ø Ensuring smooth functioning of the Office / Warehouse & maintenance of office and sending the monthly expense claims to accounts on time.
Ø Placing purchase request for medicines required for the first Aid box, pantry and stationary items.
Ø Managing the store that includes supervision of misc. report, inventory control, stock update and keep the proper accounting in all respects.
Ø Co-ordination of various jobs with head office, purchasing and all other concerned divisions.
Ø Preparing of various stock statements as per head office requirement such as monthly stock statement.
Ø Checking physical stock position as per main stock ledger.
Ø Maintaining all types of warehouse records and material tracking system in warehouse
Ø Organizing daily and monthly physical stock verification and matching with book-stock in line with company requirements
Ø Reporting any plumping, electrical and A/c problems to the maintenance department.
Ø Visual inspection of stock received for damages
Ø Coordinating with the sales team for priority dispatches.
Ø Ensuring that the necessary steps are taken for replacing the damaged items which are given to the customers.
Ø Verifying delivery address, phone number for individual customers and verifying any commitments given to individual customers and dealers.
Ø Arrange the packing team to pack the product as per the order.
Ø Picking the material as per the part code mentioned in the delivery order.
Ø Clarify the shortage and excess of material.
Ø Ability to recognize the product as per the requirement and delivering within time.
Ø Communicating and coordinating between Executives and operational heads.
Ø Handled virtual store locations
Ø Preparing barcode stickers for sticking on the materials to be dispatched to our B2B customer.
Ø Monitoring zone level (within warehouse) inventory, suggesting & implementing corrective actions on same.
Ø Monitoring the stores operation by handling stores records and documentation, tracing material transactions using sage accpac, maintaining stock integrity.
Ø Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.
Ø Ensure warehouse floor management to optimize space utilization for proper stock rotation and have perpetual stock audit to ensure nil variance.
Ø Analyse the situation, and solving a wider range of difficult to complex administrative issues.
Ø Maintaining smooth inter-departmental relationship
Ø Receiving and storing of purchase returns and defective goods
Ø Coordinating with the service department regarding replacement of materials under warranty. I prepare inter transfers to the service department for making emergency material replacement for the customer, there by contributing to the process that increase customer satisfaction.
Ø Recognized for excellent performance during performance appraisal.
Ø Contributed as a member of the warehouse team to win the best performing division award with in the company
Ø Maintain good rapport with all customers and employees.
2
Company : Ritz Carlton Hotel Company LLC, Bahrain
Duration : June 25TH 2007 – Oct 31st 2009
Designation : Supervisor – Engineering Stores
Job Responsibilities:
Ø Ensuring day to day operations of the stores function are carried out in a safe, efficient and cost effective manner
Ø Maintaining the records pertaining to material receipts and consumption.
Ø Stock checking procedures are followed as per the company policy.
Ø Preparation and presentation of stores related reports.
Ø Periodic stock verification and reconciliation and maintaining minimum and maximum stock level and also conducting physical stock verification on year end.
Ø Managing of material flow and processes as per standards followed by the company.
Ø Coordinating with all departments for consolidating relevant documents required for the processing of the documents required for suppliers payments.
Ø Coordinating with the purchasing department for getting the purchase order.
Ø Receiving and checking the new spare parts and reconditioned parts arriving through sea and air consignment, as per quality and quantity, against the delivery note provided by the supplier.
Ø Creating new item codes ,item name and description under different item categories mentioned in the inventory system maintained by the company.
Ø Creating store transfer requisition for items requested by various departments and technicians working in the engineering department.
Ø Parts arrangements in proper location inside the stores every day.
Ø Attending meetings with the Auditors to answer their queries regarding store operation.Placing of items according to serial number, item code, item category and location wise to all the stocks.
Ø Issuing items against authorized documents and requisition only.
Ø Maintaining records of all incoming and outgoing items.
Ø Maintaining stores area & items are kept in a proper and orderly manner.
Ø Visual inspection of physical stock for damages in the stores on a daily basis.
Ø Preparation of reports concerning all incorrect and damaged items and submitting it to the head of engineering dept.
Ø Trains and directs the work to stores assistants.
Ø Preparation of MIS report on monthly basis
Ø Closely monitoring with purchase team on the shortage and rejection of materials.
Ø Managing the overall store and purchasing activities and budgeting.
Ø Carrying out inventory / warehouse management of equipments; replenishing stock items by raising purchase request.
Ø Maintaining the stock of material without any variance by conducting stock verification
Ø Ensuring implementation of FIFO, Quality Systems & other requirements in stores.
Ø Maintaining stock records on monthly basis; implementing stores system by monitoring material movement in stores.
Ø Providing monthly report to Superiors on monthly basis.
Ø Responsible for all the filing jobs of the stores in a systematic manner.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To ensure that the work is completed within the stipulated working hours.
Ø Maintaining stock verification records
Ø Arranging/Issuing stocks according to FIFO/LIFO method.
Ø Co-ordinate with purchase department for clearance of purchase order.
Ø Deal with the suppliers of the material.
Ø Updating of all store related documents
Ø Monthly stock statement to be submitted to the finance department.
Ø Carrying out cycle count data processing, auditing of stock accuracy to achieve inventory accuracy and investigating causes of inventory inaccuracy.
Ø Analyzing slow and obsolete items, excess and shortage stocks
Ø Attending phone calls and handling emails.
Ø Ensuring that the materials are located in the stores with proper identification.
Ø Ensuring Vendor stock receipts / GRN are accounted to book stock in time.
Ø Ensure that the physical stock is verified every quarterly and adjusting entries are entered in the system in order to correct the system stock . This process also involves taking approval from the management for passing the adjusting entries to correct the system stock.
Ø Handling of petty cash and sending the monthly expense claims to accounts.
Ø Ensuring that all operational needs of the technicians are met.
Ø Preparing material receipt notes on a daily basis.
Ø Submitting purchase request with all the supporting quotations to the purchasing department in order to get approval from the senior management and prepare the purchase orders duly signed by the management.
Ø Sending product enquiries to various suppliers and follow up with the suppliers for getting price quotations.This job also involves price negotiation in order to get the best price from the supplier and it lead to significant financial cost savings to the company.
Ø Keeping all records of spares for plant machinery and vehicle.
Ø Planning and co-ordination with various departments for receiving and issuing of materials in an optimum way.
Ø Setting of minimum and maximum stock level of various items in the inventory in order to ensure the availability of materials on demand.
Ø Maintaining all types of store records including statutory records(duplicate copy of engineering related maintenance contract).
Ø Visual inspection of stock received for damages and raising claims wherever applicable.
Ø Proper storing as per stacking norms.
Ø Follow up with the purchasing department for the timely processing of purchase orders.
Ø Fax the purchase orders to the suppliers and follow up with the supplier to get timely delivery of various engineering items.Maintaining good relationship with the suppliers.
Ø Conducting market study in order to get new suppliers – the objective of this job is to increase the supplier base of the company.Arranging timely payment for the outstanding invoices of the suppliers in order to maintain a good business relationship
Ø Abiilty to handle any stores activities assigned by the department head.
Ø Preparing of monthly stock statement
Ø Coordinating with the receiving clerk of the accounts department to issue credit or debit note for the items received short or excess.
Ø Reconciliation of sundry debtor and creditors account
Ø Submitting daily stock report & month end stock statement to the account department
Ø Conducting monthly inventory review meeting.
Ø Issuing of materials,(As per the issue slip, through stock transfer note for internal use).
Ø Improved the inventory accuracy level to 95% through proper inventory count & control.
Ø Material procurement for all category of items as per project request.
Ø Follow up with the suppliers for timely dispatch of materials.
Ø Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.
Ø Ensure that all stores safety and security precautions and measures are being complied with at all times.
Ø Material planning and scheduling for different items, and interface with foreign/local vendors for the timely purchase of materials.
Ø Ensures timely submission of reports to the finance department regularly.
3
Company : AL-AIN ROTANA HOTEL, Al Ain, United Arab Emirates
Duration : 23rd May 1999 – June 23 2007
Designation : Store keeper / Engineering Secretary/ Job Controller
Job Responsibilities:
Ø Managing day to day operations of the stores functions.
Ø Maintaining the records pertaining to material receipts and consumption
Ø Stock checking procedures are followed as per the company policy.
Ø Preparation and presentation of stores related reports
Ø Periodic stock verification and reconciliation.
Ø Maintaining minimum and maximum stock level
Ø Coordinating with the purchase dept to get timely delivery of items from the suppliers.
Ø Receiving and checking the new spare parts
Ø Creating store transfer requisition for items requested by various departments and technicians.
Ø Parts arrangements in proper location inside the stores every day
Ø Attending store audits and answering queries raised by the auditors.
Ø Receiving all in coming items as per quality and quantity, against the delivery note provided by the supplier as well as the purchase order of the company.
Ø Arranging all the items in proper locations, storage and preservation with proper identification.
Ø Coordinates and participates in physical stock verification on year-end.
Ø Reporting all incorrect and damaged items to head of engineering dept.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To plan that work is completed in the stipulated working hours
Ø Maintaining all records related to stores administrative work.
Ø Maintaining stock verification records, aranging/issuing stocks according to FIFO/LIFO method.
Ø Physically checking the material stock on a monthly basis.
Ø Monthly stock statement to be submitted to the finance department.
Ø Analyzing slow and obsolete items, excess and shortage stocks
Ø Inventory management softwares like FIDELIO( HOTEL MANAGEMENT SOFTWARE) and FBM(FOOD ,BEVERAGE ,MATERIALS) were used in my day to day work.
Ø Ensuring that purchase orders raised for materials and spares are accurate and as per the requirement of the company.
Ø Keeping all records of spares for plant and machinery
Ø To ensure adherence to quality systems & practices.
Ø Maintenance of Material Stock Register / Transfer Register
Ø Able to handle stores & related activities as assigned by the Head
Ø Follow up with the suppliers for the timely delivery of items.
Ø Handling all incoming and outgoing correspondence of engineering department .
Ø Drafting of letters & emails for day to day general administration, upkeep and maintenance of office.
Ø Monitoring daily attendance of the staff and preparing the monthly attendance summary and sending it to finance dept.
Ø Providing both clerical and administrative support to the chief engineer in order to run the engineering department smoothly.
Ø My day to day job also include word processing, copy typing, letter writing, dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries, arranging meetings/appointments and organising travel for staff.
Ø Used a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc.to produce correspondence and documents, devising and maintaining office systems.
Ø Attending meetings, taking minutes and keeping notes, liaising with staff in other departments and with external contacts, ordering and maintaining stationery and equipment supplies.
Ø Organising and storing paperwork, documents and computer-based information, photocopying and printing various documents.
Ø Document control for sensitive documents like engineering drawings.
Ø Responsible for receiving all written maintenance request and telephone maintenance request for various kinds of job.
Ø Distributing the job request to technicians according to the trade, ensuring that the job is completed within reasonable time.
Ø Maintaining the job register to record the day to day maintenance jobs that are done by the department .
Ø Preparing a summary report of the total number of jobs done for a particular month in each trade and responsible to report any backlogs in jobs to the chief engineer.
4
Company : UNIVERSAL INSTITUTE OF INFORMATION TECHNOLOGY,
Kannur District, Kerala State, India
Duration : 8th November 1998 to 18th May 1999
Designation : Software Instructor
Job Responsibilities:
Ø Engaged classes for students preparing for ‘A’ level examinations
Ø Also taken classes for Information technology subject at the graduate level.
5
Company : NATIONAL INSTITUTE OF ENGINEERING TECHNOLOGY,
Kannur District, Kerala State, India
Duration : 18th March 1996 to 25th December 1996
Designation : Faculty for Computer Studies.
Job Resposibilities:
Ø Have taken computer classes for course in MS-OFFICE,Foxpro,’C’ Lnaguage.
Ø Have taken classes for Information Technology subjects for Engineering diploma students.
Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
QUALIFICATIONS AND CERTIFICATIONS
PRINCE2- Projects in Controlled Environment foundation and practitioner certified by Axelos and PeopleCert, DAFM- Diploma in Animated Film Making from Maya Academy of Advanced Cinematics, Economic and Finance ambassador at INMUN- Indian Model United Nations.
WORK EXPERIENCE
WEBCANNY AND ORIGIN CALL CENTRE
August 2016 – May 2018
MANAGER – PROCESS AND BUSINESS DEVELOPMENT
– Coordinating day-to-day execution of the process
– Identifying and implementing changes to the process
– Establishing relationships with executives and CXO
– Getting new processes and business to the company
– Responsible for getting data for existing processes
– Communicating new and changed policies
– Ensuring standards and procedures are being followed
– Facilitating resource commitment and allocation
– Identifying and implementing process improvement
– Act as focal point for the process, communicate with clients, service providers and management
– Facilitate resolution of issues with items not complying with the process
– Notifying the participants in the process when standards and procedures are not being followed
– Establishment of measurements and targets to improve process effectiveness and efficiency
– Responsible for evaluating the performance of the process
– Assists auditing of the process for compliance with documented procedures
– Defines those parts of the process framework not defined by the process owner
AV INFO SOLUTIONS
September 2012 – August 2016
ASSISTANT MANAGER – October 2015 – August 2016
– Achieving sales targets
– Achieving attrition target
– Submitting systematic report presented to manager
– Interacting with clients
– Attending conference calls, meetings with clients
– Calibrate with clients and quality analysts to ensure superior quality standards
TEAM LEADER – September 2014 – October 2015
– Taking calls if required
– Making sure daily targets are achieved
– Identify training requirements for team
– Ensure service level agreement is maintained on a daily basis and are adhered
– Doing performance appraisals and skip level meeting – monthly, half yearly and annually
– Motivating team by organizing contests
– Rewarding deserving members
SUBJECT MATTER EXPERT AND TRAINER – September 2013 – September 2014
– Collaborate with existing training staff and management
– Identifying and implementing changes to process
– Train, coach and give feedback to existing and new staff
– Responsible for getting data for existing processes
SENIOR EXECUTIVE – September 2012 – September 2013
– Daily targets
– Cold calling
– USA shift
– Blended process
COMPUCELL TECHNOLOGIES
August 2011 – September 2012
SENIOR EXECUTIVE
– Sales
– Outbound
– UK shift
EDUCATION
SUNRISE UNIVERSITY
2011 – 2015
BACHELOR’S OF ENGINEERING IN COMPUTER SCIENCE
SKILLS
LANGUAGES KNOWN
English
Hindi
Marathi
Gujarati
SOFT SKILLS
Motivation
Public Speaking
Active Listening
Detail oriented
LEADERSHIP SKILLS
Responsibility
Mentoring
Goal setting
Conflict resolution
Negotiation
Risk management
ORGANISATION SKILLS
Decision making
Time Management
Delegation
Event planning
SOCIAL AND LIFE SKILLS
Teamwork
Patience
Handling criticism
Adaptability
Empathy
HARD SKILLS
Microsoft office
Adobe creative suite
3ds Max
Data analysis
SEO
SEM
Graphics designing
HTML
JAVA
C and C++
Visual basics
And Many More
ACHIEVEMENTS
Best Technology Savvy Award, Best Boy of the Year Award, 1st place in district-level science exhibition, Scholarships and Medals in All India Talent Search Examination, Dr. Homi Bhabha Balvaidnyanik Competition, Unified Council, Cyber/ Science/ Math Olympiad, various Track and Field events.
Objective | Summary | Experience | Education | Achievements I Skills
Highly accomplished result-Oriented Leader, Team Player and Strategist with 18 year experience in Successful Business Development.
Summary:
I credit my success to my two greatest strengths, I’m smart and I work hard. The results have been a successful 18 year career wearing a variety of hats. I have excelled as both a worker and a manager.
As a marketer I have done it all:
Business development, budget management, cross-sell, market research, product development and much more.
Finally, I feel my track record of Role promotions speaks to the quality of my work – Indian School of Petroleum & Energy (Manager Business Development- current job), Eeco India Ltd. (Business Manager – 2 Yrs.), ICICI Pru Life. (Sales Manager, Bancassurance– Ahmedabad & Gandhinagar Zone, Gujarat). Yes Bank Ltd. (Branch Sales Leader, Direct Sales) and most of my previous employers are still ready to utilize my services.
Experience:
Jul 2017- Present | General Manager |Testo Global Laboratories
· Taking care of business operation & expansion from scratch, opened 5 branches in one year and full experience of getting NABL accreditation for the lab.
· Chalking our expansion plans and execute them.
· Identifying new business areas and preparing business cases for investors.
· Identifying & developing new business areas and markets for companies in Textile, Chemical, Power Plants, Coal Importers etc.
· Keeping track of business opportunities through government tenders and other sources.
· Setting up new branches at various location.
· Hiring of staff for various position.
· Identifying vendors and service providers for various required services.
· Day to day monitoring of various labs and ensuring correct communication of reports with client.
· Making strategies and putting in place with the sales team, ensuring achievement of results on individual and team basis.
· Operation the head office as a Profit Centre.
Aug 2011- May 2017 | Manager – Business Development |Indian School of Petroleum & Energy
(A sister concern of University of Petroleum & Energy Studies, Dehradun)
· Identifying & developing new business areas and markets for companies in Power, O&G Energy, Transportation, IT, Infrastructure, Mining etc. sectors.
· Keeping track of business opportunities through government tenders and other sources.
· Liaison with government, PSU and private companies for various business opportunities.
· Keeping track of various sectorial conferences for business networking.
· Growing and retaining existing client accounts by presenting new collaborative opportunities with companies
· Identifying potential clients in various target sectors, and the decision makers within the client organization.
· Meeting & presentation with the key decision makers like MD, CEO, VP & Technical Heads etc.
· Researching and building relationships with new clients
· Developing business plans and applying strategies to achieve the same.
· Developing & customizing products per client needs.
· Identifying experts to deliver various programs through strong networking activity.
· Account management of existing clients.
· Overall monitoring & delivery of the program.
· Billing & collection
· I have developed close networking and business ties with Technical as well as HR departments of companies for business.
· I have strong network in the Power sector companies of following states – Gujarat, Maharashtra, Assam, WB, Kerala, Karnataka, Andhra Pradesh, Rajasthan, Madhya Pradesh, Punjab, Haryana, Orissa, J&K, Delhi.
Few Key Clients:
L&T Group, GSPC, GSPC Gas, Gujarat GAS, Shell Hazira, Accenture, Adani Group, Torrent Group, ABB, Alstom, GNFC, GSFC, IOCL etc.
May 2009- Aug 2011 | Business Manager | Eeco India Ltd.
· Handling half of Gujarat state for the Distribution of CNG Kits.
· Hiring of manpower.
· Training and Grooming of team.
· Defining the marketing strategy and implementing different systems.
· Locating the right Dealer for smooth sales of our product.
Aug 2008-Mar2009 | Sales Manager B&A | ICICI Prudential Life Insurance
· Handling 102 branches of Bank of India for Ahmedabad and Gandhinagar.
· Handling direct reporting team of 23 FSC and FSM.
· Maintaining relationship with Branch Manager and other staff members of Bank of India.
· Reporting in Area Sales Manager and Zonal Manager of Bank of India.
· Allotment of Branches to FSC as per the capacity to ensure maximum productivity.
· Grooming and training the team.
June 2007 – July 2008 | Branch Sales Leader | Yes Bank Limited
Achieving Sales Target (Life & General Insurance)
Achieving Mutual Fund Targets
Handling a Team of 6 Executives to achieve sales targets
Risk Management
Overall Branch Business Development through Customer Retention.
Feb 2006 – May 2007 | Associate Sales Manager | Yes Bank Limited
· Achieving the desired performance level & specified targets in a stipulated duration by capturing the potential market.
· Maintaining long-term customer relations through appropriate customer orientation & quality services.
Dec 2004 – Jan 2006 | Relationship Executive | HDFC SLIC
Working in co ordination with HDFC Bank Branch.
Establishing and retaining relationship with HNI clients of the Branch.
Giving training to HBL Global team.
Achieved 180% premium collections against the given target for the last financial quarter.
Feb 2001 – Nov 2004 | Assistant Manager | Advent International
· Hiring and training executives for sales on commission basis.
· Handled sales team of 15 representatives.
· Training and motivating the team for sales targets.
Education:
Master’s in Business Administration (Oil & Gas Management)
University of Petroleum & Energy Studies, Dehradun
Bachelor of Commerce
Dr. B.R. Ambedkar University, Agra, UP.
Higher Secondary Certificate Examination [Science]
U. P. Board Allahabad
Secondary School Certificate Examination
U. P. Board Allahabad
Achievements:
Doubled the annual business in the first year of joining in Indian School of Petroleum & Energy.
Achieved the best performance award for achieving highest regular premium in ICICI Pru life.
Considerable achievement of “Certificate of merits” during the entire duration in Yes Bank Ltd.
Successful in achieving “Cruise to DUBAI” contest for Oct, Nov, Dec quarter in Yes Bank Ltd.
Successful in achieving “Cruise to COLOMBO” contest for AMJ quarter in Yes Bank Ltd.
Skills:
Sales Specialist – A proven closer and a successful trainer in sales strategies and techniques.
Management Veteran – Successful manager of Teams and Departments. Good at creating a work environment that is both fun and successful.
Highly positive and self-motivated, friendly and accessible, initiating easy connect with people
I am Confident, articulate and have excellent communication skills
Computer Guru – Expert in day-to-day use of hardware, and software. Strong understanding of technology and how to use technology within a company to complete tasks and reach goals.
I am Excellent in Networking, Negotiation, Persuasion, Prospecting, Public Speaking, Research, Writing and Influencing Skills.
I have a flair for rapport building with existing and new clients, sustaining and building relationships both externally and internally
Problem Solver – Good at finding the best way to complete the most important tasks.
Professional Background: for Senior Manager Mep Coimbatore
Remarkably astute energetic seasoned and innovative professional backed by strong credentials and proven history on time on budget and high quality project completion, armed with comprehensive skills in establishing and maintaining productive work relationship among cross cultural team members within the project and with extensive years of experience in Construction Management equipped with high calibers of qualifications in leading all phases of Construction and renovation projects in Residential/Commercial Buildings.
Experience Overview:
20+ years(9 years in UAE) in MEP Site Execution | Project Management | HVAC, Plumbing, Fire protection, Electrical systems, BMS, Water Treatment | Erection & Commissioning.
Core Competencies
** Construction Project Administration | Project & Construction Planning | Industrial Infrastructure I Construction Supervision | MEP Systems Installation | Quality Compliance | Project Coordination | Contractor Management | Erection & Commissioning | Team Management | Client/Contractor Coordination | Project Engineering | Project Planning & Scheduling| Co Ordination with statutory Authorities| Compliance with Corporate Health and Safety Management system | Project Monitoring, Controlling & Execution | Site Supervision | Project Specifications & Standard Codes
** Carry out necessary value engineering analysis and provide assurance to Management| Maintaining effective relationship with internal and external customers, consultants, Contractors, sub contractors and Statutory authorities
** Seasoned professional with ability to lead large Industrial Infrastructure projects, multi-disciplinary technical coordination and engineering interfaces during design development and project execution ~
** Skilled in analyzing, identifying and resolving technical project issues, ensuring efficient interpretation of all design drawings and incorporation of quality control procedures in projects ~
** Performance driven team leader with excellent interpersonal skills ,optimally utilizing all channels of communication |Highly effective in working with competitive and stressful situation
Value Proposition
** Adept in managing end-to-end project activities viz. planning & executing MEP program involving contract administration, budget management, resource planning, and procurement with a flair for adopting modern construction methodologies/techniques
** Documented record of strong, decisive executive leadership; proven expertise in coordinating complex projects in a challenging environment and swiftly ramping/completing up projects with competent cross-functional skills and ensuring on time deliverables within pre-set cost parameters
** Persuasive communicator with skills in building consensus and obtaining commitments; successfully dealt with various projects including Hotels, High Rise Buildings etc.
** Well-versed with modern prevalent contractual practices, recruiting contractors, sub-contractors, organizing procurements, interpreting contractual obligations/ rights and evaluating techno-commercial problems and furnishing reports to the management
** Technically inclined professional ensures that the business priorities permeate all component projects; evangelizes program goals with stakeholders in light of their technical alignment with business priorities
Education:
Bachelor of Engineering,(Mech)
First Class Grade=1994
PSG College of Technology Bharathiyar University Coimbatore-Tamilnadu-India
Post Graduations:
Master of Science (M.S) Consultancy Management,
CGPA-7
Birla Institute of Technology & Science- Pilani- Rajasthan-India
· Responsible for lead generation, identifying and establishing new client base and achieving profitability and increased sales growth. Regular interaction with existing customers regarding service ease, feedback and also discussion of upgrades, contract renewals and other generic proposals.
· Generating business from existing accounts and achieving profitability and increased sales growth. Relationship Management (upselling and cross-selling) with all new Clients to maintain the future association and ensure y-o-y growth. Responsible for achievement of revenue targets for assigned territory. Research, Account Mapping and Lead generation to support revenue targets
Front end customer discussion on solution for end user experience and proposal defense. Integrate outcomes across all work streams: solution, pricing, legal, commercial, proposal development. Contract review and drafting, redlining and negotiation of contracts, end-to-end contract life-cycle management.
Was working as a relationship manager at ICICI Bank Mortgages
Career Objective
To achieve the highest level of performance excellence in a dynamic and growing industry by applying modern management concepts and skills, which I have acquired both from my MBA and vivid experience.
Academic and Professional Qualification
American Institute of Business 2014 – Dubai, UAE
Management (AIBM)
Certified Professional in
Letters of Credit and UCP 600
Symbiosis University Pune 2004 to 2006 – Chennai, India
MBA – Finance A Post Graduation Education in the field of Business administration and specialized in Finance
Chennai University 2000 to 2003 – Chennai, India
BBA A bachelor’s degree in business administration
Adarsh Vidyalaya HSSLC containing the subjects English, Tamil, General Maths, Computer Science
HSSLC Commerce and Accounts
Professional Summary
A highly motivated individual with extensive background in banking operations with a strong knowledge in Trade Finance; a self-starter with the ability to meet deadlines without compromising quality, can prioritize and multi-task; can adjust to a fast-paced changing environment; with excellent written and spoken communication skills.
Professional Experience
Team Leader – North America – Trade
Tata Consultancy Services (TCS) – ESERVE – 28th Apr 2010 – 19th Nov 2011 Chennai, India
• As a trade service professional (TSP) trouble shoot on trade related queries of corporate trade customers of Citibank, North America & Canada by phone/emails..
• Products handled – Export letters of credits, Standby letters of credits, Bank reimbursement claims, etc.
Relationship Manager
National Bank of Ras Al Khaimah – 13th Oct 2008 to 1st Jul 2009 Dubai, UAE
• Managed a team of 16 people which included people from varied nationalities and age.
• Drive, motivate and support the team in achieving their individual and team targets
• Visit various reputed organizations to enlist the companies as approved companies with the bank.
• Interact and coordinate with various other units like the credit, televerification unit and processing units.
• Maintain and monitor different reports to understand and appraise the concerned team member’s performance.
Scope International – SCB – UAE Process 05th July 2006 to 20th August 2008 Chennai, India
Team Leader – Virtual Relationship Management
• Promote the sales of all assets & liabilities products of the bank with a team through a new concept of
virtual relationship management
• Manage a team of 10-15 relationship managers under the project – “Building value Leadership – 2” i.e., BVL – 2 & prepare various reports to track the RM performance.
• Formulate and decide on the key performance indicators for the team.
• Train and assist the team to improve their soft skills which in turn helps improve their individual sales.
• Achieve the monthly sales target as a team across all products (Investments, credit cards, current/savings/fixed deposit accounts, Insurance, Auto loans, mortgage loans, and other additional services)
Team Leader – Credit Card portfolio Management
• Manage a team of around 20 members under portfolio management
• Over-achieved the sales target on a monthly basis and topped the floor consecutively for months together.
• Plan and implement effective strategies to improve sales productivity which in turn helps to accomplish individual, team and the organizational goals.
• Have trained the new joiners on the product & process knowledge, soft skills and systems.
• Have conducted interviews to recruit quality people at the executive level.
• Prepare qualitative reports and MISs that helps the line managers and others to analyze the performance of executives in a more effective & efficient manner.
Sales Development Manager
HDFC Standard Life Insurance – 04th May 2006 to 04th July 2006 Chennai, India
• Recruit potential candidates for financial consultants to sell various insurance products.
• Trained the financial consultants on the product and process of life insurance.
• Monitor and motivate them to achieve their monthly sales targets and conducting periodical team meetings.
Customer Service representative/ Team Leader/ Call evaluator
Citibank N.A – Citi Phones 14th July 2003 to 11th April 2006 Chennai, India
• Have led a subgroup of 8 Citi phone officers by fixing targets, monitoring daily performance, facilitating the group with information support & evaluating the sales calls of phone officers and giving feedback.
Trainings & Performance Awards
♦ Tools to telesell well, Heart of champion, Citi Passion – conducted by the direct sales training academy and citi
phone training academy
♦ Goal setting, Time management, Emotional Intelligence – Scope international – SCB
♦ Icon Award – “Courageous” – Scope International – SCB
♦ “Dhronacharya Award” – For being the best trainer in Citibank
♦ Certificate for “Silver team of the 3rd Quarter 2003” for best performance
♦ Certificate for “gold Team of the 2nd Quarter 2004” for best performance
♦ Appreciation letter for creating all India record by booking 13.5 lakhs in a single day (against expected average of 3 lakhs) in Citibank
♦ Appreciation letter for highest preclosure retention on loans – individually retained Rs. 2.6 Million in the month of
March 2004
Strengths & Personality Traits
Strong organizational and interpersonal skills, effective written and spoken communication skills, good at people management, highly self motivated, versatile and a quick learner, a go getter, proficient in MS office, handy best practices to deploy, good mail & telephonic etiquettes, positive “can do” attitude.
Personal Information
Nationality Indian
Date/Place of Birth October 01st 1983, Coimbatore, India
Languages English: Fluent Tamil: Native Speaker Malayalam: Mother tongue
Computer Skills Microsoft office: word, excel, PowerPoint
Visa Status Spouse Sponsored Resident Visa
References
Available upon request