IT Field sales B2B

We are hiring for a Sales executive for IT Company (B2B Field)

Position: Field Sales and marketing

Location: AcmaCorp Solutions Pvt Ltd. 312, Spaces 912 Commercial Complex , pleasant Park , Mira Bhayander Road , Thane – 401107

Experiance : 0 to 03 year (FRESHERS ALSO CAN APPLY)

Qualifaction: Any Graduate

Job Details:

Candidate should have experience in Website development services and IT Software Sales
Daily reporting to Product Head/Marketing Head
Responsible for sampling and demoing to customers.
Checking e-mails & correspondence with customers.
Correspondence with branches & preparing daily marketing reports.
Price negotiation and finalization with the Product Head.
Generate/Renewal of AMC
Must contact all the clients and potential customers to discuss whether their products would meet their requirements
Arrange meetings with the clients or visit their offices or homes to persuade them to buy a product or subscribe to any service which your company is offering.
The focus should be to increase the sales of the company
Should provide a concise description of the products and services to the customers and also draw attention to the benefits of the available services.
They need to generate business leads for the company for which they are working for and also prepare and maintain statistical data and provide reports whenever necessary.
Requirement –

Local Candidate
Two-Wheeler with Driving License Should be able to read, write and speak Local Language.
While communicating with HO at least he should be well versed with HINDI.

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Rameshwari *

Faculty Trainer – State Bank of India -Rural Self Employment Training Institute,
Ariyalur, Tamilnadu.
From June 2013 – till date
· Verified long-term staff excellence by implementing updated and continuous training
initiatives such as offline modules, interactive programs, and skill training.
· Liaised between executives and entry-level trainees, facilitating smooth
communication, and motivating self – employment.
Project Development Manager -Sector Skill Councils (SSC) functioning under The
National Skill Development Corporation (NSDC), Ariyalur, Tamilnadu.
March 2006 to May 2013.
· Optimized business and management practices to improve all facets of project
development and execution.
· Led key projects while managing timelines and meeting deadlines within budgetary
limits.
· Enhanced operational and team practices to optimize project development.
· Networked with prospects to increase business revenue and facilitate customer
acquisition.
· Managed projects while defining scopes, establishing schedules and estimating
expenses.
· Defined project scopes, cost estimates and schedules.
· Developed and presented project and funding proposals.

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Andrew *******

 

MURUMBA K. ANDREW

ACCOUNT MANAGEMENT * SALES * PRODUCT DEVELOPMENT * IT EXPERT

PROFILE

Skilled and experienced Account Manager focused on maximising sales by developing and managing accounts systematically and logically. Successful at expanding network connections and introducing products persuasively.

SOFT SKILLS

Strong leadership and mentoring skills

Skilled communicator Strong work ethic

Results driven, Respects diversity , Good time manager

Team player, Problem-solver

CAREER EXPERIENCE

BUSINESS DEVELOPMENT OFFICER- ICEA LION GROUP LIMITED

Responsible for Agents and brokers assist in quotations, closing business, claims & Execution for Corporate Clients Sales.

April 2014 – July 2022

• Responsible for business development and sales account management for different products and solutions for agents and brokers

• Planning and executing effective sales and new business development strategies • Prepare quotations, tenders, and executive updates.

• Identifying and implementing a Customer Relationship Management (CRM) System for the company.

SALES ACCOUNT MANAGER – JUBILEE INSURANCE COMPANY
January 2013 – March 2014
Responsible for business development and sales account management for: – Medical Cover, Personal Accident Cover, Motor Insurance Cover, Property insurance cover solutions.
• Grew annual sales volume by developing and maintaining solid relationships with

customers, and internal teams.
• Maintained customer sales records, preferences and histories including

expenditure in the CRM to help sales forecast projections.

• Consistently achieved and surpassed annual revenue targets across,

• Managed individual & cooperate accounts, guiding and advising clients on best solutions for their requirement.

• Facilitated executive business reviews annually with key accounts and establish deeper relationships with account leadership by discovering and solving pertinent issues.

• Worked trade shows and other marketing events to increase sales leads. • Undertook continuous education and product knowledge training.
• Networked with potential customers both online and offline.
• Compiled and coordinated Tenders and pre qualification processes.

SALES EXECUTIVE- AAR INSURANCE

March 2011– January 2013

Responsible for business development and sales account management for: – Medical Cover, Personal Accident Cover, Wiba, Property insurance cover solutions

Assist in the effective implementation of the Sales plan.
Implement a monthly marketing plan
Conduct reviews on accounts on regular basis to evaluate clients’ demands and

usage of account; determine types of services/products and prices/fees satisfying

the clients’ needs as well as the organisation’s objectives.
Execution of effective promotional events and activities.
Following and supporting the organisation’s marketing and communications & strategies. Accounts Management. Also Providing a weekly sales report to the Business Unit Manager.

PROFESSION TRAINING AND ACCREDITATION

SALES SKILLS

• Tune up for successful sales and product training

WORKPLACE  SAFETY AND HEALTH

Safety Essentials

Fire Fighting & First Aid

ANTI-MONEY LAUNDERING/COUNTER TERRORIST FINANCING

To Identify signals for Money Laundering. And also to detect Terrorist financing which might be used through Insurance.

PROFESSIONAL AND WORKING SKILLS
COMPUTER SKILLS
ORGANISATIONAL SKILLS
SALES SKILLS
MARKETING SKILLS
PUBLIC RELATIONS SKILLS
REPORTING SKILLS
MANAGERIAL SKILLS
ADMINISTRATION SKILLS

PERSONAL SNIPPETS

Date of Birth: 31st March, 1981
Languages Known: English and Swahili
Nationality: Kenyan
ID No.: 22931139
Visa Status: Residence
Driving License No.:

Kenya Driving License Holder
Marital Status: Married
No. of Dependents:  4

SALES EXECUTIVE (DATA SOLUTIONS)- TELKOM KENYA

February 2009 – November 2010

• Involved in the company’s start up and growth in Voice/data solutions through sales of Modems both corporate and individuals. Provided confidential secretarial and general administrative and secretarial support to the company, Telemarketing, Sales strategy and customer care.

TUTOR – MEGABYTE COMPUTER COLLEGE – MOMBASA

December 2006 – June 2008

Making direct sales of internet products to the customers
Offering technical advice to customers
Collect data from the public concerning the usage of internet
Advising the company as per the market research where to boost the network.

EDUCATION

TECHNICAL INSTITUTE NAIROBI

Diploma IT (Information Technology)

ALMA TRAINING INSTITUTE (ATI)

Certificate in Computer Systems & Applications

Sinoko High School

Kenya Certificate of Secondary Education (KCSE)

Silungai Primary School

Kenya Certificate of Primary Education (KCPE)
1.
REFEREES

PETER MWABILI
BUSINESS DEVELOPMENT MANAGER ICEA LION GENERAL LTD

Peter.mwabili@icealion.com

Tel: +254 721 606915

2. MARYANN KAGONDU
BUSINESS DEVELOPMENT OFFICER ICEA LION GENERAL LTD

Maryann.kagondu@icealion.com Tel: +254 722 461169

3. CAROLINE MACHARIA
BUSINESS DEVELOPMENT MANAGER

JUBILEE INSURANCE COMPANY caroline.Macharia@jubileekenya.com Tel: +254 720923024

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SATYAPRIYA ******

Curriculum – Vitae

 

SATYAPRIYA SHARMA                                         F-103, Rajhans Platinum Residency, Nr. New LP Savani School, Pal Road, Surat – 395009

Mobile: 9879862476

E-mail: satya1571984@gmail.com

 

CARRER OBJECTIVE

To pursue a career in challenging atmosphere which provides ample opportunities of growth. My work in the long run should enhance the prospects of the organization I work with, provide me space to explore my capabilities and financial satisfaction.

PROFESSIONAL QUALIFICATION

Ø Master of Business Administration (MBA) from Sikkim Manipal University

Ø  Bachelor of Physiotherapy from South Gujarat University, Surat

SPECIALIZATION

Ø       Human Resource

ACADEMIC QUALIFICATION

Ø  Passed 12TH (2002) from K.V.no.1, AIRFORCE STN.JAMNAGAR, GUJARAT.

Ø   Passed 10TH (2000) from K.V.no.1, AIRFORCE STN.JAMNAGAR, GUJARAT.

WORK EXPERIENCE:

1.)  Present Employment

Company Name: – Kataria Automobiles Pvt. Ltd.

Designation: – HR / ADMIN. MANAGER

Period of Employment: – 4th August 2014 to Till Date

 

 

Job Responsibility: –

HR Profile: –

·       Recruitment & Selection

·       Handling the Organization Structure

·       Organizing & Handling the Induction Programme to New Joinee.

·       Restructured the recruiting process with an emphasis on hiring the best possible candidate and streamlined and improved the orientation and training program to maximize performance and retention.

·       Working on the Change Management, Leadership Development & People Management

Coordinating with Management with New System and Policy development and implementation.
·       Maintain employee’s individual’s personal record files.

·       Coaching & Counselling of Employees.

ADMIN Profile: –

·       New Joining Formality like Employee details Forms, ID card, Attendance Registration, etc.

·       Periodically updated the employee information manual and personnel policies to ensure compliance with changing state regulations.

·       Processing Payroll.

·       Factory license, PF returns, local, government & disciplinary Action, etc.

·       Maintaining 5S Housekeeping for Clean Room and Factory Inside & Outside.

·       Workmen compensation

 

Ø  Worked at G3 Motors Pvt. Ltd. (Authorized Dealership of Mahindra & Mahindra) as HR Manager from May 2013 to July 2014.

Ø  Worked at Smartinfosys.net as HR Executive from March 2011 to April 2013.

Ø  Worked as a Management Trainee at Surana Hospital and Research Center, Malad, for six months.

Ø  Worked as a Management Trainee at Sarla Blood Bank, Thane, for six months.

KEY STRENGTHS
Ø  Believe in teamwork.

Ø  Good Communication skill,

Ø  Time Management, Diligent,

Ø  Can work in any environment.

INTEREST
Ø Making new friends,

Ø Playing Cricket

Ø Working Out

 

EXTRA CURRICULAR ACTIVITIES

Ø  Played Nationals in Cricket Under 19

Ø  Winner of Inter college table tennis for two consecutive years.

LANGUAGE KNOWN:                  English, Hindi, Gujarati

 

 

PERSONAL DETAIL

Father’s Name                                  :           Mr. G.C.SHARMA working as Master Warrant Officer in Indian Air Force

Date of Birth                                     :           15TH. JUL.1984

Marital Status                                   :           Single

Nationality                                         :           Indian

 

Date:   ………………

Place:  ……………….

(SATYAPRIYA SHARMA)

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Prasanna

RESUME

 

 

PRASANNA V.

44, Double Street, Agraharam,

Singanallur, Coimbatore – 641 005

Telephone: (Res) 0422 2590806

Mobile: 98949 57185

Email: prasannavenkat@rediffmail.com

 

OBJECTIVE

 

To pursue a challenging career and be a part of progressive organization that gives scope to enhance my knowledge, skills and to reach the pinnacle in this field with sheer dedication, integrity and hard work.

 

EDUCATIONAL QUALIFICATION

 

B.Sc (Electronics) in 2000 from Bharathiar University, Coimbatore

 

College of Study: S.N.R & Sons, Coimbatore.

 

Preceding Organization: Airlift Trans Oceanic P Ltd. Coimbatore.(Airlift USA Inc.,)

 

Inside Sales Assistant – Business Development

 

Work Period: MAR 2016 to MAR 2019

 

 

Job Profile/Description:

 

·         Follow Instructions and execute tasks as and when required.

·         Handling Client Calls, Website Enquiries- USA & Canada.

·         Analyze Client Enquiry, Gather specific requirements for Import Shipment

·         Sending Rate Quote, Proposal through E-Mail & book Containers(out-bound calls, USA)

·         Handled Customer Care and Trucking.

 

WORK EXPERIENCE

 

Total Years of Experience : 8+

 

Ø  Worked as a group leader in Trinity Tech P Ltd Coimbatore- handling a group of 10 members.assigning daily targets and reporting to the head.

 

Ø  Appointed as team head in ABBRACHIA E-Tec P Ltd, Trichy for handling inbound customer escalation calls for a Canadian process.

 

Ø  Worked as process associate for E2E Serwizsol P Ltd (TATA BPO) Hyd,2004-2005 handling inbound calls for TATA INDICOM(121).

 

CTC: 30k/month

 

Organization                  :           Ross Innovation Group (p) Ltd, Coimbatore

 

Work Period                  :           May ‘15 to Nov ‘15.

 

Designation                  :           Sr. Process Associate

 

Job Profile                    :           Handling Outbound Sales & Marketing Calls (USA)

 

 

Organization                  :           Professional Duct Cleaning Services

 

Work Period                  :           Jan 11 to Oct 14.

 

Designation                  :           Tele-Marketing

 

Job Profile                    :           Fixing Appointment for Duct Cleaning- Canada.

 

 

Organization                  :           Vanguard Info-Solutions, Bangalore.

 

Work Period                  :           Dec 2005 to Dec 2006.

 

Designation                  :           Tele-Marketing Executive.

 

Job Profile                    :           Selling Internet Service (EarthLink) to US Customers.

 

 

PERSONAL PROFILE

 

Fathers Name                            (Late) Mr. E.N. Venkata Subramaniam – (Lakshmi Card Clothing, Coimbatore)

 

Date of Birth                 :           13th January 1977.

 

Marital Status                :           Single.

 

Nationality                     :           Indian.

 

Languages Known         :           English, Tamil and Hindi.

 

Strengths                      :            Leadership Qualities, Ability to work under pressure with
problem solving techniques

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Ambar *****

Profile Summary
Prince2 Certified Project Manager offering a proven record of success leading all stages of multidisciplinary projects, expertise at Resource Planning, Project Estimation, Scheduling, Tracking and Implementation
Development professional with over 5 years of experience in the Non-Profit Sector; skilled in building a relationship with CSR sponsors and Government Development Departments for implementation of development projects
Innovative, goal-driven professional with deep involvement in matters related to liaising with government development institutions such as tribal development department, agriculture department, NABARD for implementation of development projects
Represented organizations to communicate with prominent CSR partners such as Hinduja Foundation, ASK Foundation, Tata Motors Ltd, Pfizer, Mahindra and Mahindra, BAJAJ, TCEL, TATA-AIG, and others
Skilled at promotion and nurturing of producer organizations which encompass business planning and management and market linkages
Professional experience in planning, monitoring, and implementation of development projects in the Marathwada region and tribal belts of Maharashtra
Comprehensive knowledge and understanding of the latest development, best practices, initiatives in CSR Education Soft Skills
2019: PG Diploma in Rural Management (PGDRM) from Institute of Rural Management Anand, Gujarat
2012: B.Tech. (Computer Science) from Uttar Pradesh Technical University Notable Accomplishments Career Timeline
AMBAR KUMAR
Project Manager
Experienced development professional and certified project manager with a demonstrated history of working in the non-profit sector. Skilled in Project Management, Corporate Social Responsibility, and donor nurturing, and servicing. Strong professional with a PGDRM focused in Rural Management from the Institute of Rural Management, Anand
ambarkumar93@gmail.com +91-9322985946/ 7718824732
https://www.linkedin.com/in/ambar-kumar-
Core Competencies
Corporate Social Responsibility
Rural development & Management
Community Building & Development
Project Planning & Management
Resource Mobilization
Proposal & Concept Note Development
Strategic Planning & Leadership
Supervising 20
different CSR &
Govt. projects
across Maharashtra
holding 5 to 6
members in each
team
Enhanced a CSR
project’s financial
performance from
50% to 80% within
two years in 2021
Established healthy
relations with
government
agencies &
enhanced the
business
performance &
sustained the
operations
Reliance Industries Ltd., Mumbai as IT-Executive
Smile Foundation, Mumbai as CFC-Executive
Jun’16-Apr’17
May’19-Present
BAIF Development Research Foundation, Nashik as Senior Programme Manager
Feb’13-May’15
Certifications 2021
Prince2 Foundation Certificate in Project Management
Certified Project Manager from Business Value Oriented Principles Ltd.
Certified Corporate Social Responsibility Professional-VSkills
2020
Nonprofit Essentials from nonprofitready.org
Project Management Certification from Udemy
Negotiation Team Player Analytical Interpersonal Communicator Planner
May’19-Present: BAIF Development Research Foundation, Nashik as Senior Programme Manager Jun’16-Apr’17: Smile Foundation, Mumbai as CFC-Executive Feb’13-May’15: Reliance Industries Ltd., Mumbai as IT-Executive Work Experience Key Result Areas:
Spearheading CSR and government-sponsored development projects in various thematic areas namely Livestock Development, Agriculture Development, Natural Resource Management, and Community Health
Steering the daily operations of different projects through assigned staff and by prioritizing and delegating responsibilities in ways consistent with the organization’s mission, vision, strategic goals, and performance targets
Liaising with CSR officials and government development departments to assure the overall direction & integrity of the project
Managing changes in the project scope, project schedule, and project costs using appropriate verification techniques; tracking project performance, specifically to analyze the successful completion of short and long-term goals
Ensuring overall management and submission of progress reports, quarterly progress reports, annual progress reports, and utilization certificates for different projects
Monitoring overall progress of the projects and driving for corrective, preventive actions for its smooth implementation
Preparing concept notes and proposals for new projects by routinely engaging with cross-functional teams and stakeholders
Nurturing and promotion of Dairy FPOs through the development of a robust business plan, operations management, and market linkage
Collaborating with Programme Operations, and Impact Teams to ensure quality implementation of programmes
Extending support and mentoring the team members in executing project tasks
Monitoring and assessing the training needs of the staff/associates and guiding accordingly to develop their capacity Key Achievements:
Improved the cumulative financial performance of development projects from 85% to 90% in 2020-21 Highlights
Established relationships with major potential donors/companies and developed various fundraising-programs
Conducted value education workshops in Schools for sensitizing school children through talk, events, workshops, and raised voluntary funds for less privileged children Highlights
Provided support to end users related to Hardware and Software, Computer Applications, and Network Issues
Planned and initiated successful migration of old operating systems to Windows 8 Operating Systems IT Skills
Microsoft Windows & Office
Internet Applications Personal Details Date of Birth: 17th March 1990 Languages Known: Hindi, English & Marathi Address: Flat no 204 Cherry Building Dream Citi, Samta Nagar Nashik -422006
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Ritika ******

Academic Qualifications:
Bachelor of Engineering, Shri Shankaaracharya Technical Campus, Bhilai 2018 – Ongoing
● Major: Computer Science and Engineering Current CGPA (after 3 semesters): 7.89 / 10
**Due to COVID 19 pandemic the results of 4th and 5th semester were postponed and are yet to come.

Research Interests: Machine Learning, Artificial Intelligence, Data Mining, Parallel and Distributed
Processing, Data Visualization

Publications:

ADTrap – Adverse Drug Reaction Classification using NLP Tools and Deep Learning Methods
Indian Research Journal on Advanced Technologies. Volume 1 Issue 1, August 2020
Ritika Saxena, Kshitij Soni
● Explored the extent to which the ADR assertive text segments can be classified from text
based data sources particularly social media sources and structured datasets.
● Investigated different Neural Network Architectures for ADR classification. Export NLP
techniques to extract informative and portable features from text coming from different sources.
● Investigated the performance of supervised classification approaches from the data from social
media to from other more structured and unstructured sources.

Image Classification with Fashion-MNIST
Indian Research Journal on Advanced Technologies. Volume 1 Issue 1, August 2020
● This project aims to gain a deeper understanding on classification of models and their
performance on Fashion-MNIST dataset.
● The dataset consisted of 70,000, 28×28 greyscale images from 10 different categories, where the
training set contains 60,000 samples and the testing set contains 10,000 samples of images.
● The FashionMNIST dataset intends to be a drop, in place of numeric-MNIST dataset, as the
image shares the same size, same data format and the same training and testing structure.

Convolutional Neural Network for Sentence Classification
Indian Research Journal on Advanced Technologies. Volume 1 Issue 2, December 2020
● A series of observations were recorded of pre-trained word vectors with Convolutional Neural
Network (CNN) for sentence classification process.
● The work shows how a simple Convolutional Neural Network (CNN) model with minimal
hyperparameter tuning achieves excellent results on various benchmarks. Learning of task
specific vectors also offers gain in performance.
● Additionally, a simple modification is proposed in the architecture, allowing the use of both the
task specific and the static vectors.

Research and Professional Experiences:

Capsta Group of Companies | CEO and Executive Director Mar 2020 – Ongoing
Capsta Group of Companies is the upcoming Indian national conglomerate headquartered in Bilaspur,
Chhattisgarh India. The companies are Capsta Private Limited (CIN- U72900CT2021PTC011380);
Medihost India Private Limited (U24100CT2021PTC011447).

Indian Institute of Technology Kanpur| Summer Research Intern Apr 2020 – June 2020
Learned and applied machine learning and data science techniques in real world environments.
Completed a research project titled – “ ADTrap- Adverse Drug Reaction classification using NLP tools
and Deep Learning Methods.” The concepts learned during the internship are – Data Mining,
Storytelling with Data, Statistics for Data Science, Advanced Statistical Techniques, Advanced Machine
Learning and Deep Learning, Computer Vision Toolbox, Natural Language Processing Toolbox,
Miscellaneous Applications Toolbox, Deploying AI Models to Production. Secured Excellent Grade
(Ex) for the project “ADTrap”. Also secured A grade in all the quizzes and examinations conducted
during the period of internship.

Research Projects:

Undergraduate Project May 2020- August 2020
Image Classification Model | Mentor: Kshitij Soni(UG-IIPE, Vizag)
Image classification problem can be solved by many different models and techniques. This project aims
to gain a deeper understanding on classification of models and their performance on Fashion-MNIST
dataset. The dataset consists of greyscale images from 10 different categories. The Fashion-MNIST
dataset intends to be a drop, in place of numeric-MNIST dataset, as the image shares the same size,
same data format and the same training and testing structure.

Undergraduate Project Sept 2020- Nov 2020
Sentence Classification Model | Mentor: Kshitij Soni(UG-IIPE, Vizag)
We record a series of observations of pre-trained word vectors with Convolutional Neural Network
(CNN) for sentence classification process. The work shows how a simple Convolutional Neural
Network (CNN) model with minimal hyperparameter tuning achieves excellent results on various
benchmarks. Learning of task specific vectors also offers gain in performance. Additionally, a simple
modification is proposed in the architecture, allowing the use of both the task specific and the static
vectors.

Internship Research Project | Mentor: Prof. Laxmidhar Behera Apr 2020 – June 2020
ADTrap
Intent was to explore the extent to which the ADR assertive text segments can be classified from text
based data sources particularly social media sources and structured datasets. Investigated different
Neural Network Architectures for ADR classification. Export NLP techniques to extract informative and
portable features from text coming from different sources. Investigated the performance of supervised
classification approaches from the data from social media to from other more structured and
unstructured sources.

Technical Skills:

Programming Languages C,C++, Python, R
Web Development HTML/CSS, PHP, Javascript, Node.js, Django
Software TensorFlow, Keras, Ubuntu, UNIX,
Microsoft Visual Code,
Android Studio , Kaggle
Database SQL, Pig
Other skills Applied Mathematics, Applied Physics, Applied Chemistry
Platforms Hadoop, LINUX

Industry Skills:
Marketing, Finance, Sales, Business Growth, Team Leadership, Vision

References:
Prof. Samta Gajbhiye
Head of Department, Computer Science and Engineering
SSTC Bhilai, Chhattisgarh, India
Email: samta.gajbhiye@sstc.ac.in

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Kapil ***** *****

Kapil Kumar Singh
H.No: 453
: kapilkumarsingh@yahoo.com
Sector: 31
: +91-9852398342
Faridabad, (Haryana)
Pin: 121008
Objective: Seeking a responsible and challenging position with a turbulent and dynamic organization which offers opportunities for professional and personal development and where I can best utilize my knowledge and skills.
KEY SKILLS
 IT OPERATIONS MANAGEMENT
 IT SERVICE MANAGEMENT
 SERVICE DESK IMPLEMENTATION
 VENDOR MANAGEMENT
 TEAM HANDLING & LEADERSHIP
 VULNERABILITY REMADITION TOOLS: GFI LANUGUARD, SCCM, QUALYS ETC.
Professional Synopsis:
 An incisive professional with almost 15+ years of experience in various capacities of IT Service Management, SAP BASIS Support & leading multiple Global Service Desk Operations.
 ITIL – Foundation and ITIL Intermediate (Service Transition) Certified and proficient with ITIL processes and practices.
 Result driven, seasoned IT strategist with rich experience in steering the Operational functions, Service Delivery and Customer Satisfaction in challenging business environments.
 Extensively involved in Program Management, Key Accounts Management, IT Service Delivery, End to end Project Management, Contract Administration and Stakeholder Management.
 Actively involved in Multiple Service Desk projects implementation.
Experience:
Birlasoft (Formerly KPIT Technologies) 3rd Jan 2011 – Till date
Designation: Technology Lead
Role: Project Lead
Roles and Responsibilities
1. Leading a team of 10+ members of IT Service Operations as multi-disciplined department accountable for the 24/7 availability and functionality of the company’s
Kapil Kumar Singh
infrastructure and applications.
2. Supporting Shift Left strategy for service desk and increase in FCR
3. Monitor & Review the open backlog of tickets, SLA adherence and CSAT score and
feedback.
4. Using Excel Tool for Analysis on outages, recurring issues and improving the overall
Incident Management process using ITIL methodology.
5. Managing the continual service improvement process for defining and improving the
overall support for End users using some innovative methods in the organization.
6. Develop & implemented improvement programs based on results of Customer
Survey.
7. Assisting PM with maintaining the Key Performance Indicators by collating Ticket
data, SLA metrics and utilization of consultants on monthly basis.
8. Team Management: Managing daily operations of the team, attendance, allowance
and shift planning.
9. Represented Service Desk in daily, weekly and monthly tactical meetings as well as
created incident reports as determined by stakeholders.
10. Accountability for overall customer satisfaction and service delivery to contractual
SLAs and KPIs.
11. Implemented KPI based performance evaluation system Parameters implemented:
 Transactional Quality
 CSAT
 Process Knowledge
 Client Escalation
 Schedule adherence etc.
Other Roles held:
 Major Incident & Problem Manager, Transition Manager ServiceNow & OTRS
Administration, Managed SAP BASIS Support Project L1& L2, Global IT Service Desk
Operations
Key Achievements:
1. Introduced SAP BASIS Authorization Support from Service Desk level after doing
trend analysis from incident reports which improved FCR and CSAT.
2. Achieved 99.9% SLA Adherence for Service Desk.
3. FCR improved from 15% to 25%.
4. CSAT increased from 72% to 85%.
II. IYOGI Technical Services, Gurgaon
Technical Specialist (Level 2) Dell on Call – 9+ Months
Responsibilities
1. Providing voice-based support to Dell customers in United States regarding any
Kapil Kumar Singh
software issues on their computers.
2. Troubleshooting all kind of software related issues including Operating system
installation, internet troubleshooting, third party software and hardware installation
(including printers, scanners, All in ones etc.)
3. Motivating the customers to upgrade their subscriptions or subscribe their add-on
computers with us to boost the sales.
III. Pixert Systems, Faridabad
Senior Technical Support Executive 1 Year11 months
Responsibilities:
1. Providing technical support to the SOHO and corporate customers
2. Maintain the internal network of the company to ensure round the clock
connectivity to internet and intranet
3. Providing support to the users in the company in maintain and updating their
systems on a regular basis.
IV. JK Technosoft Pvt. Ltd. NOIDA, (U.P.)
Executive – Business Development (Corporate Training), 1 Year 2 months
Responsibilities:
1. Generating new client leads for the business development division (only
corporate)
2. Arranging meetings with the prospected clients, discussing and understanding the
training needs of the clients.
3. Maintaining official records for department like proposals, work orders and
invoices for the yearly audits being conducted.
V. Convergys India services, Gurgaon
Technical support officer, Duration: 1 year 2 months
Responsibilities:
1. Providing voice based technical support to the customers of the South Bell
Corporation internet services in the US.
2. Prompting user for further requirements to boost up sales and maintain sound
customer relationship
3. Maintaining call records on CRM application.
VI. Brahvam InfoTech, NOIDA (U.P.)
Sales Executive (Corporate Training), 1 Year 2 months
Responsibilities:
1. Coordinating with operations to design the appropriate training program for the
clients based on TNA (Training Need Analysis)
2. Maintaining official records for department like proposals, work orders and
invoices for the yearly audits being conducted.
Kapil Kumar Singh
3. Coordinating internet service availability with external service providers.
Formal Professional Qualification:
i) Bachelor of Engineering (Computer Science and Engineering) from CCS
University Meerut.
Basic Educational qualification:
1. AISSE(X) CBSE New Delhi, Year 1997
2. AISSCE (XII) (Mathematics, Physics and Chemistry) from CBSE New Delhi,
Year 1999.
Kapil Kumar Singh

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shubhi ******

I currently am working as a Change administrator and Liaison person within NHS Shared Business Services Project of Sopra Steria and provide Change Management to the projects across all change requests.
As part of my role I am the point of contact for all change related matters and responsible for ensuring my onshore manager is kept informed of all developments, matters of escalation and progression.
I am responsible for the day to day management of the Changes and Administer to ensure the change log, correspondence , meetings ,reports to name a few are up to date, accurate and administered.
Have done ITIL certification that gives me direction to focus on CM objectives
I have demonstrated the ability to show strong determination, development and leadership skills in order to achieve success within the Change Team and I intend on continuing with this attitude and approach to all that I do.
Have an energetic flair for natural communication and as change liaison person enjoy interacting with various Stakeholders /requesters across the change forum.
Have a great rapport both with onshore and offshore colleagues /Senior management .

I look forward to a positive reply and can be reached by email at Shubhi.mathur@soprasteria.com /
Shubhi28_mathur@yahoo.co.in or by phone at 9717900997

Total experience – 14 and a half years

I’ve spent 13 years in Sopra Steria and seen merger of Steria to Sopra Steria , and purchase of Xansa by Steria in my early years of joining.
Having worked last 8 years as a Change administrator and Liaison for NHS Project and before that as HR process assistant for Lloyds TSB.

One and a half years in HCL tech in BPO as Sr. Executive
Almost 6 months in Daksh E-Services PVT.LTD( IBM) as Sr. Executive

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Looking Candidate by Resume Skill

We compiled a list of some of the most relevant Resume skill on the market in 2020, covering all sorts of different fields! Read on to learn what they are!

If you happen to possess some of these resume skill, make sure to mention them in your resume. If not, it’s never too late to learn something new.

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RAJIV ******

RAJIV KAPOOR,B.E (Chemical)1982,IIT(R)-TechnoCommercial And experienced Professional from Cement &other sectors

Results driven management executive with multifaceted experience of nearly more than 35 Yrs overall(25yrs. In Cement Industry). Delivered dramatic breakthrough improvements towards operational excellence by leading organizations to adopt business processes improvement techniques. Adept at conceptualizing profitable projects and managing very large operations encompass.

A challenging position in Process & Plant Operation and General Management. Excellence by means of continuous up gradation and using professional experience of Process & Plant Operation & Production & QC in cement Industry, Plant commissioning, stabilization & optimization, Project conception, technology finalization, project technical coordination & implementation, Energy savings, MIS reporting, etc. Well versed with working & maintaining all the norms of ISO 14001 & OHSAS 18001.

Sharp & Analytical Ability, Comprehensive technical work knowledge of working of latest & modern cement plants, excellent communication and interpersonal skill, excellent negotiation skills, good leadership quality, team spirit and decision making capability. Confidence in excellence through Collective achievement, Excellent General Management, work planning & execution. And negotiation skills
CORE COMPETENCIES
Project Management

Ø Conceptualizing and screening new projects and conducting feasibility studies to determine the viability based on technical, financial & economic parameters.

Ø Preparing detailed engineering, procurement/contracting and construction management plans.

Ø Monitoring Cost & Time over-runs to ensure timely execution of projects within budget.

 

Operations & Production Management

Ø Heading production operations with a view to ensure timely accomplishment of production targets within the time and cost parameters.

Ø Reduction of power & fuel consumption, enhancement of productivity, cost reduction.

Ø Determining the future needs and production capacity for producing required quantities of items on pre-defined standards and within financial costs.

Ø Achieving good/required PRI, NAV & OEE

Ø Planning & implementing the preventive & predictive maintenance schedules for improving the overall reliability and safety of plant equipments in power intensive business operations.

 

Process Engineering & Improvement

Ø Designing and implementing systems, processes and procedures to facilitate smooth functioning of overall production operations and enhance operational efficiency.

Ø Analyzing various processes / applications and recommending process modifications and equipment calibrations to enhance operational efficiency.

Ø Spearheading VA/VE & other continuous improvement initiatives across various processes.

 

Quality System Implementation / Quality Assurance

Ø Establishing Quality Management Systems across various processes to reduce rejection levels and ensure high quality standards at all the stages of production.

Ø Taking adequate measures like conducting assessments, audits and maintaining necessary records to ensure compliance with quality standards.

 

 

People Management

Ø Setting direction, energizing, mentoring, coaching, motivating, guiding and supporting teams.

Ø Developing, managing and monitoring the performance of multi-skilled large work force and conceptualizing need-based training programs for performing maintenance operations.

 

 

Strategy with respect technology and costing :

 

Strategic Thinking: Formulating & implementing effective strategies to achieve business objectives and ensure top line profitability.

Developing business policies & executing effective plans to assure achievement of agreed volume & profit objectives.

Preparing production budgets including overhead budget, maintenance budget and capital budget to enhance operations in coordination with the macro plans of organization.

 

CAREER RECITAL
Presently Working as Sr, consultant as Enegy Auditor for BEE for cement Industry………………………

……………………………………………………………………………………………………………………………………….From Jan’19 to till date—Vice President – Sales, Business Units-Industry & Utilities in Enocean Intellectual Solutions Pvt. Ltd. Gurugram,”AERATE”

———————————————————————————————————————From March 2017… to Dec. 2018, Worked with “Techrevo Engineers” an EPC Company dealing in ( Sugar, Pulp & paper, distilleries, glass, power, steel and cement  )  as GM- Technical Cum Business Development and Heading AIR POLLUTION CONTROL DIVISION

 

……………………………………………………………………………………………………..

 

From 11.07.2016 to Jan 1st 2017 with Plant-Supervision, Denmark in Indian Office at Bangalore as Consultant and have  been to Vietnam Cong Thang Cement Company for commissioning & Operations for 3 months.

 

…………………………………………………………………………………………………….

Worked as logistic Head in SKP Group for Binani group at Neem kaa Thanaa, Rajasthan

……………………………………………………………………………………………………..

Working From Feb 2015 to 10.07.2016: Working as Sr. Consultant

In process engineering, operation & process  Improvements , projects, production, Productivity enhancement, cost reduction, savings, Improvements in manufacturing by six sigma …………………………………………………………………………………………………….Worked/Associated with Khaitan Beverages Pvt. Ltd as Head/Ceo from June 2012 to Feb 2015

………………………………………………………………………………………………………………..

Worked with Heaidelberge at Damoh as commissioning Associate for short period April 2012 to June 2012

 

 

As AVP ( Process Engineering. & Technical Services) In  AMCL, NAGPUR from Dec 2011 to April 2012

 

……………………………………………………………………………………………………………….

 

From Nov. 2010 to Nov.2011 In Pawan Cement , Near Mount Rd. in Gujrat as GM (Operation, Production & works )

………………………………………………………………………………………………………………………………

 

Since Jul’09 with Calcom Cements, Lanka, Assam as GM – Works / Head-Plant / Projects till Nov.2010

 

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Jul’08-Jul’09 with ACC Ltd. (Holcim) Wadi, Karnataka as Head- Production & QC/Operation and worked successfully for achieving production targets, smooth operation, saving power and fuel, installing and commissioning AFR as secondary firing to reduce primary firing , cost reduction, maintain quality and overall productivity.

 

…………………………………………………………………………………………………………………

 

Mar’07-Jun’08 with JSW Cement, Tornagallu, Distt.-Bellary as General Manager – Cement Projects

 

Mar’06-Feb.’07 with JP Associate in their Himachal Projects as Project Manager

 

………………………………………………………………………………………………………………..

 

Dec 2002 to March 2006 with Technical Institute in Training & Placement as Head and academics as Associate Professor

 

Dec’00-Nov’02 with Ranbaxy Laboratories Ltd., R&D, Gurgaon as Sr. Research Scientist

 

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Oct’82-Dec’00 with Cement Corporation of India Ltd. (CCI), mainly at Nemuch & Delhi Cement Grinding Unit, as Head/Manager-Production (last designation)

Commissioned CCI Nayagaon( Neemuch plant of 3,000 TPD IN 1987)

 

 

TRAININGS
A.Workshop on PQM conducted by ACC Holcim SWITZARLAND

 

B. 8 weeks’ training programme organized by Fuller International (USA) in 1987 on process and plant operation, process stabilization and maintenance technology

 

3.Talent Development Programme on Large Precalciner Kilns (Simulator based) conducted by NCBM

 

4.One year in CCI as Executive Trainee

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QUALIFICATION             : B.E (Chemical)1982,UOR/Now IIT(R)

 

PERSONAL DOSIER
Date of Birth                      :         8th July 1960

 

Marital Status                           :    Married  on26th Jan 1985

 

Children                                   :     Two Daughters, one married & worked  with M/s Infosys at Pune

And now in US AND Second one completed M.Sc. (Food & Nutrition)

From DU  & topped And working as Nutritionist

 

Address                                :     C-1402, JM Orchid, Sector-76,

Noida-201301(U.P) INDIA

Contact No                               :    +91-84475275157,  +91-120-4973898(Fixed land line),

 

Email Id                                   :    rajivkapoor1960@gmail.com,

 

Skyp Id                                    :    rajivkapoor1960

 

Passport Status                      : Valid Passport no. J4082539 till Oct 2020

 

Passion & Hobbies               :  SINGING, Played Cricket for UOR, Chess, Watching News

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Vinod *******

June 22, 2020

 

Dear Sir , Greetings of the day !!! This refers to the job posted in Naukri for the position  of Head Operations Pharma Vadodara   .The JD is matching to  my skill set & professional experience. Therefore I would like to persue this opportunity .Attached is the copy of my resume.  The summary is like… I am Young , Dynamic , Seasoned ,Techno-Commercial Executive, strong in Project Management, API /Bulk Drugs / Pharma Intermediates Manufacturing Operations, Technology Transfer/Absorption, Liasioning, Purchase including capital equipment, Regulatory Compliances, SC M ,Administration, People Management ,  EHS Management & Business Development  .

Till very recently I was Heading the Manufacturing Operations of  Grauer &  Weil           ( India ) Ltd , Vapi Gujarat . Involved in the Manufacturing of Speciality Chemicals & Industrial Paints

I am M.Sc. ( Tech )  in Applied Chemistry under the faculty of Engineering from Samrat Ashok Technological Institute, ( A Degree College in Engineering ) Vidisha ,MP  .I have had my Diploma in Business Management from Welingkars Institute of Management ( WIM ), Mumbai & Diploma in Production Management from NIIRD Chennai.

I have  28 + years of experience in different capacities from  Executive  QA to Plant Head with  different Indian  Pharmaceutical Companies  as well as with  US MNC`s like Abbott ,Pharmacia ,Pfizer. I have traveled to Australia & Spain to attend various  Executive, Professional & Management Development Programmes. Participated in CPhi World Wide at Madrid during Oct 13-15 ,2009.

Sir, I strongly believe that , given the opportunity , with the professional experience I gained & skill set I acquired over a period of time, I will be able to contribute significantly to the growth & development of the Organization.

I hope my particulars will draw your kind   attention & provide an opportunity for personal discussion.

I look forward to hear from you soon.

Thanks & Regards,

Vinod  Paleria

9824110552

 

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Nidhi *****

NIDHI PATIL

Mobile: +919930051158                      E-Mail: patilnidhi1@gmail.com

~ Digital Marketing & Content Writing Professional with strong Business Development focus  ~

15 years’ of qualitative experience in Sales & Business Development primarily in Health & wellness and Telecom Industry. Handled Digital Marketing Initiatives at Regional Level.

______________________________________An Overview_______________________________________

Ä Planning Monthly event calendar for Inhouse and Outhouse activities to promote the Brand.

Ä Planning & Implementing Digital Marketing initiatives.

Ä Excellence in diverse verticals of Customer Relationship Management and Marketing such as customer experience/value management, loyalty programs, brand management, direct marketing, visual merchandising, corporate communication and events & promotions.

_____________________________________Business Skills_________________________________________

¨        Creating content for promotion on local Insta and FaceBook Pages. Driving NPS, Customer Testimonials at Store level. Tying up with Local Influencers to experience services and write reviews.

¨        Writing content for SEO & SMM.

¨        Mapping client’s requirements & providing best products to suit their requirements backed up by prompt after sales service; generating business from existing accounts and achieving profitability & sales growth.

¨        Ensuring successful accomplishment of set business targets in the face of growing competition; bringing out USPs of all products and services to achieve higher sales realization value.

 

_____________________________________Career Record_________________________________________

 

September’19  Worked as Business Development Manager at Lavna Lifestyle Solutions

Lavna Lifestyle is Franchise partner to Rich Feel Hair Care & Dr. Jamuna Pai’s Skin Lab

Significant Contributions

 

¨      Handling strategic tie ups with Clubs, Salons, Hotels, etc. for cross branding and promotions.

¨      Handling Online PR Initiatives.

¨      Handling Influencer Marketing

¨      Tying up with Influencers for writing experience based reviews of our services.

¨      Running online campaigns on Facebook to generate leads & drive foot falls.

 

October’18 Worked as Sales Head at VLCC Healthcare Ltd.

Significant Contributions

 

¨      Handling strategic tie ups with Clubs, Salons, Hotels, etc. for cross branding and promotions.

¨      Handling Online PR Initiatives.

¨      Tying up with Influencers for writing experience based reviews of our services.

¨      Running online campaigns on Facebook to generate leads & drive foot falls.

¨      Creating video content for Insta and FaceBook Pages.

 

August’13 till September’18 worked with ETL Learning as an Educational Consultant

Significant Contributions

 

¨      Tying up with Pre-Schools and Schools for lead generation. Worked with pre schools like Podar International, Kidzee, Bal Vatika, Serra International etc

¨      Doing workshops for parents focusing on importance of early childhood learning. Did workshops in corporate like Vodafone – Mumbai and Poone.

¨      Participated in Exhibitions and road shows in Mumbai.

¨      Making Presentation to Interested parents and closing sales.

¨      After sales service given to parents on How to use the product, doing Kids camp for kids to demonstrate to parents how they could make the most of the product.

 

 

Jul’11 –Jun’13 working with Aircel Limited, Mumbai as Asst. Manager

Significant Contributions

¨        Headed alternate channel for Aircel.

¨        Explored various opportunities for business generation through stretigic alliances with Malls, Colleges, Hospitals, Corporates etc

¨        Established strategic alliance with diverse verticals like colleges, hospitals, corporate to organise road shows to show case and promote business.

¨        Tied up with Nair Hospital, Poddar college, Thakur college, National college, Chetna college etc.

Aug’08 – May’09 worked with Reliance Communications Ltd., Hyderabad as Area Sales Manager – Enterprise Broad Band Sales SME Business – AP Circle

Significant Contributions

¨        Steered complete sales of Enterprise Broadband, MPLS, VPN, PRI Connections and Audio & Video Conferencing,

¨        Increased the RCom share of wallet by analysing the communication infrastructure of the organisation.

¨        Successfully attained sales targets through market penetration and acquisition of new accounts.

¨        Ensured prompt delivery of services to the customers; explored opportunities for optimisation of revenue in the existing accounts.

Nov’04 – May’07 worked with Hutchison Essar (Now Vodafone Essar), Jaipur as Executive – Rajasthan Circle

Significant Contributions across Assignments

May’05 – May’07                   Hutch Shop Operations

¨        Demonstrated excellence in managing the entire gamut of Store Operations, for entire Rajasthan, right from launch of store to managing deliveries, including inauguration and creating awareness in the local market.

¨        Devised & implemented plans to increase foot falls in the shop.

¨        Promoted sales through various strategic measures such as:

·          Designing and implementing Rewards & Recognition for Shops.

·          Holding one to one interaction with the Shop Supervisors and pushing them to achieve their targets.

·          Designing & implementing customer friendly processes; ensuring implementation of standard processes across all shops.

¨        Instrumental in recruiting and training Shop Executives & Shop Supervisors.

¨        Successfully maintained inventory of all items (uniform, handsets, promotional gift items, fliers, etc.) at Hutch Shops; prepared & maintained Shop MIS.

Nov’04 – Apr’05                                    Hutch Shop Supervisor

¨        Successfully enhanced business by driving Shop Retail Sales.

¨        Played a key role in briefing and debriefing Shop Executives; motivated them to meet customer service standards.

¨        Prepared and maintained Shop MIS.

¨        Handled complete maintenance of Shop Inventory of Handsets, POS and Fliers.

 

Aug’99 – Oct’04 worked with Pagepoint Services India Ltd., Mumbai

Team Leader July’01 – Oct’04

¨                    Successfully handled a team of 5 Key account Executives.

¨                    Training, motivating, and driving the team to optimize their accounts and generate revenues.

¨                    Handling customer related concerns.

¨                    Coordinating with various departments to resolve customer queries.

Key Account Executive Aug’99-June 01

Significant Contributions

¨        Successfully identified large corporate, using competition Paging Services, and generated sales from them by providing them with competitive offers to swap and bringing them into the company’s system.

¨        Steered the sales of Telemarketing Services to leading Corporate such as Allied Digital, Berger Paints, HDFC and Avery India Limited.

¨        Developed strong relationships with key accounts, addressed their concerns and informed them about new products & schemes.

 

_________________________________________Scholastics_________________________________________

 

¨        PG Certification in Digital Marketing & Communicaions MICA – Pursuing

¨        MBA (Marketing) from Bhavnagar University in 1999 with 60%

¨        B.Sc. (Home Science) from MS University in 1996, Grade B

 

_____________________________________Personal Dossier_________________________________________

Date of Birth                                                        :               24th May 1976

Current Address:               A- 504 Bhadralok Towers, Near Tube Company, OP Road, Vadodara – 390015

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Deepjyoti *******

DEEPJYOTI AGRAWAL

DOB: 20-03-1999 | E-mail: agrawaldeepjyoti@gmail.com | Phone Number: +91-9319471639

ACADEMIC QUALIFICATIONS YEAR

QUALIFICATION INSTITUTION SCORE

2017-20 B.COM(H) Shri Ram College of Commerce, Delhi University 8.85

CLASS XII Vidya Devi Jindal School (CBSE) 91.80%

CLASS X New Horizon (Nepal Board) 87.5%
ACADEMIC ACHIEVEMENTS •

Amongst top 9.01% of my department (Commerce) with overall rank 29th in college, SRCC (2017-2020)

Attained a Certificate of Merit for academic excellence in Business Studies for Subject Topper, VDJS (2015-16)  Attained a Certificate of Graduation for completing all ten levels of Universal Concept of Mental Arithmetic System (UCMAS)

WORK EXPERIENCE/INTERNSHIPS

MYND Integrated Solutions Pvt Ltd Market Mapping (20/06/ 2019 to 19/08/2019) • Identified target customers, matched the company’s strengths with identified opportunities, connected with relevant stakeholders in target customers and crafted strategies to convert opportunities into business • Understood explicit and implicit requirements of the customers and relayed to internal stakeholders • Maintained a report of the contact points of the key accounts in a territory assigned and submitted it.

Nepal Investment Bank, Nepal Cash & Transfer, Customer Service (7/6/2016 to 16/6/2016) • Handled Department of Cash & Transfer, Customer Service, helped the customers with the banking transactions and submitted a comparative analysis of the bank progress to the reporting manager • Maintained books for daily inflow and outflow of bank drafts and dealt with customers

KUTUMB Financial Analyst 11/04/2020 to 12/05/2020 • Cost Forecasting and Cost Analysis for year wise visibility to the business team for next 10 years • Valuation of startup and SWOT analysis of company, competitors and reporting market development • Connected with Impact investors, philanthropists and Angel investors for seed investment • Analyzed risk for startup particularly in hospitality sector and suggested their mitigating measures
POSITIONS OF RESPONSIBILITY

President of Foreign Cell, SRCC 2018-19 • Led a team of 85 members (Foreign students’) from nine different countries including America, UK, Japan and Great Britain from First year, Second year, Third year as well as GBO and M.COM • Supported ICCR to carry out its activities and solved complications faced by Foreign Students • Actively participated in executing ideas and organized fest for holistic development of Foreign Students

Additional Secretary Commerce Society, SRCC 2018-19 • Ideated II Gioco and Dynasty Doom, the main events of Commerce Society, contributed in supervising the Organizing Wing and Creative Wing, conducted weekly mocks and ideated fill-up programmes • Contributed ideas for Editorial Wing to keep the Commerce Society Facebook page active throughout the year and for Marketing Wing to help marketing all events, competitions and seminars of the society

Chief Executive for Hospitality, Students’ Union, SRCC 2018-19 • Conducted the Annual Western Acapella Competition ‘Game of Notes’ in association with Catharsis, the Western Music Society, SRCC, during the Annual Fest of the College ‘Crossroads’19’ • Attained a certificate for commendable work in all activities of the Students’ Union including Business Conclave 2019 and Crossroads 2019 and assisted in organizing Inferno-Demeanor Fashion Walk in association with Demeanor Society which invited participants from different colleges during Annual Fest of the College.

North Campus Convenor of Nepalese Student Association, Delhi University|2018-19 • Core member of the cabinet team, led a team of 218 members from all colleges of Delhi University • Inculcated changes as per students’ requirement and acted as a bridge between students and Nepal Embassy • Worked as a grievance cell to help Nepali Students with seeking admission, providing aid regarding any Procedural Delays and Indian Council for Cultural Relations (ICCR) Scholarships

PROJECTS

Analyzing Company’s Performance using Ratios offered by Coursera 2020

Introduction to Valuation with WACC offered by Coursera 2020

Visualizing Citibike Trips with Tableau by Coursera 2020

EXTRA CURRICULAR ACTIVITIES •

Finalist Teams in Curious Case 2.0 hosted by 180 Degrees Consulting of Hansraj College with participation of 300+ teams (2020)

• Attained a Certificate of Appreciation in Gold Category for commendable work in all the activities of The Students’ Union including Business Conclave 2018 and Crossroads 2018 as member, Corporate Affairs wing, Student Union, SRCC (2017-18)

• Awarded Certificate of Appreciation for commendable work in the Commerce Society in Organizing Wing, SRCC (2017-18)

• Attained a Certificate of Participation in Samlo Folk Song, Inter School Competition, Shrimat Madhavrao Scindia Dharohar Fest at Scindia Kanya Vidyalaya, Gwalior for setting a praiseworthy example of preserving, protecting and propagating heritage (2016-17)

• Secured the 1st position in Inter House Soccer Competition (Seniors), VDJS (2016-17) • Secured the 3rd position in Inter House Soccer Competition (Seniors), VDJS (2015-16)

• Bagged the 3rd position in Speech Competition organized by Information, Communication and Technology (I.C.T.) Club New Horizon

• Attained a Certificate of Merit for securing 3rd Position in Inter Section Chess Competition at New Horizon • Participated the International Conference on Developing Countries and Sustainable Development at KMC by Foreign Students’ Association.
SKILLS AND LANGUAGES • Proficient in MS Word, MS Excel, Tableau, MS Access, MS PowerPoint, HTML and QBasic • Proficient in English, Hindi and Nepali
CERTIFICATIONS

Investment Analysis and Portfolio Management
• Understanding about investment mix and policy, matching investments to objectives • Learning asset allocation for individuals and institutions • Learning various methodologies of financial analysis and balancing risk against performance
NCFM- 2020 84.75%

Fundamental Analysis
• Understand and predict the intrinsic value of security, from a bond to a derivative by examining related economic and financial factors that can affect the security’s value • Learning various valuation methodologies and identify securities that are not correctly priced NCFM- 2020 97.5%

Introduction to Corporate Finance
• Understanding about the main business valuation techniques, types of valuation multiples, structure a deal, finance an acquisition and an overview about key concepts.
CFI-2020 93%

Introduction to Tableau • Learnt the basics of Tableau including the visualization, dash-board and story-telling. DataCamp

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shubhi ******

About
I   currently  am working as a Change administrator and Liaison person  within NHS Shared Business Services Project of Sopra Steria and provide Change Management to the projects across all change requests.

As part of my role I am the point of contact for all change related matters and responsible for ensuring my onshore manager is  kept informed of all developments, matters of escalation and progression.

I am responsible for the day to day management of the Changes and  Administer to ensure the change log, correspondence , meetings ,reports to name a few  are up to date, accurate and administered.

Have done ITIL certification that gives me direction to focus on CM objectives

I have demonstrated the ability to show strong determination, development and leadership skills in order to achieve success within the Change Team and I intend on continuing with this attitude and approach to all that I do.

Have an energetic flair for natural communication  and  as change liaison person enjoy  interacting with various Stakeholders /requesters across the change forum.

Have a  great rapport both with onshore and offshore colleagues /Senior management  .

 

I look forward to a positive reply  and can be reached by email at Shubhi.mathur@soprasteria.com /

Shubhi28_mathur@yahoo.co.in or by phone at 9717900997

 

Total experience – 14 and a half years
I’ve spent 13 years in Sopra Steria  and seen merger of Steria to Sopra Steria  , and purchase of Xansa by Steria in my early years of joining.

Having worked  last 8 years  as a Change administrator and Liaison  for NHS Project and before that as HR process assistant for Lloyds tsb .

 

One and a half years in HCL tech in BPO as  Sr. Executive

Almost 6 months in  Daksh E-Services PVT.LTD( IBM) as  Sr. Executive

 

Before that worked in Jindal Modern school and India education Centre as front office Executive

As job role is  different hence mentioned in Resume however not counted in Job experience .

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shubhi Mathur

 

Mobile No: 9717900997

Email ID: shubhi28_mathur@yahoo.co.in

——————————————————————————————————————————————–

 

Work Experience:

Sopra Steria Pvt.Ltd

OCT 2006 – PRESENT

Company Profile:

Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development, Infrastructure Management and Business Process Services.

 

 

Project – National Health Service ( UK)

Job Profile – IT Change Administrator and Liaising Consultant

May 2011 till Date

NHS Shared Business Services (NHS SBS) is a unique joint venture between the Department of Health and Sopra Steria founded in 2004. We are the UK’s leading provider of business support services to the NHS in England working with over a third of NHS Trusts, 100% of the NHS Commissioning organizations and NHS Provider organizations.

 

Assess and Complete the change management assessments with effective documentation- SOPS, routing  and chasing/updating  on the changes .
Lead  on the change management activities (change life cycle)
Support and engage senior leaders for changes that require to go through Change Advisory Board by chairing/ taking minutes of the meeting .Circulating the minutes / assessments  and Gateways to the Leads  Release and Test Managers
Taking Ecabs forward with release manager

Coordinate efforts with other specialists .
Initiate Service Gateways -A series of staged checkpoints from initiation , evaluation , implementation,
testing ,deployment ,release till benefit realization for the changes.

Manage stakeholders through the change process at all levels
Track and report changes through report generation

Monitor change progress by liaising with evaluation  leads and release managers
·       Audit data provided to the security manager  upon request, typically quarterly

·       Assist my onshore manager to Identify, analyze, and prepare risk mitigation tactics.

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Swapnil ******

 

Focused professional with over 3 years of experience in driving new product development, and revamp of existing business model, development of clean, exhaustive UX deliverable: site maps, mocks & functional specifications

Expertise in lifecycle development of Priority Banking Product- changing Banking liabilities product features and benefits accrued to the customers

Exhibited excellence in providing advisory and driving Digital initiatives in the areas of Priority Banking Product proposition

Team Leader & Strategist: managed a team of Product developers, Graphic Designers, Front and Back-end Developers, Executives and Stakeholders

Possess working knowledge of formulating corporate strategies, shaping business proposals and developing operational plans to reach out to most potent customer base for targeted D2C

Designed the annual monetary benefits accrued to the Bank’s HNI customers from present 50,000 to very higher figure (Consumer insights study is going on)

Automated the Family Banking Addition Process for Priority Banking to increase the customer to group ratio (CTGR)

Increased Credit Card penetration and usage of monthly statement by making changes to UX affordance of EDM CTAs

Successfully increased usage of newly developed customer facing tools by changing the UX, incorporating affordance of CTAs by 500% and establishing roadmap for UX projects for premier clients

Developed interfaces, produced effective human-computer interaction, created navigation structures, performed user research, and ensured final product is visually appealing

Professional excellence in developing and streamlining systems with proven capability to enhance graphical effectiveness and meet client expectations within cost, timelines and quality parameters

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Hanumantharayappa * *

HANUMANTHARAYAPPA Y H

E-mail  :             reach2hanu@gmail.com

Mobile  :             +91 9108127731/+91 8660576012

 

Summary

 

Engineer (Information Science) with 9.5 years’ experience in fields like Development, Risk Analytics, Service Management, PMO and Reporting fields with Strong VBA Coding knowledge.

 

·                Proficient in Advanced Excel, Reporting & Dashboards.

·                Proficient in VBA, Macros and SQL Technologies.

·                Good Exposure to business intelligence tools like SSIS, SSRS, Tableau, Power BI and QlikView.

·                Intermediate knowledge on Service Management Skills like Incident, Change, Problem,

Asset and Configuration management modules.

·                Quick at adopting new technologies and absorbing business functionalities.

·                Worked on Datacenter Migration activities (Discovery and analysis, planning and execution).

·                Worked with DTM, Device42, CMDB, HPSM9, Service Now, Remedy Tools.

·                Experience in Automation with interlinking between different applications like Excel, Access,

SQL server, Power Point etc. by using ADO Technology, VBA, ODBC, OLEDB and SQL Query.

·                Worked as PMO (Scheduling, Capacity and Demand Management, Training, billing etc.

·                Worked on Dashboard Designing, Automation reports, Data Analysis, Implementation on

Existing dashboard and generating adhoc reports based on client’s requirements in Excel,

PPT, MSBI, Net reflector tools.

·                Works with different clients closely across US, UK, Singapore and Canada of different

domains like BFS, Health Care, Aviation and brewing industry throughout career.

·                Exceptionally lead the team of 5 members to achieve organizational tasks, Motivate plan

track and backed team in critical time, possesses seasoned abilities with identification of

operational issues and methods to achieve delivery timelines set by the management with

accuracy and efficiency.

·                Trained new joiners on VBA, Excel and other project related activities.

·                Can work efficiently in a group, as well as individual and take up responsibilities.

·                Certified in ITIL Foundation 2011.

 

Professional Objective
Determined efforts, enthusiasm and willingness to learn are motto through which I want to excel and obtain a good position with continuous self-development.

 

Educational Qualification
·       B E in Information Science under VTU from Malnad college of Engineering.

 

 

Work Experience
1

Organization                              : Honeywell under payroll of Magna InfoTech.

Role                                                  : Project Analyst

Span                                                 : From April 2019  to till date(As Contractor)

 

2

Organization                              : DELL EMC under payroll of Experis IT ltd.

Role                                                  : Team Lead(Data Center Migrations)

Span                                                 : From October – 2018 to Feb-2019(As Contractor)

 

3

Organization                              : DXC Technology

Role                                                  : SVC info Developer II(C# (Windows), SQL and VBA)

Span                                                : From August – 2016 to March-2017(As Contractor)

March-2017 to April-2018 (Permanent)

 

4

Organization                              : HSBC

Role                                                  : Risk Analyst – Analytics (Information Management)

Span                                                 : From April-2015 to July – 2016

 

5

Organization                              : Accenture Services India Ltd

Role                                                  : IT Operations Analyst (Reporting)

Span                                                 : From May-2013 to Jan-2015 as Permanent Employee

Before Sep-2011 to April 2013 as contractor under

PMR Management & Consulting Payroll

 

6

Organization                              : Delta Infra Limited

Organization                              : MIS Executive

Span                                                 : From Mar-2011 to Sep-2011

 

7

Organization                              : S S Power Systems

Organization                              : MIS Executive

Span                                                 : From Aug-2009 to Feb-2011

 

 

 

 

 

 

Technical Expertise
Programming Language       :            C, C#, C++, SQL, VBA, ASP.NET MVC, Base SAS, Power BI

Tools                                              :           BMC Remedy, HP Service Manager, SharePoint, GBI.

Database                                      :           SQL Server 2012. MYSQL.

Microsoft office                        :           Word/Excel/Power Point/Outlook/Access/Visio 2010.

Other Skills                                 :           SQL basics queries, Dashboard/Template Creation

Task Scheduling and SQL Job Scheduling, Web creation using MVC Framework, Entity framework and Web API

 

Work Experience (Current Org.)

Domain: SPS (Safety and Productivity Solutions)

JOB PROFILE:

·       Develop project strategy plans based on logical framework approaches

·                Active research to design new projects and to prepare and present new ideas to   improve current processes which impact the business

·       Analyze statistical data, market trends and legislation relevant to projects

·       Maintain project timeframes, objectives and communications

·       Create and manage documentation and reports for projects

·       Identify the goals and requirements of each project

·       Verify data and information and analyze it to suit the direction of a project

·       Track, forecast and report on project progress including metrics and challenges

·                Automate reports using VBA when reports are streamlined and create a MOR for leadership for discussing health of project and their revenue.

·                Analyzing insights of data and provide adhoc reports as per stake holder requirement using Tableau and Power BI Tools.

 

Work Experience (Previous Org.)

Domain: Data Center Migrations

JOB PROFILE:

·       Premigration planning – Evaluate the data being moved for stability.

·       Project initiation – Identify and brief key stakeholders.

·                Landscape analysis – Establish a robust data quality rules management process and brief the business on the goals of the project, including shutting down legacy systems.

·                Solution design – Determine what data to move, and the quality of that data before and after the move.

·                Build & test – Code the migration logic and test the migration with a mirror of the production environment.

·                Execute & validate – Demonstrate that the migration has complied with   requirements and that the data moved is viable for business use.

·       Decommission & monitor – Shut down and dispose of old systems.

 

 

 

Work Experience (Previous Org.)

Domain: Aviation.

JOB PROFILE:

·       As a Senior Software engineer worked with Client SME’s of US to understand the business requirement of each end user’s applications (built in C#, SQL) and based on the understanding created a set of techno-functional documents for respective applications.

 

·       Worked with GPS team, create applications as per the RUD, support their applications and technical issues, enhancing existing applications to meet optimization and efficiency.

Generate monthly and Quarterly billing files for airline and non-airline partners.

 

·       Created and maintained user guides and documents for all developed applications. Developed and maintained SSIS packages across multiple data sources. Create SQL jobs to run the applications at scheduled time and generate reports automatically in the client’s server location to reduce human intervention. Developed executive dashboards in Excel enabling them to measure the performance of the business with analytical capabilities.

 

·       Interacting with the client directly to answer their queries and understanding the business concept to develop new campaign.

 

Domain: Brewing Industry.

JOB PROFILE:

·       Worked with clients directly to understand their operational and technical issues.

·       Monitor the agalysis jobs in UC4 tool and respond quickly to fix P1, P2, P3 and P4 tickets. Fix tickets within TAT.

·       Interacting with the client directly to answer their queries and understanding the business concept to develop new campaign.

·       Approve change requests within the maintenance window and do FPC, health checks once change implementation is completed to ensure the smooth run of applications.

·       Provide on-call support to client to resolve any operational issues.

 

 

Work Experience (Previous Org.)

 

Domain: Banking and Financial Services.

JOB PROFILE:

·       Understanding business requirement from different country level manger and designing prototype dashboard for client’s primary approval before moving to development phase.

 

·       Coordinate and compile stress test results and develop analysis to communicate with wider HSBC group, including Group, Regional and site Risk Strategy.

·       Build Tools to fulfill the needs of Retail, Mortgage, Reconciliation for RWA and Non-RWA.

·       Develop new tools and Enhance existing tools for Actuals and MI based on requirements using VBA through requirement identification, Validation & Sign-off, Build & Unit Test, UAT, Rework, Retest/Sign-off and Live Submission support process.

·       Provide trainings to campus hires and lateral hires on VBA to educate and understand them to work effectively.

·       Effectively manage a high volume process supporting Group, Region and Site with its internal and external stress testing needs.

·       Ensure the timeliness, accuracy and reasonableness of results produced by the process.

 

Work Experience (Previous Org.)

Collate data from various tools and teams and update the same in excel sheet for dashboard.
Reports are submitted to client on daily, weekly, monthly, quarterly & yearly in the form of Excel, Word & PowerPoint.
Service Level Agreement (SLA) Reports
Operational & Key Measurement reports
Monthly Service Reports for clients signoff
ATM and Branch outage Reports
Automated several report to avoid time consuming using VBA Macros.
Producing Daily Dashboard PPT to the Leads for their feedback on the Performance.
Back up for Change & Configuration management
§  Report and Agenda for CAB Meeting

§  Monthly SLA Reports

§  Update the new CI in CMDB

§  Coordinate & assisting change implementers and different team members.

§  Email notification for CAB Approved change Records

·       Automated several report to avoid time consuming using VBA Macros

 

Work Experience (Previous org.)

VALIDATION TOOL

Team Member           : 2

Technologies              : ACCESS, EXCEL, VBA

Duration                       : 30 Days

Intent: This tool is responsible for the validation of quality of the data before submitting into Stress Testing template. It imports the data from excel and access to validate the data for different kind of checks likely Range Check, Type check, Enumerations check, Business rule checks. If any of these fails, all failed and warning checks will be appeared in the Dashboard sheet along with line numbers and the reason for failing. This tool is used to validate the data of 60 different countries, 4 different regions and group level.

 

MI TOOL

Team Member           : 2

Technologies              : EXCEL, VBA

Duration                       : 30 Days

Intent: This tool gives the management summary with high level description. Senior Level managers used this tool across the globe. It takes two excel files as input, one for current quarter and another one is for previous quarter. It gives the difference between two quarters financial metrics. If the threshold is <1% then business leads need to give proper business justification else it considers as that metrics failed. This data used for validate and verifying stress testing is met for UK, US and Hong Kong for stress testing needs. This tool is used to validate the data of 60 different countries, 4 different regions and group level.

 

 

 

RECONCILATION TOOL

Team Member           : 2

Technologies              : EXCEL, VBA

Duration                       : 30 Days

Intent: This tool is used to map and verify our bank metrics with standard PRA (Stress Testing) metrics. If all are matching with PRA metrics then Stress test is passed else need to give detailed standard information and reason behind the failure.

 

SLA DASHBOARDS

Team Member           : 3

Technologies              : EXCEL, VBA

Duration                       : 45 Days

Intent: These Dashboards are build according to the requirements of clients. There are total 32 dashboards are built on different services. All the metrics are properly validated, trends and graphs are also added. Once we import the excel file. All the metrics are auto populated. Advanced formulas and conditional formatting are written on excel cells.

 

Trainings
ü  Training on MSBI SSIS in GITS Academy. Bangalore

ü  Training on ITSM tools and Advanced Excel with Macros

ü  Training taken on Base SAS in HSBC.

ü  Training taken on MVC, Entity Framework, Web API and Angular JS in Pragim.

 

Interests & Extra Curricular Activities
ü  Nature Photography and Playing Cricket.

 

 

Personal Profile
Date of Birth                             :             03/03/1987

Passport Details                     :

Number                         :             R4663907

Expiry Date                 :             13/09/2027

Languages known                  :             Kannada, English, Hindi (read, speak and write).

Permanent address               :             # 11, Kambadakallu, Yennegere, Solur Hobli

Magadi Taluk, Ramanagaram Dist. PIN-562127

 

Place:               Bengaluru

 

Date:                                                                                             (HANUMANTHARAYAPPA Y H)

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Hrishikesh ****

Hrishikesh Satish Gore (Technical Marketing Engineer)    (B.E. Mechanical, Ex-MBA Marketing)
Contact: 8669114552/9403984393 Email id: hrishikesh.s.gore@gmail.com

Energetic & diligent professional with 5+ years of experience. Seeking to put proven skills in sales & marketing with a leading organization.

CURRENT WORK EXPERIENCE:
Name:-Forbes Marshall Pvt. Ltd

Job Role: Lead Engineer -Technical Marketing

·         Working as a Lead Marketing Engineer for Steam Systems Division. Currently looking after Marketing & Sales for “Actual users” & “New Projects” business segments pan India level for Pharmaceutical & chemical industry.

·         Key product management – includes sustaining, growing the existing product performance & introducing new products in the market.

·         New business potential mapping, New product potential mapping, Driving new sales initiatives in Pharmaceutical & Chemical companies pan India level.

·         Data Analysis on Engineer performance, Product performance, Monthly/Quarterly/Yearly business performance.

Work Duration: – Jun 2015 to Present (4 years- 3 months)

Key Result Areas & Awards:

·         Youngest employee to win “Value Champion” award for the year 2018-19.

·         New business potential mapping in Maharashtra, Chandigarh & Goa region in pharmaceutical plants (Resulted 1.5 Cr+ businesses in 2018-19)

·         New energy saving solution finding done in solvent recovery/Distillation columns & ZLD plants which resulted in 20% energy savings for plant (Resulted 3Cr + business in 2018-2019)

·         New business potential mapping in Dahej, Vapi  & Vizag  region in Chemical industries (Resulted 2 Cr. + business in 2017-18 financial year)

·         Prevailing condensate recovery scenario and new business potential mapping in Coimbatore region (Resulted 1Cr. + business in 2016-17 financial year)

·         Prevailing condensate recovery scenario for textile industry in Surat region (Resulted in 20% rise in condensate recovery product sell in Surat region)

·         New business potential mapping for textile industry in Ichalkaranji region (Resulted 1Cr. + business in 2016-17 financial year) &  in Bhiwandi region (Resulted 1.3Cr, + business in 2017-18 financial year)

·         Number of new product trials at leading Pharmaceutical Chemical & tyre plants.

·         Also represented Forbes Marshall in CII (Confederation of Indian Industry) conference in Hyderabad 2015.

 

 

 

 

 

PREVIOUS WORK EXPERIENCE:
Name: Esteem Power Equipment India Pvt. Ltd

Job Role: Trainee engineer-Design

·         All Design related Training and Documentation in Fabrication Workshop.

Work Duration: – Jan 2014 to July 2014 (0 years – 7 months)

ACADEMIC QUALIFICATION:
·         Pursuing Executive-MBA in Marketing from Symbiosis University (SCMHRD), Pune (secured 6.8 GPA in 1st year)

·         B.E in (Mechanical Engineering) from P.V.P.I.T College, Sangli (Affiliated to Shivaji University Kolhapur.) in 2013 (secured 68.94%)

·         H.S.C from Kasturba Walchand College, Sangli in 2009 (secured 80.17%)

·         S.S.C. from Pradnya Prabodhini Prashala, Sangli in 2007 (secured 80.92%)

INDUSTRIAL PROJECTS:
Name: Steam Engineering Post Graduate Diploma Course at; “Forbes Marshall Pvt. LTD”

·         This course is meant to enhance the career opportunities of fresh Engineers with extensive training in use of steam in industry.

·         The Course covered Theory & Practical sessions in steam generation, distribution, utilization & energy conservation applicable to process industries like Textile, Food & Beverages, and Pharmaceutical & Chemical etc. where steam is prominently used.

·         (Course Duration):- Sept 2014 to April 2015.

EXTRA CURRICULAR   ACTIVITIES:
·         Held post of Secretary of ‘CAPD circle’ (Career and Personality Development circle) in 2011-12.

(CO-Head of yearly working and Head of one college level event ”Brain Tech” And Head of one state level Techno-artistic event “INNOVATE”.)

·         Held post of President of ‘CAPD circle’ (Career and Personality Development circle) in 2012-13( Head of   yearly working and Head of one college level event ”Brain Tech” And head of one state level Techno-artistic event “INNOVATE”.)

Date –   8 / 9 /2019

SIGNATURE

HRISHIKESH SATISH GORE

www.linkedin.com/in/hrishikesh-gore-1806

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Nabanuj *********** ***** ******** *********

v  Customer Obsession:

Believe in starting with the customer and work backwards. Then work vigorously to earn and keep customer trust. Although pay attention to competitors, but obsess over customers.
v  Ownership:

Display ownership by thinking long term and don’t sacrifice long-term value for short term results. Always act on behalf of the entire company, beyond just my own team. Believe in never say “that’s not my job.”
v  Dive Deep:

Always operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath.
v  Invent and Simplify:

Expect and require innovation and invention from the team and always find ways to simplify. Being externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.
v  Insist on the Highest Standards:

Always have relentlessly high standards – many people may think these standards are unreasonably high. Being able to continually raising the bar and drive the team to deliver high quality products, services and processes. Also ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
v  Bias for Action :

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. Believe and value calculated risk taking.
v  Learn and Be Curious:

Always believe its DAY1 and are never done learning and always seek to improve oneself. Always curious about new possibilities and act to explore them.
v  Earn Trust:

Active and attentive listening, speaking candidly, and treat others respectfully. Being vocally self-critical, even when doing so is awkward or embarrassing. Do not believe that oneself or the team’s body odor smells of perfume. Benchmark oneself and the team against the best.
v Have Backbone; Disagree and Commit:

Obligated to respectfully challenge decisions when their is disagreement, even when doing so is uncomfortable or exhausting. Have conviction and tenacity. Donot compromise for the sake of social cohesion. Once a decision is determined, will commit wholly.
v  Deliver Results:

Always focus on the key inputs for the business and deliver them with the right quality and in a timely fashion. Despite setbacks, will rise to the occasion and never settle.
RESPONSIBILITIES :

 

 

CUSTOMER FOCUS:
Creating an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience. Which also probes into customer feedback and data; using this input to drive continuous improvement. Skillfully align and integrate organizational processes with those of customers, leading to substantial improvements in service.

 

PEOPLE MANAGEMENT:
DECISION QUALITY:
Consistently driving workable decisions to ensure steady progress while also ensuring that multiple alternatives are considered for critical issues. Ensuring that people internalize policies and standards and accept full responsibility for their decisions. Swiftly collect and synthesize multiple inputs and other expertise in order to make optimal decisions.

 

DRIVE PERFORMANCE:
Creating a result-focused team atmosphere; ensuring that people engage in productive behaviors and don’t settle for poor performance. Ensuring that team push through setbacks and obstacles, creating a feeling of energy and an emphasis on excellence, even in very difficult times. Consistently delivering excellent results through the team; establishing a superior track record.

 

ENSURE ACCOUNTABILITY:
Consistently accept responsibility for the successes and failures of own work and the team’s work. Fostering an environment in which the team holds each other accountable for always delivering on workgroup goals as well as adhering to all policies and procedures. Give close attention to metrics and milestones to chart progress, quickly identifying gaps and redirecting efforts accordingly. Design feedback loops that enable the team to quickly gather and learn from stakeholder feedback as the work unfolds.

 

DEVELOP TALENT:
Build a long-term succession plan for key roles and proactively create opportunities to coach and mentor talent. Actively pursues opportunities that expand own expertise and skills and motivates the team to continuously learn and develop. Recommend developmental activities that make substantial contribution to people’s growth while pursuing challenging assignments and taking charge of initiatives that will broaden own capabilities and enhance career success. Carefully align development plans and career aspirations with the goals and values of the organization; pursue ways to both enhance skills and advance organizational strategy.

 

DRIVE ENGAGEMENT:
Ensure that people receive visibility for their successes and finds multiple ways to ensure that efforts are rewarded. Create a highly motivating atmosphere in which many different people feel energized and enthusiastic about achieving common goals. Trust the team to make decisions and empower them to make significant contributions. Regularly take opportunities to celebrate efforts, progress, and everyday wins so that people feel inspired to push ahead.

 

 

 

 

ORGANISATIONAL EXPERIENCE

 

November 2016 to Present: Senior Human Resource Associate LEVEL3 – Amazon.com
December 2014 to November 2016: Senior Sales Associate I – Specialist in Convergys
December 2013 to November 2014 : Firstsource as Senior Customer Service Associate
November 2012 to October 2013: AEGIS ltd as Senior Executive – operations.
July 1997 to October 2012: Worked with Bijoya’s Hospitality (P) Ltd as Senior Accountant.

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Bhaskar ***** *****

EXPERIENCED MANAGEMENT CONSULTANT (7+ Years) DELIVERING TIMELY AND ACCURATE DATA AND DASHBOARDS. WORKED ON SEVERAL PROJECTS, PROGRAMS AND TEAMS SIMULTANEOUSLY; COORDINATED WITH DIFFERENT DEPARTMENTS TO CARRY OUT OPERATIONS SUCCESSFULLY.

PROJECT MANAGEMENT    PROCESS DOCUMENTATION    PROBLEM SOLVER AND ANALYTICAL THINKER

EDUCATION
_______________________________________________________________________________________

·        Master of Business Management (MBA), Bharathidasan University, Tamil Nadu, GPA – 6.78   Jul 2010 – Aug 2012

·        Bachelor of Business Management (BBM), Bangalore University, Bangalore, GPA – 4.35          May 2005 – Jun 2008

PROFILE
·        Business Management Graduate, seeking full time opportunities in Project Management.

·        An Agile enthusiast with 7 years of Project Management and Client Relationship Building experience in high velocity environment at leading technology consulting firm like Xchanging and externally aided funded projects under Asian Development Bank (ADB).

·        Management graduate with courses in Project Management, Human Resource and Management Information System.

·        Proficient in MS-Excel, PowerPoint, HTML.

MANAGEMENT CONSULTANT, JANUS ADVISORY SERVICES – GUWAHATI, ASSAM                           Aug 2017 – Present

·        Acquiring data from primary or secondary data sources and maintaining databases.

·        Data manipulation to uncover trends and insights i.e. pivoting, summarisation, sorting.

·        Generate and distribute progress reports and dashboards in accurate and timely manner.

·        Knowledge of Advanced MS-Excel and Power Point including advanced tools and formulas.

 

ASSISTANT MANAGER, ISC, OFFICE OF THE REGIONAL MANAGER DHI(I) – GUWAHATI, ASSAM   Mar 2014-Jul 2017

·        Responsible for supporting National Team Leader, ISC and International hydrological consultants in documentation of reports in water resource projects under Asian Development Bank (ADB).

·        Review the operations on a daily basis, finance, budget, ensuring schedules are met and all tasks are accomplished.

·        Worked on Flood Forecasting Software, updating the Rainfall and Gauge Data in MIKE-11 software.

·        Maintained and updated Training programs/Workshops Inventory under the Institutional Strengthening Component Assam Integrated Flood and Riverbank Erosion and Risk Management Investment Program (AIFRERMIP).

 

HELPDESK EXECUTIVE, ING VYSYA LIFE INSURANCE, CONTACT CENTRE – BANGALORE                   Sep 2011-Mar 2012

·        Managed the policy related queries to the clients.

·        Prepared excel reports.

·        Recommended procedure modifications or improvements.

 

PROCESS ASSOCIATE, XCHANGING – BANGALORE, U.K.                                                                           Oct 2008 – Feb 2011

·        Acquired the knowledge of the London Insurance Market from the offshore trainers.

·        Prepared process maps for new client’s accounts.

·        Member of the pilot team for the successful transition from U.K. to India.

·        Attended training in U.K. for the new project. Duration period – 6 months.

·        Coordinated and conducted small group and individual training sessions for the new joiners.

·        Worked on Citrix Platform along with Insurance/Banking Software.

SKILLS & AWARDS
.        Certifications: PGDCA, Hardware.

·        Tools/Software: MS Excel, Brokasure, Tracking, Citrix metaframe.

·        Language: HTML

·        Awards: Good Going award 2011, Client accounting team award 2010 at Xchanging.

 

LANGUAGES KNOWN

A. Assamese                      B. Hindi                     C. English

 

 

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Hansraj ********** ********* *********** ********* ******** ********* *******

Career Objective:

Looking  for a job in Logistics/Purchase/Warehouse Department as a  Logistics Executive (Senior Designation) and to  work in a reputed corporate organization, where I can contribute, learn and build my career and play a key role in the development of the organization. Posses good analytical and problem solving ability with quick decision making trait and interpersonal skills. Ability to cope with high-pressure environments and easily adaptable to new work environments. I would like to build a successful career in your Industry that offers professional growth while being resourceful, innovative and flexible.

Career Profile:

Ø  Detail – Oriented ,efficient and organized professional with extensive experience  in store activities and Logistics activities.

Ø  Possess strong written and verbal communication and interpersonal  skills.

Ø  Proficient in handling all  warehouse related functions and logistics and  store management.

Ø  Extensive knowledge of warehouse management systems and services

Ø  Ability to handle multiple tasks and meet deadlines

Ø  Proficient in Microsoft Word, Excel and Internet.

Ø  Ability to take initiatives and work under minimal supervision

Ø  Positive attitude with excellent time management skills

Ø  Have ability to work with deadline and time set by management.

Ø  Expertise in managing store operations.

Academic (Educational Qualification):

Ø  B.COM  ( Bachelor of Commerce) From Calicut University

Addidtional  (Computer ) Qualification:

Ø  HONOURS DIPLOMA IN INFORMATION & SYSTEMS MANAGEMENT from APTECH COMPUTER EDUCATION.

Ø  DIPLOMA IN COMPUTER APPLICA TIONS  (Passed with CREDIT)  FROM NCC – THE NATIONAL CENTRE FOR INFORMATION TECHNOLOGY,  UNITED KINGDOM  , from APTECH COMPUTER EDUCATION.

 

Area  of Interest:

Ø  Logistics, Warehouse , stores,purchasing,financial accounting,cost accounting.

Strength:

Ø  Self – Confident and Self- Motivated.

Ø  Aiming for knowledge , intellectual and career development.

Ø  Dedication, team spirit and ability to get along well  in a multicultural society.

Ø  Quick learner , hard working and  goal oriented.

Ø  Greater adaptability to new environment / technology

Ø  Good listener, observer, committed to work,  punctuality   and friendly attitude .

 

Professional Experience:

1.

Company         :   AJM Kooheji Group, Bahrain

Duration         :   7th December 2009  To  3rd May 2018

Designation  : Assistant Manager  Executive (Ware House Cum Logistics)

Job Responsibilities:

Ø  Accounting for ensuring day to day operations of the stores function carried out in a safe, efficient and cost effective manner

Ø  Controls the warehouse by ensuring that all materials are correctly handled and recorded as per the standards and procedures laid out by the company.

Ø  Store activities  related to inward & outward movement of materials

Ø  Maintaining all records related to PO, GRN, Bills/Challans, Gate Pass ,preparation of GRN and forwarding the same to the concerned division for posting in the inventory system

Ø  Verification of goods received as per the specification/PO

Ø  Dispatching the materials to the respective site without any delay.

Ø  Maintaining Stock verification records and stock records on monthly basis.

Ø  Maintaining Stocks Location wise, Group wise, Model wise and arranging/Issuing stocks according to FIFO/LIFO method.

Ø  Stock reconciliation physical Vs system stock and physically checking the materials on a  monthly basis.

Ø  Responsible for Inventory Control

Ø  Handling loading and unloading Labours

Ø  Monthly stock statement to be submitted  to finance department.

Ø  Carrying out cycle count of stocks, auditing of stock accuracy to achieve inventory accuracy

Ø  Analyzing  slow moving and obsolete items, excess and shortage stocks

Ø  Handling Customer Queries

Ø  Preparing Day to Day reports,attending phone calls and resolving customer issues (non technical) and handling emails and customer escalations.

Ø  Ensuring the materials are located in the stores with proper identification.

Ø  Stock checking procedures are maintained as per the inventory policy.

Ø  Preparation and presentation of stores related reports

Ø  Managing of material flow and processes as per standard

Ø  Coordinating with other divisions to get the purchase order from the customer in order to facilitate quick and timely delivery.

Ø  Receiving and checking the material consignment arrived via sea and air freight services, receiving all in coming items as per quality and quantity, against freight documents.

Ø  On request from various sales outlets, I’m creating inter transfer documents through which I can send the newly arrived items for display.

Ø  Taking print outs of delivery notes sent by the division through the software system.

Ø  Arranging the delivery in case of emergency request from the customer.

Ø  Emailing daily dispatch details to all divisional managers.

Ø  Coordinating with  various divisions matters regarding material arrival, delivery dispatch and also forwarding the original delivery  note and other documents to the concerned divison.

Ø  I’m responsible for arranging the payment of delivery charges to the freight forwarder in case of consignment coming via airlines

Ø  Clearance of scrap as per company procedure

Ø  As a team member of warehouse division, I’m  also responsible for reserving the stocks in the system that are meant for export on the instruction from the concerned division

Ø  Arranging of packing materials and stationaries by coordinating with the purchase department.

Ø  Maintaining petty cash  and daily attendance register

Ø  Attending the meetings with the auditors along with my boss and giving clarifications to their queries.

Ø  Issuing items against authorized documents and requisition only.

Ø  Maintaining records of all receiving and dispatching of goods, stores area & ensuring that the items are placed in a proper and orderly manner.

Ø  Coordinates and participates in physical stock verification on year-end.

Ø  Visual inspection of physical stock and damages in stores on daily basis.

Ø  Reporting the details regarding all incorrect and damaged items to the warehouse manager.

Ø  Trains the stores assistants regarding the procedures to be followed in executing various jobs and properly delegating various stores jobs to the assistants.

Ø  Preparation of MIS report on monthly basis such as space occupancy report.

Ø  Closely monitoring with the concerned division on the shortage, damaged and rejection of materials.

Ø  Monitoring the fleet of vehicles with the help of stores supervisors and reporting any repair work to the human resources department in order to get the vehicle repaired. In our company human resources department is responsible for the repair work of vehicles.

Ø  Monitoring warehouse  hygiene,report any safety hazards to the logistics head.

Ø  Preparing the daily dispatch report and maintaining all the documents required for dispatches & stock receipts.

Ø  Ensure that all the material received are updated in the system on  a daily basis.

Ø  Supervising and  arranging of the goods in  brand wise, style wise and size wise in the racks.

Ø  To oversee the documentation regarding the GRN  of all accounted goods (receipt and returns) are sent to accounts department.

Ø  Oversee the stock control and keeping the stock control systems updated.

Ø  To plan that work is completed in the stipulated working hours

Ø  Attend warehouse review meeting to measure the performance and discussing the issues/problems faced during the warehouse operations.

Ø  Motivating, organizing and encouraging the teamwork within the work force to ensure that  the productivity targets are met.

Ø  Ensuring that the customer signature is  embossed on all the delivery notes and other stores delivery documents.

Ø  Preparation of return inward vouchers for all the incoming materials coming back to the stores  from the customer.

Ø  Ensuring that the physical stock verification is done every quarterly and passing adjustment entries to correct book stock in order to match the figure with the physical stock.

Ø  Ensuring smooth functioning of the Office / Warehouse & maintenance of office and sending the monthly expense claims to accounts on time.

Ø  Placing purchase request for medicines required for the first Aid box, pantry and stationary items.

Ø  Managing the store that includes supervision of misc. report, inventory control, stock update and keep the proper accounting in all respects.

Ø  Co-ordination of various jobs with head office, purchasing and all other concerned divisions.

Ø  Preparing of various stock statements as per head office requirement such as monthly stock statement.

Ø  Checking physical stock position as per main stock ledger.

Ø  Maintaining all types of warehouse records and material tracking system in warehouse

Ø  Organizing daily and monthly physical stock verification and matching with book-stock in line with company requirements

Ø  Reporting any plumping, electrical and A/c  problems to the maintenance department.

Ø  Visual inspection of stock received for damages

Ø  Coordinating with the sales team for priority dispatches.

Ø  Ensuring that the necessary steps are taken for replacing the damaged items which are given to the customers.

Ø  Verifying delivery address, phone number for individual customers and verifying any commitments given to individual customers and dealers.

Ø  Arrange the packing team to pack the product as per the order.

Ø  Picking the material as per the part code mentioned in the delivery order.

Ø  Clarify the shortage and excess of material.

Ø  Ability to recognize the product as per the requirement  and delivering within time.

Ø  Communicating and coordinating between Executives and operational heads.

Ø  Handled virtual store locations

Ø  Preparing barcode stickers for sticking on the materials to be dispatched to our B2B customer.

Ø  Monitoring zone level (within warehouse) inventory, suggesting & implementing corrective actions on same.

Ø  Monitoring the stores operation by handling stores records and documentation, tracing material transactions using sage accpac, maintaining stock integrity.

Ø  Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.

Ø  Ensure warehouse floor management to optimize space utilization for proper stock rotation and have perpetual stock audit to ensure nil variance.

Ø  Analyse the situation, and solving  a wider range of difficult to complex administrative issues.

Ø  Maintaining smooth inter-departmental relationship

Ø  Receiving and storing of purchase returns and defective goods

Ø  Coordinating with the service department regarding replacement of materials under warranty. I prepare inter transfers to the service department for making emergency material replacement for the customer, there by contributing to the process that increase customer satisfaction.

Ø  Recognized for excellent performance during performance appraisal.

Ø  Contributed as a member of the warehouse team to win the best performing division  award with in the company

Ø  Maintain good rapport with all customers and employees.

 

2

Company       :  Ritz Carlton Hotel Company LLC, Bahrain

Duration        :  June 25TH 2007 –  Oct 31st  2009

Designation  :  Supervisor – Engineering Stores

Job Responsibilities:

Ø  Ensuring day to day operations of the stores function are carried out in a safe, efficient and cost effective manner

Ø  Maintaining the records pertaining to material receipts and consumption.

Ø  Stock checking procedures are followed  as per the company policy.

Ø  Preparation and presentation of stores related reports.

Ø  Periodic stock verification and reconciliation and maintaining minimum and maximum stock level and also conducting physical stock verification on year end.

Ø  Managing of material flow and processes as per standards followed by the company.

Ø  Coordinating with all departments for consolidating relevant documents required for the  processing of the documents required for suppliers payments.

Ø  Coordinating with the purchasing department for getting the  purchase order.

Ø  Receiving and checking the new spare  parts and reconditioned parts arriving  through sea and air consignment, as per quality and quantity, against the delivery note provided by the supplier.

Ø  Creating new item codes ,item name and description under different item categories mentioned in the inventory system maintained by the company.

Ø  Creating store transfer  requisition  for items requested by various departments and technicians working in the engineering department.

Ø  Parts arrangements in proper location inside the stores every day.

Ø  Attending  meetings with the Auditors to answer their queries regarding store operation.Placing of items according to  serial number, item code, item category and location wise to all the stocks.

Ø  Issuing items against authorized documents and requisition only.

Ø  Maintaining records of all incoming and outgoing items.

Ø  Maintaining stores area & items are  kept in a proper and orderly manner.

Ø  Visual inspection of physical stock for damages in the stores on a daily basis.

Ø  Preparation of reports concerning all incorrect and damaged items  and submitting it to the  head of  engineering dept.

Ø  Trains and directs the work to stores assistants.

Ø  Preparation of MIS report on monthly basis

Ø  Closely monitoring with purchase team on the shortage and rejection of materials.

Ø  Managing the overall store and purchasing  activities and budgeting.

Ø  Carrying out inventory / warehouse management of equipments; replenishing stock items by raising purchase request.

Ø  Maintaining the stock of material without any variance by conducting stock verification

Ø  Ensuring implementation of FIFO, Quality Systems & other requirements in stores.

Ø  Maintaining stock records on monthly basis; implementing stores system by monitoring material movement in stores.

Ø  Providing monthly report to Superiors on monthly basis.

Ø  Responsible for all the filing jobs of the stores in a systematic manner.

Ø  Oversee the stock control and keeping the stock control systems updated.

Ø  To ensure that the work is completed within the stipulated working hours.

Ø  Maintaining stock verification records

Ø  Arranging/Issuing stocks according to FIFO/LIFO method.

Ø  Co-ordinate with purchase department for clearance of purchase order.

Ø  Deal with the suppliers of the material.

Ø  Updating of all store related documents

Ø  Monthly stock statement to be submitted to the finance department.

Ø  Carrying out cycle count data processing, auditing of stock accuracy to achieve inventory accuracy and investigating causes of inventory inaccuracy.

Ø  Analyzing  slow and obsolete items, excess and shortage stocks

Ø  Attending phone calls and handling emails.

Ø  Ensuring that the materials are located in the stores with proper identification.

Ø  Ensuring Vendor stock receipts / GRN are accounted to book stock in time.

Ø  Ensure that the  physical stock is verified  every quarterly and  adjusting  entries are entered in the system in order  to correct the  system  stock . This process also involves taking approval from the management for passing the adjusting entries to correct the system stock.

Ø  Handling of petty cash and sending the monthly expense claims to accounts.

Ø  Ensuring that all operational needs of the technicians  are met.

Ø  Preparing material receipt notes on a daily basis.

Ø  Submitting purchase request  with all the supporting quotations  to the purchasing department in order to get approval from the senior management and prepare the purchase orders duly signed by the management.

Ø  Sending product enquiries to various suppliers and follow up with the suppliers for getting price quotations.This job also involves price negotiation in order to get the best price from the supplier  and  it lead to significant financial cost savings to the company.

Ø  Keeping all records of spares for plant machinery and vehicle.

Ø  Planning  and co-ordination with various departments  for receiving and issuing of materials in an optimum way.

Ø  Setting of minimum and maximum stock level of various items in the inventory in order to ensure the availability of materials on demand.

Ø  Maintaining all types of store records including statutory records(duplicate copy of engineering related maintenance contract).

Ø  Visual inspection of stock received  for damages and raising claims wherever applicable.

Ø  Proper storing as per stacking norms.

Ø  Follow up with the purchasing department for  the  timely processing of purchase orders.

Ø  Fax the purchase orders  to the suppliers and follow up with the supplier to get timely delivery of various engineering items.Maintaining good relationship with the suppliers.

Ø  Conducting  market study in  order to get  new suppliers – the objective of this job is to increase the supplier base of the company.Arranging timely payment for the outstanding invoices of the suppliers in order to maintain a good business relationship

Ø  Abiilty to handle any stores activities assigned by the department head.

Ø  Preparing of monthly stock statement

Ø  Coordinating with the receiving clerk  of the accounts department to issue credit or debit note for the items received short or excess.

Ø  Reconciliation of sundry debtor and creditors account

Ø  Submitting daily stock report & month end stock statement to the account department

Ø  Conducting monthly inventory review meeting.

Ø  Issuing of materials,(As per the issue slip, through stock transfer note for internal use).

Ø  Improved the inventory accuracy level to 95% through proper inventory count & control.

Ø  Material procurement for all category of items as per project request.

Ø  Follow up with the suppliers for timely dispatch of materials.

Ø  Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.

Ø  Ensure that all stores safety and security precautions and measures are being complied with at all times.

Ø  Material planning and scheduling for different items, and interface with foreign/local vendors for the timely purchase of  materials.

Ø  Ensures timely submission of reports to the finance department regularly.

 

3

Company         :   AL-AIN ROTANA HOTEL, Al Ain, United Arab Emirates

Duration         :   23rd May 1999 –  June 23 2007

Designation    :  Store keeper / Engineering Secretary/ Job Controller

Job Responsibilities:

Ø  Managing  day to day operations of the stores functions.

Ø  Maintaining the records pertaining to material receipts and consumption

Ø  Stock checking procedures  are  followed  as per the company policy.

Ø  Preparation and presentation of stores related reports

Ø  Periodic stock verification and reconciliation.

Ø  Maintaining minimum and maximum stock level

Ø  Coordinating with the purchase dept to get timely delivery of items from the suppliers.

Ø  Receiving and checking the new spare  parts

Ø  Creating store transfer  requisition  for items requested by various departments and technicians.

Ø  Parts arrangements in proper location inside the stores every day

Ø  Attending store audits and answering queries raised by the auditors.

Ø  Receiving all in coming items as per quality and quantity, against the delivery note provided by the supplier as well as the purchase order of the company.

Ø  Arranging all the items in proper locations, storage and preservation with proper identification.

Ø  Coordinates and participates in physical stock verification on year-end.

Ø  Reporting all incorrect and damaged items to head of  engineering dept.

Ø  Oversee the stock control and keeping the stock control systems updated.

Ø  To plan that work is completed in the stipulated working hours

Ø  Maintaining all records related to stores administrative work.

Ø  Maintaining stock verification records, aranging/issuing stocks according to FIFO/LIFO method.

Ø  Physically checking the material stock on a  monthly basis.

Ø  Monthly stock statement to be submitted to the finance department.

Ø  Analyzing  slow and obsolete items, excess and shortage stocks

Ø  Inventory management softwares like FIDELIO( HOTEL MANAGEMENT SOFTWARE) and FBM(FOOD ,BEVERAGE ,MATERIALS) were used in my day to day work.

Ø  Ensuring that purchase orders raised for materials and spares are accurate and as per the requirement of the company.

Ø  Keeping all records of spares for plant and machinery

Ø  To ensure adherence to quality systems & practices.

Ø  Maintenance of Material Stock Register / Transfer Register

Ø  Able to handle stores  & related activities as assigned by the Head

Ø  Follow up with the suppliers for the timely delivery of items.

Ø  Handling all incoming and outgoing correspondence of engineering department .

Ø  Drafting of letters & emails for day to day general administration, upkeep and maintenance of office.

Ø  Monitoring  daily attendance of the staff and preparing the monthly attendance summary and sending it to finance dept.

Ø  Providing  both clerical and administrative support to the chief engineer in order to run the engineering department smoothly.

Ø  My day to day job also include word processing, copy typing, letter writing, dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries, arranging meetings/appointments and organising travel for staff.

Ø  Used  a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc.to produce correspondence and documents, devising and maintaining office systems.

Ø  Attending meetings, taking minutes and keeping notes, liaising with staff in other departments and with external contacts, ordering and maintaining stationery and equipment supplies.

Ø  Organising and storing paperwork, documents and computer-based information, photocopying and printing various documents.

Ø  Document control for sensitive documents like engineering drawings.

Ø  Responsible for receiving all written maintenance request and telephone maintenance request for various kinds of job.

Ø  Distributing the job request to technicians according to the trade, ensuring that  the job is completed within reasonable time.

Ø  Maintaining the job register to record the day to day maintenance jobs that are done by the department .

Ø  Preparing a summary report of the total number of jobs done for a particular month in each trade and  responsible to report any backlogs in jobs to the chief engineer.

4

Company       :  UNIVERSAL INSTITUTE OF INFORMATION TECHNOLOGY,

Kannur District, Kerala State, India

Duration         :  8th November 1998 to 18th May 1999

Designation  :  Software Instructor

Job Responsibilities:

Ø  Engaged classes for students preparing for ‘A’  level examinations

Ø  Also taken classes  for Information technology subject at the graduate level.

 

5

Company       :  NATIONAL INSTITUTE OF ENGINEERING TECHNOLOGY,

Kannur District, Kerala State, India

Duration        :  18th March 1996 to 25th December 1996

Designation  :  Faculty for Computer Studies.

Job Resposibilities:

Ø  Have taken computer classes  for  course in MS-OFFICE,Foxpro,’C’ Lnaguage.

Ø  Have taken classes for Information Technology subjects for Engineering diploma students.

 

 

 

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Praveen ******** ** *******

CAREER OBECTIVE
To associate with an innovative and vibrant organization which allows me to make the best use of my knowledge and competencies to add va

EDUCATION
Bachelor of Business Administration (BBA)

GOGTE COLLEGE OF COMMERCE, BELGAUM

KARNATAKA UNIVERSITY, DHARWAD

YEAR 2006 (AGGREGATE: 71.75%)

ORGANIZATIONAL EXPERIENCE
Wisdom Bridge Management Consultants

ROLE: HR MANAGER

DURATION: APRIL 2017 TO PRESENT

 

ROLES AND RESPONSIBILITIES

 

·         RECRUITMENT

·         INDUCTION

·         TRAINING

·         PROFESSIONAL DEVELOPMENT

·         PERFORMANCE MANAGEMENT / APPRAISALS

·         MAINTAINING WORK CULTURE

·         RESOLVING CONFLICTS

·         EMPLOYEE RELATIONS

·         REWARDS AND RECOGNITION

·         EMPLOYEE ENGAGEMENT

·         LEGAL KNOWLEDGE IN POLICY FORMATION

·         GRIEVANCE MANAGEMENT

·         CLIENT RELATIONS

·         PAYROLL MANAGEMENT

·         ATTRITION AND RETENTION

·         EXIT FORMALITIES

 

Ø  I was also deployed at a client location (Product based Software Company) to take care of end to end HR Generalist and Managerial activities. I have recruited Software Engineers, Application and Product Support Engineers, Web Developers and Sales candidates for the client.

 

Ø  Also, I had an opportunity to bring changes to the existing policies of the organization and introduce new policies for the betterment of the organization.

 

Ø  In addition, I pro-actively conducted the Employee Engagement Program for the client and took employees out for playing bowling and arranged lunch for them at a hotel.

 

Cognizant

ROLE: TEAM LEADER

DURATION: OCTOBER 2010 TO MARCH 2017

 

ROLES AND RESPONSIBILITIES

 

Initially worked in a US Mortgage Process:

·         Providing Escrow and Non-Escrow Services to the clients

·         Team Management

·         Active Participation in Process Automation

·         Monitored and performed second level quality checks (6 eye) to ensure high quality output

·         Training – Providing Process trainings for new joiners, Refresher training for existing employees and Cross training associates in multiple sub-processes

 

Later on got opportunity in HR Generalist activities:

·            RECRUITMENT

·            INDUCTION

·            MAINTAINING EMPLOYEE RECORDS

·            COMMUNICATING HR POLICIES

·            ISSUING RESPECTIVE LETTERS

·            TRAINING

·            GRIEVANCE HANDLING

·            EMPLOYEE ENGAGEMENT

 

 

 

IBM Daksh

ROLE: SENIOR EXECUTIVE

DURATION: NOVEMBER 2006 TO SEPTEMBER 2010

 

ROLES AND RESPONSIBILITIES

 

·            Worked with a Credit Rating Bureau in Business Investigation and managed Business Credit Reports

·            Acted as a SME, led teams, trained and managed data reporting

·            Monitored teams in various projects (inbound and outbound)

·            Took initiative in process queue management in outbound operations and managed the automatic dialer tool in churning out the business cases more effectively and efficiently.

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Aanchal ******* ****** *******

AANCHAL BROCA KUMAR

A qualified Writer with varied experience of 10 years+ as a Writer, Editor and Journalist seeking a senior position in the field of Content writing and Editorial in the functions Communications and Content Development.

Brief Overview

 Extensive exposure in areas of content writing and development. Worked with Times of India (A BCCL Group Company) in development and implementation of internal communications as well as launch of various web based portal.
 Appreciable knowledge of the role of Media Journalist. Have worked extensively as a field journalist with Star News (A News Channel under the Satellite Television for the Asian Region)
 Specialization in the field of ‘Feature’ writing
 Extensive appreciation of the role of an Editor; assisted in publishing of comprehensive ‘destination’ books (Brought out by Stark World Publishing Private Limited, Bangalore)
 Authored books for TERI (The Energy Research Institute).

Professional Experience (Recent Assignments) in detail:

Freelance Writer for TERI (The Energy Research Institute)
Period of Work : 2009 onwards

Currently freelancing

• Authored 5 books for TERI
• Represented TERI at Bookaroo – the Festival of Children’s Literature for 3 consecutive years

Freelance Writer/ Editor
Period of Work: June 2007 onwards

Currently freelancing for several companies and newspapers:

• Writing articles regularly for Times Of India, Nagpur edition
• Content writing for websites both Indian and international
• Editing material for websites

RESIDENT EDITOR CUM WRITER Employer: STARK WORLD PUBLISHING, BANGALORE
Period of Work: Jan 2005 – June 2007

Responsibility Profile:
 Responsible for the evolution of the ‘Style Guide’ dictating the style, format and content of the publications
 Act as Resident Editor of the group with the responsibility of managing content contributed by field contributors
 Write specific features and other articles that merit high quality and seriousness, forming an integral part of the publication – included extensive traveling to various destinations to review properties / resorts and other local features that need to be covered
 Conduct interviews with eminent personalities in order to capture various impressions that need to be incorporated as part of the overall content
 Head the editorial desk of the publishing house
 Assist in the recruitment of field writers, contributors and other members of the editorial team
 Supervise the layout, studio and creative team to ensure adherence of publications to established design templates
——————————————

SR. OFFICER, CONTENT DEVELOPMENT Employer: TIMES OF INDIA, NEW DELHI
Period of Work: July 2003 – May 2004

Responsibility Profile:
 Design and execution of internal communications mailers in Times of India
 Head design and development of two new web based portals: www.timesclassifieds.com and www.timesjobs.com., an integral part of BCCL’s web based marketing strategy
 Creating and continuously up-grading content of both of these portals
 Coordinating with field based and other contributors for content
 Senior member of the editorial desk – in charge of coordinating with other stake holders/departments to ensure seamless performance of both of the portals
 Regularly interacting with the registered franchise of the portals

PROFESSIONAL EXPERIENCE – OTHER ASSIGNEMENTS (IN BRIEF)

TRAINEE REPORTER Employer: STAR NEWS, NEW DELHI
Period of Work: July 2002 – May 2003

Responsibility Profile:
 Scripting and editing content and stories
 Trained as a filed reporter wherein had to obtain stories that were aired on prime time news

——————————————

EXECUTIVE, RESPONSE Employer: TIMES OF INDIA, NEW DELHI
Period of Work: Sept 2000 – Oct 2001

Responsibility Profile:
 Client Servicing. Interacting with potential customers who would want to place classifieds in the Times of India publications; increasing the quantum of business by selling more ‘space’
 Wording content as per the requirements of the customers
 Copy Editing and Proofing at the pre-press stage
 Completely in charge of page making and content layout

——————————————

RESEARCHER Employer: SYNERGY COMMUNICATIONS, NEW DELHI
Period of Work: May 2000 – Oct 2000

Responsibility Profile:
 Work very closely with Siddharth and Anita Basu in the creation of database for ‘Kaun Banega Crorepati’, season one
 Work very closely with Siddharth Basu in creating database for ‘Mastermind India’, a production for BBC World

——————————————

ASSOCIATE INTERN Employer: WORLD REPORT, NEW DELHI
Period of Work: May 1999 – July 1999

Responsibility Profile:
 Research content for ‘It’s a Small World’, current affairs program on Star Plus
 Manage Database & supervise post production editing of content

EDUCATION

 MA in Political Science, University of Delhi 2000 – 2002
Course Content: Contemporary International Politics, Administrative Theory, Theory of International Politics, Modern Indian Political Thought, Evolution of the Indian State, Marxism, Ancient Indian Political Thought, United Nations, International Law, and Gandhian Thought and Action

 BA (H) Journalism, Lady Shri Ram College, University of Delhi 1997 – 2000
Course Content: Writing for the Media, Communication Theory, Newspaper Production, Media Management, Press and Society, Advertising and Public Relations, Press Conferences and Presentations, Indian Govt. and Politics, International Relations, Micro and Macro Economics, Indian Economics.

 Class XII, MHAC School, Jammu (J&K) 1996 – 1997
(C.B.S.E – 92%)

 Class X, Presentation Convent School, Jammu (J&K) 1994 – 1995
(C.B.S.E – 94%)

ACHIEVEMENTS AND PERSONAL DEVELOPMENT

Achievements:
 First Division in B.A. Journalism 1997 – 2000
 Certificate of Merit from CBSE on securing highest marks in English 1996 – 1997
(All India) in class XII Board examination
 Scholarship and Gold Medal from the Government of J&K for ‘Excellence in 1994 – 1995
Academics’
 Sub-Editor of college magazine ‘Spectrum’ 1998 – 1999
 Editor of School magazine ‘Odyssey’ 1995 – 1997
 Head Girl of the School 1996 – 1997
 Member of the Student Council 1994 – 1996

Training and Workshops:

• Cleared N4 Level Japanese Language Exam and currently studying to clear N3. Proficient in spoken and written Japanese
 Month long training with Star News incorporating editing, camera, scripting, and basics in broadcasting news (Jan -Feb 2003)
 7 day workshop organized by Times of India on grooming presentation and inter-personal skills by Blossom Kocchar

Projects and Thesis:
 The State of Science Journalism in India, AIDS – Killer Disease, Rajasthan – With special reference to women, Brain – Drain, Kashmir – Terror Unleashed, The Gujral Doctrine, Charles Dickens – A Critique, Melting Away – Exploring the Ice Cream Industry of India

COMPUTER & LANGUAGE PROFECIENCY

Adequate working knowledge of MS Office
Proficient in English, Hindi, Urdu, Punjabi and Japanese

STRENGTHS

Sincere, Committed and Hard Working
Concentration and Patience
Ability to meet deadlines
Result Orientation, Multi tasking and Prioritization
People Management, Communication skills and Leadership

 

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Gaurav ***** ******* ******* *****

Objective | Summary | Experience | Education | Achievements I Skills

Highly accomplished result-Oriented Leader, Team Player and Strategist with 18 year experience in Successful Business Development.

Summary:

I credit my success to my two greatest strengths, I’m smart and I work hard. The results have been a successful 18 year career wearing a variety of hats. I have excelled as both a worker and a manager.

As a marketer I have done it all:
Business development, budget management, cross-sell, market research, product development and much more.

Finally, I feel my track record of Role promotions speaks to the quality of my work – Indian School of Petroleum & Energy (Manager Business Development- current job), Eeco India Ltd.  (Business Manager – 2 Yrs.),  ICICI Pru Life. (Sales Manager, Bancassurance– Ahmedabad & Gandhinagar Zone, Gujarat). Yes Bank Ltd. (Branch Sales Leader, Direct Sales) and most of my previous employers are still ready to utilize my services.

Experience:

Jul 2017- Present     | General Manager |Testo Global Laboratories

 

·         Taking care of business operation & expansion from scratch, opened 5 branches in one year and full experience of getting NABL accreditation for the lab.

·         Chalking our expansion plans and execute them.

·         Identifying new business areas and preparing business cases for investors.

·         Identifying & developing new business areas and markets for companies in Textile, Chemical, Power Plants, Coal Importers etc.

·         Keeping track of business opportunities through government tenders and other sources.

·         Setting up new branches at various location.

·         Hiring of staff for various position.

·         Identifying vendors and service providers for various required services.

·         Day to day monitoring of various labs and ensuring correct communication of reports with client.

·         Making strategies and putting in place with the sales team, ensuring achievement of results on individual and team basis.

·         Operation the head office as a Profit Centre.

 

Aug 2011- May 2017 | Manager – Business Development |Indian School of Petroleum & Energy

(A sister concern of University of Petroleum & Energy Studies, Dehradun)

·         Identifying & developing new business areas and markets for companies in Power, O&G Energy, Transportation, IT, Infrastructure, Mining etc. sectors.

·         Keeping track of business opportunities through government tenders and other sources.

·         Liaison with government, PSU and private companies for various business opportunities.

·         Keeping track of various sectorial conferences for business networking.

·         Growing and retaining existing client accounts by presenting new collaborative opportunities with companies

·         Identifying potential clients in various target sectors, and the decision makers within the client organization.

·         Meeting & presentation with the key decision makers like MD, CEO, VP & Technical Heads etc.

·         Researching and building relationships with new clients

·         Developing business plans and applying strategies to achieve the same.

·         Developing & customizing products per client needs.

·         Identifying experts to deliver various programs through strong networking activity.

·         Account management of existing clients.

·         Overall monitoring & delivery of the program.

·         Billing & collection

·         I have developed close networking and business ties with Technical as well as HR departments of companies for business.

·         I have strong network in the Power sector companies of following states – Gujarat, Maharashtra, Assam, WB, Kerala, Karnataka, Andhra Pradesh, Rajasthan, Madhya Pradesh, Punjab, Haryana, Orissa, J&K, Delhi.

Few Key Clients:

L&T Group, GSPC, GSPC Gas, Gujarat GAS, Shell Hazira, Accenture, Adani Group, Torrent Group,  ABB, Alstom, GNFC, GSFC, IOCL etc.

 

May 2009- Aug 2011                   | Business Manager |                                        Eeco India Ltd.

·         Handling half of Gujarat state for the Distribution of CNG Kits.

·         Hiring of manpower.

·         Training and Grooming of team.

·         Defining the marketing strategy and implementing different systems.

·         Locating the right Dealer for smooth sales of our product.

 

Aug 2008-Mar2009                    | Sales Manager B&A |              ICICI Prudential Life Insurance

·         Handling 102 branches of Bank of India for Ahmedabad and Gandhinagar.

·         Handling direct reporting team of 23 FSC and FSM.

·         Maintaining relationship with Branch Manager and other staff members of Bank of India.

·         Reporting in Area Sales Manager and Zonal Manager of Bank of India.

·         Allotment of Branches to FSC as per the capacity to ensure maximum productivity.

·         Grooming and training the team.

 

June 2007 – July 2008               |   Branch Sales Leader |                                  Yes Bank Limited

Achieving Sales Target (Life & General Insurance)
Achieving Mutual Fund Targets
Handling a  Team of 6 Executives to achieve sales targets
Risk Management
Overall Branch Business Development through Customer Retention.
Feb 2006 – May 2007            |   Associate Sales Manager |                              Yes Bank Limited

 

·         Achieving the desired performance level & specified targets in a stipulated duration by capturing the potential market.

·         Maintaining long-term customer relations through appropriate customer orientation & quality services.

 

Dec 2004 – Jan 2006               |   Relationship Executive |                                          HDFC SLIC

Working in co ordination with HDFC Bank Branch.
Establishing and retaining relationship with HNI clients of the Branch.
Giving training to HBL Global team.
Achieved 180% premium collections against the given target for the last financial quarter.
Feb 2001 – Nov 2004                       |   Assistant Manager |                             Advent International

·         Hiring and training executives for sales on commission basis.

·         Handled sales team of 15 representatives.

·         Training and motivating the team for sales targets.

Education:

Master’s in Business Administration (Oil & Gas Management)

University of Petroleum & Energy Studies, Dehradun
Bachelor of Commerce

Dr. B.R. Ambedkar University, Agra, UP.
Higher Secondary Certificate Examination [Science]

U. P. Board Allahabad
Secondary School Certificate Examination

U. P. Board Allahabad
Achievements:

Doubled the annual business in the first year of joining in Indian School of Petroleum & Energy.
Achieved the best performance award for achieving highest regular premium in ICICI Pru life.
Considerable achievement of “Certificate of merits” during the entire duration in Yes Bank Ltd.
Successful in achieving “Cruise to DUBAI” contest for Oct, Nov, Dec quarter in Yes Bank Ltd.
Successful in achieving “Cruise to COLOMBO” contest for AMJ quarter in Yes Bank Ltd.
Skills:

Sales Specialist – A proven closer and a successful trainer in sales strategies and techniques.
Management Veteran – Successful manager of Teams and Departments. Good at creating a work environment that is both fun and successful.
Highly positive and self-motivated, friendly and accessible, initiating easy connect with people
I am Confident, articulate and have excellent communication skills
Computer Guru – Expert in day-to-day use of hardware, and software. Strong understanding of technology and how to use technology within a company to complete tasks and reach goals.
I am Excellent in Networking, Negotiation, Persuasion, Prospecting, Public Speaking, Research, Writing and Influencing Skills.
I have a flair for rapport building with existing and new clients, sustaining and building relationships both externally and internally
Problem Solver – Good at finding the best way to complete the most important tasks.

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Neha ****** ******* ******

Objective:
To secure a position where my qualities of a fast learner and the ability to take on new challenges can be used
Education:

Post Graduation –
MBA (Hospital Management)
Pondicherry University

Graduation –
Bachelor of Physiotherapy (BPT),
Guru Gobind Singh Indraprastha University (GGSIPU)

High School –
MCLSBM
X- CBSE, XII – Medical, CBSE

Key Skills
• Experience of over 8+ years in Healthcare Organizations
• Proficient Marketing & Communication Skills
• Proficient Medical Content Writing Skills
• International Marketing Skills – Query Handling, International Patient Care Services
• Good Presentation Skills
• Proficiency in MS-Office (MS-Word / Excel / PowerPoint)

Work Experience

1. Organization – Crecer Healthcare LLP (Marketing division-Saroj Super Speciality Hospital)
(November 2014 – till date)
Role – Assistant Manager – International Marketing
Responsibilities Assigned
(a) Marketing and Branding
• Content Development & Marketing
o Creating departmental brochures, patient information literature and technology brochures
o Creating website content for various specialities offered by the hospital
o Digital/Online Promotion of various specialities including article and blog writing
o Promotion of Doctors through doctor profiles, case studies and patient testimonials
o Writing Event speeches and quotes
• Branding
o Stationary development including Collateral & publicity material like health cards, banners, posters, standee, leaflets, invite cards, conference kits) for National & International CMEs, Symposiums & Conferences
o International branding for the hospital
• Digital Marketing
o Project lead for Digital Marketing Strategy being deployed by the hospital through an outsourced agency.
o Handling promotional campaigns on Social Media platforms, SEO management and Adwords.
o Keeping a track of the agency’s ongoing activities and giving them the required feedback obtained by our team.
(b) International Patient Services
o Handling international queries and guiding foreign patients with the appropriate treatment
o Assisting foreign patients with VISA assistance, travel planning and their accommodation in India
o Arranging treatment and follow up of patients with their physicians
o Coordinating with various stakeholders involved in healthcare services for International patients
o Collecting testimonials and treatment feedback from foreign patients
(c) Liaising
o Liaison with healthcare facilitators and medical tourism companies across India for international business
o Liaison with local travel agents, hotels, visa office and other stakeholders involved in International Patient services
(d) Stationary Management
o Hospital forms and stationary management
o Vendor management and approval taking from Medical Director and Administration Head

2. Organization – IndiCure Health Tours Private Limited
(March 2010 – November 2014)
Role – Senior Executive – International Patient Services
Responsibilities Assigned
• Assist foreign patients looking for medical treatment in India
• Liaising with the hospitals, doctors and various stake holders associated with health care services
• Follow up for medical reports and coordinate with hospitals for preparing medical cost estimates
• Answer email, telephonic queries and follow up persistently
• Preparing records of foreign patients having availed treatment in India
• Developing content for the promotion of company’s websites
• Writing articles, blogs and disseminating information pertaining to the health care services offered by the company
• Providing patient-feedbacks, testimonials and updating them on the website
• Promoting health care services offered by the company through various social media channels

3. Organization – Sehgal Physiotherapy Clinic
(June 2009 – February 2010)
Role – Consultant Physiotherapist
Responsibilities Assigned

• Treated various Orthopedic, Musculo-skeletal and Neurological cases including Spondylosis, Spondylolisthesis, Osteo-arthritis, Rheumatoid-arthritis, Stroke, among others
• HOME- VISITS – Treated various Neurological and Orthopedic cases by providing home-sittings for cases such as Diabetic Neuropathy, Stroke, and Cerebral Palsy

4. Organization – Deen Dayal Upadhyay Hospital
(October 2008-March 2009)
Role – Intern
Responsibilities Assigned

• Rotatory clinical postings in different departments: Orthopaedics, Intensive Care unit, General surgery, Burn/Plastic Surgery, General Medicine , Intensive cardiac care unit , Paediatrics, Gynaecology
• Treated patients in wards including post-operative neurological cases, orthopaedic cases in acute and sub-acute condition under supervision of senior medical staff
• Attended postings at the college out-patient clinic and hospitals

Personal
• Participated in various extra-curricular activities: Music competitions, Extempore & Debates
• Have won several prizes in music competitions
• Won 2nd prize in Poem recitation at Delhi University festival
• Multi-lingual-English, Hindi, Punjabi
• Hobbies include: Reading, Listening to music, Singing, dancing

I hereby certify that the information provided above is true to the best of my knowledge.
Dr. Neha Malhotra (PT)

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Shanker ******** ********** ************

 

PROFICIENCY FORTE – For resume call 9910612773

Senior management customer operations professional with 19 years of experience in senior leadership roles across diverse organizations. Strong and proven track record of delivering profitable growth in highly competitive markets, developing and implementing strategies for new services. Exploring challenging managerial assignments with a professionally managed organization

Expertise In
________________________________________

Customer Service Delivery

P&L Accountability / Management

Resource Planning & Management

Team / People Leadership

Business Development

Channel Management

Services Sales Planning / Enablement

Business Innovation & Agility

Continuous Service Improvement

Innovation & Capability Growth

Process Simplification & Re-Designing

Cost Reduction Strategies

Performance Management

Productivity Optimization

Collaboration & coordination

Retail Operations

Leadership Strengths & Highlights
________________________________________

 Proven ability in defining pricing strategies & restructuring of business operations based on collated market intelligence on competition; Proficient in analysis of sales figures & forecasting sales volumes, analysis & interpretation of trends to facilitate planning.

 Excellent track record in envisioning & leading revenue and growth initiatives grounded solidly on business and economic value; successfully designed & implemented technical solutions, delivering a strong ROI.
.
 Strong background in implementing strategic initiatives, developing market penetration techniques, competition/ market analysis; evaluating market response/ requirements to be communicated to various teams for accomplishment of business goals.

 Adept at setting up an effective distribution & channel network for enhancing market penetration across the target market segment. Guide distribution teams in effectively closing identified business deals with potential revenue impact.

 Proficient in various operational aspects of telecom post paid operations as well as service quality parameters aimed at enhancing client satisfaction

 Proven expertise in seamlessly collaborating with ‘C’ level executives, senior management, stakeholders, business partners, customers and team members to deliver responsive and quality strategic, operational and business outcomes.
.
 Proactive decision maker, having practical management style and excellent skills in management of people capability including performance management, succession planning and recruitment; adept at leading large teams to maximize productivity.

Professional Experience
________________________________________

Binary Teletech, Bangalore Aug 2013 onwards
DGM – Customer Service Delivery

Key Profile:
• Conceptualizing customer services strategies based on extensive analysis of service operations and market dynamics, monitor Operations of after sales customer Support Structure and its performance.
• Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
• Assessing customer feedback, evaluating the improvement areas & providing critical inputs; advocating process compliance via regular review meetings.
• Evaluation of customer engagement quality and service delivery parameters.
• Accountable for first time resolution at front end and backend through driving improvement towards quality parameters and C-Sat scores.
• Instrumental in evaluation and analysis of customer service ratings and draw an action plan to improve satisfaction scores.
• Focus on identification and incorporation of new products in the market to enhance the product portfolio as well as maximizing brand awareness through designing of monthly and seasonal leaflets.
• Manage a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
• Collaborate with various support teams for frequent training and development of customer interfacing Staff.
• Setting a clear directive and deploying strategies focused towards high customer service standards.
• Accurate reporting of customer service standards through MIS reports and audits.
• Incorporation of best industry practices to ensure sustained growth and service Standards.
• Collaborate with internal & external teams in effectively implementing channel marketing programs, set up loyalty programs for trade & channel partners.
• Capability to work with large teams of senior level professionals and directly reporting team and ability to communicate at multiple levels with both customers and colleagues.
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Enterprise Impact:
• Consistently Increased customer Service and Quality Scores by 12%.
• Rated high for accomplishing 18% enhancement in Overall Department Operational Efficiency.

Idea Cellular, Bangalore May 2005 –Jul 2013
Manager – Service Delivery ~ Feb 2009 – Jul 2013

Key Profile:
• Collaborated with various support teams in roll out of “My Idea” and “Idea Point” service centers across the circle leading to opening 147 service centers across the circle in a span of 1 year.
• Defined service standards, policies in compliance to KPIs. Organized training sessions for field engineers and area managers for maintaining seamless operations.
• Resolved technical updates /issues in coordination with customer service & factory (Quality/R&D).
• Focused on planning, development, implementing & controlling in compliance to revenue and cost parameters.
• Assisted in the service operations team for providing proactive solutions & enhancing operational efficiencies.
• Conducted operational audits for ensuring compliance to Total Quality Management parameters for maintaining positive customer satisfaction index.
• Planning & execution of customer life cycle management therapies, to arrest churn levels of customers. Providing quality customer support by ensuring first contact resolution to them.
• Strategizing and managing churn control activities, both proactive and reactive. Day to Day monitoring of involuntary and voluntary churn control activities.
• Managed roll out of 3G products & services across various service centers; rolled out MNP across service centers in Karnataka.
• Interacted with Zonal Regional Managers for effectively resolving business as well as operational issues
• Built/maintained productive business relationship with existing clients and prospects for identification / development of internal and external commercial opportunities.
• Implemented initiatives like loyalty program, service camps and customer meets to enhance growth in walk in/conversion rates.
• Worked on standardization of systems through evaluation of department operational and corporate standards.
• Monitored/managed inventory management systems within the area with focus on slow moving and non moving products.

Enterprise Impact:
• Rated high for consistently maintaining partner profitability targets at over 95%.
• Significantly enhanced CSAT scores by implementing First Time Resolution in operations.
• Accomplished good rating by third party survey for customer experience at Service Centers.

Manager – Channel / Corporate Receivables and Fraud Management ~ Jan 2006 – Jan 2009

Key Profile:
• Evaluated & optimized credit limits to prevent exposure and fraud for enhancing organizational bottom lines.
• Focused in enhancing client satisfaction by implementing effective SLA based query resolution and consistently rendering qualitative service delivery.
• Guided team members in identifying & evaluating new and cost effective modes of payment and billing.
• Set up & managed robust Fraud Management system to minimize revenue leakage.

Enterprise Impact:
• Successfully implemented priority-based customer service module for effectively resolving issues of premium corporate customers.
• Assessed credit limits to acquaint on client billing and payment patterns.

Assistant Manager – Credit Control ~ May 2005 – Dec 2005

Key Profile:
• Managed implementation of Grid Based credit limit assignment as well as setting up Contact Point Verification for the state of Karnataka.
• Ensured smooth functioning of fraud management systems and pre-check alarms as well as seamless agency operations.
• Focused on enhancing credit limits for customers in IR location based on eligibility criteria.
• Collaborated with sales department for identifying delinquent customer groups and negative areas. Enhanced operational efficiency by automating the FMS system.
• Optimized resource utilization through decentralization of team responsibilities across areas of operation.

Enterprise Impact:
• Acknowledged for optimizing revenues through effective monitoring of Red Alert Customer Groups and IR locations.
• Successfully reduced suspension percentage through Bills Review and reduced Red Alert Cases by 30%.
• Enhanced first bill payments by 23% and corporate receivables by 14% through optimized usage of Fraud Management Systems.

Convergys India Services Ltd., Bangalore Feb 2004 – May 2005
Team Manager

Key Profile:
• Optimized resource utilization and streamlined processes to enhance operational efficiency / departmental profitability.
• Guided team members in effectively resolving critical cases with potential business impact based on pre-defined quality parameters.
• Assessed skill gaps of team members and organized skill enhancement sessions for improving individual skill sets.
• Implemented various internal controls and improvement initiatives based on operational or business requirements.
• Maintained updated records related to day to day business transactions and action taken reports.

Enterprise Impact:
• Exceeded call quality score consistently averaging > 90%.
• Implemented caller authentication procedure to ensure complete customer confidentiality.
• Reduced the abandoned statistics by 6.8%.

Previous Assignments
________________________________________

Officer – Credit Control &Risk Management | Tata Teleservices Ltd, Bangalore Mar 2003 – Feb 2004

Associate Executive | Radio Shack Canada, Toronto (Canada) May 2001 – Dec 2002

Business Consultant | Premier Systems, Toronto (Canada) Mar 2000 – Oct 2000

Technical Support & Billing | JT Mobiles Ltd., Bangalore Aug 1996 – Mar 2000

Academics
________________________________________

Education

• BA (Economics & Statistics), PSG College of Arts, Coimbatore in 1994.

Professional Enhancement
• Diploma course in Oracle 8i and Visual Basic 6.0.
• Diploma Course in Web Designing (well versed with Adobe Illustrator, Adobe Photoshop, HTML, Digital
Imaging and Macromedia Flash).

Personal Details
________________________________________

• Date of Birth :15th December 1972
• Languages known : English, Hindi, Tamil, Marathi, Kannada
• Nationality : Indian
• Passport Details : L6144538 valid till 2023

~ References Available Upon Request ~

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P ********* ****** ******* *** **********

Professional Background: for Senior Manager Mep Coimbatore

Remarkably astute energetic seasoned and innovative professional backed by strong credentials and proven history on time on budget and high quality  project completion, armed with comprehensive skills in establishing and maintaining productive work relationship among cross cultural team members within  the project and with extensive years of experience in Construction Management equipped with high calibers of qualifications in leading all phases of Construction and renovation projects in Residential/Commercial Buildings.

 

Experience Overview:

20+ years(9 years in UAE) in MEP Site Execution | Project Management | HVAC, Plumbing, Fire protection, Electrical systems, BMS, Water Treatment | Erection & Commissioning.

Core Competencies
** Construction Project Administration | Project & Construction Planning | Industrial Infrastructure I Construction Supervision | MEP Systems Installation | Quality Compliance | Project Coordination | Contractor Management | Erection & Commissioning | Team Management | Client/Contractor Coordination | Project Engineering | Project Planning & Scheduling| Co Ordination with statutory Authorities| Compliance with Corporate Health and Safety Management system | Project Monitoring, Controlling & Execution | Site Supervision | Project Specifications & Standard Codes

** Carry out necessary value engineering analysis and provide assurance to Management| Maintaining effective relationship with internal and external customers, consultants, Contractors, sub contractors and Statutory authorities

** Seasoned professional with ability to lead large Industrial Infrastructure projects, multi-disciplinary technical coordination and engineering interfaces during design development and project execution ~

** Skilled in analyzing, identifying and resolving technical project issues, ensuring efficient interpretation of all design drawings and incorporation of quality control procedures in projects ~

** Performance driven team leader with excellent interpersonal skills ,optimally utilizing all channels of communication |Highly effective in working with competitive and stressful situation

Value Proposition

** Adept in managing end-to-end project activities viz. planning & executing MEP program involving contract administration, budget management, resource planning, and procurement with a flair for adopting modern construction methodologies/techniques
** Documented record of strong, decisive executive leadership; proven expertise in coordinating complex projects in a challenging environment and swiftly ramping/completing up projects with competent cross-functional skills and ensuring on time deliverables within pre-set cost parameters

** Persuasive communicator with skills in building consensus and obtaining commitments; successfully dealt with various projects including Hotels, High Rise Buildings etc.

** Well-versed with modern prevalent contractual practices, recruiting contractors, sub-contractors, organizing procurements, interpreting contractual obligations/ rights and evaluating techno-commercial problems and furnishing reports to the management

** Technically inclined professional ensures that the business priorities permeate all component projects; evangelizes program goals with stakeholders in light of their technical alignment with business priorities

Education:

Bachelor of Engineering,(Mech)

First Class Grade=1994

PSG College of   Technology Bharathiyar University Coimbatore-Tamilnadu-India

Post Graduations:

Master of Science (M.S) Consultancy Management,

CGPA-7

Birla Institute of Technology & Science- Pilani- Rajasthan-India

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Samson ********

Samson Varghese
E-Mail: samy.varghese@yahoo.com  Mobile: 91-9765988572

Seeking opportunities for Senior level assignments in Team handling, Corporate sales, Zonal Operations, Marketing and communications with an organization of global repute

 

PROFESSIONAL PREFACE
Þ    Business oriented Management professional with more than  8 years of extensive experience in:

Key account management, Business Development, Regional Operations, Institutional/ Corporate Sales, Event management, Setting up operations, Merchant and Vendor Onboarding.

Þ    Successfully managed end to end business operations in Western India.

Þ    Possess credibility & personal integrity of a high degree.

Þ    Effective communicator & negotiator with strong analytical, problem solving & organizational abilities.

 

WORKPLACE ACHIEVEMENTS

Þ    Set up the entire Enterprise partnership team of OYO ROOMS in Pune

Þ    Onboarded and managed most of highest GMV client (Tech Mahindra/Quickheal/Emerson/Idea Cellular/ Indus Tower etc) at Oyo Rooms

Þ    Setup and managed the operations of Legal services startup Zippserv in Pune

Þ    Onboarded & managed the highest GMV client (John Deere) of U Residences/set up operations for 2nd property in Pune for U Residences

 

Employment Recital
Designation
City Manager
Organization
Zippserv.com (Ideaclicks Infolabs Pvt. Ltd)
Functional Area
Regional Sales, P&L, Setting up Operations, Sales forecasting, Bench-Marking, Strategic planning and implementation, Targeted Marketing and Branding, Compliance regulation.
Duration
April 2017 – Till Date
Job Description
Prospecting, identifying, verifying and onboarding lawyers for the city operations.
Introduced new products in-line with the customer expectation and market requirements, explored business alliances with various industry stakeholders along with vendor onboarding.
Rate negotiation with service providers to create benchmarking.
Worked on local marketing and branding initiative to increase brand presence including alliances with financial and institutions
Meeting regional/ zonal sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Designation
Manager – Enterprise Partnerships
Organization
OYO Rooms (Oravel Stays Pvt. Ltd)
Functional Area
Strategic planning and implementation, marketing, branding, event management, territory sales and operations, team handling, corporate sales, travel agent sales, key account management, client retention and acquisition, P&L
Duration
August 2015 – March 2017
Job Description
·         Prospecting, identifying clients, generating new business and generating additional business from existing customer.
·         Solicit business (corporate and travel agent) through telephone calls, personal sales calls, and email.
·         Responsible for getting business for hotels in OYO Chain. Exceeded sales, revenue growth and new client acquisition targets as set by the executive management.
·         Handling more than 200 corporate organizations as an account manager in the designated area. Increased company revenues via direct offline sales.
·         Strategic planning and implementation on sales and marketing activities in my region for increasing lead generation and create adequate brand recognition.
·         Generated market research reports highlighting potential clients and possible competition.
·         Individually responsible to contribute towards meeting the assigned targets.
·         Assist the operations team in signing hotels i.e. supply for OYO, and getting them on-board.

Designation
Manager – Business Development and Client Services.
Organization
U Residences (U Series Hotels and Residences Pvt. Ltd)
Functional Area
Team Handling, Key Account Management, Client Servicing, Client retention, Competitor  mapping
Duration
Nov  2009 – July  2015
Job Description
·         Increased company and group revenues via direct and indirect sales.
·         Exceeded sales, revenue growth and new client acquisition targets as set by the executive management.
·         Negotiated rates and service with corporate clientele based on company standards.
·         Generated market research reports highlighting potential clients and possible competition.
·         Participated in formulation of annual sales and marketing strategic plan, including key performance indicators and targets.
·         Successfully created, initiated and managed multiple client and end user feedback.
·         Trained and managed multiple sales associates.
SCHOLASTICS
Degree/Examination
Board/University
Year of Passing
PGP (MBA, Marketing)
MIT School Of Business
2009
BBA (Marketing)
Birla Institute Of Technology
2006
XII  (Science Stream)
CBSE
2002
X    (Science Stream)
CBSE
2000
PERSONAL DOSSIER
Languages Known:  English, Hindi, Marathi, and Malayalam

 

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