Roles- Critical Incident Management, Incident Management, Change Management, ProblemManagement, Capacity Manager, Asset & Config Manager, Availability Manager,Performance Reporting Analyst, SIAM Operate Lead

SIAM/ITSM/ITILProcess Manager

Join us in scaling HCL DRYiCE’s SIAM function

We, HCL, are one of the leading providers in SIAM & ITSM services, provideimmense exposure to latest service management frameworks, ITSM tools andregular coaching to help shape your career better. We are scaling up ServiceIntegration & Management (SIAM) function and looking for more people tojoin our big family.
Role details: The roleinvolves taking ownership of end to end process management, manage SupplierRelationships Continual Service Improvements, drive KPI & SLA attainmentacross supplier ecosystem, drive Supplier performance governance &reviews and manage the process outcomes to deliver value to thecustomer.

Experience: 4 to 16 years

Priorexperience as process resource/ lead in process operations with proficiency inat least two processes.

GoodTechnology understanding, Should have driven Continual Service ImprovementProjects

Good understandingof Process KPIs & SLA management, Audit & Compliance.

Functionalknowledge of ITSM toolsets (ServiceNow & Remedy).

SIAMCertified (preferred), ITIL Certified (mandatory).

ExcellentCommunication & Analytical skills, Conflict handling and Negotiation skillswith multi tasking and ownership capabilities.

Requirement: Immediate

For ex: – Application for SIAM Change Manager

This is a fantastic opportunity to enrich and upskill ITSM experience operating SIAM.

About HCL Technologies

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 147,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.3 billion for 12 Months Ended 30th Sep, 2019.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.