Overview

Responsibilities:

To handle all incoming documents to verify the identity of customers according to the job procedures

To handle all incoming/outgoing customer calls

To handle all written customer inquiries

To response to all customer inquiries

To represent the company professionally in all contacts with customers, to follow the industry standards and internal quality criteria and thereby increase the level of customer satisfaction (incl. number of positive customer feedback)

To address customers in friendly and respectful manner according to the general principles of ethics

 

Requirements:

Required language(s): English, Hindi/Marathi, Bengali, Tamil, Telugu, Urdu

At least 1 Year(s) of working experience in the related field is required for this position.

Preferably Junior Executive specialized in Customer Service or equivalent

 

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About Consulting

Our client was incorporated in Mumbai, India in November 2008 . We help you to enter India, one of the worlds biggest markets, by offering our customised solutions in SEO, Content Strategies and Digital Marketing to drive Online Sales.We help you to outsource your customer support desk to India and reduce costs and improve service quality.We help your business to adopt the latest technology and get the competitive edge.