Overview

Job Summary

Managing a large amount of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customer needs, research every issue and provide solutions and/or alternatives.

Responsibilities and Duties

Build sustainable relationships and engage customers by taking the extra mile
Maintain records of all the conversations at our call centre database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.

Required Experience, Skills and Qualifications

Preferred Languages -Hindi, English & Telugu (Preference will be given to candidates who know additional languages apart from Hindi and English)
Customer Focus
Customer Service
Attention to Detail
Professionalism
Multi-tasking

Job Type: Full-time

 

Tagged as: client service, customer service executive

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About Tax2win

Tax2win is an initiative by Chartered Accountants started in 2015 and raised 1 Million USD within 3 months of its inception. We are Registered E-Return Intermediary with Income Tax Department providing technology powered services to individuals, corporates, SMEs, government etc. in the field of legal and taxation. We are one of the top 25 emerging startups of Asia and mentored under next big 100 startups of India by Korn Ferry, California. We constantly strive to stretch the boundaries beyond innovations and bring new products to help people around us to make them more efficient and productive for tax savings through our maiden Technology driven Solution.

For more details you can visit our website www.tax2win.in