Search Results for “operations manager” – Page 3

Written by bhush70

2023-03-21

BHUSHAN *******

SENIOR CASH MANAGEMENT ~ OPERATIONS ~ PROCESS MANAGEMENT PROFESSIONAL

18+ Years of cross-functional experience in Banking & Financial Services Sector, Seeking challenging assignments commensurate with my analytical and managerial skills in a dynamic organization of National / International Repute

Proactive decision maker, targeting challenging assignments at senior managerial level to head Back Office Operations, Business Development, Financial Services Processing’s with fast track industry, executing projects & programs in challenging business environments demanding high standards of quality and precision

Result-oriented dynamic professional with over 18 years of rich experience in managing Branch Operations, Finance (Cash Management) Administration, Customer Relationship Management, currently spearheaded functions as Residual Manager with TVS CREDIT SERVICE LTD Pune,. Academically proficient with Diploma in Business Management from Pune University with sound understanding of Practices and Procedures with proven expertise in building profitable business relations,

ð Experience in streamlining operations, formulating strategies, driving process excellence initiatives, developing Business Continuity Plans, Procedures, and Service Standards for generating value propositions for the customers

ð Strong leadership traits and interpersonal skills with excellent ability to coordinate with different people at one time under difficult situations; bringing out the best in others while creating a healthy and friendly work environment, thus enhancing operational efficiency and optimizing resource utilization

ð A quick learner having experience in working in multi-cultural and diverse background, self motivated and team oriented and exhibits an honest work ethic with the ability to excel in fast-paced, time-sensitive environments

Professional Forte

ð Management of various financial operations including, maintenance of TR Book & Return Register, collection, NOC tracking, depositing, processing & scrutiny on EMI cheques, initiation, follow-up & coordination for credit processes, Supervision of data entry, monitoring stock, branch coordination, settlement of overdue charges.

ð Implementation of policies and budgets; expertise in coordination with internal / external departments for smooth operations.

ð Implementing financial procedures, including working capital management, and internal financial controls; successful in driving profit gains as well as improving on organizational productivity and performance.

ð Entire gamut of Branch Operations with complete accountability of Cash Reconciliation and matters related with DD/PO & Fund Transfers; undertaking deposit, processing; undertaking credit updation of the basis of bank credits; supervising on receiving Cash, DD & Cheques collected in Branch; authorization of receipt on the counter through SAP

ð Implementation of HR policies; resourcing both internal and external manpower; understanding the skills required, identifying the possible sources, selecting the best candidate and fitting them into the system; handling joining formalities of new hires

ð Data Collation for queries of customers, following up with the clients for payments; building & maintaining strong relationships with stakeholders such as suppliers and partner organizations.

Written by

2023-02-24

Namita *****

CURRICULUM VITAE
Dr. Namita Lolge
(M.B.B.S., PGDCR, PGDHA)
PERSONAL DETAILS:
Name
: Dr. Namita Shlok Lolge
Address : B-1401, Tharwani Heights, Sec 18, Plot no 4,
PalmBeach Rd, Sanpada. Navi Mumbai-400705
Telephone : 9867130250 (M)/ 022-27810201 (L)
Date of Birth : 5 th April, 1978.
Nationality : Indian
Marital status : Married
e-mail : drnamita78@hotmail.com
Education / Qualifications
Date
Univers
ity
Place of
Education
Qualifications
Feb-06
Mumbai Bombay
college of
Pharmacy
Post Graduate Diploma in Clinical
Research
Aug ’05
KCCMS K.C College of
management
studies
Post graduate diploma in Hospital &
health care management
Jan-01
Mumbai Grant Medical
College/Sir J.J
Group of
Hospitals.
M.B.B.S (Bachelor of Medicine and
bachelor of Surgery)
Mar-95 Mumbai Fr. Agnel
Junior College
HSC
Mar-93 Mumbai Fr. Agnel
Multipurpose
School
SSCAims and Objectives:
To work in the position of Administrative Assistant in a growing
company where exceptional ability to multi-task, solve problems, work
effectively in a team, and meet deadlines are required in providing
outstanding administrative support to supervisors and managers.
Employment History:
Centre Administrator
Dr. Shlok’s Diagnostic Centre, Vashi.
Oct 2011 to Present (10+ years)
• Managing the entire centre operations.
• Handling and keeping track on administration of the centre and o
ther infrastructure related issues.
• Proper handling and maintaining documents as per PCPNDT act.
• Recruitment and training of the staff.
• Maintenance of accounts, salaries, stocks, logistics etc.
Medical officer
Fortis Hospital, Mulund
Oct 2009 to Jul 2011 (1.8 years)
• To manage the indoor admissions (admission, history taking, rou
nds, treatment sheets, discharges, emergencies if any in the war
d)
• To prepare and work up patient for angiography and angioplastie
s and CABG.
• To manage pre-op and post op care of CABG patients along with
cardiac rehabilitation.
• Case presentations and discussions.
• Perform procedures like pleural tapping, ascitic tapping, ABG, etc
.
Resident Medical officer
Ashirwad Hospital, Vashi
Aug 2007 to Aug 2008 (1 year)
• To manage the indoor and emergency cases in casualty.
• To follow the instructions given by the respective consultant.
• Performing minor procedures like CLW, IV cannulations, ABG, etc
. Research Assistant
Center for Clinical Trials, Prince of Wales Hospital. Hong Kong.
May 2006 to Dec 2006 (7 months)
• Co-ordination of phase 1 and phase 2 studies.
• Development of protocol, case report form, informed consent
and patient information sheet.
• Data verification for various ongoing clinical trials.
Cardiology Associate
Quintiles Data Processing Centre {India}:
(Dec 2004 to 2006) 1 yr 2 months.
• To be responsible for the accurate recording of subject
demographic data received from the investigator site.
• To be responsible for the analysis and interpretation of ECG’s
received as per ECG interpretation guidelines and project
specific requirement.
• To be aware of and work to specific trial protocols.
• To do the Clinical QC of the ECG’s (paper/digital/trans
telephonic) allotted to them.
General practice: At Malad
General Practitioner
(Dec 2003 to Nov 2004) 1 year
Junior Resident in the Dept. of Obstetrics &
Gynecology
ST. George Hospital
(Apr 2002-Oct. 2002.) 6 mths
• To manage the OPD as well as indoor patients.
• To follow the instructions given by the Head of the Unit.
• Assist in major operations like Caesarian section, Hysterectomy,
prolapse,
Tubal recanalization…etc.
• To conduct minor operations like Tubal ligation, dilation &
curettage, cervical biopsy, hysterosalpingography.etc.Duty Medical Officer.
M.G.M Hospital. Vashi.
(March 2001-Mar.2002). 1 yr
• Admitting the patients and taking detail case history and
informing the
Consultants.
• To handle emergency cases in casualty & ICU.
• To follow the instructions given by the Senior Physician.
• To manage the patients on Ventilator, Head Injury, Myocardial
Infarction.etc.
• Assisting Operative procedures.

Computer Skills: MS word.
Power point.
Ms Excel

Membership of Professional Associations:
Member of Maharashtra Medical Council of India
Courses and Seminars Attended:
1. Workshop on Personal Effectiveness
2. Certificate of Competence for ECG reading and Interpretation –
Indian society of Electro cardiology
Dr. Namita Lolge

Written by

2023-02-16

Lakshmi ********

Lakshmi Nagendra

n.lakshmi04@gmail.com

+91 98869 79325

PROFESSIONAL CAREER

Barclays Bank UK, Maidenhead Branch – United Kingdom

January 2020 – December 2022

Business Analyst and Personal Banker in Branch

Customer Inbound Banking support for Business and Personal Banking

Hybrid role

Colleague Ambassador for Maidenhead Branch, representing the Branch on behalf of colleagues in Thames Valley

KiddyKare Staff Solution – United Kingdom

September 2019 – December 2019

Support worker at schools/nursery

Temporary and Part time

SriChakra Designers and Printers – India

December 2015 – March 2018

Digital Print Media Designer and Printer

August 2016 – March 2018

Member of BNI representing SriChakra Designers and Printers

Tots and Moms – India

November 2016 – August 2017

Social Media Manager and Content Developer and You Tube Channel Development

(https://www.totsandmoms.com/)

Shree Varuna Gold House – India

January 2011 – July 2013

Jewellery Designer and Freelancer

Clintrac International PVT LTD

Clinical Research Trials

Quality Assurance March 2010 – June 2010

Bangalore Diabetes Hospital

3 months internship as part of the Post-Graduation Diploma in Clinical Research

JOB PROFILE BARCLAYS

Essential Banker role:

Delighting the customer by offering a professional, caring, consistent and outstanding level of customer service

Creating exceptional customer experiences for everyday queries and complaint handling by taking responsibility and using all resources to proactively intercept and address customer issues efficiently and effectively.

Building trust by engaging in conversations and active listening to customers to be able to anticipate and meet the servicing needs of all customers

Demonstrating a strong level of competence in company’s products supporting digitally, virtually and face to face

Undertaking till management and till balancing and take responsibility for cash management and controls

Ensuring that all activities and duties are carried out in full compliance with regulatory requirements. Complete all back office and administration activities

Operations and management

Business Banking Everyday Banker Customer Care role:

Fulfils customer requests, demonstrating professionalism and empathy.

Supporting customers over Inbound calls for telephone banking taking phone calls

Support in banking sales using Sales Force

Experience of working in retail banking

Experience of working in a virtual environment

Organizing events to increase staff motivation and engagement.

RECOGNITIONS AND ACHIEVEMENTS

Barclays

Employee of the Month for August 2020

Employee of the month for December 2020

Branch Colleague Ambassador Representing Maidenhead Branch in the Thames Valley from 2022

Recognition from Line Manager for Training and development of colleague’s timely presentation

Recognitions from sales team for incredible achievement in product sales – Insurance, Loans, Mortgages, Travel and Mobile Packs, Savings Products.

PROFESSIONAL EXPERIENCE

• Proactively educating and assisting customers for banking services and their benefits.

• Ability to adapt, analyse and recommend solutions to the customers.

• Understanding customers’ requirements and delivering excellent customer serving skills.

• Interacting and executing with Digital Print Media Designer after understanding the customer requirements.

• Active member of BNI, Bangalore (Business Network International), also participating in meetings and business discussions. Representing Design & Print media for the Chapter.

• Received recognitions from BNI as “Most Number of Referrals” in several meetings.

• Active Participation in company’s meetings to upscale Customer Base and Finance.

• As a Social media Manager and content developer for Mother and baby related blog and website understanding the social market and user requirement, my research on strategizing the blog played a key role on the website footfalls.

• Strong knowledge of Computer skills and Microsoft Packages.

• Basic editing and understanding with photography tools.

Clintrac International PVT LTD

• Quality assurance

• SOP management

• Clinical Trial Data verification and analysis

• Trial with ICH GCP guidelines check, data capture, and record checks of the Clinical Trial

ACADEMIC ACHIEVEMENTS

P.G. Diploma in Clinical Research – Jul ’08 – May ’09

Bilcare Research Academy, Bangalore, India (Accredited by ACRP)

Member, Association of Clinical Research Professionals (ACRP),2009-2010

Passed with Merit

Bachelor in Biotechnology – Jun ’05 – May ’08

S.S.M.R.V DEGREE COLLEGE, Bangalore University, Bangalore, India.

Passed with Merit

OTHER INTERESTS

Photography and Videography

Social Media Influencer and Food Blogging

Travel Blogging and Photography

Sports

Concepts Designs and Published kid’s books

Written by

2023-02-04

ARATI ********

Ms Arati K.Sisodiya
HR – RECRUITER
Mobile No. 8605950282
Wagholi,PUNE-412207
Email ID: arati.sisodiya@gmail.com
_________________________________________________________________
CURRICULUM VITAE
PROFESSIONAL SUMMARY
An accomplished, integrity-driven, bilingual/multilingual Recruitment Professional with experience
managing large-scale corporate initiatives to maximize recruiting efforts for industry leaders. A proven
Recruiter with strengths in communication, full life-cycle recruiting and salary negotiation. Established
track record recruiting for IT, Marketing, Sales, Engineering, Manufacturing, Professional Services, and
Operations. Recruiting for MNCs and Indian Renowned Companies. Strategic thinker, self-motivated
professional able to manage several tasks and perform under pressure in fast-paced, deadline-focused
environments.
EXPERIENCE:
HR- RECRUITER, VSK SYSTEM PVT. LTD, PUNE
FROM January 2020 TILL DATE
• Recruiting Candidates from Entry Level to Senior Manager Level Positions for IT, Engineering,
Healthcare, Marketing,Sales and Manufacturing Companies
• Communicating with hiring managers to identify future job openings and the technical
requirements for those jobs.
• Screening applicants for competency with the job requirements. Arranging telephone, video,
or in-person interviews.
• Performing background and reference checks.
• Keeping track of all applicants as well as keeping applicants informed on the application
process.
• Inform job applicants of details such as duties and responsibilities, compensation, benefits,
schedules, working conditions, or promotion opportunities.
• Interview job applicants to obtain information on work history, training, education, or job
skills.
• Perform searches for qualified job candidates, using sources such as computer databases,
networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms,
or employee referrals.
CLIENT SUPPORT EXECUTIVE, VIHAAN COMPUTERS, PUNE
MARCH 2011 TO JULY 2016
• Develops sales channels and record all activity in the sales platform
• Effectively manages client expectations and escalations to full resolution and satisfaction
• Motivated and confident to perform on an incentive-based salary.
• Works closely with a cross-functional team to effectively build client relationships to drive
results for maximizing client retention and member satisfaction
• Works closely with account managers for ongoing sales support and cross-selling
complementary products and services.
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• Being the primary business contact for clients and managing their day-to-day enquiries
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
CUSTOMER CARE EXECUTIVE, SEAGULL STROKE COMPANY, PUNE
DECEMBER 2006 TO FEB.2011
• Coordinated timely responses to online customer communication and researched complex
issues.
• Resolved concerns with products or services to help with retention and drive sales.
• Recommended potential products or services by collecting customer information and
analysing customer needs.
• Monitored phone, fax and electronic database systems for incoming customer inquiries.
• Helped a large volume of customers every day with a positive attitude and focus on
customer satisfaction.
• Provided excellent customer service by efficiently resolving issues and responding to
inquiries.
• Defused customer concerns with exceptional conflict and problem-resolution skills.
• Responded to customer inquiries and concerns within set deadlines.
• Keep accurate records of all customer interactions and transactions.
SKILLS:
• Problem Resolution
• Full Recruitment Life Cycle
• Screening and Sourcing
• In-Person and Telephone Interviewing
• Candidate Searching
• Technical Recruiting
• Client Handling
• Communication skills
• Customer Support
• Negotiation Skills, Vendor Management.
• Applicant Tracking System ( google sheets)
EDUCATION:
MBA (HR): PERSUING (Symbiosis Centre of Online Learning)
B.B.A.:- Pass Class
HSC: First Class
COMMUNICATION PRIVILEGE:
English, Hindi & Marathi
HOBBIES & INTERESTS:
Listening to music, Yoga, Meditation, Local Meetups
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STRENGTH / GROWTH:
• Hard working, self-motivated
• Willing to play a key role in organizational development and accept more responsibilities.
• Enjoy working as a team and am a strong believer in teamwork for organizational growth.
DECLARATION:
I hereby declare that the all above-given information by me are true and correct to the best of my
Knowledge.
Thanking You!!
Arati K.Sisodiya

Written by

2023-02-02

Pratik ****

CURRICULUM VITAE

Pratik Padmakar More

Om Sai Shrusti,

A Type B Wing Room No 306,

Near Sahaj Mitra Tower, Kharegaon,

Kalwa(West), Thane – 400605

Cell No: +91 – 7039102821

Email: pratikdgr8@gmail.com

Personal Details:

Name : More Pratik Padmakar

Date of Birth : 4th April 1990

Gender : Male

Marital Status: Married

Nationality : Indian

Educational Background:

Ø Appeared for S.Y.PGDBA in Finance from Prin.L.N.Welingkar Institute Of Management Development & Research.

Ø Passed T.Y.Bcom (Banking & Insurance) with 62.92% from Dnyanasadhana college in 2010.

Ø Passed HSC with 52% from Mulund Vidya Mandir in 2007.

Ø Passed SSC with 39.06% from L.E.M.S in 2005.

Experience:

Ø Working with PayTabs Solutions as a Accountant in Finance Department from 01 September 2021 till Date :

Ø Job Profile:-

1) Paying merchant settlements.

2) Paying partner commissions. Issuing setup fee invoices-checking rates for the applications.

3) Oversee transaction fee related to any new application – Agreements.

4) Checking the rate for all new merchant added in month is as per Agreement.

5) Reconciling payments – merchant related -for UAE and KSA and taking full responsibility for reconciliation of book balance and statement balance.

6) Any duties assigned by the line manager.

Ø Working with Angel Broking Ltd as a Deputy Manager in Banking-Operations from 16th April-2018 till 31st August-2021

Ø Job Profile:-

1) Pay-In Banking & Pay-Out Banking.

2) Suspense Reconciliation.

3) RTGS/NEFT, Online Fund Transfer Bank-To-Bank, Virtual Transfer via Standard Charted Bank.

4) Branch & Client Query Handling.

5) Daily MIS Preparation.

Ø Worked with India Infoline Limited as a Accounts-Officer in Accounts & Finance from 26th March-2014 till 14th April-2018

Ø Job Profile:-

1) Accounts Finalization.

2) Pay-In Banking & Pay-Out Banking.

3) RTGS/NEFT, Online Fund Transfer Bank-To-Bank.

4) Branch & Client Query Handling.

5) Audit Query Reconciliation.

6) GST & Service Tax Payment & Reconciliation.

7) Inter-Company Reconciliation.

8) Stamp-Duty Payment& Reconciliation.

9) Daily MIS Preparation.

Ø Worked with Angel Broking Pvt Ltd as a Executive in Banking-Operations from 21st February-2012 to 24th March-2014

Ø Job Profile:-

6) Pay-In Banking & Pay-Out Banking.

7) Suspense Reconciliation.

8) RTGS/NEFT, Online Fund Transfer Bank-To-Bank, Virtual Transfer via Standard Charted Bank.

9) Branch & Client Query Handling.

10) Daily MIS Preparation.

Ø Worked with E-nxt Financial Limited(A TATA Enterprise) as a Associate in Bank Reconciliation Department operating SAP system form 10th June-2011 to 20th February-2012

Ø Job Profile:-

1) Core Banking Reconciliation.

2) Cash Reconciliation.

3) Monthly Reco Making.

4) Daily MIS Preparation.

Other Skill Set:

Computer Skills: MS Word, MS Excel, MS PowerPoint, Tally7.2/9.0

Languages: Proficient in English, Hindi and Marathi.

Date:

Place: Thane (Kalwa) Mr. More Pratik P.

Written by

2023-01-28

LAN *** *

Lead Manager April 2022 – current MlS Properties  Answer and respond to customer services requests and inquiries.  Process customer work orders, needs and requirements.  Interact and ensure smooth relationships between tenants and owners.  Provide lease administration for commercial properties.  Prepare financial budgets, reports and statements relating to real estate business.  Initiate work processes to enhance business growth.  Handle and execute day-to-day operations of commercial properties.

Written by ram.maddula@gmail.com

2023-01-24

Sriram * ***

Public
Sriram Kumar Maddula
Certified Management Accountant – AICMA, USA (2016)
Dip. International Financial Reporting Standards – ACCA,UK (2013)
P.G. Dip. Taxation-Osmania University, Hyderabad, India(1997)
B.Com – Osmania University, Hyderabad, India (1991)
Six-sigma Greenbelt Certification from GE (2002)
Address: Flat1101, SMR Vinay Endeavour Apartments, Hoodi Junction, Mahadevapura (P.O), Bangalore – 560048,
India. E-Mail: ram.maddula@gmail.com, Ph: mobile +91-9980861971. Linkedln:
https://www.linkedin.com/in/srirammaddula/
Versatile and high-energy professional of Finance & Accounting and General Administration domain with 20+
years of experience in core accounting, outsourced financial business process transition, transformation, service
delivery excellence, risk management, control environment, assurance of compliance to regulatory and other
requirements, leading and developing large & diversified teams, delivery centers management & development, P&L
ownership, business developmentand technology implementation.
NOTABLE MILESTONES
¢ Distinction of being:
Part of core team winning key telecom project and led Tax section of the RFP, (IBM)
Authorized to test and certify ‘Process Trainers’ (IBM).
Winner of Gold Medal for engagement in BPO Olympics for the project of Controllership service line.
Member of Steering Committee for overseeing tools and technology implementations (SAP BFC module
implementation replacing Hyperion, Cadency Suit Implementation for MEC, B/S Recons, SOX Controls
Testing, etc.).
Country Steering Committee Member for developing competency at various delivery centers.
¢ Instrumentally involved in establishing strong & winning team that won 5 GSK Gold Awards and 6 GENPACT
Silver & Bronze awards for the outstanding performance (Genpact).
¢ Stellar at attaining:
Top NPS score for 2007 as Voice of Customers & employees (Genpact) along with six-sigma greenbelt
certification from GE
38% productivity gains over a period of 2 years against a target of 20% as per the contractual agreement
with client (Infosys BPO).
Highest alignment to GEM and earned showcase engagement tag at Capgemini.
¢ Played a vital role in maintaining lowest attrition across all F&A process (Infosys BPO).
¢ Recipient of:
Special Appreciation from client for the system administrator role played for integrating the data of their two
newacquisitions in 2008 ( at Genpact) and moving to Oracle platform.
Special Appreciation from client group CFO for consistently scoring ‘Basically Controlled’ results in every
internal audit and other special services (Capgemii)
Delivery Diamond Award for consistent & successful service delivery (Capgemini).
Public
CAREER CONTOUR
Key Deliverables
¢ Worked in close coordination with counterparts from client organization and mentored the ADE team
for service delivery to the clients.
¢ Supervised the Account Governance Leadership Meeting (governance & approval authority), enabling
teams toprovide seamless service/solution delivery, adhering to agreed scope.
¢ Interfaced with BPS global leaders to influence strategic decision-making, within a broad scope (e.g.
long-termbusiness planning, account analysis and development, balancing risk, etc.).
¢ Successfully implemented internal and client sponsored process/ service transformation, along with the
initiatives relating to comprehensive growth.
Functioned as the Escalation Point for service outcomes & issue resolution, while acting as key advisor
to senior management on steering the development of overall policies & long-term goals.
¢ Adhered to compliance with legal, accounting & contractual requirements by performing
analysis/reviews.
Functioned as Head of Business Processes (R2R, P2P and O2C), Master Data Management and Compliance
Service lines.
¢ Instrumentally involved in mapping the portfolio as showcase engagement, defining budget, forecasting
performancetargets and directed/ guided operation to achieve revenue growth as well as improvement in
residual income.
¢ Successfully organized the delivery of business growth & profitability improvement target of the managed
portfolio &continuously add value to client.
¢ Stellar at complying with Governance, Risk & Compliance to statutes/standards along with adherence to
agreed contract, resulting in development/ maintenance of effective client relationship.
PREVIOUS ASSIGNMENTS
From Sep’22 onwards:
Senior Manager R2R with Wipro Digital Operations & Platforms. Responsible for General Accounting, Period End
Close, Revenue Recognition, Fixed Assets & Inventory, Inter company an Tax processes of Client. Currently on
Bench due to contractual issues with client on signing it (project not started) hence looking for a Change.
Public
s
Key Accomplishments:
@Capgemini
► Consistent and successful service delivery with zero surprises, meeting and exceeding revenue and
contribution
margin targets, highly satisfactory CSAT and GES results across group – Delivery Diamond
Award Country steering committee member for developing and driving competency at various
delivery centersGold Medal to engagement in BPO Olympics for the project of Controllership
service line
Part of client steering committee overseeing tools and technology implementations (SAP BFC
module implementation replacing Hyperion, Cadency suit implementation for MEC, B/S Recons,
SoX controls testings… )
Special appreciation from client group CFO for consistently scoring ‘Basically Controlled’ results
in every internal audit, support given via leading Financial data recovery and during their ERP
outage, for delivering results over and above the SLAs and for being the catalyst for their
transformation journey
Highest alignment to GEM and earned showcase engagement tag
Consistently maintained highest level of employee participation in GES from engagement
perspective in the sector at Capgemini
@ Oracle, Infosys, Genpact & IBM
► Part of core team winning key telecom project and led Tax section of the RFP and demonstrated
competency to client@IBM
Implemented ‘JIRA’ tool at various engagements as part of developing ‘Reconciliation Framework’ for
R2Atower@IBM
Authorized to test and certify ‘Process Trainers’ @ IBM
Achieved 38% productivity gains over a period of 2 years against a target of 20% as per the contractual
agreementwith client. @ Infosys BPO
Been to client Site to prepare SoX Docmentation on their new division going on Oracle FA. Report
accepted fully in to-to and gave Infosys FA Service delivery also
Maintained Lowest Attrition across all F&A process@ Infosys BPO
► Earned showcase engagement tag though being first F&A client @ Infosys BPO
@ GE Capital International Services
Mar’07 – Jan’09: Genpact Ltd., Hyderabad as Manager
Apr’98 – Aug’0O: The KCP Ltd., Chennai (Non-IT) as Officer Accounts
Apr’91 – Mar’95: Sri R. Bhaskara Rao & Co., Hyderabad as Articled Clerk
►►►
►
►
►
►
►►
►
Public
► Independent Transition of McAllen Unit A/P Process apart from Execution of Quality Project for
Productivity
Improvement resulting in 55K Savings PA to the Customer – Green Belt Certification in Six Sigma
Identified the Non GAAP Compliance, Data Integrity and System Control Issues during remote
transition of USbased Unit Fixed Assets Process. Has been delegated with Oracle FA Module
Functional Administrator & Advisory responsibilities by GE Aircraft Engines Services division CFO –
Controllership Appreciation Award Analyzed the Root Cause of Journal Kick-outs Problem causing
severe Re-Work between HO and Units and Corrected the same – Key Contributor Award
Independent Transition of Scotland Unit Fixed Assets Process apart from clearing a Back Log of
transactions from last 18 months in stipulated period of 2 months and supporting IT team as business
analyst for Oracle implementation – Project Excellence Award
Mentored the Team on Various Quality Initiatives resulting in Accuracy Improvements – Team Stood
Second in the Overall Quality Contest Rating, Unnathi Awards
SCHOLASTICS
¢ C.M.A from A.I.CM.A (USA) Jan2016
¢ Dip in IFRS from ACCA (UK) Jan 2013
¢ P.G. Diploma (Taxation) from Osmania University, Hyderabad, India Jul 1997
¢ B.Com. from Osmania University, Hyderabad, India Apr 1991
¢
Date of Birth: 29th December 1971
Linguistic abilities: English, Hindi, Telugu
References:
► Rajnish Tiwari, VP, Bunge India, +91-7829166881. rajnish.tiwari123@yahoo.co.in
► Bharadwaj Ranganath, Senior Director, Capgemini BPO, +91-7829160171
bhradwaj.Ranganath@capgemini.com
►
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►

Written by sandeep.madnani

2022-12-02

SANDEEP *******

Summary
Energetic, accomplished professional with over 11 years of Retail experience. Reputation for effective team management, strong organization techniques, paying critical attention to detail, and excellent written /oral communication skills in fast speed environment. Outstanding technical skills with demonstrated ability.

Experience
Self-employed
Dec 2020 – Present (2 yrs 1 mo)

Currently working as a freelancer managing an eCommerce site
Product Analysis of the Digital Advertising Market
Tracking keywords and SEO
Design of Graphics

Store Manager
Croma
Mar 2019 – Dec 2020 (1 yr 10 mos)

• To review category sales vs target daily
• To review shrinkage report daily
• To review the customer service management dashboard weekly
• To review Account Sales with the coordination of the Head Cashier
• To review the Opex review
• To review Store EBIT monthly basis
• To prepare a plan and execute it to achieve 100% EBIT
• To conduct Store Briefing every Saturday to flow new initiatives/processes/policies
• To Track self as well as team’s performance and align training in coordination with the area trainer
• To conduct R&R and staff engagement activity with the area HR regularly
• To check defectives and non-moving inventory and seeks approval for write-off monthly
• To Review Trade in pickup and liquidation weekly
• To review the audit score and plan appropriate action to improve it
• To review competition benchmarking and provide corrective suggestions to merchandising team

Store Manager
Future Retail India Ltd.
Nov 2014 – Mar 2019 (4 yrs 5 mos)

• To ensure Customer Delight – for each customer each time.
• To achieve store KPIs.
• Create a Store business plan in consultation with Cluster Managers and the team.
• Coordinate with HO to ensure appropriate support for execution.
• Competition Analysis: Analyses the competition information to build up a picture of competitive strategy.
• Monitor operations & Ensure compliance adherence to Cash Management, Stock Management, Cost management, housekeeping, and staff attendance.
• Suggest changes to the process as and when required to ensure 100% compliance.
• Suggest ways for better customer service. Give customer insight into the outlets for business improvement at the store level.
• Develop rapport with top customers
• Distribute weekly targets for the store team based on the ABP, expectation of monthly business from, and revenue views
• Sets the monthly spending budgets for stores. Reviews budget vs actual trend and recommends changes.

Store Manager
Reliance Digital Retail Ltd.
Jan 2014 – Nov 2014 (11 mos)

• Marketing certain products within the store or outside the store to increase their popularity among target consumers.
• Conducting in-depth consumer analysis to determine the image/demand of a brand.
• Profit & Loss responsibility.
• Controlling costs in line with department objectives and business plans
• Utilising all resources cost-effectively.
• Developing & refining a brands in-store demonstration program
• Monitoring and analyzing a brand and competitors’ performance to identify
• Strengths, Weaknesses, Opportunities, and Threats. Monitoring and analyzing a brand and competitors’ performance to identify Strengths, Weaknesses, Opportunities, and Threats.

Store Manager
iStore | Apple Specialist
Mar 2011 – Dec 2013 (2 yrs 10 mos)

• Responsible for complete Store Operational work.
• Management of a team of 10 with a score of 1136 sq. ft
• Development and Execution of Apple Merchandising Guidelines.
• To recruit new candidates and inculcate product knowledge on Mac, iPad, iPhone, iPod
• Accountability on student discounts and timely submission on the Apple CRT portal.
• Responsible for apple merchandising audit and mystery audit.
• Responsible for Corporate and Institutional sales.
• To achieve the agreed sales target.

Assistant Manager
HOME SOLUTIONS RETAIL INDIA LTD.
Aug 2007 – Mar 2011 (3 yrs 8 mos)

• Responsible for the supervision of a staff of 35 people within the particular department.
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service in the digital equipment division.
• Duties included answering customer queries, problem-solving, and providing detailed information on new products.
• Assistance in the training of new customer service representatives and associates.
• Performing market research surveys on customer needs and requirements.
• Sold products to customers, and organize social events to enhance sales goals
• Communicating with customers as well as vendors on a daily basis.

Technical Support
Hutchison Telecoms
Dec 2005 – Apr 2007 (1 yr 5 mos)

• Analyzing and solving the situations of corporate and premium subscribers
• Giving GPRS demonstration and troubleshooting call-back
• Maintaining/Updating the company’s internal website
• Working In “CRM” (Customer Relationship Management)

Customer Support
Magus Customer Dialog
Feb 2005 – Nov 2005 (10 mos)

• Attending prepaid subscriber’s call
• Generating “MIS” report on a daily basis
• Creating call mapping report
• Maintaining/Updating the Infobank website

Education

2001 – 2003
Calcutta University, Kolkata
Bachelor’s Degree, Business/Commerce, General

1999 – 2000
West Bengal State University, Kolkata
High School, Business/Commerce, General

Written by Shekarchandra107

2022-11-03

Jogangari *

Jogangari Chandra Shekar
Plot no 27, CBI Colony,
Vanasthalipuram, Hyderabad–500070
Shekarchandra107@gmail.com Mobile No: +91-8639327732
A highly driven professional with 7+ years of experience in managing end-to-end supply chain processes, including planning, scheduling, inventory control, logistics, and Warehouse management. Successful in managing supply chain operations and projects flawlessly while consistently delivering desired results and contributing to revenue-producing activities.
Professional Experience
Tata Institute of Social Sciences, Hyderabad
SBCC Coordinator, February 2022–April 2022
 Assisted the health department to develop and implement a multi-sectoral communication plan to achieve 100% awareness of the health programs
 Supported district administration in planning and implementation of community awareness and mobilization activities on Covid appropriate behaviors and vaccine communication
 Participated in district task force meetings and coordinated the development of communication guidelines to ensure the success of the health programs
eVIN & CoWIN Project-UNDP, Hyderabad
Vaccine Cold Chain Manager, May 2018–January 2022
 Supported Telangana state with all CoWIN and eVIN related activities, in close coordination with the state Director of Health and Joint Director of Immunization
 Managed program planning, implementation, capacity building, monitoring, and reporting on all eVIN and CoWIN interventions
 Collaborated with the Logistics Manager in forecasting demand and ascertaining availability in districts based on their vaccine coverage performance and improved vaccine logistics availability from 73% to 98%
 Supported the work of 70-80 Cold Chain Handlers (CCH) at District Vaccine Store (DVS) and Cold Chain Points (CCP) in improved timely stock entries and their online visibility, including temperature performance of cold chain equipment from 45% to 96%
 Ensured proper storage and distribution planning for vaccines, syringes, and Cold Chain Equipment (CCE); planning for preventive maintenance of CCE
 Regular analysis of consumption patterns and wastage rates for vaccines and supplies for developing monthly reports for corrective action
Rivigo Services Limited, Hyderabad
Operations Associate, September 2017–April 2018
 Managed key operational KPIs at the Processing Center
 Ensured submission of proper documentation associated with warehouse transactions, deliveries, and invoicing to customers and in-house departments
 Ensured 97-99% OTA and OTD in operations
 Capacity utilization and cost optimization of vehicle
 Performed last mile operations; maintained customer satisfaction, turnaround time, MIS reporting, and last-mile logistics costs
 Established operational procedures for activities such as verification of incoming and outgoing shipments, managed the disposition of materials, and kept warehouse inventory current
 Managed Delivery Issues, coordination with clients onboarding, sales team, and Customer Experience Team to ensure smooth deliveries
New Olog Logistics Pvt Ltd (FR8), Hyderabad
Customer Support Officer-logistics, May 2016–June 2017
 Managed orders from customers for placing the vehicle for dispatch of goods to several destinations
 Cultivated positive business relationships with customers and vendors; directed pricing and performance reviews to identify service and revenue improvement opportunities and manage costs
 Scrutinized all vehicle-related documents and vehicle status as per the customer’s expectations
 Verified and checked Transporter Freight Bills, load slips, and invoices
 Coordinated with marketing person to make the order as per availability of stocks
 Negotiated with third-party providers to ensure timely service delivery at competitive costs
 Tracked the vehicles and checked the unloading status of goods
 Engaged in Fleet Management & Vendor Management
 Motivated and supervised 30-40 team members; guided them to achieve the targets before deadlines
Hetero Med Solutions, Hyderabad
Management Trainee-Warehouse, April 2014–July 2015
 Checked and inspected goods received and ensured they are of accurate quantity, type, and also acceptable quality
 Packaged and labeled products before they are dispatched
 Maintained quality standards for incoming/outgoing materials, ensured stringent adherence to quality standards, norms & practices
 Moved, organized, and ensured availability of stock
 Performed last mile operations; maintained customer satisfaction, turnaround time, MIS reporting, and last-mile logistics costs
 Monitored stock levels and supervised the work of junior staff
 Updated all data into a computer and manual recording systems
 Ensured that all inventory processes are completed on the same day
Education
 MBA from Gokaraju Rangaraju Institute of Engineering and Technology, Hyderabad in September 2013
 Certification in SAP ERP Logistics Overview
 Certification in Business Analytics with Excel
Languages known
 English, Telugu, and Hindi
Additional Skills
 Proficient in MS Office (Word, Excel, and PowerPoint).
 End User of ERPs like eVIN, CoWIN, FR8, SAP, and others.
Awards
 Awarded Best Employee of The Month in FR8 in August 2016, September 2016, November 2016, and February 2017
 Received Best Vaccine Cold Chain Manager Award from The Office of District Collector, Siddipet for exceptional support in the Mission Indhradhanush program and Cold Chain management in district Govt. health facilities

Written by maxtsgang@gmail.com

2022-10-25

Mayur *********

Dear Hiring Manager,

I am Mayur Gangawane and I recently learned about an opportunity at your company that I think I would be a good fit for and I would like to apply for the same.

My most recent corporate job was at Ehlion Language Consultancy in Malta where I was working as the Project Coordinator on the Project Management Team. As the Project Coordinator, I was responsible for reaching out to clients and analyzing their translation requirements. I would then prepare a quote for them based on their requirements and process their project. I was responsible for keen supervision of the project from the beginning to the end. I was also responsible for ensuring all final checks on the translated works and delivering the target documents back to the client via the preferred secure channels. I have worked with SDL Trados and Across quite extensively and with OmegaT to a certain extent so I am well-equipped to handle most projects without much additional training.

Expanding on my corporate work experience, I worked at Accenture, Mumbai under contract with Alchemy Techsol, as the German Market Auditor for one of Accenture’s most important clients. At this position, my primary responsibility was to ensure the integrity of webpages being launched in my markets was upheld to the highest industry standards. My secondary responsibility was to guarantee flawless market specific localization of the various components on the webpage and to also ensure that the correct technical and legal data was added to the webpages according to the specific markets. I was also in-charge of performing all the final audits and giving my final approval before any webpage went live in my markets. I say “markets” because although I originally started as only the German Market Auditor at Accenture, before long, I had taken over half of the European market operations for my client, including markets like Austria, Netherlands, Italy, Spain and Portugal.

My teaching experience comes from working at a German training institute as the Executive Teacher Assistant directly under the Founder of the institute where I taught the German language to students aged from 6-18 years old. At the same institute, I was also responsible for teaching the language to a class of 66 MBA students at a Management College. English is one of my mother tongues so I speak native level English and am also fluent in the German language. I have freelance experience of three years in teaching the English and German languages. I also scored the highest marks in the University in the subject of Teaching Skills in my Bachelor’s degree course.

Other than my professional skills, I would also be a good fit in your organization in terms of being a good team player and having a friendly nature. Having grown up in a cultural hub like Mumbai, I work well with people and am good at fostering team spirit so people from various backgrounds can work well together. I bring good communication skills, patience, punctuality, and steadfastness in the face of pressure to the table for all my projects.
I’d be thrilled to talk to you so we can further discuss my potential to work at your organization.

Warm Regards,
Mayur Gangawane

Written by NEELI

2022-09-23

NEELI *****

Neeli Vohra
Mobile: +91 9871764655

+91 9212292935

J 5/ 147

Second Floor

Rajouri Garden

New Delhi – 110 027 Email: neeli_vohra@rediffmail.com

PERSONAL SUMMARY

A progressive thinker and much experienced administrator, possessing immense drive, ambition and ability. Having broad knowledge of organizing, managing and supporting the day-to-day activities required for running an educational institution. Possessing flexibility with strong team-working skills, able to work individually or as part of a group. Being involved in a wide variety of tasks in areas such as admissions, resource planning and recruitment. Excellent organizational skills gained through all-round administrative experience, now looking for an opportunity for personal development and career progression.

CAREER HISTORY

February 2016 to March 2020
Cluster Principal for West Zone & English Language Trainer

Hindustan Times Ltd- Englishmate

· Responsible for administration and operational procedures

· Evaluating performances of faculty members in the West Zone

· Training the trainers in the content delivery

· Responsible for imparting trainings in the domain of English language to scholars of different age groups assorted according to CEFR levels

April 2014 to January 2016

Academic Operations

CPN Edu Strait Pvt Ltd

Responsible for overall administration of the institute as well as providing managerial support on a daily basis to the students, heads of the group and academic staff.

· Assisting in formulation of policies and procedural management.

· Decisively managing the critical reports.

· Organizing workshops, seminars, cross-institutional networks and training programs.

· Providing consultant administrative support to students.

· Assisting with marketing activities.

· Dealing with complaints and enquiries.

· Regularly liaising with government and regulatory bodies.

· Meeting face-to-face with students to give guidance.

· Imparting training in IELTS (International English Language Testing System).

· Handling written communication.

· Data registration in electronic database.

· Content Developing.

· Preparing agendas and writing up minutes.

· Re-solving maintenance issues and arranging routine maintenance.

April 2004 to January 2014

ELT & TTT Team

BSL Training Company Private Limited

Responsible for a range of administrative and instructional training duties as well as providing administrative support to a team of academic teachers.

Handled the comprehensive Branch Administration and Operations.
· Imparted IELTS and BULATS training to students from diverse professional backgrounds.

Provided ELT educational programs as well skill pill courses as GDPI, corporate communication, effective communication, smart talk, personality development, voice and accent, junior special, housewife special, English for Engineers and MBAs, among others.
Conducted T3 trainings (Train the Trainer) programs.
Content Development of Modules
Conducted Corporate Trainings with elite clients.
Conducted Inter and Intra Branch activities.
Involved in practical planning and delivery of courses.
Responsible for coordinating activities of the Branch.
Handled the financial management of the Branch with direct coordination with the Head Office.
Counseled students and parents.
PROFESSIONAL EXPERIENCE

Counseling &Training

· Handled academic interactions effectively for counselling of prospective trainees

· Have been conducting English Language Training in accordance to CEFR for sixteen years

· Have imparted IELTS & BULATS training with good success rate

· Conducted Train the Trainer and induction trainings

· Conducted Corporate Trainings with elite clients

· Conducted IELTS training for Max Healthstaff as a free lancer

Administrative

Experience of student admissions and administrative work.
Providing dedicated support to the academic staff across a range of activities like teaching program administration and discipline-level organization.
Ensuring that various content models are drafted within the appropriate timescales.
Experience of working in a busy environment under strenuous circumstances and yet achieving quality deliverables within stipulated timeframes.
Flexible and able to adapt to the changing demands of a job.
Ability to work efficiently and with minimal supervision.
Management

Effectively organizing and prioritizing work duties.
In depth knowledge of course evaluation and course approval procedures.
Maintaining and awareness of developments in academic regulation and best practice.
Able to effectively co-operate with colleagues to ensure goals and targets are met.
Helping to promote a strong sense of community among its diverse student and staff population.
Maintaining good working relationships with clients.
Having the ability to deal positively with changing circumstances.
Content Development

· Developed content for IELTS, GDPI, Business English &English Courses (different levels)

· Effectively engaged in creative writing

ACADEMIC QUALIFICATIONS

· Graduate in Bachelor of Science with specialization in Chemistry from University of Delhi.

· Completed the distance learning Degree Course in Bachelor in Education with specialization in English and Physical Science from Anna Malia University

· Schooling from elementary till senior secondary level (10+2) from Convent of Jesus and Mary, New Delhi

COMPUTER PROFICIENCY

Proficient in MS Office and Excel coupled with comprehensive professional expertise in a system environment.

PERSONAL DETAILS

Language: Fluent in English, Hindi and Punjabi.

Date of Birth: December 16, 1972.

Marital Status: Married.

Written by kevinpeterson605

2022-09-03

Jagadeesh ***********

I am Jagadeesh from Chennai Pallikaranai Last Company experience. Worked as a Senior Manager Sales & Operations. Taken care of Chennai & Kerala. Have very good experience in Outbound calls, Team Management, Training, Recruitment, Time Management, RNR Activity to boost the people to reduce their pressure and keep them happy to drive the process without giving pressure and bring the business in

Written by dps3792

2022-08-30

Deepak ****

Deepak Prasad Soni

Address – Poonam Estate Cluster 2, B2-1704, Srishti

Mira Road (E), Thane-401107, Maharashtra, India

Mobile- +91-9967887388

Email: dpsoni_m17@pe.vjti.ac.in / dps3792@gmail.com

Summary

Have demonstrated success in various aspects of corporate real estate management, Facilities construction, Management and Environment, health, and safety by utilizing my Engineering and Management concepts, prior working experiences, and technical know-hows. Have been into Building Engineering Project and operations over last 8 years, and have an ability to optimize resources, generate cost savings, promote innovative solutions in cross-functional environment, and have skills in following ;

· Facilities Management

· Workspace solution

· Building Engineering Services

· Sustainability

· Building commissioning and construction management

· Standardization & Benchmarking

· General Business Administration

eXPERIENCE

NL Dalmia Educational Society

Manager Facilities Management

19 Apr 2022 – Till Date

Responsibilities

· Responsible for facilities Hard & soft services operations for entire campus including internal Repair & maintenance works, fit out Project works, expansions for School, college and MBA institute.

· Reviewing the MEP Drawings, Design aesthetics, Validating BOQ, Project & commissioning reports for infrastructure projects.

· MEP SPOC for campus & associated buildings

· Responsible for purchase & procurement functions pertaining to Roll Out/construction, machinery, stationery, office equipment, raw material and maintenance related stores.

· Project Managent for Fit out projects viz- Auditorium, Cafeteria, Library, Classrooms and building infrastructures.

o Responsible for fit out & design of a new space to ensure that facilities be delivered in the most effective way.

o Feasibilities studies of projects, Selection & Appointment of Architect/ service consultant, suppliers/ Venders, Contractors, Project Planning, Costing, scheduling, resource planning etc.

o MEP Drawings & BOQ overview of the Ongoing projects

o Monitoring & Control of the project.

o Total completion of project right from acquisition, Execution, commissioning and handover of the project to operations.

o Collaboration with all project stake holders to deliver project on time, without compromising quality and within Budget

o Coordinating with PM stakeholders for ongoing projects.

· Facilities Management support

o Responsible for maintenance & upkeep of Technical Utilities

o All Technical Asset AMC Renewal, on boarding of new vendors etc.

o Following up with MBMC Authority / Fire dept. contractor for obtaining permission.

o Overview of Expenses trackers, Consumption trackers and timely servicing reports

o Responsible for Accreditation supporting documents from FM Perspective, ensuring timely upkeep of all accreditation supporting

o Ensuring Technical services are maintained.

o Use best business practices to manage and reduce operational costs

o Compare costs for various services and goods before choosing the best options for the facility

o Track building upkeep as well as anticipating long- and short-term improvements and maintenance

o Respond to emergency situations or other urgent issues involving the facility

Client: APPLE INDIA PVT. LTD. Maker Maxity, BKC, Mumbai-51

Manager Facilities Technical

CBRE South Asia PVT. LTD.

1 Aug 2019 – 18 Apr 2022

Responsibilities

· SPOC for Pan India Apple Location’s BMS Operational Performance and adherence to Apple’s Info sec Compliance

· Provides a pivotal role in facility service operations including new office builds and expansions, space planning and implementation of new processes and procedures.

· Completed Facilities project hand over for Apple’s 30000 Sq. Ft office at Bangalore, ensuring Apple’s Facilities standards are met, regularly followed up for snags accrued at end stage. Demonstrated project management expertise during Apple’s Facility Project’s rolling phase.

· Coordinating with PM stake holders for Upcoming Facilities from Initiation stage of the project

· Implemented Innovation of Revising Sites’ Maximum Demand, Tariff Structure and Remotely accessing BMS

· Ensuring that our facility is compliant w.r.t Apple’s global COVID EHS guidelines, HR Compliance, OSHA guidelines.

· Preparing PAN India Operations reports especially technical reports, Sustainable energy consumption report, Energy analysis Reports, Facilities Benchmarking data. etc.

· Preparing MMR, Weekly Operations reports, Indent trackers, Cost and Provision reports, analyzing same for business Review Meets for senior management team.

· Creating PO, accepting invoices, raising invoice queries & tracking the invoices payment over CBRE’s finance portal mybuy Coupa

· Preparing Consumption analysis of HK Consumables, Pantry Consumables, for a robust Facilities expense track.

· Ensuring HR, EHS, Security compliance are always adhered at Facility and documenting same.

· Coordinating with Maker Maxity’s Property Management for facility related compliance documents & Project work.

· Conducting Technical and HSE audit at other CBRE Sites.

· Oversee the management of the on-site CMMS systems and ensure all PPM and reactive tasks are completed as per SLA.

· Prepared Technical Review Reports same was shared to Clients with all Site’s Technical Updates on weekly basis.

· Ensuring the Monthly Vendor Invoices are raised over to Internal Platform for timely budgeting analysis

· Ensure that Planned Preventative Maintenance is carried out in line with task schedules and industry best practices

Management Intern
Beratung Consultants PVT. LTD.
Location: 1B, A Wing, 5th Floor, Kaledonia HDIL Building, Andheri – East, Mumbai, MAH – 400069

4 Jun 2018 – 2 May 2019

Responsibilities

· Involved at operational level services which included Testing and Commissioning (T&C), Green Building, MEP designing etc.

· Assisting management on Commercial and Data Centre projects of Mumbai and Bangalore region, overviewing of existing operational support documents for proper coordination in the ongoing project works.

o Involved in Testing and Commissioning work activities for Morgan Stanley at RMZ Eco World, Bangalore, it includes Working daily with diverse and cross functional team to execute SAT, IST Activities for the project, communicating project commissioning progress updates to Project Management staff. Ensuring all the Site acceptance testing being done in timely manner to achieve the project milestones and targets.

· T&C activities at Amazon, Alibaba, Tencent at CTRLS Data centre Navi Mumbai

o Identifying problems and shortcomings with existing systems during Construction phase of an infrastructure.

o Coordinating and Monitoring Site Testing progress, recording all test results, witnessing final testing and acceptance of equipment and compilation of all documentation for inclusion in the site test dossier.

o Ensuring safe testing and commissioning to achieve the necessary performance as per project requirements.

Deputy Manager – Projects

ESSAR GROUP – THE MOBILE STORE LIMITED, Equinox Business Park, BKC, Kurla, Mumbai – 70.

12 Dec 2016 – 1 Jul 2017

Responsibilities

· Responsible for Retail Store Project and maintenance work for India – Western Region stores (81 stores).

· Managed all retail projects focusing on delivering projects on time within budget and scope.

· Maintained relationships and communication with all stakeholders and third-party vendors during Project Stages.

· Ensuring guidelines and practices for instore elements are taken cognizance of, post which execution of final designs along with BOQ’s was processed

· Provided risk management to minimize issues from start to end of projects, reviewed contract documents, oversaw bid process and awarded contracts, implemented schedules managed budget and Coordinated with Operations, Finance and SCM team in all phases of project.

· Making monthly provision and budgetary report for maintenance work at the regional stores.

Client: Zee Entertainment Enterprises Limited, Marathon Futurex, Lower Parel, Mumbai-13

Shift Engineer – Assets FM Local

CBRE South Asia Pvt. Ltd.

27 Oct 2015– 12 Dec 2016

Responsibilities

· Performs all assigned preventive and remedial maintenance work on building mechanical and/or electrical systems to assure critical power, cooling, heating, and humidification requirements are met with no adverse business impact

· Responsible for maintaining Assets falling under the premises, ensuring that administration requirements are met

· Records accurate operational supporting data within the daily log

· Direct and assist as necessary, vendors/contractors performing remedial repair activities.

· Prepares required documentation associated with preventative maintenance, equipment operation, Stock materials.

· Ensuring proper spare parts inventory, Purchasing of spares and consumables

· Responsible to handle the shifts independently on all Engineering related matters

· Develop strong working relationship with all staff, with all departments within the facility

· Ensure all Supervisors & technicians comply with all applicable standard policies and procedures

Client: Oberoi Realty, Oberoi Mall, Goregaon (E), Mumbai- 63

Jr Shift Engineer – Senior Executive

AFM Pvt. services LTD.

Location- 10 June 2014- 25 Oct 2015

Responsibilities

· Responsible for Operation & Maintenance of utility equipment’s like Chillers, Pumps, Compressors, DGs, Transformers, AHUs, Mechanical ventilation systems (FA’s and Exhaust System), Fire protection systems, water systems/pumps etc.

· Managing key maintenance activities, attending breakdowns and ensuring proper corrective and preventive actions are taken to avoid / reduce failure of machineries in future

· Ensuring energy conservation initiatives are followed, as per the mall standard

· Ensuring Adherence to Preventive maintenance activities

· Manage a team of technicians in a shift with respect to monitoring of operations, maintenance and repair works, maintenance of checklists, documents, records etc.

· To provide the infra support to the event organizers in the Mall’s premises.

Academic qualification

Qualification
Board/University
Institution
Year
Grade / Percentage
MTECH (PROJECT MANAGEMENT)
MUMBAI UNIVERSITY
Veermata Jijabai Technological Institute
2019
8.17
BE (ELECTRICAL)
MUMBAI UNVERSITY
Smt. Indira Gandhi College of Engineering
2014
66.66 %
HSC (XII)
CBSE
KV INS HAMLA
2010
83.8 %
SSC (X)
CBSE
KV INS HAMLA
2008
90.8 %
Additional activities and achievements

· Awarded Excellence award in 2021 by the CBRE Chairman.

· Completed Level 1 of Advanced Facilities Management Certification as per CBRE IFMA Learning Module.

· Learning critical management skills from Harvard Management Mentor & LinkedIn Learning.

· Avid Learner through online platform viz MOOC’s, Coursera, Edulix and LinkedIn Learning.

· Completed Internship in a startup as part of regular curriculum for MTech Course, was involved in Testing and commissioning of Data Center and Commercial office Projects at Navi Mumbai and Bangalore.

· Was associated with college’s event viz, IPM Day, TEDx VJTI team, in which had responsibility of curation head, marketing outreach for the event, sponsorship head and of an event handler/ planner.

· Attended Implant training at the Base Maintenance Department of Air India for 2 weeks in Mumbai

Personal Details

Date of Birth: 3rd July 1992

Nationality: Indian

Languages: English, Hindi, Marathi.

Hobbies: Travelling, listening to music, playing badminton, Sketching.

Written by kumarkanika17

2022-07-25

Kanika *****

Experience (11.5 years)

The Design Village Foundation
Human Resource Manager, June 2022 till date.

The Design Village has been conceived to provide an international, interdisciplinary, industry-centric platform for design. In order to enhance the design quotient of the country, TDV has global partners as institutes & centres which form a pool of faculty & students that work closely with industries & professionals. Within its umbrella of design, TDV houses different disciplines and related technology and management competencies, to come together to form a holistic eco-system of design thinking and solutions.

·         Responsible for renewing the all the existing policies of TDV.
·         Designed all the hiring procedures from the scratch.
·         Recruiting and retaining high quality people

· Conducting the induction programs of new joiners and continuously up skilling the employees through training initiatives.

· Head, execute and manage E2E HR operations in India & supervise operations.

· Facilitating talent mapping and talent pipeline
· Initiating performance-driven culture.

· Responsible for the implementation of the various stages of the performance cycle like goal-setting, KRAs, regular reviews, year-end appraisal, and increment decisions.

·         Planning the training and development programs for the employees.
·         Organizing team building activities on regular basis and further arranging the offsite trips for all the employees to enhance the feeling of belongingness and encouraging effective communication among employees.
·         Approving the leaves and regularizing the attendance on Keka software for all the employees and ensuring timely submission of the same to the accounts department for the preparation of salaries. (Leave & Payroll Management)
·         Developing and maintaining efficient and cost effective recruitment channels, resources and approaches to attract and recruit high quality candidates.
·         Collecting and analyzing hiring data for preparing regular reports for the management.
·         Counseling employees as and when required.
·         Contributing to the development of the Department’s KPI’s and ensuring proper cascade of the performance objectives within the Section and delivery of these objectives and promoting a performance driven culture
·         Preparation and allocation of budget for conducting all the HR activities throughout the year.
·         Addressing the queries and grievances of the employees.
·         Making arrangements for celebrating festivals, birthdays and farewell parties.
·         Assessing possible challenges and addressing them to enhance employee satisfaction. Developing and nurturing professional relationships with peers, colleagues, business and senior leaders and building effective employee engagement strategies.
·         Issuing authority for offer letters, appointment letters, relieving letters and honorarium letters
·         Supervising payroll, statutory, HR compliance and related functions.
·         Ensuring adherence to Manual of Office Procedures (MOP) and other HR driven policies and processes
·         Effective planning as per the manpower projection & budgets.
·         Acting as a point of contact for all people related aspects of employee life cycle management, for various levels & bands.
·         Presiding officer of the POSH committee.
Worldwide Student Connect Pvt. Ltd. (Formally, Indian company for LiuCheng International Group).
Human Resource and Recruitment Administrator, India and South Asia. 11/2021 to June 2022.

LCI (LiuCheng International Group Ltd) is a well-established leading global EdTech group, with its headquarters in Sydney, Australia. LCI is proud of their business growth and performance progress with new initiatives and innovations. LCI currently has 18 (DIRECTLY OWNED) offices throughout the world, including offices in Sydney Australia, London UK, Auckland NZ, Shanghai China, New Delhi India, Kathmandu Nepal, Malaysia and offices in other South Asian countries (Bangladesh, Pakistan, Sri Lanka, Bhutan and Maldives).

LCI has been working closely with more than 3,000 prestigious overseas educational institutions and now has 90% partnership coverage of the major global education institutions. Each year, LCI serves more than 50,000 students who are aiming to study abroad.

· Prepared the Travel and Business Entertainment Policy for India

· Prepared the employee welfare policy for the employees of India.

· Introduced the Medical policy for all the staff members of India.

· Developed the rewards and recognition policies to improve employee retention and to inculcate the feeling of belongingness among the employees.

· Primed the work from the home policy during COVID 19 situation.

· Formulated and implemented the attendance policy

· Set up the leave policy for the employees of India

· Ensure timely submission of attendance to the payroll company for disbursement of monthly salary.

· Preparation of budget and after approval from Australia office, submission of invoices of purchases.

· Preparation and updating of Asset list from time to time.

· Coordinating with all the Directors across India and South Asia for recruitments and policies.

· Regular meetings with the Deputy General Manager for discussing company procedures the working

· Completely responsible for hiring for various positions in India and South Asia.

· Onboarding and orientation of new joiners. This includes every step from proving them the login credentials for company email, helping them with companies’ software applications like Ding Talk, etc., and introducing them to the organization’s policies and rules and regulations.

· Address the queries and grievances of the employees.

· Preparing the recruitment plan and updating it from time to time.

· Arranging employee picnics and team-building activities.

· Looking for ways to proactively improve and enhance processes.

· Evaluating potential challenges and addressing them to enhance employee satisfaction. Developing and nurturing professional relationships with peers, colleagues, business and senior leaders and building effective employee engagement strategies.

· Handling IR issues and compliance etc.

· Managing the entire life cycle of employees

· Making arrangements for celebrating festivals and birthday parties.

· Aligning the business practice with people to drive effective performance. Identifying, analyzing, scaling, and implementing best practices that are beneficial for the organization

· Responding to HR queries in an accurate and timely manner.

· Prepared the HR documents such as employment offers, change of terms letters, and employee forms.

· Maintaining and coordinating HR induction and probation review processes.

· Conducting recruitment activities such as job postings, interview coordination and reference check.

· Coordinating, administering, and supporting support training and development activities.

· Developing an effective partnership with the managers, employees, directors and ensuring a positive work environment.

· Acting as office Admin person and managing the office supplies, infrastructure, coordinating with vendors, etc.

· Attending guests, arranging meetings, travel arrangements if any

· Managing bills and other paperwork.

Academic Coordinator – 10/2015 to 10/2021

Amity University, Noida, India

Human Resource / Administrative

· Ensure timely preparation and disbursement of monthly salary.

· Ensure timely preparation of employee timesheets, leave updating, attendance, and other documents required for payroll processing.

· Respond to payroll queries and concerns from employees.

· Ensure timely opening of salary accounts.

· Engagement survey to assess the level of satisfaction of the employees.

· Manpower planning as per company requirement.

· Ensure proper keeping of databank and shortlisted profiles for future recruitment.

· Employees Joining and Orientation Process.

· Issuing the Appointment Letter, Company Identity Card, and Access card.

· Coordinating with Administration Department for the seating arrangement.

· Coordinating with IT Department for the creation of company email IDs and logins for another system. Informing the new employee about the rules and regulations, company procedures, and policies.

· Creating and maintaining the personal files of all new employees.

· Ensure timely Conduction & Imparting Training and further ensuring Training Evaluation & Effectiveness.

· Ensure timely completion and compilation of performance appraisal.

· Preparation of HR Budget.

· Processing and executing all relieving formalities upon separation.

· Organizing relieving documentation and checking for dues, if any.

· Issuing of Experience Letter to the employee.

Academic/ Administrative

· Looking after the overall Academic/ Administrative Work.

· Handling all the examination-related work of more than 1000 students.

· Conducting the minor as well as major examinations.

· Preparation of minor examination date sheet

· Ordering the office stationary

· Preparation of budgets for the conduct of examination as well guest lectures.

· Coordinating with the Central Examination of Amity University for all the student queries and documents.

· Handling all the PhD-related work of around 75 Ph.D. scholars.

· Responsible for conducting the Departmental Research Committee.

· Meetings (DRCs), Scholar Review Committee Meetings (SRCs), Oral Defense Committee Meetings (ODCs).

· Updating online status and maintaining the educational records of all the students semester- wise.

· Registrations of new students and re-registrations of old students (every semester) of B.Sc., M.Sc., and Ph.D. Students.

· Issuing character certificates and recommendation letters to the students.

· Preparation of monitoring reports of our faculty members.

· Maintaining the conference, projects, and presentation records

· Responsible for maintaining the NAAC related records.

· Preparing the Outcome Assessment Plan and Implementation Report.

Office Coordinator – 01/2011 to 10/2015
M/s Bhumika Enterprises, distributor of Aircel Limited, Delhi, India

Human Resource / Administrative

· Conducting behavioral/preliminary interviews of candidates.

· Informing the new employee about the rules and regulations, company procedures, and policies.

· Creating and maintaining the personal files of all new employees.

· Ensure timely completion and compilation of performance appraisal.

· Preparation of Budget.

· Coordinating with more than a hundred dealers for business development and follow-up payments.

· Dealing with banks for transfer of funds to the company for restoration of coupons and credit balance and bank reconciliation.

· Preparation of all the records on daily basis and doing other miscellaneous.

· Work on the computer, allotted time to time.

Education
MBA in Human Resource Management from Amity University with a CGPA of 7.23

August 2015- November 2017

Bachelors of Engineering in Electrical & Electronics from Maharishi Dayanand University with 65%

August 2006- December 2010

Intermediate, J.L.D.A.V Public School, Delhi with 73% – 2004-2005

Written by ondikwalter

2022-07-22

Walter * *

Professionalism and career general manager and administrator in Property Management, Education and Teaching, Security Guard Operations, Renovations and Maintenance, Bookkeeping and Accounting.

Written by aviralgupta0095

2022-06-22

Aviral *****

AVIRAL GUPTA
I’m a graduate in the field of computer science engineering, I strive to associate myself with an organization where I can utilize my skills in the best possible manner, which further gives me an opportunity to grow in my career journey wherein I can also put my analytical and technical skills to contribute to the growth of the organization
CONTACT
Aviralgupta0095
@gmail.com
+91
98 111 72 878
72
C, Pocket F Gangotri
Enclave, Alaknanda, New
Delhi 110019
IT FORTE
PROFESSIONAL EXPERIENCE
•Microsoft Word, Excel, PowerPoint
• Internet Applications
• HTML, Java, C++
Big Data Analytics – Ongoing Certification Course with Nasscom
CERTIFICATIONS
• Maintain a healthy lifestyle through workouts
• Playing Sports like Badminton, cricket & Swimming
• Enjoy travelling & exploring new places
• Long Term Vision: With ability for projection, I can usually envision the path to get there.
• Solution focused: For me everything can be solved with a little creativity and lot of will power.
• Team Spirit: Thanks to a rich experience in PMG, I am used to collaborating with peers.
STRENGTH
SKILLS
• Leadership Skills
• Team Building
• Strong Communication
HOBBIES
https://www.linkedin.com/in/aviral-gupta-b06517190
PrisMagic Solutions Inc.
Associate Executive – International Recruitments, July 2021 – Present
Prismagic is a Staffing Solutions company, offering Human Resources Solutions across industries to its clients in US and India markets. With a Global Delivery Centre in India, we cater to clients across industries and our dedicated industry expert recruiting team can help focus on right people at right price and right place.
At PrisMagic I’m responsible and self-motivated staffing executive in recruiting, interviewing, hiring, and implementing innovative workforce solutions in the IT and other Industries.
o End to end recruitment: Sourcing, Staffing, scoping, and on boarding candidates. Screening: short listing candidates sourced through portals (Monster, Dice and LinkedIn) and validating them on their experience and interest in the role.
o Lateral Hiring: Identifying right candidates with required Skill set and experience and make sure that it should match with the requirement as per the job description, Short listing the profiles sourced and sending it to the respective hiring managers.
o In a very short span of time, I have maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates. Keen eye for spotting skilled and intelligent workers and interpreting resumes.
HP Studio (WW).
Consultant – Publishing Team, March 2022 – June 2022 A communication powerhouse built to assist worldwide product & marketing teams within HP.
At HP Studio I was responsible for publishing the assets on the Asset Hub an online platform to store and access the Assets worldwide.
Manual & Bulk Uploads of Assets
Replacements of Assets
Downloading the Assets
Metadata Creation
AREAS OF INTERESTS
• Big Data Analytics
• Artificial Intelligence
• Computer Networking
LANGUAGES
German – Basic Knowledge
English – Proficient
Hindi – Native
Worked on project execution, schedule management, and tracking o Serving as the communication medium between our team & customers, identifying possible flags or delay, and moderating all client meetings o Worked with technical and sales team for preparing proposals for customers o Worked under pressure and across time zones. Developing and delivering progress reports, proposals, and requirement related documentation and presentations. Handling clients and interacting with them through emails/calls
PMG Integrated Communications Pvt. Ltd.
Project Executive, November 2015-September 2017
PMG, headquarter based in Singapore offers a comprehensive suite of integrated marketing communications solutions to help clients operate dynamically and smartly across the Asia Pacific, With 18 offices across the region.
Managed Events and ensured the execution of services including but not limited to:
• Responsible for interacting with the clients and ensured timely follow-ups
• Client Servicing and Back-end Support. Analysed customer’s need and made arrangements adhering to company policies.
• Operations Handling and on Ground Executions. Liaised between customer support team and customers
• Managed delegate registration, queries and request in domestic and as well as in international events. Conducted out-bound calling to delegates.
• Collaborated with sales team to ensure that customer’s need and goals are met at each event
EDUCATION
B.Tech – Computer Science Engineering
Manav Rachna International Institute of Research & Studies 2020
Diploma – Computer Science Engineering
Birla Technical Training Institute, Pilani 2016
Sr. Secondary – Intermediate (12th)
National Institute of Open Schooling 2017
Secondary – Central Board of Secondary Education
Apeejay School, Saket 2011
PERSONAL TRAITS
• Possess effective Communication Skills and Excellent Interpersonal Skills
• Ability to deal with pressure.
• Good analytical and problem solving skills
Job assigned to me was managing/tracking the project-on-project management tools, Documenting, and finalizing the scope of work, including requirements & timelines by coordinating with technical team and customers
Bhilai Engineering Corporation Limited.
Intern, June 2019-August 2019
Accomplished 3 months summer internship with BEC, one of the largest manufacturing & project management company active in Rail Transportation, Mining, Steel & Defence Sector thru supplies of Technological Parts and approved supplier of Railway Rolling Stock for American Railways.
Had an opportunity to work under the guidance of a team during the internship at BEC for day-to-day responsibilities which include working on a web- based project management system named PM-Alliance. Whereas assisting the project manager in the planning and execution of projects according to strict deadlines and budget.

Job assigned to me was managing/tracking the project-on-project management tools, Documenting, and finalizing the scope of work, including requirements & timelines by coordinating with technical team and customers

Worked on project execution, schedule management, and tracking o Serving as the communication medium between our team & customers, identifying possible flags or delay, and moderating all client meetings o Worked with technical and sales team for preparing proposals for customers o Worked under pressure and across time zones. Developing and delivering progress reports, proposals, and requirement related documentation and presentations. Handling clients and interacting with them through emails/calls
PMG Integrated Communications Pvt. Ltd.
Project Executive, November 2015-September 2017
PMG, headquarter based in Singapore offers a comprehensive suite of integrated marketing communications solutions to help clients operate dynamically and smartly across the Asia Pacific, With 18 offices across the region.
Managed Events and ensured the execution of services including but not limited to:
• Responsible for interacting with the clients and ensured timely follow-ups
• Client Servicing and Back-end Support. Analyzed customer’s need and made arrangements adhering to company policies.
• Operations Handling and on Ground Executions. Liaised between customer support team and customers
• Managed delegate registration, queries and request in domestic and as well as in international events. Conducted out-bound calling to delegates.
• Collaborated with sales team to ensure that customer’s need and goals are met at each event
EDUCATION
B.Tech – Computer Science Engineering
Manav Rachna International Institute of Research & Studies 2020
Diploma – Computer Science Engineering
Birla Technical Training Institute, Pilani 2016
Sr. Secondary – Intermediate (12th)
National Institute of Open Schooling 2017
Secondary – Central Board of Secondary Education
Apeejay School, Saket 2011

Written by Vishaldubey198

2022-05-31

Vishal *****

Hardworking and driven sales management professionals equipped

to revitalize sales operations and align procedures to maximize

profits and client acquisition. Successful at improving sales

procedures tot streamline and strengthen process. Multifaceted

leader with analytical and diligent approach to building and leading

strong teams. Goal-oriented manager with distinguished experience

in construction industries and proven leadership abilities. Expert

in increasing productivity and customer satisfaction while driving

revenue and sales. Committed to streamlining procedures while

optimizing employee talent.

Written by arivoliabirami

2022-05-18

Abirami *********

ABIRAMI. S

Plot No. G-17 Anisha,

Stone Yard apartments

South Wing 1st Main

Shastri Nagar HAL Post

Bangalore Mb: 9886468627

Email ID: arivoliabirami@gmail.com

OBJECTIVE:

To secure a suitable position in an organization where proven skills and experience could be used productively, so as to enhance career development, professional growth and lead to mutual benefits for the organization and self.

ACADEMIC PROFILE

Studied at st. joseph’s evening college, Bangalore

Degree/ P.G
College/university
Year of passing
Marks
SSLC
Higher secondary education
2002
78%
PUC (com)
PU Board
2004
62%
B.COM
Bangalore University
2007
63%

ADDITIONAL QUALIFICATION:

· Basics in Computer (Knowledge of Ms office and Tally version 7.2)

Junior Typing in English

· Trained on Medical Transcription from Yogam BPO

STRENGTH

· Creative, self-Confident, hard working and Punctual

· Can work effectively and efficiently in team as well as individually to reach Company’s goal

· Eagerness to learn new things

Worked in Ocwen Financial Solutions PVT LTD from August 2015 – Oct 2016

Worked as Senior Analyst, Customer Operations Controls for 1.2 years

Worked in iGATE Global Solutions PVT LTD from March 2010 – Jan 2012

1 year 10 Months experience in Liquidation department.
Worked in Ocwen Financial Solutions PVT LTD from Oct 2007 – March 2010

15 Months experience in finance department as A/P accountant and Property Management Coordinator
12 Months experience in ARM (Adjustable Rate Mortgage) department
Areas of Expertise:

Escrow Team

· Perform quality assurance reviews for escrow payment charges and Escrow surplus checks

· Work with management and develop projects plans to address opportunities identified through process reviews.

· Liaise with internal department regarding loan with escalation and general issues and implementation of action plans

· Track Business Unit responses for all findings identified from process reviews

· Responsible to audit the work done by adjusters on daily basis

· Escalate unresolved issues to Senior Management and work with Management to resolve the issue

Liquidation department

· Preparing checklist for short sale and Deed in lieu loans

· Preparing weekly, monthly, and yearly dashboard reports

· Training the new joiners

· Attending client calls

· Qc’ing the loans which were worked.

Finance department

· Processing invoices by checking critical fields (invoice number, date and amount)

· Rejecting incorrect invoices based on set parameters

· Answering queries from customers on payment status and due, unpaid invoices

· Exception handling based on approvals received from appropriate authorizers

· Sending invoices for approval and making payments

· Viewing the house property issues and sending mails to asset manager for maintenance

ARM(Adjustable Rate Mortgage) department

· Checking the document and verifying the loan.

· Visiting various websites like wall street journal, Freddie Mac, Treasury bills and updating the index values in the system.

· Verify military orders and granting interest rate relief to the soldiers who are in active military duty.

· Performing Audit and correcting the loans.

· Sending letters to the borrowers intimating the change in interest rates and P&I.

Personal Profile

Name : Abirami. S

Husband Name : A. Arivoli

Marital status : Married

Date of Birth : 26th July 1986

Sex : Female

Nationality : Indian

Languages Known : Can Read, Write and Speak in English, Kannada, Hindi and Tamil

Passport No : G4175649

Hobbies : Playing chess, painting and sketching.

Declaration:

I hereby declare that the above Information given is true to the best of my knowledge.

Date: Abirami

Place: Bangalore

Written by diwakar.a.venkata

2022-01-18

Ajjarapu *******

Dear Sir / Madam,

As a competent, experienced and resourceful banking professional with more than 15 years of experience offering extensive expertise in setting up territory goals, short term and long term budgets and developing business plans for the achievement of the set goals and the overall objectives of the management. Having robust knowledge of AML Compliance, US Patriot Acts, KYC Guidelines, Risk & Compliance and regulatory issues. I adhere to the guidelines set by the regulatory authorities.

I am a Certified Six Sigma Green belt, Business Analyst and AML certified professional. Completed 5 projects for Process excellence.

I was associated with Akshita Lakshmi Technologies Pvt Ltd based at Hyderabad and designated as an Vice President during my last assignment handling entire Operations. Earlier I served as a Assistant Manager with Bank of America Continuum India Pvt Ltd where I used to take care of the entire trade QA. I have been awarded with the Bank of America Gold Award for 2 months for demonstrating exceptional performance, Gold award for the Mind the Gap program conducted by OPEX team and Silver Award for accomplishing tasks leading to AIAI closure. My responsibilities include setting up quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA’s and work processes.

Earlier I served ICICI Bank, based at Hyderabad being entrusted with the responsibilities of an Assistant Manager in Bank of America Continuum Solutions, Hyderabad as a Team Developer. I am hands on with the skills in Quality and Six Sigma and compliance with the legal protocols of the United States of America, inward and outward remittances with Foreign Exchange derivatives.

Please find my attached resume highlighting my career accomplishments and experience.

Written by diwakar.a.venkata

2022-01-18

Ajjarapu *******

Dear Sir / Madam,

I am a Certified Six Sigma Green belt, Business Analyst and AML certified professional. Completed 5 projects for Process excellence.

Please find my attached resume highlighting my career accomplishments and experience.

Written by ambarkumar93

2021-07-01

Ambar *****

Profile Summary
Prince2 Certified Project Manager offering a proven record of success leading all stages of multidisciplinary projects, expertise at Resource Planning, Project Estimation, Scheduling, Tracking and Implementation
Development professional with over 5 years of experience in the Non-Profit Sector; skilled in building a relationship with CSR sponsors and Government Development Departments for implementation of development projects
Innovative, goal-driven professional with deep involvement in matters related to liaising with government development institutions such as tribal development department, agriculture department, NABARD for implementation of development projects
Represented organizations to communicate with prominent CSR partners such as Hinduja Foundation, ASK Foundation, Tata Motors Ltd, Pfizer, Mahindra and Mahindra, BAJAJ, TCEL, TATA-AIG, and others
Skilled at promotion and nurturing of producer organizations which encompass business planning and management and market linkages
Professional experience in planning, monitoring, and implementation of development projects in the Marathwada region and tribal belts of Maharashtra
Comprehensive knowledge and understanding of the latest development, best practices, initiatives in CSR Education Soft Skills
2019: PG Diploma in Rural Management (PGDRM) from Institute of Rural Management Anand, Gujarat
2012: B.Tech. (Computer Science) from Uttar Pradesh Technical University Notable Accomplishments Career Timeline
AMBAR KUMAR
Project Manager
Experienced development professional and certified project manager with a demonstrated history of working in the non-profit sector. Skilled in Project Management, Corporate Social Responsibility, and donor nurturing, and servicing. Strong professional with a PGDRM focused in Rural Management from the Institute of Rural Management, Anand
ambarkumar93@gmail.com +91-9322985946/ 7718824732
https://www.linkedin.com/in/ambar-kumar-
Core Competencies
Corporate Social Responsibility
Rural development & Management
Community Building & Development
Project Planning & Management
Resource Mobilization
Proposal & Concept Note Development
Strategic Planning & Leadership
Supervising 20
different CSR &
Govt. projects
across Maharashtra
holding 5 to 6
members in each
team
Enhanced a CSR
project’s financial
performance from
50% to 80% within
two years in 2021
Established healthy
relations with
government
agencies &
enhanced the
business
performance &
sustained the
operations
Reliance Industries Ltd., Mumbai as IT-Executive
Smile Foundation, Mumbai as CFC-Executive
Jun’16-Apr’17
May’19-Present
BAIF Development Research Foundation, Nashik as Senior Programme Manager
Feb’13-May’15
Certifications 2021
Prince2 Foundation Certificate in Project Management
Certified Project Manager from Business Value Oriented Principles Ltd.
Certified Corporate Social Responsibility Professional-VSkills
2020
Nonprofit Essentials from nonprofitready.org
Project Management Certification from Udemy
Negotiation Team Player Analytical Interpersonal Communicator Planner
May’19-Present: BAIF Development Research Foundation, Nashik as Senior Programme Manager Jun’16-Apr’17: Smile Foundation, Mumbai as CFC-Executive Feb’13-May’15: Reliance Industries Ltd., Mumbai as IT-Executive Work Experience Key Result Areas:
Spearheading CSR and government-sponsored development projects in various thematic areas namely Livestock Development, Agriculture Development, Natural Resource Management, and Community Health
Steering the daily operations of different projects through assigned staff and by prioritizing and delegating responsibilities in ways consistent with the organization’s mission, vision, strategic goals, and performance targets
Liaising with CSR officials and government development departments to assure the overall direction & integrity of the project
Managing changes in the project scope, project schedule, and project costs using appropriate verification techniques; tracking project performance, specifically to analyze the successful completion of short and long-term goals
Ensuring overall management and submission of progress reports, quarterly progress reports, annual progress reports, and utilization certificates for different projects
Monitoring overall progress of the projects and driving for corrective, preventive actions for its smooth implementation
Preparing concept notes and proposals for new projects by routinely engaging with cross-functional teams and stakeholders
Nurturing and promotion of Dairy FPOs through the development of a robust business plan, operations management, and market linkage
Collaborating with Programme Operations, and Impact Teams to ensure quality implementation of programmes
Extending support and mentoring the team members in executing project tasks
Monitoring and assessing the training needs of the staff/associates and guiding accordingly to develop their capacity Key Achievements:
Improved the cumulative financial performance of development projects from 85% to 90% in 2020-21 Highlights
Established relationships with major potential donors/companies and developed various fundraising-programs
Conducted value education workshops in Schools for sensitizing school children through talk, events, workshops, and raised voluntary funds for less privileged children Highlights
Provided support to end users related to Hardware and Software, Computer Applications, and Network Issues
Planned and initiated successful migration of old operating systems to Windows 8 Operating Systems IT Skills
Microsoft Windows & Office
Internet Applications Personal Details Date of Birth: 17th March 1990 Languages Known: Hindi, English & Marathi Address: Flat no 204 Cherry Building Dream Citi, Samta Nagar Nashik -422006
85
85
90
90
80
80
85
85
90
90
95
95

Written by rekhakapoor71

2021-06-17

Rekha ******

Hi Team,

My name is Rekha Kapoor, I have done MBA and having 8+ years experience into Operations. Currently I am working with a security and facility management firm in Delhi as a Manager operations. Request please do let me know suitable position in the organisation in Lucknow.

In my current profile I am analyzing various reports, taking care vendor management- selection of vendor/negotiation/Agreement procedure/contract renewal,handling CRM, and KAM, handling/ taking care new deployment,designing transition plan, making presentations for new and existing client meetings, coordinating with the branches and deferent department for collection of data for smooth operations.

Regards,
Rekha Kapoor

Written by ruudvan11

2021-03-12

balaji ********

Cement plant Production Manager with 21 years of experience in modern dry process and vertical mills operations

Written by kapilkumarsingh

2020-11-23

Kapil * *

Kapil Kumar Singh
H.No: 453
: kapilkumarsingh@yahoo.com
Sector: 31
: +91-9852398342
Faridabad, (Haryana)
Pin: 121008
Objective: Seeking a responsible and challenging position with a turbulent and dynamic organization which offers opportunities for professional and personal development and where I can best utilize my knowledge and skills.
KEY SKILLS
 IT OPERATIONS MANAGEMENT
 IT SERVICE MANAGEMENT
 SERVICE DESK IMPLEMENTATION
 VENDOR MANAGEMENT
 TEAM HANDLING & LEADERSHIP
 VULNERABILITY REMADITION TOOLS: GFI LANUGUARD, SCCM, QUALYS ETC.
Professional Synopsis:
 An incisive professional with almost 15+ years of experience in various capacities of IT Service Management, SAP BASIS Support & leading multiple Global Service Desk Operations.
 ITIL – Foundation and ITIL Intermediate (Service Transition) Certified and proficient with ITIL processes and practices.
 Result driven, seasoned IT strategist with rich experience in steering the Operational functions, Service Delivery and Customer Satisfaction in challenging business environments.
 Extensively involved in Program Management, Key Accounts Management, IT Service Delivery, End to end Project Management, Contract Administration and Stakeholder Management.
 Actively involved in Multiple Service Desk projects implementation.
Experience:
Birlasoft (Formerly KPIT Technologies) 3rd Jan 2011 – Till date
Designation: Technology Lead
Role: Project Lead
Roles and Responsibilities
1. Leading a team of 10+ members of IT Service Operations as multi-disciplined department accountable for the 24/7 availability and functionality of the company’s
Kapil Kumar Singh
infrastructure and applications.
2. Supporting Shift Left strategy for service desk and increase in FCR
3. Monitor & Review the open backlog of tickets, SLA adherence and CSAT score and
feedback.
4. Using Excel Tool for Analysis on outages, recurring issues and improving the overall
Incident Management process using ITIL methodology.
5. Managing the continual service improvement process for defining and improving the
overall support for End users using some innovative methods in the organization.
6. Develop & implemented improvement programs based on results of Customer
Survey.
7. Assisting PM with maintaining the Key Performance Indicators by collating Ticket
data, SLA metrics and utilization of consultants on monthly basis.
8. Team Management: Managing daily operations of the team, attendance, allowance
and shift planning.
9. Represented Service Desk in daily, weekly and monthly tactical meetings as well as
created incident reports as determined by stakeholders.
10. Accountability for overall customer satisfaction and service delivery to contractual
SLAs and KPIs.
11. Implemented KPI based performance evaluation system Parameters implemented:
 Transactional Quality
 CSAT
 Process Knowledge
 Client Escalation
 Schedule adherence etc.
Other Roles held:
 Major Incident & Problem Manager, Transition Manager ServiceNow & OTRS
Administration, Managed SAP BASIS Support Project L1& L2, Global IT Service Desk
Operations
Key Achievements:
1. Introduced SAP BASIS Authorization Support from Service Desk level after doing
trend analysis from incident reports which improved FCR and CSAT.
2. Achieved 99.9% SLA Adherence for Service Desk.
3. FCR improved from 15% to 25%.
4. CSAT increased from 72% to 85%.
II. IYOGI Technical Services, Gurgaon
Technical Specialist (Level 2) Dell on Call – 9+ Months
Responsibilities
1. Providing voice-based support to Dell customers in United States regarding any
Kapil Kumar Singh
software issues on their computers.
2. Troubleshooting all kind of software related issues including Operating system
installation, internet troubleshooting, third party software and hardware installation
(including printers, scanners, All in ones etc.)
3. Motivating the customers to upgrade their subscriptions or subscribe their add-on
computers with us to boost the sales.
III. Pixert Systems, Faridabad
Senior Technical Support Executive 1 Year11 months
Responsibilities:
1. Providing technical support to the SOHO and corporate customers
2. Maintain the internal network of the company to ensure round the clock
connectivity to internet and intranet
3. Providing support to the users in the company in maintain and updating their
systems on a regular basis.
IV. JK Technosoft Pvt. Ltd. NOIDA, (U.P.)
Executive – Business Development (Corporate Training), 1 Year 2 months
Responsibilities:
1. Generating new client leads for the business development division (only
corporate)
2. Arranging meetings with the prospected clients, discussing and understanding the
training needs of the clients.
3. Maintaining official records for department like proposals, work orders and
invoices for the yearly audits being conducted.
V. Convergys India services, Gurgaon
Technical support officer, Duration: 1 year 2 months
Responsibilities:
1. Providing voice based technical support to the customers of the South Bell
Corporation internet services in the US.
2. Prompting user for further requirements to boost up sales and maintain sound
customer relationship
3. Maintaining call records on CRM application.
VI. Brahvam InfoTech, NOIDA (U.P.)
Sales Executive (Corporate Training), 1 Year 2 months
Responsibilities:
1. Coordinating with operations to design the appropriate training program for the
clients based on TNA (Training Need Analysis)
2. Maintaining official records for department like proposals, work orders and
invoices for the yearly audits being conducted.
Kapil Kumar Singh
3. Coordinating internet service availability with external service providers.
Formal Professional Qualification:
i) Bachelor of Engineering (Computer Science and Engineering) from CCS
University Meerut.
Basic Educational qualification:
1. AISSE(X) CBSE New Delhi, Year 1997
2. AISSCE (XII) (Mathematics, Physics and Chemistry) from CBSE New Delhi,
Year 1999.
Kapil Kumar Singh

Written by workrr

2020-09-21

Free Job Alert Oct 2020

workindia free job posting

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Written by vineshagrahari

2020-08-26

VINESH ********

Geologist & Liaisoning

VINESH AGRAHARI

RQP/DGMMP/76/2013

Email -: vineshagrahari@gmail.com,vineshgeo@gmail.com

Mobile- : 09826260752, 09337613238

16+yrs. Experience in Mining Geology field (Exploration) & Hydrological work with Liaison Work.

OBJECTIVE
To execute the project with time and cost saving methods that support objectives.

PROFILES

I am looking for an interactive environment where I can contribute proactively towards the growth of the organization with dedication and honesty using my skills and knowledge, leading to utmost personal satisfaction.

Total years of Experience – 16+ years

Current location – Katni (Madhya Pradesh)

Office – Corporate & Field

Location Preference –

SUMMARY OF SKILLS & EXPERIENCE –

Having 16+ yrs. of experience in the Mining and hydro sector with Liaisoning exposure in commercial segments at various levels Products /services in Mining Industry.& government authorities (IBM, DGM, DGMS, Mining Office, Forest & Environment Pollution Dept.) Now I am working as a AGM (Geology & Liaison) with MESCO STEEL LTD during the career, companies acknowledged my accountability for operations and profitability of projects.

PRESENTLY WORKING – 29 MARCH 2010 TO PRESENT
MESCO STEEL LTD. IS A COMPANY OF MISL GROUP -:

Now working as a AGM (Geology & Liaison) with MESCO STEEL LTD. From 29th March 2010 to till date. Geological Data Collection, Mapping, Core Drilling, Sampling, Sample Preparation, Quality Control, Mine Plan, Land Acquisition, & Liaisoning work with state government and EC department etc.

JOB PROFILE
My contributions to the company as a Sr. Manager (Geology & Liaison) after joining on 29th March 2010 are as under -:

ROIDA I IRON ORE MINES BARBIL ODISHA

1. Ensuring for reporting of PPC(Production Planning & Control) department

2. Quality Assurance.

3. Ensuring of Collection & processing of contractors Bills.

4. Reporting to Management PPC Report.

5. Exploration.

6. Reporting of Plant status.

7. Statuary Filling. (IBM.DGMS.STAR RATING SPCP. GROUND WATER)

8. Staking, Dispatch Planning & deal with Government officer.

LIMESTONE DOLOMITE DEPOSIT IN KATNI & REWA

1- Detailed Liaison work on local as well as DGM and Ministry level to file P.L. and M.L.

2- Exploration work Preparing sample & Geological Mapping.

3- Detailed Planning and execution of job related with Limestone, Dolomite prospecting in

Katni & Rewa filed M.L. application as Attorney Holder.

4- DGPS Survey work & fixing of Pillars etc.

5- Execution of Lease Dead registration, MPDA agreement, Stamp Duty Calculation etc.

BAUXITE DEPOSIT IN BALAGHAT & DINDORI

1-: Detailed Liaisoning work on local as well as DGM and Ministry level to file P.L.

2-: Detailed Liaisoning work such as N.O.C. from forest Dept.

3-: Feasibility study Of Balaghat & DINDORI (Bauxite Deposit)

4-: Preparation of Exploration Plan (and Geology) in Forest department and marked Bore

Hole location in Forest map Rules 1980.

MANGANESE & COAL DEPOSIT IN JABALPUR & CHHINDWARA

1-; Worked in Jabalpur & Chhindwara District for Manganese deposit.

2-: I had filed new PL. application of Manganese Deposit for our company MESCO OMC Mining Corporation Ltd. in Jabalpur and Chhindwara district.

3-: Worked in chhindwara district of our company Coal project.

OVERSEAS PROJECT OF MESCO GOLD IN CAMBODIA

1-: Two months in Cambodia Geological Mapping, Sampling, Sample Preparation and various data collection was carried out of Mesco Gold project.

Previous Organization-

Previously worked in DSP FINPRINT is a sister concern of Sandhya Prakash Ltd. Bhopal as a Geologist (Manager) from Oct. 2009 to March 2010.

ORGANIZATION PROFILE:

Sandhya Prakash Group” is a popular, conglomerate of companies based at Bhopal since 1971, having diversified interest in the field of Printing, Publishing, Packaging, Real Estate, Brand Management & Advertising, and Print Production of prestigious publications Mining cement plant & logistic hub is new projects.

JOB PROFILE

1- To execute limestone prospecting in government grant PL area in satna distt.

2- Liaisoning work of our mining concern.

3- Attended hearing in ministry of mines.

4- Preparation of RP/PL/ML application of various prospects.

5- Attended Pollution department for ENVIRONMENT CLEARENCE.

WORK EXPOSURE

1- Sept. 2004 to Oct.2009 worked as a Geologist and mine coordinator Iron Ore, Laterite, Clay, Quartz, and manganese Ore Mines at Kodamukur Distt. Jabalpur owned by M/s Vinod Jain

2- Six year in the field of Hydrological Survey. with V.K. Shrivastava (Hydrologist Consultant).

3- Geophysical prospecting of mineral deposit using electrical method for India Cement, Satna cement.

4- Iron ore prospecting and reserve calculation for number of groups including M/S Euro Bond Industries Pvt. Ltd.

5- Liaisoning work of Sales and Marketing for mining concerns.

6- Searching and Acquiring The Land best location for Plant.

7- Coordinates with Legal Consultant/Legal Department to sort out legal issues related to the sites.

* MEMBER

Indian Geotechnical society

* PARTICIPATION

Participated as NODEL OFFICER in inspection team.

Participated in mines safety week organized by D.G.M.S Jabalpur for all mines in Jabalpur region

Participated in Environment Conservation week organized by INDIAN BUREAU OF MINES Jabalpur.

EDUCATIONAL RECORD
q M.Sc. (Geology) from Govt. Autonomous Science College Jabalpur M.P with 63%

q B. Sc. (Geology, Chemistry, Physics ) from Govt. Autonomous Science College Jabalpur M.P with 55%

q Higher Secondary (12th) from M.P. Board Bhopal with 60 %

PERSONAL DETAILS
Father Name
Shri Laxman Prasad Agrahari
Marital Status
Married
Date of Birth
25th June, 1971.
Languages Known
Hindi and English
Passport No
K5919911
Permanent Address
386 South Milonigunj Near Sari Market Jabalpur
Present Address (Katni)
Shubh Height 207 Brindawan Coloney Katni
Ref – 1- Ajay Kumar Jain DGM (Mineral Resources) AMBUJA CEMENTS LIMITED

2 Indraneel Dawande (RQP) Engeotech Consultant jabalpur

Place – Katni

Date 26 -08-2020 VINESH AGRAHARI

(09826260752, 09337613238)

Written by workrr

2020-07-29

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2020-07-16

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Written by ravi.sapkal17

2020-07-01

Ravi ******

Ravi Sapkal

Looking for long term association with logistics department.
Having 4 Year & 3 months experience in inbound and outbound logistics operations.

Career Objective

My career objective is to acquire a successful career in supply chain management through challenging job profile and continuous knowledge development.

Personal Skills

Sustaining to work pressure and quick learning.
Willing to take challenging tasks.
Highly responsible, punctual and honest.
Work well under tight deadlines
Good presentation, writing and editing skills

Study
Years
Institute
Ssc
2004-2005
Gujarat secondary education

board
Diploma in

Computer software Engineering
July 2007 – July 2009
National polytechnic,Karmathvidhyapith

Baroda
NCESE

Computer hardware-networking

(Microsoft Certified course)
September 2010- January 2012
N-Power, Aptech

Vadodara
Educational Qualification

Computer Knowledge

Software course (Computer Fundamentals, ms office 2007, Internet, from national polytechnic Vadodara ( karmathvidhyapith ) in a year of 2007 to 2009
Knowledge and Experience of Software’s like Windows 98, 2000, XP,
Windows vista, Windows 7, Apple Mac OS and Antivirus Software’s, etc.Computer Assembling, Installing Scanners, and printers etc. Network Cabling, Hardware Repairing & other Software’s Installation etc.

Work Experience

Zomato Media Pvt Ltd.

Location: Vadodara, Gujarat

From: December -2018 to still working here

Designation: Senior Executive (TL – Logistics Operation)

Responsibilities:

Driver On boarding,
Giving Training To Delivery Partners which is require
Solved Payout issues of Delivery partners
Managing Team by Daily Visit of Field and resolved escalations
Daily basis Audit of Delivery partners
Shipments Tacking
Handling operations

Shadowfax Technologies Pvt Ltd.

Location: Vadodara, Gujarat

From: June-2017 to December -2018

Designation: Hub Incharge (Branch Manager)

Responsibilities:

Reverse and forward logistics, deliver shipments to customer and pickup defective goods & delivery to the seller.
Daily allocation of Pickup & Delivery in different routing.
Managing Team
Cross checking the product with invoice and ensure both are matching.
Preparation of out bound manifest.
Creating Daily basis DRS, RTO, RTS, manifest & TB.
Plan for effective utilization of vehicles.(Target : more productivity in least kilometre)
Update fuel sheet on regular basis.
Update costing sheet on regular basis and to upload all the bills on Google Drive.
Handling Overall operations of vadodara.
I work for achieve best performance & productivity at end of the day

Connect India E-commerce Services Private Limited

Location: Vadodara, Gujarat

From: March-2016 to June-2017

Designation: Operation Executive

Responsibilities:

Daily allocation of Pickup& Delivery in different routing.
Managing Team
Cross checking the product with invoice and ensure both are matching.
Creating Daily basis BTS.
Update fuel sheet on regular basis.
Update costing sheet on regular basis.
Handling Overall operations.

Nuvo Logistics Private Limited

Location: Vadodara, Gujarat

From: Feb-2015 to Feb-2016

Designation: Field Executive

Responsibilities:

Pickup product from the customer
Daily allocation of Pickup in different routing.
Handling operations.
Preparation of out bound manifest.
Creating Daily basis DRS, TB & MTS. . . .

Mphasis an hp company (Air-Tel Customer Service)

Location: Vadodara, Gujarat

From: April-2014to: jan-2015

Designation: Customer Support Officer.

Responsibilities:

Registration of customer complaints.
Ensure closure of complaints through close follow up with engineers.
Ensure 100% customer satisfaction.
Query Resolution Centre (QRC)

Microhard computers

Location: Vadodara, Gujarat

From: Jan-2011To: March-2014

Designation: hardware engineer

Responsibilities:

Computer Assembling
Installing Scanners, and printers
Network Cabling
Hardware Repairing & other Software’s Installation

Personnel Information:

Father’s name : Sunil S Sapkal.

Date of birth : 17th Jan 1990

Marital status : Single

Nationality : Indian

Languages known : English, Hindi, Marathi &Gujarati.

Interests : Cricket, Music & Reading Books.

Expected Salary:

Negotiable as per the organization policy.

Declaration:

I declare that the information furnished above is true to the best of my knowledge and belief.

[Ravi S Sapkal.]

Written by rajivkapoor1960

2020-06-28

RAJIV ******

RAJIV KAPOOR,B.E (Chemical)1982,IIT(R)-TechnoCommercial And experienced Professional from Cement &other sectors

Results driven management executive with multifaceted experience of nearly more than 35 Yrs overall(25yrs. In Cement Industry). Delivered dramatic breakthrough improvements towards operational excellence by leading organizations to adopt business processes improvement techniques. Adept at conceptualizing profitable projects and managing very large operations encompass.

A challenging position in Process & Plant Operation and General Management. Excellence by means of continuous up gradation and using professional experience of Process & Plant Operation & Production & QC in cement Industry, Plant commissioning, stabilization & optimization, Project conception, technology finalization, project technical coordination & implementation, Energy savings, MIS reporting, etc. Well versed with working & maintaining all the norms of ISO 14001 & OHSAS 18001.

Sharp & Analytical Ability, Comprehensive technical work knowledge of working of latest & modern cement plants, excellent communication and interpersonal skill, excellent negotiation skills, good leadership quality, team spirit and decision making capability. Confidence in excellence through Collective achievement, Excellent General Management, work planning & execution. And negotiation skills
CORE COMPETENCIES
Project Management

Ø Conceptualizing and screening new projects and conducting feasibility studies to determine the viability based on technical, financial & economic parameters.

Ø Preparing detailed engineering, procurement/contracting and construction management plans.

Ø Monitoring Cost & Time over-runs to ensure timely execution of projects within budget.

Operations & Production Management

Ø Heading production operations with a view to ensure timely accomplishment of production targets within the time and cost parameters.

Ø Reduction of power & fuel consumption, enhancement of productivity, cost reduction.

Ø Determining the future needs and production capacity for producing required quantities of items on pre-defined standards and within financial costs.

Ø Achieving good/required PRI, NAV & OEE

Ø Planning & implementing the preventive & predictive maintenance schedules for improving the overall reliability and safety of plant equipments in power intensive business operations.

Process Engineering & Improvement

Ø Designing and implementing systems, processes and procedures to facilitate smooth functioning of overall production operations and enhance operational efficiency.

Ø Analyzing various processes / applications and recommending process modifications and equipment calibrations to enhance operational efficiency.

Ø Spearheading VA/VE & other continuous improvement initiatives across various processes.

Quality System Implementation / Quality Assurance

Ø Establishing Quality Management Systems across various processes to reduce rejection levels and ensure high quality standards at all the stages of production.

Ø Taking adequate measures like conducting assessments, audits and maintaining necessary records to ensure compliance with quality standards.

People Management

Ø Setting direction, energizing, mentoring, coaching, motivating, guiding and supporting teams.

Ø Developing, managing and monitoring the performance of multi-skilled large work force and conceptualizing need-based training programs for performing maintenance operations.

Strategy with respect technology and costing :

Strategic Thinking: Formulating & implementing effective strategies to achieve business objectives and ensure top line profitability.

Developing business policies & executing effective plans to assure achievement of agreed volume & profit objectives.

Preparing production budgets including overhead budget, maintenance budget and capital budget to enhance operations in coordination with the macro plans of organization.

CAREER RECITAL
Presently Working as Sr, consultant as Enegy Auditor for BEE for cement Industry………………………

……………………………………………………………………………………………………………………………………….From Jan’19 to till date—Vice President – Sales, Business Units-Industry & Utilities in Enocean Intellectual Solutions Pvt. Ltd. Gurugram,”AERATE”

———————————————————————————————————————From March 2017… to Dec. 2018, Worked with “Techrevo Engineers” an EPC Company dealing in ( Sugar, Pulp & paper, distilleries, glass, power, steel and cement ) as GM- Technical Cum Business Development and Heading AIR POLLUTION CONTROL DIVISION

……………………………………………………………………………………………………..

From 11.07.2016 to Jan 1st 2017 with Plant-Supervision, Denmark in Indian Office at Bangalore as Consultant and have been to Vietnam Cong Thang Cement Company for commissioning & Operations for 3 months.

…………………………………………………………………………………………………….

Worked as logistic Head in SKP Group for Binani group at Neem kaa Thanaa, Rajasthan

……………………………………………………………………………………………………..

Working From Feb 2015 to 10.07.2016: Working as Sr. Consultant

In process engineering, operation & process Improvements , projects, production, Productivity enhancement, cost reduction, savings, Improvements in manufacturing by six sigma …………………………………………………………………………………………………….Worked/Associated with Khaitan Beverages Pvt. Ltd as Head/Ceo from June 2012 to Feb 2015

………………………………………………………………………………………………………………..

Worked with Heaidelberge at Damoh as commissioning Associate for short period April 2012 to June 2012

As AVP ( Process Engineering. & Technical Services) In AMCL, NAGPUR from Dec 2011 to April 2012

……………………………………………………………………………………………………………….

From Nov. 2010 to Nov.2011 In Pawan Cement , Near Mount Rd. in Gujrat as GM (Operation, Production & works )

………………………………………………………………………………………………………………………………

Since Jul’09 with Calcom Cements, Lanka, Assam as GM – Works / Head-Plant / Projects till Nov.2010

——————————————————————————————————-

Jul’08-Jul’09 with ACC Ltd. (Holcim) Wadi, Karnataka as Head- Production & QC/Operation and worked successfully for achieving production targets, smooth operation, saving power and fuel, installing and commissioning AFR as secondary firing to reduce primary firing , cost reduction, maintain quality and overall productivity.

…………………………………………………………………………………………………………………

Mar’07-Jun’08 with JSW Cement, Tornagallu, Distt.-Bellary as General Manager – Cement Projects

Mar’06-Feb.’07 with JP Associate in their Himachal Projects as Project Manager

………………………………………………………………………………………………………………..

Dec 2002 to March 2006 with Technical Institute in Training & Placement as Head and academics as Associate Professor

Dec’00-Nov’02 with Ranbaxy Laboratories Ltd., R&D, Gurgaon as Sr. Research Scientist

————————————————————————————————-

Oct’82-Dec’00 with Cement Corporation of India Ltd. (CCI), mainly at Nemuch & Delhi Cement Grinding Unit, as Head/Manager-Production (last designation)

Commissioned CCI Nayagaon( Neemuch plant of 3,000 TPD IN 1987)

TRAININGS
A.Workshop on PQM conducted by ACC Holcim SWITZARLAND

B. 8 weeks’ training programme organized by Fuller International (USA) in 1987 on process and plant operation, process stabilization and maintenance technology

3.Talent Development Programme on Large Precalciner Kilns (Simulator based) conducted by NCBM

4.One year in CCI as Executive Trainee

——————————————————————————————————-

QUALIFICATION : B.E (Chemical)1982,UOR/Now IIT(R)

PERSONAL DOSIER
Date of Birth : 8th July 1960

Marital Status : Married on26th Jan 1985

Children : Two Daughters, one married & worked with M/s Infosys at Pune

And now in US AND Second one completed M.Sc. (Food & Nutrition)

From DU & topped And working as Nutritionist

Address : C-1402, JM Orchid, Sector-76,

Noida-201301(U.P) INDIA

Contact No : +91-84475275157, +91-120-4973898(Fixed land line),

Email Id : rajivkapoor1960@gmail.com,

Skyp Id : rajivkapoor1960

Passport Status : Valid Passport no. J4082539 till Oct 2020

Passion & Hobbies : SINGING, Played Cricket for UOR, Chess, Watching News

Written by akasharora3010

2020-06-22

Akash *****

Akash Arora PPC expert / Google Ads Certiﬁed
akasharora3010@gmail.com
+91-9340277273
Gurgaon, India
linkedin.com/in/akasharora123
live:akasharora3010
A hard-working and highly motivated commerce graduate looking for a new job as a PPC Executive. In-depth knowledge of Google Ads and Facebook ads gained from working at ‘Adzentrix Institute of Digital Marketing’ where I generated leads for multiple clients while managing budgets over 12 lakh INR. WORK EXPERIENCE
06/2019 – 06/2020
PPC Executive Adzentrix Institute of Digital Marketing
New Delhi
Planned, implemented, optimized and managed paid campaigns on Google Ads and Facebook Ads of budget over 12 lakhs INR. Generated high quality leads for clients on Facebook and Google. Researched relevant keywords, and managed bids for better performance of campaigns. Analyzed trends and made data-driven decisions. Created reports of campaigns and produced detailed analysis.
01/2019 – 04/2019
Operations Executive Gamingmonk Entertainment Pvt. Ltd
New Delhi GamingMonk is one of the leading gaming companies in India which organizes esports tournaments for the gamers.
Managed, organised and monitored around 300 tournaments/events across India. Co-mentored a team of 3 new employees with their roles and responsibilities. Operated the backend of the oﬃcial Gamingmonk website to work with sensitive information. Compiled, sorted and veriﬁed the accuracy of data before it is entered using Microsoft Excel. Created, maintained, and entered tournament data using Microsoft Excel. Communicated with customers and helped with their queries through Discord and Zendesk.
07/2017 – 06/2018
Event Head Carpe Diem
New Delhi
The English and Literary society of Shaheed Bhagat Singh (E) College.
Organised and managed an English event ‘Thesaurus’ with over 60+ students. Anchored in the ‘Slogan writing’ event. Acted in an English Drama as the main antagonist. Content writing for the coming guests lecturer.
EDUCATION – Delhi University, New Delhi
SKILLS
Google Ads Facebook Ads
Keyword Research
Google Tag Manager
Google Analytics Technical SEO
On page SEO Oﬀ page SEO
Wordpress Microsoft Excel
Microsoft Powerpoint
Microsoft word Canva
CERTIFICATES
Google Search Ads. Google Display Ads. Google Shopping Ads. Google Analytics for beginners. Google Fundamentals of Digital Marketing. Google Analytics Advanced.
LANGUAGES
English Native or Bilingual Proﬁciency, Hindi Native or Bilingual Proﬁciency
INTERESTS
Photography
Watching TV series and movies
Reading Novels Playing Football
Playing Video Games

Written by patilnidhi1

2020-06-21

Nidhi *****

NIDHI PATIL

Mobile: +919930051158 E-Mail: patilnidhi1@gmail.com

~ Digital Marketing & Content Writing Professional with strong Business Development focus ~

15 years’ of qualitative experience in Sales & Business Development primarily in Health & wellness and Telecom Industry. Handled Digital Marketing Initiatives at Regional Level.

______________________________________An Overview_______________________________________

Ä Planning Monthly event calendar for Inhouse and Outhouse activities to promote the Brand.

Ä Planning & Implementing Digital Marketing initiatives.

Ä Excellence in diverse verticals of Customer Relationship Management and Marketing such as customer experience/value management, loyalty programs, brand management, direct marketing, visual merchandising, corporate communication and events & promotions.

_____________________________________Business Skills_________________________________________

¨ Creating content for promotion on local Insta and FaceBook Pages. Driving NPS, Customer Testimonials at Store level. Tying up with Local Influencers to experience services and write reviews.

¨ Writing content for SEO & SMM.

¨ Mapping client’s requirements & providing best products to suit their requirements backed up by prompt after sales service; generating business from existing accounts and achieving profitability & sales growth.

¨ Ensuring successful accomplishment of set business targets in the face of growing competition; bringing out USPs of all products and services to achieve higher sales realization value.

_____________________________________Career Record_________________________________________

September’19 Worked as Business Development Manager at Lavna Lifestyle Solutions

Lavna Lifestyle is Franchise partner to Rich Feel Hair Care & Dr. Jamuna Pai’s Skin Lab

Significant Contributions

¨ Handling strategic tie ups with Clubs, Salons, Hotels, etc. for cross branding and promotions.

¨ Handling Online PR Initiatives.

¨ Handling Influencer Marketing

¨ Tying up with Influencers for writing experience based reviews of our services.

¨ Running online campaigns on Facebook to generate leads & drive foot falls.

October’18 Worked as Sales Head at VLCC Healthcare Ltd.

Significant Contributions

¨ Handling strategic tie ups with Clubs, Salons, Hotels, etc. for cross branding and promotions.

¨ Handling Online PR Initiatives.

¨ Tying up with Influencers for writing experience based reviews of our services.

¨ Running online campaigns on Facebook to generate leads & drive foot falls.

¨ Creating video content for Insta and FaceBook Pages.

August’13 till September’18 worked with ETL Learning as an Educational Consultant

Significant Contributions

¨ Tying up with Pre-Schools and Schools for lead generation. Worked with pre schools like Podar International, Kidzee, Bal Vatika, Serra International etc

¨ Doing workshops for parents focusing on importance of early childhood learning. Did workshops in corporate like Vodafone – Mumbai and Poone.

¨ Participated in Exhibitions and road shows in Mumbai.

¨ Making Presentation to Interested parents and closing sales.

¨ After sales service given to parents on How to use the product, doing Kids camp for kids to demonstrate to parents how they could make the most of the product.

Jul’11 –Jun’13 working with Aircel Limited, Mumbai as Asst. Manager

Significant Contributions

¨ Headed alternate channel for Aircel.

¨ Explored various opportunities for business generation through stretigic alliances with Malls, Colleges, Hospitals, Corporates etc

¨ Established strategic alliance with diverse verticals like colleges, hospitals, corporate to organise road shows to show case and promote business.

¨ Tied up with Nair Hospital, Poddar college, Thakur college, National college, Chetna college etc.

Aug’08 – May’09 worked with Reliance Communications Ltd., Hyderabad as Area Sales Manager – Enterprise Broad Band Sales SME Business – AP Circle

Significant Contributions

¨ Steered complete sales of Enterprise Broadband, MPLS, VPN, PRI Connections and Audio & Video Conferencing,

¨ Increased the RCom share of wallet by analysing the communication infrastructure of the organisation.

¨ Successfully attained sales targets through market penetration and acquisition of new accounts.

¨ Ensured prompt delivery of services to the customers; explored opportunities for optimisation of revenue in the existing accounts.

Nov’04 – May’07 worked with Hutchison Essar (Now Vodafone Essar), Jaipur as Executive – Rajasthan Circle

Significant Contributions across Assignments

May’05 – May’07 Hutch Shop Operations

¨ Demonstrated excellence in managing the entire gamut of Store Operations, for entire Rajasthan, right from launch of store to managing deliveries, including inauguration and creating awareness in the local market.

¨ Devised & implemented plans to increase foot falls in the shop.

¨ Promoted sales through various strategic measures such as:

· Designing and implementing Rewards & Recognition for Shops.

· Holding one to one interaction with the Shop Supervisors and pushing them to achieve their targets.

· Designing & implementing customer friendly processes; ensuring implementation of standard processes across all shops.

¨ Instrumental in recruiting and training Shop Executives & Shop Supervisors.

¨ Successfully maintained inventory of all items (uniform, handsets, promotional gift items, fliers, etc.) at Hutch Shops; prepared & maintained Shop MIS.

Nov’04 – Apr’05 Hutch Shop Supervisor

¨ Successfully enhanced business by driving Shop Retail Sales.

¨ Played a key role in briefing and debriefing Shop Executives; motivated them to meet customer service standards.

¨ Prepared and maintained Shop MIS.

¨ Handled complete maintenance of Shop Inventory of Handsets, POS and Fliers.

Aug’99 – Oct’04 worked with Pagepoint Services India Ltd., Mumbai

Team Leader July’01 – Oct’04

¨ Successfully handled a team of 5 Key account Executives.

¨ Training, motivating, and driving the team to optimize their accounts and generate revenues.

¨ Handling customer related concerns.

¨ Coordinating with various departments to resolve customer queries.

Key Account Executive Aug’99-June 01

Significant Contributions

¨ Successfully identified large corporate, using competition Paging Services, and generated sales from them by providing them with competitive offers to swap and bringing them into the company’s system.

¨ Steered the sales of Telemarketing Services to leading Corporate such as Allied Digital, Berger Paints, HDFC and Avery India Limited.

¨ Developed strong relationships with key accounts, addressed their concerns and informed them about new products & schemes.

_________________________________________Scholastics_________________________________________

¨ PG Certification in Digital Marketing & Communicaions MICA – Pursuing

¨ MBA (Marketing) from Bhavnagar University in 1999 with 60%

¨ B.Sc. (Home Science) from MS University in 1996, Grade B

_____________________________________Personal Dossier_________________________________________

Date of Birth : 24th May 1976

Current Address: A- 504 Bhadralok Towers, Near Tube Company, OP Road, Vadodara – 390015

Written by aparnaa.panch

2020-06-10

Aparnasri *************

Aparnasri Panchapakesan
Undergraduate in B.com from Stella Maris College and ACCA
affiliate. 16 months work experience in the hedge fund industry, reconciliation, process efficiency, entity reporting and accounting. 4
month intern experience in data modelling, compiling and
processing of data.
aparnaa.panch@gmail.com
9498089566
Chennai, India
linkedin.com/in/aparnasripanchapakesan
WORK EXPERIENCE
07/2018 – 10/2019
Trade accounting associate – Swaps
Management
Arcesium
Hyderabad,India Post trade solutions
Post trade accounting, Entity book closing for a 50 billion
hedge fund, Loan Spread Check, Swap reset. . Explaining
and reporting PnL movements to investment managers. Variance analysis and reporting within SLAs
Reconciliation, trade settlements, corporate action, FX
operations. Recording and capturing of month end accounting
entries for trial balance preparation under US GAAP.
Implemented automation changes to improve efficiency
through nominalization and liaison with external parties
to reduce reconciliation time by 30 min per business day.
01/2020 – Present
Data research analyst
Vel.ai
Chennai,India New York University based Data Consultancy Start-up
Web scrapping using Python BeautifulSoup, data
cleaning and presentation (Pandas and NumPy), visualisation (matplotlib), data manipulation. Predictive models for commodity prices using ARIMA, Epidemiological models, multi-variable models,finding
correlation between variables and various statistical
concepts. Preparing pitch-decks, research analysis reports, turn
data into information and provide solutions to business
through data.
EDUCATION
06/2015 – 05/2018
Bachelor of Commerce
Stella Maris College
Chennai,India
03/2016 – 04/2019
Association of Chartered Certified
Accountants
ACCA
Chartered Financial Analyst – L1
CFA
SKILLS
Financial analysis Risk management Data analysis
Python Accounting Communication Multi-task
Adv MS Excel MS Powerpoint/ office
Problem solving Team player Financial markets
Research IFRS Data modeling
Financial ratio analysis
ACHIEVEMENTS
Awarded proficiency for academic excellence
(06/2015 – 06/2016)
PERSONAL PROJECTS
Mock investing and financial planning for Individuals
Open source e-commerce website creation using
Drupal, Data Analytics for Finance.
CERTIFICATES
Modelling risk and realities (University of Pennsylvania)
INTERESTS
Singing Surfing Guitar Ballet

Written by asmitakadam1984

2020-06-09

asmita *****

Good day Sir/Ma’am ,

I am Asmita Kadam , presently working with SOTC as Deputy Manager in Operations .

The Steeping stone for me to enter in operations has been IATA foundation course.

The operations has upgraded my soft skills by giving me an exposure in customer/supplier’s interaction platform.

I have built on my negotiation skills under the umbrella of SOTC , adhering to being brand conscious .

The tourism operations I have been handling for more than 15 years and I would be glad to be part of your esteemed organisation .

My curiosity to learn things , taking initiative in projects and contributing dedicatedly makes me a unique personality to be an asset to an organisation.

Awaiting to hear from you .

Thanks and Regards

Asmita Kadam

+91 9819126557

Written by sahilmjohn.asm

2020-06-03

Sahil * ****

Summary
I can be best described as perseverant, action oriented and extremely hard-working with a flair for leadership. I am experienced in organizing marketing campaigns, handling brand promotional activities and event management. With an unwavering attitude to learn, I am eagerly seeking an environment where my knowledge and experience can be shared and enriched and I can prove myself as an asset to the organization.

Experience
Sales Operation Intern in ITC April 13th – June 23rd (2019)
· Handled the Sales & Operations of B-Natural Juices of ITC in Big Bazar stores of Rohini and Inderlok,

· Improved the saliency of B-Natural Juices in the current market scenario.

· Boosted the sales volume of B-Natural Juices by 87.5% with the help of innovative store activity and extra visibility in the allotted stores.

· Understood the operations related to the procurement of the product from the distributor.

· Improved relations with the Store Manager and Floor Manager to help the company generate Manual Purchase Orders.

Operations Intern in Schneider Electric June 1st – June 13th (2015)
· Worked as a Warehouse Operations and Floor Operations Intern.

· Functional understanding of warehousing and inventory management.

· Gained insight on the processes involved in the production of various products like Miniature Circuit Breaker (MCB), Switch Boards etc.

In-Plant Trainee in Bharat Electronics June 2nd – June 28th (2014)
· Went through an “In-Plant Training” in the departments of Inspection & Training, Quality Management & Assurance and R&D Department of the organization.

Skills and Competencies
· Proficient in Microsoft Excel, PowerPoint & Word.

· High technical knowledge of tuning complicated SQL queries.

· Thorough in database administration PostgreSQL.

· Good Communication skills and public speaking.

Certifications
· Lean Six Sigma Green Belt by KPMG

· The Complete SQL Boot camp 2020 (PostgreSQL)

Education
PGDM from Apeejay School of Management, New Delhi 2020
· Major: Marketing & Operations

· Volunteering: Synergy Cultural Fest (Core Member)

o Coordinated and organized the cultural fest “Synergy” of Apeejay School of Management.

o Managed various fields of work such as Public Relations (PR), Sponsorship and Out-Reach.

o Organized Apeejay School of Management’s first ever Pro-Show by calling in “Coke-Studio”.

Bachelor of Technology from Manipal Institute of Technology, Manipal 2016
· Major: Instrumentation & Control Engineering.

· Volunteering: Blitzkrieg Dance Crew MIT, Manipal.

o Worked as a President from EY 2013-2016.

o Managed a crew of 50 members and Won various Regional, National and International dance competitions.

o Represented India in Hip-Hop International in Las Vegas.

· Volunteering: REVELS Cultural Fest MIT, Manipal (Core Member)

o Coordinated and organized the 4-day cultural fest “Revels” of Manipal Institurte of Technology, Manipal.

o Managed safety and security during Revels and escorted various Pro-Show artists, like Farhan Akhtar, Nucleya, Papon, The Local Train etc.

Accomplishments
· Represented India in Hip-Hop International in Las Vegas.

· Campus Marketing Ambassador for brands like Redbull, Nike etc.

· Achieved certification in Lean Six Sigma Green Belt hosted by KPMG.

Written by shashidharroy1991

2020-06-03

Kondagala **** *

Employment
Associate CRM OperationsEdit
GVC Holdings
Sep 2019 to Present (9 months)
Available to join in 1 Months
• Work with Trafficking and providing support to the clienteles using the Google Campaign Manager for serving Ads and reporting data from various ad serving channels. • Help the clienteles in running, setting up ad campaigns and providing complete support in case of any issues encountered in the process. • Work closely and mentor/ coach the new joiners. • Work with and provide support to the clienteles using the Customer Management support tool for any kind of commission issues, payment issues, statistics issues, tracker issues etc. that come across through our Affiliate program. • Help clienteles with data of providing new tracker ID’s by creating them in our Affiliate system. • Work with and provide support to the affiliates at the time of Migration and acquisitions with our big brands Bwin, Ladbrokes, Party Poker, Coral, Party Casino and Sporting bet and many more. • Help with B2B marketing and interact with the affiliates and help them resolve their queries. • Test the games which are going live on the UK site. • Working on the clients CRM requirements. • Designing CRM for monthly and weekly promotions. • Created Quality reports and derived actionable insights for strategic Planning and Management • Reporting. • Analysis of the players performance on daily basis to design the promotion and trace the players activities. • Working closely with BI team for the data requirement for the CRM activities. • Enhancing Customer Experience. • Create PAT and target to our own accounts and test the games by playing. • Test games in all the devices iPhone/Android/Desktop/Tablet & Laptop. • Credit payout manually in bulk who are skipped due to technical issue. • Uploading the promotions on the live sites and maintaining of brands and compliance across sites. • Creating Bonus Codes and Offer/Issue to the customer based on the winnings. • Credit manually to Non-VIP and VIP users at the end of the game/promotion. • Test most of the games by wagering and deposit some amount into our accounts. • Player communication daily/ Escalating issues to the technical team. • Testing of links and promotional offers. • Handling all the other operational activities. • Single POC for clients / support tools access customer support team for the players escalations on promotions. • Working with technical team for updating the sites as and when required. • Brief the designing team to create first class customer emails that achieve business objectives. • Performing AB testing help us choose the better campaigns and increase the revenue growth 30% overall.
Top 5 Key Skills:Gaming Platform,Game testing,CRM,Client Reporting,Backend Operations
Senior AssociateEdit
Accenture
Dec 2017 to Aug 2019 (1 year 8 months)
• Work with and provide support to the clienteles using the Google Campaign Manager for serving Ads and reporting data from various ad serving channels. • Help clienteles with data analysis and comparisons between various Google and third-party platforms. • Help the clienteles in running, setting up ad campaigns and providing complete support in case of any issues encountered in the process. • Acted as HOP (House Of Pearl) and trained few reviewers. • To Monitor the queue for incoming request, review the component and tracking the category. • Proactively improved the team’s quality by identifying errors and Implemented mitigation plans accordingly. • Collate data of high-risk components and coordinate with the quality team to understand better about the process. • Also handling a special process called GS components, where we need extra focus. • Worked closely by testing the tool and suggested several improvements which helped team to improve • productivity by 2x. • Mentored my team on the challenges they faced in their workflows. Ensured smooth implementation of client updates.
Process AssociateEdit
Cognizant Technologies Solutions
Mar 2016 to Aug 2017 (1 year 5 months)
• Setup and adjust ad campaigns such as Display, Video &TrueView in DBM as per client requirement • Traffic ads by uploading creative assets in DBM tool. • Create pixels for remarketing and conversion tracking. • Implement ad safe pixels such as Double Verify to creatives. • Quality auditor for Google ads, validating data. • Adjusting the targeting of the campaigns such as inventory, brand safety, audiences (recency), geography etc.. • Adjusting the budgets or other settings of the campaigns in accordance with the instructions from the client. • Provide 100% quality while meeting guidelines and estimated turnaround time. • Trafficking Trueview line items, Adgroups & Ads for YouTube inventory as per the request. • To Monitor the cases queue for incoming request, validating the details, tracking the category. • Experience in using Report Builder tools.

Written by kamali.c1999

2020-05-29

Kamali *

Im a dynamic professional with 15+ years of rich & extensive experience in Core Sales, International Sales, Corporate Sales Manager, Operations cum Branch Management, Product Management, Quality, Core Recruitment, Customer Service, Head Counselor and People Management

Im looking for an opportunity at Chennai location for a Team Lead / Manager / Individual contributor Permanent Role in Sales or Operations or Recruitment and can join immediately

Written by utsavgarg1990

2020-05-19

Utsav ****

Tata Consultancy Services Ltd (TCS)

Project: Jaguar Land Rover, UK

Role: SIAM Major Incident Manager (July 2017 – Present)

Key Responsibilities include:

• Manage all Critical & Major incidents logged by Service Desk causing service disruption to business critical services and cause extensive/widespread impact to Jaguar Land Rover car production and sales.

• Liase with respective support teams for initial investigation and workaround to restore services with minimal disruption to the business.

• Issue Major Incident notifications to key stakeholders of TCS & Jaguar Land Rover

• Drive Technical calls to expedite resolution and provide timely updates to the business on management calls.

• Involve 3rd party vendors wherever required during the course of Major Incident including Incident Managers & Support SMEs (IBM, Orange, Microsoft etc)

• Ensure proper handover to the problem management team to perform post incident review & Root Cause Analysis (RCA)

Role: Service Desk Manager (July 2015 – June 2017)

• Manage Service Desk operations (Manufacturing, Office & Access Management) supporting over 1.3 lakh users in 5 languages (English, Mandarin, Japanese, Korean, Brazilian, Slovakian). 69200 contacts handled per month (20000 Calls, 16000 Emails and 6000 Web Submits). Support is provided from 5 sites. (3 in India, Shanghai and Hungary). JLR delivery centers are based at Gurgaon, Noida, Pune, Leamington SPA (UK).

• Manage all SLAs & KPI’s of Service Desk

• Report & Validate all SLA, KPIs & provide LET recommendation to SIAM (Service Integration & Management) team for any breaches

• Prepare & Drive monthly service review meetings with JLR stakeholders & senior management

• Review severe escalations and complaints and ensure timely redressal

• Identify & Drive all Service Improvement activities

• Identify & Drive Transformations & Automation (Chabot, Techbar Touch Support, Robotic Process Automation)

• Deliver any other task assigned by Project Lead/Group Lead

• Manage HR escalations for all SD associates

• Manage annual appraisal & continuous feedback of all associates including SMEs & Team Leads

• Drive Daily Status Service Review Call with senior stakeholders (IT IS & ISU)

Written by arpit29july

2020-03-23

Arpit *****

ARPIT Mehta

G-45 Empire Residency, Pipliyahana, Indore, 452016

+91 78457-18191 · arpit29july@gmail.com · linkedin.com/in/arpit-kumar-mehta/

Experience
November 2018 – Present
Senior Business analyst, Merkle sokrati (PUNE)
Currently, consulting companies in shaping and implementing their digital strategy to scale their revenue from digital channels.
Working with Large Client Services (LCS) Division. Currently managing a portfolio of 8 clients spread across E-Comm, BFSI & OTT verticals. Major highlights of client engagements thus far:

· Scaled-up delivery vertical of a leading E-Comm player by 11x at 70% healthier CIR on Google advertising properties. Extensive data analysis with strong knowledge of Google marketing products aided in delivering this scale.

· Scaled up relevant user base of major BFSI player aiding in 44% decrease in CIBIL rejects leads. Used a mix of digital channels to achieve the same.

· Provide training on Google AdWords, Client Engagement, Client turnaround strategies and operations management to internal teams.

· Liaison with the recruitment team for mid-level hiring. Screen the candidates for channel knowledge and team empathy.

November 2017 – october 2018
Business analyst, merkle sokrati (pune)
Was a member of the marketing strategy and operations team and worked with clients from OTT and E-Comm vertical:

· Responsible for Google account operations and creating media plans to deliver on client’s growth targets.

· Used multiple data sources such as platform reports, attribution reports, internal CRM data to deliver business relevant insights on revenue trends, behavior of user cohorts, fluctuating ARPU and product affinities.

· Audited accounts to drive best practices in account management outlined by Google. Developed processes to manage client operations at scale.

· Worked closely with engagement managers and client teams and ensured customer success.

· Analyzed competitive landscape for clients to provide product, marketing and growth recommendations.
APRIL 2017 – OCTOBER 2017
DIGITAL MARKETING ASSOCIATE, SAMARTH DIAMONDS (AHMEDABAD)

Handled all social media marketing channels for Samarth Diamonds

Worked closely with the CEO in planning and implementing offline marketing channels
JUly 2016 – march 2017
analyst, Sapient nitro (GURUGRAM)
Developed a website for a global hospitality client by using Java based Play framework.
Awarded ‘Great Work Award’ for client focused delivery.
DECEMBER 2014 – JANUARY 2015
Technical intern, CONTRIVE TECHNOLOGIES (INDORE)

Created software architecture using Lorem Ipsum language for developing a proprietary hearing aid device

Developed in-depth understanding of architectural designs of CPU (RISC and CISC) and Embedded Systems using 8-bit PIC Controller
EDUCATION
July 2012 – may 2016
BACHELOR OF TECHNOLOGY, vit UNIVERSITY (VELLORE)
Graduated with a B.Tech in Computer Science and Engineering with a 7.8/10 cgpa

Was an active member of the Organizing Committee at ‘graVITas – VIT Techno Management Fest’

Elected as a Teaching Assistant for helping underperforming students

Skills
· Google AdWords

· Research Aptitude
· Google Analytics

· MS Excel, Powerpoint
· Analytical Reasoning

· Digital Strategy
· Data Analysis

· Cross-Sell, Upsell
Training and certifications
· Underwent Data Management Platform(DMP) Training held by Merkle to create audiences via Adobe Audience Manager (2018)

· Google Ads Certified for AdWords Fundamentals, Shopping Advertising, Display Fundamentals (2018)

· Certified by Samarth Diamonds for completing an online training covering Marketing Fundamentals, Market research and Search Engine Optimization (2017)

· Completed the graduate training program covering Java, Quality Assurance Concepts and Software Development Life Cycle (2016)

Written by arpit29july

2020-03-23

Arpit *****

Arpit Mehta