HCLTechnologies is looking for SIAM Functional Consultant
-SIAM/ITSM/ITIL Process Consultant/Process Manager.
Join us in scaling HCL DRYiCE’s SIAM function
We, HCL, are one of the leading providers in SIAM & ITSM services, provide
immense exposure to latest service management frameworks, ITSM tools and
regular coaching to help shape your career better. We are scaling up Service
Integration & Management (SIAM) function and looking for more people to
join our big family. We are looking for skilled, engaged and curious candidates
in several key positions within SIAM Consulting Team.
The role involves build/transition of the processes, perform gap analysis, requirements
gathering and consultative discussions with customers & suppliers in the
SIAM ecosystem, building functional specifications, provide trainings, onboard
suppliers, setup Service Management Office, SIAM governance, SIAM supplier
performance reporting framework.
8 to 18 years
Process development & engineering experience primarily leading process
implementation & improvement projects
Experience in process consulting and process audits.
Performed due diligence, Assessment and GAP analysis.
Process operation Transition and maintenance support experience, Service quality
improvement through continuous process improvements.
Strong Functional knowledge of ITSM toolsets (ServiceNow & Remedy),development or
tool administration experience will be preferred.
Integrations with other ITSM tools. Understanding of SIAM concepts. SLA / OLA concepts.
SIAM Certified (preferred), ITIL Intermediate (minimum).
Should be a team player and have past experience is working in a global multicultural