Job Summary

Managing a large amount of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customer needs, research every issue and provide solutions and/or alternatives.

Responsibilities and Duties

Build sustainable relationships and engage customers by taking the extra mile
Maintain records of all the conversations at our call centre database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.

Required Experience, Skills and Qualifications

Preferred Languages -Hindi, English & Telugu (Preference will be given to candidates who know additional languages apart from Hindi and English)
Customer Focus
Customer Service
Attention to Detail
Professionalism
Multi-tasking

Job Type: Full-time

 

Tagged as: client service, customer service executive

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