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Lakshmi Nagendra

n.lakshmi04@gmail.com

+91 98869 79325

PROFESSIONAL CAREER

Barclays Bank UK, Maidenhead Branch – United Kingdom

January 2020 – December 2022

Business Analyst and Personal Banker in Branch

Customer Inbound Banking support for Business and Personal Banking

Hybrid role

Colleague Ambassador for Maidenhead Branch, representing the Branch on behalf of    colleagues in Thames Valley

KiddyKare Staff Solution – United Kingdom

September 2019 – December 2019

Support worker at schools/nursery

Temporary and Part time

SriChakra Designers and Printers – India

December 2015 – March 2018

Digital Print Media Designer and Printer

August 2016 – March 2018

Member of BNI representing SriChakra Designers and Printers

Tots and Moms – India

November 2016 – August 2017

Social Media Manager and Content Developer and You Tube Channel Development

(https://www.totsandmoms.com/)

Shree Varuna Gold House – India

January 2011 – July 2013

Jewellery Designer and Freelancer

Clintrac International PVT LTD

Clinical Research Trials

Quality Assurance March 2010 – June 2010

Bangalore Diabetes Hospital

3 months internship as part of the Post-Graduation Diploma in Clinical Research

JOB PROFILE BARCLAYS

Essential Banker role:

Delighting the customer by offering a professional, caring, consistent and outstanding level of customer service

Creating exceptional customer experiences for everyday queries and complaint handling by taking responsibility and using all resources to proactively intercept and address customer issues efficiently and effectively.

Building trust by engaging in conversations and active listening to customers to be able to anticipate and meet the servicing needs of all customers

Demonstrating a strong level of competence in company’s products supporting digitally, virtually and face to face

Undertaking till management and till balancing and take responsibility for cash management and controls

Ensuring that all activities and duties are carried out in full compliance with regulatory requirements. Complete all back office and administration activities

Operations and management

Business Banking Everyday Banker Customer Care role:

Fulfils customer requests, demonstrating professionalism and empathy.

Supporting customers over Inbound calls for telephone banking taking phone calls

Support in banking sales using Sales Force

Experience of working in retail banking

Experience of working in a virtual environment

Organizing events to increase staff motivation and engagement.

RECOGNITIONS AND ACHIEVEMENTS

Barclays

Employee of the Month for August 2020

Employee of the month for December 2020

Branch Colleague Ambassador Representing Maidenhead Branch in the Thames Valley from 2022

Recognition from Line Manager for Training and development of colleague’s timely presentation

Recognitions from sales team for incredible achievement in product sales – Insurance, Loans, Mortgages, Travel and Mobile Packs, Savings Products.

PROFESSIONAL EXPERIENCE

•             Proactively educating and assisting customers for banking services and their benefits.

•             Ability to adapt, analyse and recommend solutions to the customers.

•             Understanding customers’ requirements and delivering excellent customer serving skills.

•             Interacting and executing with Digital Print Media Designer after understanding the customer requirements.

•             Active member of BNI, Bangalore (Business Network International), also participating in meetings and business discussions. Representing Design & Print media for the Chapter.

•             Received recognitions from BNI as “Most Number of Referrals” in several meetings.

•             Active Participation in company’s meetings to upscale Customer Base and Finance.

•             As a Social media Manager and content developer for Mother and baby related blog and website understanding the social market and user requirement, my research on strategizing the blog played a key role on the website footfalls.

•             Strong knowledge of Computer skills and Microsoft Packages.

•             Basic editing and understanding with photography tools.

Clintrac International PVT LTD

•             Quality assurance

•             SOP management

•             Clinical Trial Data verification and analysis

•             Trial with ICH GCP guidelines check, data capture, and record checks of the Clinical Trial

ACADEMIC ACHIEVEMENTS

P.G. Diploma in Clinical Research – Jul ’08 – May ’09

Bilcare Research Academy, Bangalore, India (Accredited by ACRP)

Member, Association of Clinical Research Professionals (ACRP),2009-2010

Passed with Merit

Bachelor in Biotechnology – Jun ’05 – May ’08

S.S.M.R.V DEGREE COLLEGE, Bangalore University, Bangalore, India.

Passed with Merit

OTHER INTERESTS

Photography and Videography

Social Media Influencer and Food Blogging

Travel Blogging and Photography

Sports

Concepts Designs and Published kid’s books

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