Experience
Admin cum program coordinator • wow factors india pvt. ltd. • August 2016 – Present
§ Organize, Arrange & Coordinate for training programs.
§ Coordinating reports from field and consolidating reports.
§ Data entry and data analysis.
§ Keeping record of Program officers/Team Leaders field visits, visits analysis and follow up.
§ Maintain records for attendance, Salary Administration, Stationary indents, disbursement as required.
§ Assist Finance Officer for procurement of Stationery, computers, or any equipment for office usage.
§ Conducting recruitment & selection activity.
§ Assist in training & development activity.
§ Keeping, Maintaining & updating.
§ Personal files/records of project employees.
§ Job responsibilities, increment and renewal of contracts.
computer teacher • A.K. Middle Public School • january 2015 – july 2016
§ Teach the student according to their syllabus.
§ Type the all Question Paper according to the Semester.
§ Keep the all School’s Student records in Excel Sheet.
Helpdesk Co-ordinator • HCL Info system Ltd • September 2009 – november 2010
§ Responsible for taking care of all IT Calls (Hardware, Software and Networking Calls), PC Allocation to new users, System configuration (E-mail, Internet, and Printer Setup).
§ Providing System support to the software Developers that are working for Various Projects for clients like: Corp MIS, EMI, EHS, CEVA, IKEA, RDA and FINANCE Department in HCL Technologies.
§ Install and configure new setup of Desktop includes configuring connectivity, application support.
o Work experience in windows XP: installation, configuration and troubleshooting.
o Work experience in outlook: installation, configuration and troubleshooting.
o MS office and other software installation, configuration and troubleshooting.
o Knowledge in Active directory – user account creation, resetting password, securing password.
o Working on Remedy Tool for managing the calls or request.
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Hobbies
§ Art & Craft
§ Reading
§ Meeting new people with different ethnicity and culture
§ Listening to music
§ Organizing events
§ Playing Badminton
§ Cooking
§ Spending time with children
Installation & Application of Office 2003, Windows XP, Outlook Configuration.
§ Installation of the updates, Antivirus.
§ Supporting all Laptops like TOSHIBA, DELL, HP, HCL, Sony and coordinating with vendor:
o Prioritizing the calls as per the needs of the process.
o Resolving the call and ensure the call closure is also maintained.
o Escalating the hardware issues to vendor & follow up on the same.
o Escalating the critical issues to ML Operations team and Responding to IT service requests emails.
o Maintaining the Assets master & ensuring the asset is been verified.
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languages known
Hindi
English
Incident / Change/ Vendor Management.
o Preparing several MIS reports on the same.
o Exposure towards IT SD Management in handling end user calls.
Maintaining SLA for the Incidents & requests.
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