Roles- Critical Incident Management, Incident Management, Change Management, ProblemManagement, Capacity Manager, Asset & Config Manager, Availability Manager,Performance Reporting Analyst, SIAM Operate Lead
Join us in scaling HCL DRYiCE’s SIAM function
We, HCL, are one of the leading providers in SIAM & ITSM services, provideimmense exposure to latest service management frameworks, ITSM tools andregular coaching to help shape your career better. We are scaling up ServiceIntegration & Management (SIAM) function and looking for more people tojoin our big family.
Role details: The roleinvolves taking ownership of end to end process management, manage SupplierRelationships Continual Service Improvements, drive KPI & SLA attainmentacross supplier ecosystem, drive Supplier performance governance &reviews and manage the process outcomes to deliver value to thecustomer.
Experience: 4 to 16 years
Priorexperience as process resource/ lead in process operations with proficiency inat least two processes.
GoodTechnology understanding, Should have driven Continual Service ImprovementProjects
Good understandingof Process KPIs & SLA management, Audit & Compliance.
Functionalknowledge of ITSM toolsets (ServiceNow & Remedy).
SIAMCertified (preferred), ITIL Certified (mandatory).
ExcellentCommunication & Analytical skills, Conflict handling and Negotiation skillswith multi tasking and ownership capabilities.
For ex: – Application for SIAM Change Manager
This is a fantastic opportunity to enrich and upskill ITSM experience operating SIAM.