Written by
2023-05-06 0 Comments

HR. Executive

Talent Hub Jobs is one of the leading Job placement agencies in Kolkata for companies which are ambitious and determined to expand their enterprises and excel in their sector, we offer a wide range of opportunities for job seekers as well as our associates. Our strength comes in bridging the gap between individuals seeking opportunities and those looking for them.

In Recruitment, our mission is to develop and provide personalised and well-planned strategies to fulfil the unique demands of our clients and candidates. We offer on time solution for those companies who are looking for professionals and for candidate looking for new challenging job opportunities.

Our corporate networking organisation values diversity as well as emphasis. Our membership, which includes business experts, determined small company owners, brave entrepreneurs, and corporate leaders, reflects our variety.

Our associates will get access to personalised on time professional profiles from every industry you can imagine including financial, Legal, business, retail, insurance, real estate & many more. Our counsellors play an important role as a mentor & they counsel and groom each of our candidates before processing them for interview as per their professional knowledge and experience.

In terms of professional ethics, confidentiality we follow the best possible & industry leading practices while dealing with each & every associate, client, candidate or colleague in our own team at Talent Hub Jobs.

Our goal is to increase more employment & make every individual financially independent. Through this process every individual can contribute their unique skills & ideas in their specific industries which will eventually help the country to move forward.

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Written by
2023-04-15 0 Comments

Sr. Software Engineer– Salesforce Jobs

Job Description:

·        Work with Product owners to understand the requirements and provide scalable solutions, utilizing Salesforce best practices.

·        Perform hands-on solution design, proofs-of-concept and development and testing tasks as required in support of the implementation activities

·        Work with a cross-functional SCRUM team to maintain and enhance the SFDC Platform, leveraging Agile methodology.

·        Research and find opportunities to utilize SFDC best practices, and guidelines to improve system productivity scaling and monitoring.

·        Participate in code reviews, peer inspections, and technical design/specifications

·        Must be familiar with systems scope and projects objectives to ensure the design, build, and test of a robust system

·        Effectively communicate issues/concerns to the project team including development, project management, and QA.

·        Strong Analytic skills with the ability to formulate a problem/solution in both business & technical terms.

·        Understanding of Incident & Problem Management with a strong emphasis on root cause resolution.

·        Ability to support Salesforce DevOps, Branching strategy, Multi environments.

 

Industry: IT-Software / Software Services

Functional Area: IT Software – Application Programming, Maintenance

Job Role: Software Developer

Job Type: Permanent

Keywords: Database design, Project management, Recruitment, Problem management, Scrum, Middleware

 

 

QUALIFICATION:

B.Tech/B.E – Computers

 

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Written by
2023-04-03

FSUS app fake defrauding lakhs of people its real!

In the realm of technological advancements and digital innovation, mobile applications have become an integral part of our daily lives. They provide convenience, entertainment, and even solutions to various problems. However, not all apps are created equal, and some can pose serious threats to unsuspecting users. In this article, we shed light on the FSUS app real application that has been accused of fake defrauding lakhs of people and jeopardizing their financial security.

Unmasking FSUS App

What Is FSUS App?

The FSUS app, also known as the “Financial Security Unlimited Scheme” app, emerged on the digital landscape promising financial stability and unlimited profits to its users. Marketed as a revolutionary investment platform, it claimed to offer lucrative returns with minimal risk. This enticing proposition drew in countless individuals looking to secure their financial future.

The Promises

One of the primary tactics used by the FSUS app to lure in potential users was its extravagant promises. The creators of the app assured users that by investing a certain amount of money, they could expect astronomical returns within a short period. These promises included guaranteed profits, high-interest rates, and an almost too-good-to-be-true opportunity for financial growth.

The Downfall

However, as many users soon discovered, the reality of the FSUS app was far from what was promised. Instead of reaping profits, they found themselves in a web of deceit and financial loss. The app turned out to be nothing more than a fraudulent scheme designed to siphon funds from unsuspecting investors.

The Deceptive Operations

False Sense of Legitimacy

One of the most concerning aspects of the FSUS app was its facade of legitimacy. It had a professionally designed website, a user-friendly interface, and even customer support channels to address user concerns. These elements were carefully orchestrated to create a sense of trust among users.

The Recruitment Process

To expand its reach and bring in more victims, the FSUS app employed an aggressive recruitment strategy. Existing users were encouraged to refer their friends and family, promising them additional rewards for each new member recruited. This pyramid-style recruitment system is a classic characteristic of fraudulent schemes.

Withdrawal Challenges

While the FSUS app promised easy withdrawal of profits, users soon found themselves facing insurmountable hurdles when trying to access their funds. Withdrawal requests often went unanswered, leaving investors frustrated and financially trapped.

The Legal Ramifications

Uncovering the Perpetrators

As news of the FSUS app scam spread, investigations were launched to identify the individuals behind this fraudulent operation. Law enforcement agencies and cybersecurity experts collaborated to trace the origins of the app and hold those responsible accountable for their actions.

Protecting the Victims

Efforts were also made to provide support and guidance to the victims of the FSUS app scam. Legal avenues were explored to help affected individuals recover their lost investments and seek justice against the perpetrators.

The Importance of Vigilance

The FSUS app scam serves as a stark reminder of the importance of due diligence and caution in the digital age. While technology has brought countless benefits, it has also opened new avenues for fraudsters to exploit unsuspecting individuals. It is crucial for users to research and verify the legitimacy of any investment opportunity or application before getting involved.

Conclusion

In the wake of the FSUS app scam, it is evident that fraudulent schemes can take various forms, often disguising themselves as legitimate ventures. As consumers, it is our responsibility to remain vigilant and informed, protecting ourselves and our investments from potential threats. The FSUS app may have left a trail of financial devastation, but by sharing this information, we hope to prevent others from falling victim to similar scams in the future.

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Written by
2023-03-25 0 Comments

Executive HR Operations

Job Title: Executive- HR Operations

Total Positions: 1

Location: Andheri (Sakinaka)

Department / Division: HR & Admin

Reporting to: HR Manager

Key Responsibilities:  The incumbent is expected to work in various areas, including but not restricted to the following: –

1.       End to End Recruitment (On Roll & Off Roll)

2.       On-boarding & Induction

3.       HR Generalist Activities

4.       Payroll Processing

5.       HR policies and Company Policies

6.       Performance Appraisal

7.       Employee Grievance

8.       Manpower Planning

9.       Insurance Activity

10.   Administrative Activities

11.   Handling audit as per client requirements

Minimum Qualification (education, training etc.):

·         MBA/MMS/Bachlor’s Degree with specialization into HR

·         Proficient in MS-Excel & MS- office

Minimum Experience: 1 to 2 years

Special Skills/Attributes:

·         Domain Knowledge

·         interpersonal skill

·         Decision-making skills

Notice Period: Immediate Joiners

 

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Written by
2023-02-15

Archana **********

Archana Anand Kavathekar
Cell No: 7387226262
Email: archanak2208@yahoo.com
Address: E-601, Kalpataru Splendour,
Wakad, Pune 411057
Seeking a progressive role in the legal domain of an organization that utilizes my
skills and experience.
• A Commerce Graduate and a Law Graduate having around 5+years of experience
in legal field.
• Good research and investigative skills, Good drafting, communication and
organizational skills.
• Learning Attitude
Legal Associate in Legal Satva Consultancy Services Pvt. Ltd. (OPC), Pune
Duration: From May 2016 to March 2019
• Trademark: Filed TM registration and renewal applications, conducted TM
availability search, Drafted and filed responses to objections raised by
Trademark Registry, Notice of Oppositions, Rectifications, Evidences and
Counter-statements.
• Registrations and Licences: Prepared documentation and filed for PF, ESIC,
PT and GST registrations, Factory licences, MPCB consents, IEC registrations
and Shop Act licence.
• Payroll Processing: Assisted team in client payroll processing by performing
various tasks including payroll input, review for accuracy and final payroll
approval, generating payroll reports, monthly statutory compliances (ESIC,
PF, PT challan and returns), client co-ordination and communication, staying
abreast of regulatory laws and ensuring compliance.
• HR Support: Drafted Employee offer and appointment letters, handled
recruitment and on boarding.
• FEMA Compliance: Assisted in preparation and submission of FLA returns,
FCGPR and FCTRS, ECB reporting.
• Insolvency & Bankruptcy: Assisted in document preparation and
submission of applications for corporate insolvency resolution process by
Creditors in NCLT, attended NCLT hearings.
• Drafting: Drafted and reviewed NDAs and small transactional documents,
POs, Legal Notices, Wills, and POAs

Student Intern (Immigration department) in Law office of Attorney Jayshree
J. Patel, Edison, NJ, USA.
Duration: From Aug 2008 to Nov 2009
• Prepared a wide range of immigration documents including L-1 Visa Petitions,
H-1B Visa Petitions, H-1B Transfer & Extension Petitions, B-1, B-2 Visa
Extension Petitions, Adjustment of Status Applications, Employment
Authorization Applications, Naturalization applications, and coordinated the
filing of the same.
• Drafted letters and affidavits supporting the applications/petitions
• Assisted in preparation, documentation and filing of the non-immigrant visa
petitions.
• Worked closely with clients to gather and organize supporting data and
documents.
• Drafted correspondence to agencies and clients.
Junior Practitioner with Senior Advocate Mr. M.R. Nanivadekar, Kolhapur,
Maharashtra, India
Duration: From Aug 2005 to Dec 2007
• Assisted in civil, criminal and consumer court litigations.
• Conducted client intake interviews and gathered records and relevant
information.
• Drafted and filed pleadings and other legal documents required for trial.
• Wrote appellate briefs based on a thorough examination of court records, trial
transcripts, statutes and case-laws.
• Conducted research on factual and legal issues.
• Drafted various Agreements, Conveyance Deeds, Wills, Gift deeds, Power of
attorney, Partition Deeds.
• Successfully presented an oral argument in District Courts surrounding an
injunction and maintenance matters.
• Prepared, organized and maintained civil and criminal briefs.
Mumbai University, Mumbai, India
LL.B (Bachelor of Legislative Laws) in the Year 2005 FIRST CLASS
Shivaji University, Kolhapur, India
B.Com (Advanced Costing) in the Year 2002 FIRST CLASS
Computer Proficiency: MS Office
Enrolled as an Advocate with Bar Council of Maharashtra & Goa

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Written by
2022-11-19

Archana **********

Archana Anand Kavathekar
Cell No: 7387226262
Email: archanak2208@yahoo.com
Address: E-601, Kalpataru Splendour,
Wakad, Pune 411057
Seeking a progressive role in the legal domain of an organization that utilizes my
skills and experience.
• A Commerce Graduate and a Law Graduate having around 5+years of experience
in legal field.
• Good research and investigative skills, Good drafting, communication and
organizational skills.
• Learning Attitude
Legal Associate in Legal Satva Consultancy Services Pvt. Ltd. (OPC), Pune
Duration: From May 2016 to March 2019
• Trademark: Filed TM registration and renewal applications, conducted TM
availability search, Drafted and filed responses to objections raised by
Trademark Registry, Notice of Oppositions, Rectifications, Evidences and
Counter-statements.
• Registrations and Licences: Prepared documentation and filed for PF, ESIC,
PT and GST registrations, Factory licences, MPCB consents, IEC registrations
and Shop Act licence.
• Payroll Processing: Assisted team in client payroll processing by performing
various tasks including payroll input, review for accuracy and final payroll
approval, generating payroll reports, monthly statutory compliances (ESIC,
PF, PT challan and returns), client co-ordination and communication, staying
abreast of regulatory laws and ensuring compliance.
• HR Support: Drafted Employee offer and appointment letters, handled
recruitment and on boarding.
• FEMA Compliance: Assisted in preparation and submission of FLA returns,
FCGPR and FCTRS, ECB reporting.
• Insolvency & Bankruptcy: Assisted in document preparation and
submission of applications for corporate insolvency resolution process by
Creditors in NCLT, attended NCLT hearings.
• Drafting: Drafted and reviewed NDAs and small transactional documents,
POs, Legal Notices, Wills, and POAs.

Student Intern (Immigration department) in Law office of Attorney Jayshree
J. Patel, Edison, NJ, USA.
Duration: From Aug 2008 to Nov 2009
• Prepared a wide range of immigration documents including L-1 Visa Petitions,
H-1B Visa Petitions, H-1B Transfer & Extension Petitions, B-1, B-2 Visa
Extension Petitions, Adjustment of Status Applications, Employment
Authorization Applications, Naturalization applications, and coordinated the
filing of the same.
• Drafted letters and affidavits supporting the applications/petitions
• Assisted in preparation, documentation and filing of the non-immigrant visa
petitions.
• Worked closely with clients to gather and organize supporting data and
documents.
• Drafted correspondence to agencies and clients.
Junior Practitioner with Senior Advocate Mr. M.R. Nanivadekar, Kolhapur,
Maharashtra, India
Duration: From Aug 2005 to Dec 2007
• Assisted in civil, criminal and consumer court litigations.
• Conducted client intake interviews and gathered records and relevant
information.
• Drafted and filed pleadings and other legal documents required for trial.
• Wrote appellate briefs based on a thorough examination of court records, trial
transcripts, statutes and case-laws.
• Conducted research on factual and legal issues.
• Drafted various Agreements, Conveyance Deeds, Wills, Gift deeds, Power of
attorney, Partition Deeds.
• Successfully presented an oral argument in District Courts surrounding an
injunction and maintenance matters.
• Prepared, organized and maintained civil and criminal briefs.
Mumbai University, Mumbai, India
LL.B (Bachelor of Legislative Laws) in the Year 2005 FIRST CLASS
Shivaji University, Kolhapur, India
B.Com (Advanced Costing) in the Year 2002 FIRST CLASS
Computer Proficiency: MS Office
Enrolled as an Advocate with Bar Council of Maharashtra & Goa

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Written by
2022-07-25

Kanika *****

Experience (11.5 years)

The Design Village Foundation
Human Resource Manager, June 2022 till date.

The Design Village has been conceived to provide an international, interdisciplinary, industry-centric platform for design. In order to enhance the design quotient of the country, TDV has global partners as institutes & centres which form a pool of faculty & students that work closely with industries & professionals. Within its umbrella of design, TDV houses different disciplines and related technology and management competencies, to come together to form a holistic eco-system of design thinking and solutions.

·         Responsible for renewing the all the existing policies of TDV.
·         Designed all the hiring procedures from the scratch.
·         Recruiting and retaining high quality people

·         Conducting the induction programs of new joiners and continuously up skilling the employees through training initiatives.

·         Head, execute and manage E2E HR operations in India & supervise operations.

·         Facilitating talent mapping and talent pipeline
·         Initiating performance-driven culture.

·         Responsible for the implementation of the various stages of the performance cycle like goal-setting, KRAs, regular reviews, year-end appraisal, and increment decisions.

·         Planning the training and development programs for the employees.
·         Organizing team building activities on regular basis and further arranging the offsite trips for all the employees to enhance the feeling of belongingness and encouraging effective communication among employees.
·         Approving the leaves and regularizing the attendance on Keka software for all the employees and ensuring timely submission of the same to the accounts department for the preparation of salaries. (Leave & Payroll Management)
·         Developing and maintaining efficient and cost effective recruitment channels, resources and approaches to attract and recruit high quality candidates.
·         Collecting and analyzing hiring data for preparing regular reports for the management.
·         Counseling employees as and when required.
·         Contributing to the development of the Department’s KPI’s and ensuring proper cascade of the performance objectives within the Section and delivery of these objectives and promoting a performance driven culture
·         Preparation and allocation of budget for conducting all the HR activities throughout the year.
·         Addressing the queries and grievances of the employees.
·         Making arrangements for celebrating festivals, birthdays and farewell parties.
·         Assessing possible challenges and addressing them to enhance employee satisfaction. Developing and nurturing professional relationships with peers, colleagues, business and senior leaders and building effective employee engagement strategies.
·         Issuing authority for offer letters, appointment letters, relieving letters and honorarium letters
·         Supervising payroll, statutory, HR compliance and related functions.
·         Ensuring adherence to Manual of Office Procedures (MOP) and other HR driven policies and processes
·         Effective planning as per the manpower projection & budgets.
·         Acting as a point of contact for all people related aspects of employee life cycle management, for various levels & bands.
·         Presiding officer of the POSH committee.
Worldwide Student Connect Pvt. Ltd. (Formally, Indian company for LiuCheng International Group).
Human Resource and Recruitment Administrator, India and South Asia. 11/2021 to June 2022.

 

LCI (LiuCheng International Group Ltd) is a well-established leading global EdTech group, with its headquarters in Sydney, Australia. LCI is proud of their business growth and performance progress with new initiatives and innovations. LCI currently has 18 (DIRECTLY OWNED) offices throughout the world, including offices in Sydney Australia, London UK, Auckland NZ, Shanghai China, New Delhi India, Kathmandu Nepal, Malaysia and offices in other South Asian countries (Bangladesh, Pakistan, Sri Lanka, Bhutan and Maldives).

LCI has been working closely with more than 3,000 prestigious overseas educational institutions and now has 90% partnership coverage of the major global education institutions. Each year, LCI serves more than 50,000 students who are aiming to study abroad.

 

·   Prepared the Travel and Business Entertainment Policy for India

·    Prepared the employee welfare policy for the employees of India.

·    Introduced the Medical policy for all the staff members of India.

·    Developed the rewards and recognition policies to improve employee retention and to inculcate the feeling of belongingness among the employees.

·    Primed the work from the home policy during COVID 19 situation.

·    Formulated and implemented the attendance policy

·    Set up the leave policy for the employees of India

·    Ensure timely submission of attendance to the payroll company for disbursement of monthly salary.

·         Preparation of budget and after approval from Australia office, submission of invoices of purchases.

·         Preparation and updating of Asset list from time to time.

·         Coordinating with all the Directors across India and South Asia for recruitments and policies.

·         Regular meetings with the Deputy General Manager for discussing company procedures the working

·         Completely responsible for hiring for various positions in India and South Asia.

·         Onboarding and orientation of new joiners. This includes every step from proving them the login credentials for company email, helping them with companies’ software applications like Ding Talk, etc., and introducing them to the organization’s policies and rules and regulations.

·         Address the queries and grievances of the employees.

·         Preparing the recruitment plan and updating it from time to time.

·         Arranging employee picnics and team-building activities.

·         Looking for ways to proactively improve and enhance processes.

·         Evaluating potential challenges and addressing them to enhance employee satisfaction. Developing and nurturing professional relationships with peers, colleagues, business and senior leaders and building effective employee engagement strategies.

·         Handling IR issues and compliance etc.

·         Managing the entire life cycle of employees

·         Making arrangements for celebrating festivals and birthday parties.

·         Aligning the business practice with people to drive effective performance. Identifying, analyzing, scaling, and implementing best practices that are beneficial for the organization

·         Responding to HR queries in an accurate and timely manner.

·         Prepared the HR documents such as employment offers, change of terms letters, and employee forms.

·         Maintaining and coordinating HR induction and probation review processes.

·         Conducting recruitment activities such as job postings, interview coordination and reference check.

·         Coordinating, administering, and supporting support training and development activities.

·         Developing an effective partnership with the managers, employees, directors and ensuring a positive work environment.

·         Acting as office Admin person and managing the office supplies, infrastructure, coordinating with vendors, etc.

·         Attending guests, arranging meetings, travel arrangements if any

·         Managing bills and other paperwork.

 

 

Academic Coordinator – 10/2015 to 10/2021

Amity University, Noida, India

Human Resource / Administrative

·         Ensure timely preparation and disbursement of monthly salary.

·         Ensure timely preparation of employee timesheets, leave updating, attendance, and other documents required for payroll processing.

·         Respond to payroll queries and concerns from employees.

·         Ensure timely opening of salary accounts.

·         Engagement survey to assess the level of satisfaction of the employees.

·         Manpower planning as per company requirement.

·         Ensure proper keeping of databank and shortlisted profiles for future recruitment.

·         Employees Joining and Orientation Process.

·         Issuing the Appointment Letter, Company Identity Card, and Access card.

·         Coordinating with Administration Department for the seating arrangement.

·         Coordinating with IT Department for the creation of company email IDs and logins for another system. Informing the new employee about the rules and regulations, company procedures, and policies.

·         Creating and maintaining the personal files of all new employees.

·         Ensure timely Conduction & Imparting Training and further ensuring Training Evaluation & Effectiveness.

·         Ensure timely completion and compilation of performance appraisal.

·         Preparation of HR Budget.

·         Processing and executing all relieving formalities upon separation.

·         Organizing relieving documentation and checking for dues, if any.

·         Issuing of Experience Letter to the employee.

 

Academic/ Administrative

·         Looking after the overall Academic/ Administrative Work.

·         Handling all the examination-related work of more than 1000 students.

·         Conducting the minor as well as major examinations.

·         Preparation of minor examination date sheet

·         Ordering the office stationary

·         Preparation of budgets for the conduct of examination as well guest lectures.

·         Coordinating with the Central Examination of Amity University for all the student queries and documents.

·      Handling all the PhD-related work of around 75 Ph.D. scholars.

·         Responsible for conducting the Departmental Research Committee.

·         Meetings (DRCs), Scholar Review Committee Meetings (SRCs), Oral Defense Committee Meetings (ODCs).

·         Updating online status and maintaining the educational records of all the students semester- wise.

·         Registrations of new students and re-registrations of old students (every semester) of B.Sc., M.Sc., and Ph.D. Students.

·         Issuing character certificates and recommendation letters to the students.

·         Preparation of monitoring reports of our faculty members.

·         Maintaining the conference, projects, and presentation records

·         Responsible for maintaining the NAAC related records.

·         Preparing the Outcome Assessment Plan and Implementation Report.

 

Office Coordinator – 01/2011 to 10/2015
M/s Bhumika Enterprises, distributor of Aircel Limited, Delhi, India

Human Resource / Administrative

·         Conducting behavioral/preliminary interviews of candidates.

·         Informing the new employee about the rules and regulations, company procedures, and policies.

·         Creating and maintaining the personal files of all new employees.

·         Ensure timely completion and compilation of performance appraisal.

·         Preparation of Budget.

·         Coordinating with more than a hundred dealers for business development and follow-up payments.

·         Dealing with banks for transfer of funds to the company for restoration of coupons and credit balance and bank reconciliation.

·         Preparation of all the records on daily basis and doing other miscellaneous.

·         Work on the computer, allotted time to time.

 

 

Education
MBA in Human Resource Management from Amity University with a CGPA of 7.23

August 2015- November 2017

Bachelors of Engineering in Electrical & Electronics from Maharishi Dayanand University with 65%

August 2006- December 2010

Intermediate, J.L.D.A.V Public School, Delhi with 73% – 2004-2005

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Written by
2022-07-22

Meenu ****

Respected Sir/Madam

I’m Meenu Jose an MBA aspirant from DC School of Management and Technology,Vagamon, specializing in HR and IBM currently looking for opportunities at prestigious organization. I’ve completed my Under Graduation from Naipunnya School of Management, Cherthala in BA Communicative English with a CGPA of 63.34.My key skills includes Planning, Problem Solving, Decision Making, Effective Communication, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Listening, HR, Staffing and Payroll activities,.

I’ve an experience of 2 months Internship in HR at Rajagiri Hospital,Aluva, Kochi. During my Internship I’ve completed JCI audit for all employees, Done Recruitment for different departments, coordinated interview for various departments such as HR Department, Finance Department, Operations Department, Medical Department etc, There I’ve took part in payroll for employees, Vaccination Drive, Reception Desk.The other Exposure include Filing of documents, digitalization, Data- Entry and Attendance Marking etc.

I look forward to Hear from you.

Hopefully,
Meenu Jose

Mobile- 8589879505
Email ID- meenujose009@gmail.com

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Written by
2022-07-11

Avra ********

 

AVRA MAZUMDAR

Head- Operations

 

avrabono@gmail.com                                                                                                        Mobile- +919833279922

 

OBJECTIVES:
Management Graduate with over 19 years of comprehensive knowledge of managing and developingretail and distribution business opening stores and leading staff & sales teams in sectors like Perfumes, travel accessories, jewelleries, watches and other luxury goods  and commercially aware and highly successful in driving business forward whilst delivering high retail standards, through increasing sales performance, business development and driving Annual business plan. Proven ability to maximize sales and profitability through excellent service and the effective management of retail and distribution.currently looking for a suitable challenging retail Operations and or distribution management.

 

SUMMARY & SKILLSET:

– Top & Bottom Line Profitability                    – Supply Chain Management                     – Retail Management

– Logistic Management                                     – Revenue Expansion                                  – Merchandising

– Category Management                                  – Negotiation Expert                                   – System Implementation

– Vendor Management                                     – Cost Reduction and EBITA                      – New Store Opening

– Team Management-                                       -Budget Management                                 – Team building and Analytical
SOFT SKILLS: Problem Solving, Adaptability, Collaboration, Strong work ethics, Time Management, Critical Thinking, Leadership

 

AREA OF EXPERTISE& CORE COMPETENCY:

 

Sourcing, purchasing, Operations & Sales management, Inventory Management, Merchandising, Branding, Marketing, Vendor Management, Recruitment, Supply Chain Management

 

ACHEIVEMENTS
·         Successfully Started the new channel Distribution and Retail  In Ajmal Perfumes India in 2018 October and as on date the coverage is over 3000 points of sales across India with a turnover of over 30 crores in last financial year being adverse selling conditions.

·         During Pendemic had successfully reduced and negotiated entire rentals from 83 lacs to 42 lacs per month for the entire fiscal year and saved a handsome amount worth 5.76 crores during FY 2019- 2020 for a startup company.

 

·         Opened over 58 exclusive stores across india of Ajmal perfumes at achieved 94% of the expected feasibility in 2018 and 2019.

·         Successfully  break the Deals with potential MBOs chains like Apollo Pharmacy, Wellness forever and Relaince Trendz to name a few.

·         Negotiated with all the Malls across india for reduction in rentals and helped to achieve the bottem line saving almost 7.25 crores of rentals during covid period.

·         Target taken for the year of 2021 over 35 crores Net with a bottom line EBITA of 4.36 crores ( In that first quarter achieved with .79 lacs Positive EBITA.

·         Received best employee of the year award in 2012 and 2015 and once best Retail Sales &Operations Manager of the year award from PURE GOLD GROUP

·         Opened Successfully 165 SIS counters with AB Group, Shoppers Stop, Globus, Big Cinemas and Reliance Trends, TATA, Vishal Mart, Max, wall mart etc.

·         Best KRA 100  out of 100 in consecutive 3 quarters ( Sales, Collection, on time Payments, Replenishment, staffing, OTM )

·         OTM generates on time management results

 

 

 

EDUCATIONAL AND TECHNICAL QUALIFICATION
·         B.COM -UTKAL UNIVERSITY IN 1997

·         B.H.M -IIAS MANAGEMENT SCHOOL IN 2001

·         E.M.B.A -FROM IIBM 2018 – 2020 (Operations and Sales Management).

 

Relic Creations                                                Head Operations – Retail                                                           Since April  2021 – Present
 

Retail Strategy, Brand Presence & Business Plan

· Formulate retail operating plan with budgetary controls.

· Ensure standardization across stores and brand essence.

· To identify underperforming stores and develop a business plan to address and manage issues effectively.

· Drive various R&R programs for the store design, develop, validate and change.

Sales Operations & Profitability

 

· Effectively manage and review P&L of all the stores to optimize store profitability and standards.

· To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures.

· Monitor, review and ensure all KPIs of the store manager are met on on-going basis.

People Development

 

· Optimize hiring of manpower in line with the business plan and stores roll out.

· Coach store managers to seek and continuously develop knowledge of competitor activity and local market conditions on enhancing store profitability.

· Mentor store staff on driving high profitability and standards – with special focus on the non or low performing stores.

· Facilitate knowledge sharing and a best practices (internal and external) get replicated across stores.

· Create talent pipeline for managerial roles in stores.

 

·      Managing a team of over 100 employees in a busy working environment and effectively handling total B2B & B2C sales and operations.

 

·      Maintain metrics, reports, process Documentation, customer service logs, Buy- Backs, Exchanges and safety records.

 

·      Analyze past buying trends, sales records, daily collections, sales closing etc.

 

Ajmal & Sons – India                                    Head – Retail & Operations                                               October 2016 till June 2021
Business Development

•            Creating a growth / expansion strategy by identifying suitable Investors in general trade across India and Distribution Network setup along with EBO Stores

 

•            Retail property search management, coordinating with key channels like property developers, landlords, project consultants & IPC’s.

•            Location & Catchment Analysis of probable New Store Locations & Negotiating, acquiring and finalizing new properties.

•            Liaising legal due diligence and paper work involved in signing & acquiring the business licenses.

•            Utilizing my extensive knowledge about the demographics of cities across India with strong network of property consultants and investors to generate required business. As on date the secondary ratio is over 63% to primary every month.

 

•            Evaluating the business potential and profitability of each store format & advice the management on acquiring the     properties profitably through presenting the business plan to COO, CEO & MD on the finalized Locations.

•            Evaluating identified property options & finalizing contracts for commercial properties.

•            Finalization of Store layout, MDQ planning and merchandise assortment in co-relation with Buyers & projects team.

•            Ensure successful Store Opening as per the business plan to achieve the number of stores, store months & overall sales budget.

•            58 Stores –       58 COCO (Company Owned & Company Operated)

•            2500 POS    –    In General trade in just 2 years of business initiation.

•            500 POS     –  Hyper Retail Stores ( Apollo Pharmacy, National Handlooms, Bindals, Reliance Trendz )

 

Business Development

•            Creating a growth / expansion strategy by identifying suitable commercial retail properties for opening new retail stores across India.

•            Retail property search management, coordinating with key channels like property developers, landlords, project consultants & IPC’s.

•            Location & Catchment Analysis of probable New Store Locations & Negotiating, acquiring and finalizing new properties.

•            Liaising legal due diligence and paper work involved in signing & acquiring the business licenses.

•            Utilizing my extensive knowledge about the demographics of cities across India with strong network of property consultants and franchise investors

•            Evaluating identified property options & finalizing contracts for commercial properties.

•            Finalization of Store layout, MDQ planning and merchandise assortment in co-relation with Buyers & projects team.

Franchising:

•            Responsible for profitability of Franchise store across India and be the main liaison with, Finance, IT, Retail Procurement, Credit Control, L&D and coordinate/implement cross-functional initiatives to better support the franchise business in the country.

•            Responsible for identifying and developing new franchisees for the business & handling franchise development function across India.

•            Provide operational expertise and advice in the areas of operational execution, new store openings.

•            Develop the Operational Manual, policies and procedures

•            In charge of Revenue System Update, Stock Control Updates, Franchisees’ Products Request, Franchisees Purchases, Franchisees Logistic & Franchisees Marketing Needs

•            Advise the board on the financial status of all franchisees.

•            Support franchisees through formal business planning processes and conducts business reviews to find opportunities to drive franchisee operational success and profitability.

 

·            Managing a team of over 260 employees in a busy working environment and effectively handling total B2B & B2C sales       and operations.

·            Handling  sales volume of 36 crore’s annually and Consistent for the past 3 quarters on Business targets and over achieved the same

·            Built cross functional relationship to enhance sales channels and over all company performance (Sales, finance, customer ops, marketing)

·            Well maintained healthy equation with DM’s and SM’s across all Shoppers stop, lifestyle, Central, Reliance Retail and Pantaloons to operate stores with ease.

 

Nakshatra Brands Limited                                            Head – Retail Sales & Operations                          since March 2013 till June 2016
·      Managing a team of over 100 employees in a busy working environment and effectively handling total B2B & B2C sales and operations.

·      Built cross functional relationship to enhance sales channels and over all company performance (Sales, finance, customer ops, marketing, legal, supply chain for 40+ distributors and 37+ stores of different formats.

·      Developed and implemented sales incentive programs ( PLP ).

 

·      Set entire SOP for SIS, Distribution and Franchise Operating Procedure Brand wise and send the Docket to all Brand Heads and Sales points.

 

·      Maintained full responsibility 15 company owned showrooms, 21 Franchise Store and 159 SIS counters Channels which encompassed day to day operational issues, staff-supervision, Supply chain, Merchandise planning, ageing analysis, ATL and BTL activities Yearly calendar.

 

·      Recommend optimal transportation mode, routing, monitor specific supply chain measurement and train shipping dept. personal in roles.

 

·      Maintain metrics, reports, process Documentation, customer service logs, Buy- Backs, Exchanges and safety records.

 

·      Analyze past buying trends, sales records, daily collections, sales closing etc.

 

·      Ageing Analysis of stocks in different channels, setting up Promos as per the year calendar made for every stores in all verticals.

 

·      Complete vendor management, sourcing and procurement of all Display stands, packaging Materials, stationeries, marketing collaterals and etc.

·      Handling interior fit – out for the all the company owned and franchised owned retail showrooms.

 

 

 

Pure Gold Group                                                  Sales & Operations Manager                                Since September 2009 till March 2013
·      Maintained full responsibility for 20 showrooms, which encompassed day to day operational issues, Marketing, staff-supervision, Branding, Merchandising and Logistics and vendor management.

 

·      Coordinating with Advertising agency for all types of Advertisement for store opening (Branding of Opening soon and Signage’s for the shop, flier’s danglers, all printed and pre-printed stationeries)

 

·      Interior Fit out of the all the upcoming retail showrooms. Along with roll out plan for all upcoming requirements for display stand, props, recruitments, and pre-opening materials as per checklist

 

 

Damas Jewels Dubai                                                  Assistant Operations Manager                           Since December 2001 till Nov. 2009
·      Engages, inspires and galvanizes the organization around the brand vision, position and strategies so they are clear in bringing them to life in their areas of functional expertise

·      Ensure complete adherence in store level of company guidelines during particular promotion activity.

·      Overall responsibility for store maintenance on regular intervals and Liasoning with government offices for renewals and licenses Supervise the daily, weekly and monthly preventative maintenance inspections.

·      Maintained full responsibility for six showrooms, which encompassed sales management, revenue growth, staff supervision, and P&L management, merchandising and store display

 

·      Responsible for opening new store and make sure it is ready for retailing before given time. Opened 6 stores across the U.A.E. including exclusives, semi-exclusives and stand-alone shops

 

·      Set entire SOP for Franchise Operating Procedure Brand wise and send the Docket to all Brand Heads and Sales points across UAE and Bahrain.

·      Successfully opened company owned stores in Dubai Mall, Deira City Centre, Dubai Motor City and IBN Batuta Mall in UAE.

 

·      Staffing, Sourcing of Materials, Marketing, Branding, Mall coordination’s, Operational issues, Fit – Outs etc.

 

 

HOBBIES:
·      Net – Surfing, socializing with friends, Cricket, Chess, Singing, cooking

 

REFFERENCES:        On Request
DATE: 11.07.2022

Place: MUMBAI (INDIA)                                                                                                                                           Avra Mazumdar

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2022-06-22

Aviral *****

AVIRAL GUPTA
I’m a graduate in the field of computer science engineering, I strive to associate myself with an organization where I can utilize my skills in the best possible manner, which further gives me an opportunity to grow in my career journey wherein I can also put my analytical and technical skills to contribute to the growth of the organization
CONTACT
Aviralgupta0095
@gmail.com
+91
98 111 72 878
72
C, Pocket F Gangotri
Enclave, Alaknanda, New
Delhi 110019
IT FORTE
PROFESSIONAL EXPERIENCE
•Microsoft Word, Excel, PowerPoint
• Internet Applications
• HTML, Java, C++
Big Data Analytics – Ongoing Certification Course with Nasscom
CERTIFICATIONS
• Maintain a healthy lifestyle through workouts
• Playing Sports like Badminton, cricket & Swimming
• Enjoy travelling & exploring new places
• Long Term Vision: With ability for projection, I can usually envision the path to get there.
• Solution focused: For me everything can be solved with a little creativity and lot of will power.
• Team Spirit: Thanks to a rich experience in PMG, I am used to collaborating with peers.
STRENGTH
SKILLS
• Leadership Skills
• Team Building
• Strong Communication
HOBBIES
https://www.linkedin.com/in/aviral-gupta-b06517190
PrisMagic Solutions Inc.
Associate Executive – International Recruitments, July 2021 – Present
Prismagic is a Staffing Solutions company, offering Human Resources Solutions across industries to its clients in US and India markets. With a Global Delivery Centre in India, we cater to clients across industries and our dedicated industry expert recruiting team can help focus on right people at right price and right place.
At PrisMagic I’m responsible and self-motivated staffing executive in recruiting, interviewing, hiring, and implementing innovative workforce solutions in the IT and other Industries.
o End to end recruitment: Sourcing, Staffing, scoping, and on boarding candidates. Screening: short listing candidates sourced through portals (Monster, Dice and LinkedIn) and validating them on their experience and interest in the role.
o Lateral Hiring: Identifying right candidates with required Skill set and experience and make sure that it should match with the requirement as per the job description, Short listing the profiles sourced and sending it to the respective hiring managers.
o In a very short span of time, I have maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates. Keen eye for spotting skilled and intelligent workers and interpreting resumes.
HP Studio (WW).
Consultant – Publishing Team, March 2022 – June 2022 A communication powerhouse built to assist worldwide product & marketing teams within HP.
At HP Studio I was responsible for publishing the assets on the Asset Hub an online platform to store and access the Assets worldwide.
Manual & Bulk Uploads of Assets
Replacements of Assets
Downloading the Assets
Metadata Creation
AREAS OF INTERESTS
• Big Data Analytics
• Artificial Intelligence
• Computer Networking
LANGUAGES
German – Basic Knowledge
English – Proficient
Hindi – Native
Worked on project execution, schedule management, and tracking o Serving as the communication medium between our team & customers, identifying possible flags or delay, and moderating all client meetings o Worked with technical and sales team for preparing proposals for customers o Worked under pressure and across time zones. Developing and delivering progress reports, proposals, and requirement related documentation and presentations. Handling clients and interacting with them through emails/calls
PMG Integrated Communications Pvt. Ltd.
Project Executive, November 2015-September 2017
PMG, headquarter based in Singapore offers a comprehensive suite of integrated marketing communications solutions to help clients operate dynamically and smartly across the Asia Pacific, With 18 offices across the region.
Managed Events and ensured the execution of services including but not limited to:
• Responsible for interacting with the clients and ensured timely follow-ups
• Client Servicing and Back-end Support. Analysed customer’s need and made arrangements adhering to company policies.
• Operations Handling and on Ground Executions. Liaised between customer support team and customers
• Managed delegate registration, queries and request in domestic and as well as in international events. Conducted out-bound calling to delegates.
• Collaborated with sales team to ensure that customer’s need and goals are met at each event
EDUCATION
B.Tech – Computer Science Engineering
Manav Rachna International Institute of Research & Studies 2020
Diploma – Computer Science Engineering
Birla Technical Training Institute, Pilani 2016
Sr. Secondary – Intermediate (12th)
National Institute of Open Schooling 2017
Secondary – Central Board of Secondary Education
Apeejay School, Saket 2011
PERSONAL TRAITS
• Possess effective Communication Skills and Excellent Interpersonal Skills
• Ability to deal with pressure.
• Good analytical and problem solving skills
Job assigned to me was managing/tracking the project-on-project management tools, Documenting, and finalizing the scope of work, including requirements & timelines by coordinating with technical team and customers
Bhilai Engineering Corporation Limited.
Intern, June 2019-August 2019
Accomplished 3 months summer internship with BEC, one of the largest manufacturing & project management company active in Rail Transportation, Mining, Steel & Defence Sector thru supplies of Technological Parts and approved supplier of Railway Rolling Stock for American Railways.
Had an opportunity to work under the guidance of a team during the internship at BEC for day-to-day responsibilities which include working on a web- based project management system named PM-Alliance. Whereas assisting the project manager in the planning and execution of projects according to strict deadlines and budget.

Job assigned to me was managing/tracking the project-on-project management tools, Documenting, and finalizing the scope of work, including requirements & timelines by coordinating with technical team and customers

Worked on project execution, schedule management, and tracking o Serving as the communication medium between our team & customers, identifying possible flags or delay, and moderating all client meetings o Worked with technical and sales team for preparing proposals for customers o Worked under pressure and across time zones. Developing and delivering progress reports, proposals, and requirement related documentation and presentations. Handling clients and interacting with them through emails/calls
PMG Integrated Communications Pvt. Ltd.
Project Executive, November 2015-September 2017
PMG, headquarter based in Singapore offers a comprehensive suite of integrated marketing communications solutions to help clients operate dynamically and smartly across the Asia Pacific, With 18 offices across the region.
Managed Events and ensured the execution of services including but not limited to:
• Responsible for interacting with the clients and ensured timely follow-ups
• Client Servicing and Back-end Support. Analyzed customer’s need and made arrangements adhering to company policies.
• Operations Handling and on Ground Executions. Liaised between customer support team and customers
• Managed delegate registration, queries and request in domestic and as well as in international events. Conducted out-bound calling to delegates.
• Collaborated with sales team to ensure that customer’s need and goals are met at each event
EDUCATION
B.Tech – Computer Science Engineering
Manav Rachna International Institute of Research & Studies 2020
Diploma – Computer Science Engineering
Birla Technical Training Institute, Pilani 2016
Sr. Secondary – Intermediate (12th)
National Institute of Open Schooling 2017
Secondary – Central Board of Secondary Education
Apeejay School, Saket 2011

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2020-09-21

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2019-09-27

pratibha

Experience
Admin cum program coordinator • wow factors india pvt. ltd. • August 2016 – Present
§  Organize, Arrange & Coordinate for training programs.

§  Coordinating reports from field and consolidating reports.

§  Data entry and data analysis.

§  Keeping record of Program officers/Team Leaders field visits, visits analysis and follow up.

§  Maintain records for attendance, Salary Administration, Stationary indents, disbursement as required.

§  Assist Finance Officer for procurement of Stationery, computers, or any equipment for office usage.

§  Conducting recruitment & selection activity.

§  Assist in training & development activity.

§  Keeping, Maintaining & updating.

§  Personal files/records of project employees.

§  Job responsibilities, increment and renewal of contracts.

computer teacher • A.K. Middle Public School • january 2015 – july 2016
§  Teach the student according to their syllabus.

§  Type the all Question Paper according to the Semester.

§  Keep the all School’s Student records in Excel Sheet.

Helpdesk Co-ordinator • HCL Info system Ltd • September 2009 – november 2010
§  Responsible for taking care of all IT Calls (Hardware, Software and Networking Calls), PC Allocation to new users, System configuration (E-mail, Internet, and Printer Setup).

§  Providing System support to the software Developers that are working for Various Projects for clients like: Corp MIS, EMI, EHS, CEVA, IKEA, RDA and FINANCE Department in HCL Technologies.

§  Install and configure new setup of Desktop includes configuring connectivity, application support.

o   Work experience in windows XP: installation, configuration and troubleshooting.

o   Work experience in outlook: installation, configuration and troubleshooting.

o   MS office and other software installation, configuration and troubleshooting.

o   Knowledge in Active directory – user account creation, resetting password, securing password.

o   Working on Remedy Tool for managing the calls or request.

§

Hobbies
§  Art & Craft

§  Reading

§  Meeting new people with different ethnicity and culture

§  Listening to music

§  Organizing events

§  Playing Badminton

§  Cooking

§  Spending time with children
Installation & Application of Office 2003, Windows XP, Outlook Configuration.

§  Installation of the updates, Antivirus.

§  Supporting all Laptops like TOSHIBA, DELL, HP, HCL, Sony and coordinating with vendor:

o   Prioritizing the calls as per the needs of the process.

o   Resolving the call and ensure the call closure is also maintained.

o   Escalating the hardware issues to vendor & follow up on the same.

o    Escalating the critical issues to ML Operations team and Responding to IT service requests emails.

o   Maintaining the Assets master & ensuring the asset is been verified.

o

languages known
Hindi
English

Incident / Change/ Vendor Management.

o   Preparing several MIS reports on the same.

o   Exposure towards IT SD Management in handling end user calls.

Maintaining SLA for the Incidents & requests.

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Written by
2019-06-02

Somak *****

HUMAN RESOURCE (HR)

Dedicated and motivated Graduate seeking entry level HR job with to utilize my true potential while nurturing skills.

 

PROFILE

·         Pursuing PGDM from Attitude Academy affliated to TATA INSTITUTE OF SOCIAL SCIENCES ; determined to carve a successful and satisfying career in the industry.

·         Knowledge of Recruitment, HRIS(Human Resource Information Software), and Performance Appraisal  in HR industry.

·         Understanding of  services such as Training & Development, Administration Management, Payroll Management, & completed project on “Recruitment Management” for helping the organization to perform its activities efficiently.

 

Technical Skills

HR- One, sumHR X990

SKILLS

·         Employee Relations

·         Performance Management

·         Multi-Tasking

·         Team Leading

·         Communication

·         Negotiation

·         Office Support

·         Team Building

·         Problem Solving & Conflict Management

·         Team Orientation

·         Organization

·         Computer Literacy(including internet , email , word processing)

·         Strategic  Orientation

·         Relationship Building

·         Leadership

·         Critical Thinking

·         Logistics

·         Staffing

·         Mentoring

·         Finance

·         Accounting

·         Presentation & Public Speaking

·         Hiring

·         Firing

 

 

EDUCATIONAL CREDENTIALS

 

PGDM HR AND ADMIN 2018

Tata Institute of Social Sciences (TISS- SVE), 76%(upto 1st Sem)

 

BTECH Computer 2016

UEM College, IEM, 63.02%

 

HSC 2012

Army Public School, CBSE Board, 59.2%

 

SSLC 2010

Army Public School, CBSE Board, 79.8%

 

Project taken as a part of Academic Curriculum

 

Project : ”Recruitment Management System”

 

Review : The project was undertaken to understand how recruitment management system helps in identification of potential candidates for organisation .By  Recruitment Management System one can understand how the CV gets shortlisted, how recruitment consultants attract candidates, characteristics of Newspaper advertisements and finally what happens in an interview.

 

 

Additional Qualification / Achievements / Certifications:

 

·                                             Certificate in Microsoft on Software Developmental(C#) Fundamentals

·                                             Certificate in Microsoft on Database Fundamentals.

·                                             Certificate in Microsoft on Windows Development Fundamentals.

·                                             Certificate in HP on Networking Concepts & Security

·                                             Certificate  in International  Science Exhibition for Robotics

·                                             Certificate from Tata Institute of Social Sciences on completion of Interactive Workshop on Transfer yourself to achieve faster than ever before.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Written by
2018-11-11

Rajavelu *************** ******** ******** ********

PROFILE
To make a positive contribution through my knowledge,
skills, personal commitment and to strive for the
organization and individual excellence.
ACADEMIC CREDENTIALS
AREA OF INTEREST
Embedded Systems-Firmware
Industrial Internet of Things-Real Time
communication of industrial data

WORK EXPERIENCE
Embedded C    
Linux   
C++   
Micro-controllers   
Protocols    
Python   
Assembly   
Unix Shell Scripting   
2012 – 2016
Jeppiaar Engineering College
Electrical & Electronics Engineering
2011 – 2012
Sri Sankara Vidhyashramam Mat.Hr.Sec.School
HSC
2009 – 2010
Bharath Dass Mat.Hr.Sec.School
SSC
12.2018 – 07.2018
Vector India -Embedded Systems Training Institute
7 months – Course in Advanced Embedded System
” VECTOR INDIA” – Chennai.
Tamil – (Native)Read/Write/Speak
English – Read/Write/Speak
German – Read/Write/Speak
Hindi – Read/Write/Speak
Telugu – Read/Write/Speak
April 2018 – present
LCS Controls Pvt Ltd., Chennai
Embedded Software Engineer
Responsibilities:
To develop firmware driver/application based on
Client specification’s.
Industrial automation, weighing,data transmission.
Loading & Hauling time- Dump/Tipper trucks
calculation,display, data logging & transmission.
Skills:
Controller: PIC18F46k80, PIC18F4550, Vinculum USB
Host controller,LPC1548,LPC1768, Nuvoton
Development board: Toradex, Raspberry Pi
IDE: Keil, MpLab, Vinculum II,Embedded C, MISRA
coding standard, Hercules, Bus Master, Com-
Debug.
UART(RS232,RS485,MODBUS),I2C, SPI,CAN(J1939),
CANOpen, RTOS
Ability to analyze schematic, use Logic Analyzers,
JTAG Debugger, Digital Oscilloscope & soldering
03.2017 – 09.2017
Tech Mahindra, Hyderabad
Associate Software Engineer
Responsibilties:
To develop Unix Shell scripting based snippet for
Security application.
To develop applications on Development boards – for
prototyping and module testing.
IOT based application development/testing
Skills:
Unix shell scripting, C programming,Python
Eclipse IDE, Putty, Ubuntu
Development boards, PUBNUB
08.2016 – 01.2017
M/s Ravel Hiteks Pvt., Ltd., Chennai
Intern-Embedded Software
Responsibilities:
To work with metering, mixing & dosing systems
Controlling the motors through PWM, LCD, keypad,
Overall analysis of Schematic, soldering.
Skills:
Proteus simulation tool,RS232, RS485
Reneasas R8C series controller.
TECHNICAL SKILLS
CERTIFICATIONS
Advanced Embedded Systems Course from Vector
India,Chennai
SIX SIGMA Green Belt from Anna University & TVS
Completed 5 levels (A1, A2,B1,B2.1,B2.2) of German
Language from Goethe Max Mueller
Bhavan,Nungambakkam
Completed Prathamic and Madhayama In Hindi
INTERPERSONAL SKILLS
HOBBY
D
IY
 Portrait’s
 Gym
PROJECTS
Autonomous Flaw detection on Railway Lineharnessing
Solar Energy –
Aim:
To detect hazards on Railway line-thereby
reducing the chances of Derailment
Components Used: Raspberry Pi Dev board,
Raspberry Pi cam, IR sensor, L293D motor driver, DC
Motors, GPS Receiver, Solar Panel, Battery.
Working:
The Raspberry Pi continuously sends signal
to the L293D driver to operate the DC motors. When IR
sensor input becomes High the input to the L293D stops
and the input to Raspberrry Pi camera activates and
encrypted image/video sent to destination. Additionally
GPS details encrypted via XAMPP & My SQL server, can be
viewed on providing a user name and password on a webpage.
Generation of Electricity from Stem of an Ideal
Wind turbine by Faraday’s Law & action of pressure
Aim:
To generate electricity by the pressure and
movement of stem of turbine being installed in Ocean
water.
Components Used: Battery, LED,
Working:
The wire wound conductor which is placed on
the top of turbine gets rotated by the action of pressure
thereby the magnetic flux being generated provides an
emf which generates electricity which can be stored and
used
PAPERS
Pill sized endoscopy using magnetic propulsion
technique for the examination of GI tract- secured
Ist position -National Level Technical Symposium
dated 25-01-2014.
Efficient Power utilization in Towing method of
Electric Vehicles using Fuzzy Logic dated 12-02-2014
Feedback control of ZVT Bidirectional converter with
coupled Inductor for drive-Vol 3, Issue 4, April 2015,
ISSN(Print)2347-6729;ISSN(Online)2348-3105,
International Journal on Recent Researches in
Science, Engineering & Technology.
Ability to analyze schematic, use- Logic analyzer,
Digital oscilloscope, Mutlimeter, electronic
components

Embedded Communication Standards & protocols-
UART, USB, I2C, SPI, CAN

Microcontrollers/Microprocessors,Dev-boards
PIC, LPC,Vinculum,Nuvoton,Toradex,RaspberryPI

Confident  &quick determined.
Leadership Qualities & Group Activities with
appropriate Communication.

Ability to cope up with complex and unfavorable
situations.

 Positive attitude with creative thinking
I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process.
The above stated details are true to the material fact to the best of my knowledge.

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Written by
2018-09-16

Aanchal ******* ****** *******

AANCHAL BROCA KUMAR

A qualified Writer with varied experience of 10 years+ as a Writer, Editor and Journalist seeking a senior position in the field of Content writing and Editorial in the functions Communications and Content Development.

Brief Overview

 Extensive exposure in areas of content writing and development. Worked with Times of India (A BCCL Group Company) in development and implementation of internal communications as well as launch of various web based portal.
 Appreciable knowledge of the role of Media Journalist. Have worked extensively as a field journalist with Star News (A News Channel under the Satellite Television for the Asian Region)
 Specialization in the field of ‘Feature’ writing
 Extensive appreciation of the role of an Editor; assisted in publishing of comprehensive ‘destination’ books (Brought out by Stark World Publishing Private Limited, Bangalore)
 Authored books for TERI (The Energy Research Institute).

Professional Experience (Recent Assignments) in detail:

Freelance Writer for TERI (The Energy Research Institute)
Period of Work : 2009 onwards

Currently freelancing

• Authored 5 books for TERI
• Represented TERI at Bookaroo – the Festival of Children’s Literature for 3 consecutive years

Freelance Writer/ Editor
Period of Work: June 2007 onwards

Currently freelancing for several companies and newspapers:

• Writing articles regularly for Times Of India, Nagpur edition
• Content writing for websites both Indian and international
• Editing material for websites

RESIDENT EDITOR CUM WRITER Employer: STARK WORLD PUBLISHING, BANGALORE
Period of Work: Jan 2005 – June 2007

Responsibility Profile:
 Responsible for the evolution of the ‘Style Guide’ dictating the style, format and content of the publications
 Act as Resident Editor of the group with the responsibility of managing content contributed by field contributors
 Write specific features and other articles that merit high quality and seriousness, forming an integral part of the publication – included extensive traveling to various destinations to review properties / resorts and other local features that need to be covered
 Conduct interviews with eminent personalities in order to capture various impressions that need to be incorporated as part of the overall content
 Head the editorial desk of the publishing house
 Assist in the recruitment of field writers, contributors and other members of the editorial team
 Supervise the layout, studio and creative team to ensure adherence of publications to established design templates
——————————————

SR. OFFICER, CONTENT DEVELOPMENT Employer: TIMES OF INDIA, NEW DELHI
Period of Work: July 2003 – May 2004

Responsibility Profile:
 Design and execution of internal communications mailers in Times of India
 Head design and development of two new web based portals: www.timesclassifieds.com and www.timesjobs.com., an integral part of BCCL’s web based marketing strategy
 Creating and continuously up-grading content of both of these portals
 Coordinating with field based and other contributors for content
 Senior member of the editorial desk – in charge of coordinating with other stake holders/departments to ensure seamless performance of both of the portals
 Regularly interacting with the registered franchise of the portals

PROFESSIONAL EXPERIENCE – OTHER ASSIGNEMENTS (IN BRIEF)

TRAINEE REPORTER Employer: STAR NEWS, NEW DELHI
Period of Work: July 2002 – May 2003

Responsibility Profile:
 Scripting and editing content and stories
 Trained as a filed reporter wherein had to obtain stories that were aired on prime time news

——————————————

EXECUTIVE, RESPONSE Employer: TIMES OF INDIA, NEW DELHI
Period of Work: Sept 2000 – Oct 2001

Responsibility Profile:
 Client Servicing. Interacting with potential customers who would want to place classifieds in the Times of India publications; increasing the quantum of business by selling more ‘space’
 Wording content as per the requirements of the customers
 Copy Editing and Proofing at the pre-press stage
 Completely in charge of page making and content layout

——————————————

RESEARCHER Employer: SYNERGY COMMUNICATIONS, NEW DELHI
Period of Work: May 2000 – Oct 2000

Responsibility Profile:
 Work very closely with Siddharth and Anita Basu in the creation of database for ‘Kaun Banega Crorepati’, season one
 Work very closely with Siddharth Basu in creating database for ‘Mastermind India’, a production for BBC World

——————————————

ASSOCIATE INTERN Employer: WORLD REPORT, NEW DELHI
Period of Work: May 1999 – July 1999

Responsibility Profile:
 Research content for ‘It’s a Small World’, current affairs program on Star Plus
 Manage Database & supervise post production editing of content

EDUCATION

 MA in Political Science, University of Delhi 2000 – 2002
Course Content: Contemporary International Politics, Administrative Theory, Theory of International Politics, Modern Indian Political Thought, Evolution of the Indian State, Marxism, Ancient Indian Political Thought, United Nations, International Law, and Gandhian Thought and Action

 BA (H) Journalism, Lady Shri Ram College, University of Delhi 1997 – 2000
Course Content: Writing for the Media, Communication Theory, Newspaper Production, Media Management, Press and Society, Advertising and Public Relations, Press Conferences and Presentations, Indian Govt. and Politics, International Relations, Micro and Macro Economics, Indian Economics.

 Class XII, MHAC School, Jammu (J&K) 1996 – 1997
(C.B.S.E – 92%)

 Class X, Presentation Convent School, Jammu (J&K) 1994 – 1995
(C.B.S.E – 94%)

ACHIEVEMENTS AND PERSONAL DEVELOPMENT

Achievements:
 First Division in B.A. Journalism 1997 – 2000
 Certificate of Merit from CBSE on securing highest marks in English 1996 – 1997
(All India) in class XII Board examination
 Scholarship and Gold Medal from the Government of J&K for ‘Excellence in 1994 – 1995
Academics’
 Sub-Editor of college magazine ‘Spectrum’ 1998 – 1999
 Editor of School magazine ‘Odyssey’ 1995 – 1997
 Head Girl of the School 1996 – 1997
 Member of the Student Council 1994 – 1996

Training and Workshops:

• Cleared N4 Level Japanese Language Exam and currently studying to clear N3. Proficient in spoken and written Japanese
 Month long training with Star News incorporating editing, camera, scripting, and basics in broadcasting news (Jan -Feb 2003)
 7 day workshop organized by Times of India on grooming presentation and inter-personal skills by Blossom Kocchar

Projects and Thesis:
 The State of Science Journalism in India, AIDS – Killer Disease, Rajasthan – With special reference to women, Brain – Drain, Kashmir – Terror Unleashed, The Gujral Doctrine, Charles Dickens – A Critique, Melting Away – Exploring the Ice Cream Industry of India

COMPUTER & LANGUAGE PROFECIENCY

Adequate working knowledge of MS Office
Proficient in English, Hindi, Urdu, Punjabi and Japanese

STRENGTHS

Sincere, Committed and Hard Working
Concentration and Patience
Ability to meet deadlines
Result Orientation, Multi tasking and Prioritization
People Management, Communication skills and Leadership

 

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Written by
2018-05-10

Shanker ******** ********** ************

 

PROFICIENCY FORTE – For resume call 9910612773

Senior management customer operations professional with 19 years of experience in senior leadership roles across diverse organizations. Strong and proven track record of delivering profitable growth in highly competitive markets, developing and implementing strategies for new services. Exploring challenging managerial assignments with a professionally managed organization

Expertise In
________________________________________

Customer Service Delivery

P&L Accountability / Management

Resource Planning & Management

Team / People Leadership

Business Development

Channel Management

Services Sales Planning / Enablement

Business Innovation & Agility

Continuous Service Improvement

Innovation & Capability Growth

Process Simplification & Re-Designing

Cost Reduction Strategies

Performance Management

Productivity Optimization

Collaboration & coordination

Retail Operations

Leadership Strengths & Highlights
________________________________________

 Proven ability in defining pricing strategies & restructuring of business operations based on collated market intelligence on competition; Proficient in analysis of sales figures & forecasting sales volumes, analysis & interpretation of trends to facilitate planning.

 Excellent track record in envisioning & leading revenue and growth initiatives grounded solidly on business and economic value; successfully designed & implemented technical solutions, delivering a strong ROI.
.
 Strong background in implementing strategic initiatives, developing market penetration techniques, competition/ market analysis; evaluating market response/ requirements to be communicated to various teams for accomplishment of business goals.

 Adept at setting up an effective distribution & channel network for enhancing market penetration across the target market segment. Guide distribution teams in effectively closing identified business deals with potential revenue impact.

 Proficient in various operational aspects of telecom post paid operations as well as service quality parameters aimed at enhancing client satisfaction

 Proven expertise in seamlessly collaborating with ‘C’ level executives, senior management, stakeholders, business partners, customers and team members to deliver responsive and quality strategic, operational and business outcomes.
.
 Proactive decision maker, having practical management style and excellent skills in management of people capability including performance management, succession planning and recruitment; adept at leading large teams to maximize productivity.

Professional Experience
________________________________________

Binary Teletech, Bangalore Aug 2013 onwards
DGM – Customer Service Delivery

Key Profile:
• Conceptualizing customer services strategies based on extensive analysis of service operations and market dynamics, monitor Operations of after sales customer Support Structure and its performance.
• Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
• Assessing customer feedback, evaluating the improvement areas & providing critical inputs; advocating process compliance via regular review meetings.
• Evaluation of customer engagement quality and service delivery parameters.
• Accountable for first time resolution at front end and backend through driving improvement towards quality parameters and C-Sat scores.
• Instrumental in evaluation and analysis of customer service ratings and draw an action plan to improve satisfaction scores.
• Focus on identification and incorporation of new products in the market to enhance the product portfolio as well as maximizing brand awareness through designing of monthly and seasonal leaflets.
• Manage a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
• Collaborate with various support teams for frequent training and development of customer interfacing Staff.
• Setting a clear directive and deploying strategies focused towards high customer service standards.
• Accurate reporting of customer service standards through MIS reports and audits.
• Incorporation of best industry practices to ensure sustained growth and service Standards.
• Collaborate with internal & external teams in effectively implementing channel marketing programs, set up loyalty programs for trade & channel partners.
• Capability to work with large teams of senior level professionals and directly reporting team and ability to communicate at multiple levels with both customers and colleagues.
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Enterprise Impact:
• Consistently Increased customer Service and Quality Scores by 12%.
• Rated high for accomplishing 18% enhancement in Overall Department Operational Efficiency.

Idea Cellular, Bangalore May 2005 –Jul 2013
Manager – Service Delivery ~ Feb 2009 – Jul 2013

Key Profile:
• Collaborated with various support teams in roll out of “My Idea” and “Idea Point” service centers across the circle leading to opening 147 service centers across the circle in a span of 1 year.
• Defined service standards, policies in compliance to KPIs. Organized training sessions for field engineers and area managers for maintaining seamless operations.
• Resolved technical updates /issues in coordination with customer service & factory (Quality/R&D).
• Focused on planning, development, implementing & controlling in compliance to revenue and cost parameters.
• Assisted in the service operations team for providing proactive solutions & enhancing operational efficiencies.
• Conducted operational audits for ensuring compliance to Total Quality Management parameters for maintaining positive customer satisfaction index.
• Planning & execution of customer life cycle management therapies, to arrest churn levels of customers. Providing quality customer support by ensuring first contact resolution to them.
• Strategizing and managing churn control activities, both proactive and reactive. Day to Day monitoring of involuntary and voluntary churn control activities.
• Managed roll out of 3G products & services across various service centers; rolled out MNP across service centers in Karnataka.
• Interacted with Zonal Regional Managers for effectively resolving business as well as operational issues
• Built/maintained productive business relationship with existing clients and prospects for identification / development of internal and external commercial opportunities.
• Implemented initiatives like loyalty program, service camps and customer meets to enhance growth in walk in/conversion rates.
• Worked on standardization of systems through evaluation of department operational and corporate standards.
• Monitored/managed inventory management systems within the area with focus on slow moving and non moving products.

Enterprise Impact:
• Rated high for consistently maintaining partner profitability targets at over 95%.
• Significantly enhanced CSAT scores by implementing First Time Resolution in operations.
• Accomplished good rating by third party survey for customer experience at Service Centers.

Manager – Channel / Corporate Receivables and Fraud Management ~ Jan 2006 – Jan 2009

Key Profile:
• Evaluated & optimized credit limits to prevent exposure and fraud for enhancing organizational bottom lines.
• Focused in enhancing client satisfaction by implementing effective SLA based query resolution and consistently rendering qualitative service delivery.
• Guided team members in identifying & evaluating new and cost effective modes of payment and billing.
• Set up & managed robust Fraud Management system to minimize revenue leakage.

Enterprise Impact:
• Successfully implemented priority-based customer service module for effectively resolving issues of premium corporate customers.
• Assessed credit limits to acquaint on client billing and payment patterns.

Assistant Manager – Credit Control ~ May 2005 – Dec 2005

Key Profile:
• Managed implementation of Grid Based credit limit assignment as well as setting up Contact Point Verification for the state of Karnataka.
• Ensured smooth functioning of fraud management systems and pre-check alarms as well as seamless agency operations.
• Focused on enhancing credit limits for customers in IR location based on eligibility criteria.
• Collaborated with sales department for identifying delinquent customer groups and negative areas. Enhanced operational efficiency by automating the FMS system.
• Optimized resource utilization through decentralization of team responsibilities across areas of operation.

Enterprise Impact:
• Acknowledged for optimizing revenues through effective monitoring of Red Alert Customer Groups and IR locations.
• Successfully reduced suspension percentage through Bills Review and reduced Red Alert Cases by 30%.
• Enhanced first bill payments by 23% and corporate receivables by 14% through optimized usage of Fraud Management Systems.

Convergys India Services Ltd., Bangalore Feb 2004 – May 2005
Team Manager

Key Profile:
• Optimized resource utilization and streamlined processes to enhance operational efficiency / departmental profitability.
• Guided team members in effectively resolving critical cases with potential business impact based on pre-defined quality parameters.
• Assessed skill gaps of team members and organized skill enhancement sessions for improving individual skill sets.
• Implemented various internal controls and improvement initiatives based on operational or business requirements.
• Maintained updated records related to day to day business transactions and action taken reports.

Enterprise Impact:
• Exceeded call quality score consistently averaging > 90%.
• Implemented caller authentication procedure to ensure complete customer confidentiality.
• Reduced the abandoned statistics by 6.8%.

Previous Assignments
________________________________________

Officer – Credit Control &Risk Management | Tata Teleservices Ltd, Bangalore Mar 2003 – Feb 2004

Associate Executive | Radio Shack Canada, Toronto (Canada) May 2001 – Dec 2002

Business Consultant | Premier Systems, Toronto (Canada) Mar 2000 – Oct 2000

Technical Support & Billing | JT Mobiles Ltd., Bangalore Aug 1996 – Mar 2000

Academics
________________________________________

Education

• BA (Economics & Statistics), PSG College of Arts, Coimbatore in 1994.

Professional Enhancement
• Diploma course in Oracle 8i and Visual Basic 6.0.
• Diploma Course in Web Designing (well versed with Adobe Illustrator, Adobe Photoshop, HTML, Digital
Imaging and Macromedia Flash).

Personal Details
________________________________________

• Date of Birth :15th December 1972
• Languages known : English, Hindi, Tamil, Marathi, Kannada
• Nationality : Indian
• Passport Details : L6144538 valid till 2023

~ References Available Upon Request ~

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