LOKESH KUMAR GAUTAM
Phone No. +919643454153 I Email: Lokeshkumar2008@gmail.com I New Delhi-110077, INDIA
Professional Summary
Sales & Technical Support Engineer with over 8 years of experience in the Medical Device domain. Currently specialized in High-end medical imaging Equipment and technology. I have provided software & hardware support for customers, distributors, and field service personnel. I am proficient with Microsoft Office Suite, Salesforce CRM, and Visual Manufacturing. Excellent reputation for resolving problems & improving customer satisfaction.
Work History
Careray Digital Medical Technology: OEM Service Engineer 08/2021 – Present
Perform testing, demo, installation, technical support & application support of DR panel.
Coordinates with dealers & customers for demo & technical support either onsite or remote.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Manage the inventory to keep stock levels and the database updated.
NDT Calibration if required.
Magna Meditech Sdn. Bhd.: Biomedical Imaging Engineer 02/2020 – 08/2021
· Perform maintenance & service of imaging equipment.
· Coordinates with vendor or OEM engineer for further technical support.
Manage maintenance agreements with vendors for servicing & preventive maintenance of medical equipment.
Perform PPM to ensure minimal disruption to operations & to ensure that medical equipment is always safe for use.
Manage the spare-parts inventory of the related devices to minimize the downtime of the equipment.
Follow up & Perform all PPM as per technical & healthcare compliances.
Plan supervise & coordinate the OEM engineer for breakdown, commissioning & PPM.
Assist in the preparation of monthly reports for better operation.
Ensure BME work activities conform to standards & work practices that the hospital subscribes.
Johnson & Johnson Pvt. Ltd.: Field Service Engineer (MTC Pay-Role) 12/2018 – 02/2020
Site Inspection, installation, ATP Calibration & PMS of the below-mentioned products.
Maintenances & servicing of all these equipment installed all over India in government including AIIMS & private medical institutions including Medanta Medicity.
Provide all hardware & software supports including workstation setup & network setup.
Documents all service WO activities in Medvantage (Salesforce CRM) portal.
Manage all inventory & stocks related to the products in coordination with the supply chain.
Responsible for Service Operation in PAN INDIA location.
Products Handling: Carto 3 heart mapping system of Biosense Webster Inc.
ADS Medical Systems Ltd.: Technical Support Engineer 02/2014 – 11/2018
Perform onsite installation, modification, and maintenance of systems & equipment
Repaired and calibrated systems and equipment post-installation all over India.
Tested equipment performance and demonstrated operation and service best practices.
Provide all hardware & software supports including workstation setup & network setup between different modalities.
Also communicate for advance support with OEM companies on phone & E-mail as well.
Managed maintenance data records and tracked operating information for onsite reference.
Products Handling: Hologic Digital Mammography System with tomosynthesis, Ultrasound & DEXA system.
Vertex Medical System Pvt Ltd: Field Service Engineer 07/2013-12/2013
· Site Inspection, installation & calibration.
· Application Training to the operator.
· In this onsite, telephonic & remote support included.
· Maintain the customer relation by better service for future AMC & CMC contract.
Products Handling: Agfa Healthcare CR systems
MIT World: Sales Engineer (X-Ray, Ultrasound & C-Arm) 04/2013-07/2013
Cover institution and customers (Hospital, medical college & doctors) in
Delhi NCR (India) region.
Generating, qualifying, and converting new leads into customers, in addition to growing & maintaining the existing customer base.
Negotiations & deal closure at the customer, interfacing with all the key business influencers such as direct users of the products as well as department heads.
Coordinate before/after-sale activities related to order processing, deliveries, installation, payments.
Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.
Products Handling: X-ray, Ultrasound (Colour Doppler), C-Arms of Siemens Healthcare.
SUNRISE POWER CONTROLLERS: Production Trainee 02/2012-02/2013
Maintain the quality & quantity of the product according to the customer’s need.
Maintains the target on daily basis.
OEM Technical Training
Ø DGSS Fundamental Service Training & Proficient RAD Mobile Digital Qualification Training of GEHC, Malaysia.
04/2021
GE – XR200, XR220 & XR240
Ø Superuser for New Global Service Management Software (OneMD S&R), Completed User Acceptance Testing (UAT) in Singapore.
03/2019
Ø Technical Service for installation Service & Maintenance of Biosense Webster’s 3D heart Mapping system in Singapore.
03/2019
Ø Annual Meeting (Sales, Application & Service Training) of BK Medical in Bangkok, Thailand.
02/2018
Ø Technical Service for Installation Service & Maintenance of Hologic’s Full Field Mammography System in Brussels.
07/2015
Ø Technical Service for First Line Service & Maintenance of Hologic’s Full Field Digital Mammography System in Brussels.
10/2014
Ø Technical Service for First Line Service & Maintenance of Hologic’s Dexa System in Brussels.
04/2014
Education
Master’s in business administration – Operations
IGNOU, DELHI
Pursuing
· Bachelor of Engineering – Electronics & Communication Engineering
SLIET, Longowal, Sangrur, INDIA
· Polytechnic Diploma – Electronics & Communication Engineering
BKN Government Polytechnic, Narnaul, Haryana, INDIA
Skills
Basic Networking
Digital Radiography
Computer hardware maintenance
· PACS
Software Installation/Maintenance
MS Office
X-ray & Ultrasound
Linux
Medical Imaging
Salesforce CRM
· HL7
Customer Relationship Management
· DICOM
· Perseverance
Medical Device Maintenance Operation
Personal Details
Father’s Name:
Sh. Hukam Chand
Date of Birth:
16/11/1983
Gender:
Marital Status:
Male
Married
Passport: U6197948
Current Salary: 1.3million INR
Expected Salary: As Per Standard
Reason For Leaving: Looking for a better work environment.
Availability: Immediate
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