A dynamic professional with around 14 years of experience in Administration with 4 yrs in Executive Assistant. Provide comprehensive administrative support to the Top Management, including managing calendars, scheduling meetings, and coordinating travel arrangements. Serve as a liaison between the MD and internal/external stakeholders, fostering strong professional relationships.
A dynamic professional with around 14 years of experience in Administration with 4 yrs in Executive Assistant. Provide comprehensive administrative support to the Top Management, including managing calendars, scheduling meetings, and coordinating travel arrangements. Serve as a liaison between the MD and internal/external stakeholders, fostering strong professional relationships
A dynamic professional with around 14 years of experience in Administration with 4 yrs in Executive Assistant. Provide comprehensive administrative support to the Top Management, including managing calendars, scheduling meetings, and coordinating travel arrangements. Serve as a liaison between the MD and internal/external stakeholders, fostering strong professional relationships
VIJAY M 📍 #402, Rama Temple Street, Venkateshpuram, Bangalore – 560045 📞 +91 89040 98685 | ✉️ mvijayviji259@gmail.com 🔗 LinkedIn Profile 🎯 Career Objective Motivated MBA student with hands-on experience in finance, accounting, and data analytics. Seeking opportunities to apply my technical and analytical skills in a dynamic work environment that supports career growth and
Job Role – Accounts Assistant, Store Executive, Data Entry Operator, etc. Experience Level – Fresher or Experienced (2 years, 8 Month)
To fill 322 posts, of which 46 vacancies are for Punjab Civil Service (Executive Branch) posts, 17 for Deputy Superintendent of Police, 27 for Tehsildar, 121 for Excise & Taxation Officer (ETO), 13 for Food and Civil Supply Officer, 49 for Block Development and Panchayat Officer, 21 for Assistant Registrar Co-Operative Societies, 03 for Labour-cum-Conciliation
Roustabouts / Roughnecks, Welders / Mechanics, Rig Operators / Drillers, Engineers (petroleum and mechanical) Health and safety officer, Superintendent SMP, SMP Supervisor, Document Controller Clerk, Community Superintendent, Training / HRD superintendent; SMP Engineer, Mine Engineer, Mine Surveyor, QA / QC Superintendent Steward, Shift Leader. Business Analyst, Payroll Manager, Marketing Specialist, Administration Supervisor, Human Resources Officer,
Position Summary This position is responsible for delivering effective, aesthetic, and on-strategy creative for social media graphics, banner ads, and email templates. This is a Senior Level Event Developer / producer /Graphic Designer role, who will be responsible for leading a event production team- graphic designers, development team. The Event Developer/ Designer will work closely
Designation: C.S. Logistics-Collection Executive
Candidate Male / Female Age: 22 to 35 years
Experience / Segments: 1 -3 yrs as Office-Assistant or Tele caller
Role Definition:
As a collection Exec. your key responsibility will be to monitor and maintain a record of all overdue clients.
Call them and inform them of their overdue amount on whatsapp/
Email/ or phone, and arrange for collection of the payment.
Communication with all clients at all times must be engaging, pleasant but still assertive.
Candidates must escalate the matter to respective superiors in case of clients failure to honour payments on time.
Languages Known: Hindi /English
Responsibility Deliverables:
Achieve Payment collection target every month
Maintain professional rapport with existing clients
Resolve accounts related queries of clients
Prepare sales/payment collection report
Prepare Proforma Invoice
Assist in other frontline office reporting
Reporting / Office timing: BDM / BH – 10:30 to 7pm (Monday-Saturday)
a) Floor Manager:
i. Floor Manager reports to the Assistant Manager (ISML) on all work aspects.
ii. They are supported by Floor Executives to aid, upkeep, and maintain control of floors from vendor, labor, and maid movements.
iii. Floor managers will monitor the above mentioned staff will complete their work prior to operational hours of mall.
iv. Floor Manager communicates by way of email & in person to respective retail store managers as the need arises in ensuring the floors are maintained as per standards.
v. Floor Managers have a predefined frequency, pattern to be followed for mall check rounds.
vi. Crosscheck on deployment and re-deploy effectively based on Manpower, day of the week or escalate to the concerned Manager.
vii. Periodically check restrooms and ensure they are up kept at the highest order especially on weekends or crowded days.
viii. They are to strictly adhere to their work boundaries, to ensure they are constantly present as and when the need arises.
ix. To ensure that all VM policies are strictly adhered to by all retailers as per the prescribed Mall Regulations.
x. To ensure that all retailers follow the set safety measures and practices as prescribed by the Mall management.
xi. Keeping a vigil over customers activities and prohibit activities like bringing pets, videography, carrying dangerous objects, smoking, quarrels, etc. Such instances will be escalated to Security DM / Executive / ERT for assistance.
A 25+ years established business group, specialized in Intellectual Property (IP) Management in India.
We have unique, innovative online services which make us first-of-its-kind in India.
We require excellent caliber with Tele-sales experience of minimum 1 Year.
1. Job Description – Telesales Executive
To call potential B2B prospects and convince them over the call to purchase our online product and services.
This job requires collecting potential data to produce excellent results and grow in the profession.
This is a full time office job. Still it’s required to meet any clients at their place, if the situation demands for.
Desired Candidate Profile
Candidate with good Tele-Sales experience only to be shortlisted.
Should come with good sales skills.
Candidates should possess good communication skills in English & Hindi.
Both female and male candidates shall be considered.
Salary & Benefits
Monthly Salary upto Rs 17,000 CTC (14000 in hand) + Daily & Monthly Sales Incentives
Additional financial facilities of PF, ESIC & Gratuity.
Growth ladder to get promoted as Senior Executive, Officer, Senior Officer & Assistant Manager, on reaching promotion criteria in sales.
Urgently Required Staff
Accountant, Accounts assistant / Receptionist / Back office / Data entry / Office assistant / Admin / HR / Finance / Hardware engineers / network engineers / Store / Purchase / logistic / Diploma and Degree engineers / Mechanical engineers / Civil engineer / E&TC / Electronics / Electrical / Instrumentation // Office boy / Helper / Delivery boy / Sales / Marketing / Business Development Ex. / Business Development Manager / ITI all trades / Welder / Fitter / Turner / CNC / VMC / Call center Executives / Tele callers / Domestic and international Call center / Staff for Mall .
Gender : Male / Female
Qualification : No bar
Salary : 10000 to 75000 Pm
Work location : All Over Pune
Age limit : Age no bar
Note : Candidate who want to work in pune only apply for this job.
Interview : Monday to Saturday 9:30am To 6:30pm
Interview Add :
Career Enterprises, jai chambers,opp. Naik bibiyane, behind Vandana Sweet Mall, and Gujar medical, ground floor, 4th building from Hotel Gokul Bhuvan, opp. HP petrol pump,Shivaji road, Swargate corner, pune.
Anubhav Srivastav
+91 8826663223
Asrvstv001@gmail.com
SUMMARY
A strong business, sales and account management professional with more than 5 years’ experience in Business Planning, Category Operations, Client Relationships and Account Managements.
Core Competencies:
• E-Commerce & its operations and their business implications.
• Brand and Category Management.
• Key account management
• Team Handling.
• Analytical Skills.
Professional Experience:
Flipkart, Bengaluru India
Assistant Manager, Business Development (Liquidation), Jun’22-Present
Responsibilities
• Part of the Central Liquidation Team responsible for Liquidation and Value Recovery for Grocery and Prexo Mobiles
• Increase the regular vendor base from 20 to 30 vendors within 6 months in Grocery
• Liquidation of 30L units of grocery goods with a 12cr revenue generation while maintain a 20% yield
• Liaison with various internal stakeholders (Central Ops, FC Ops) and external (Vendor/Buyer) for smooth BAU functioning.
• Currently part of the Prexo Mobile liquidation team
Meesho, Bengaluru India
Senior Key Account Manager- Pet Supplies & Grocery, Apr’22-Jun’22
Key Account Manager- Sports & Fitness, Jun’21 – Mar’22
Responsibilities
• Part of the team since the category’s inception starting with identifying and developing subcategories.
• Develop relationships with suppliers to get the desired products listed at desired prices.
• Worked closely with the BD team to and create a pool of suppliers/brands to onboard.
• Develop and Implement strategies for category and supplier growth.
• Analyse Data and collaborate with internal stakeholders on various BAU and Non-BAU tasks.
• Managing Brands across a set of categories. Portfolio includes Mondelez, Mars, Pedigree, Yogarise etc.
• Managing a team of 7 KAMs and 5 BDs to drive growth.
Voovly, Noida India – An e-Commerce solution provider focusing on Myntra, AJIO and Nykaa
Divison Lead- Key Account Manager, Jun’19 – Jun’21
Responsibilities
• Established the Key Account Management Lead and increased size from 1 to 6.
• Lead a team of 6.
• Negotiate and on boarded various known brands into the portfolio.
• Managed clients on various e-Commerce marketplaces.
• Client base worked for includes brands like Jack & Jones, Only, VeroModa, GIVA, Octave, Vissco, etc.
• Helped established new brands in the e-Commerce domain
Intenim Technologies Pvt Ltd, Gurgaon, India – One stop E-commerce solution.
Key Account Manager, Team Lead Nov’18 – Mar’19
Business Development Executive, Team Lead Jan’18 – Nov’18
Role- Managing VoilaRetail (seller on marketplaces) and VoilaBiz (E-commerce Solutions).
Responsibilities
• Managing expansion and sales on various U.S based E-commerce platforms.
• Managing company’s account on India based E-commerce Platforms, handled a team of 3.
• Managed accounts for third party businesses such as Future Group, Yuri International ,etc
• On-boarding sellers on platforms like Amazon, Winsant, Flipkart, RetailpharmaIndia, managed ateam of 5
Benzara E-commerce India, Noida, India – An US based E-commerce company, known as casagear.com. Vendor Development Executive Jan’17 – Dec’17
Role- A part of Vendor On-boarding and Development team responsible for boarding and managing various brands as per the needs.
Responsibilities
• Responsible for development of Electronics and Music category
• Acquisition of manufacturers and distributors to sell products on the e-commerce platform
• Negotiating prices and selecting potential products
• Tied up with more than 30 manufacturers and distributors across USA, China, India and UK.
EDUCATION
MICA, Ahmedabad, Pursuing
· Advanced Certification in Digital Branding and Advertising
Gautam Buddha University, Greater Noida, India 2012-17 (B.tech+MBA)
· Specialization in Marketing and Operations.
· Bachelor of Technology in Mechanical Engineering
CERTIFICATIONS
Microsoft Excel – Excel from Beginner to Advanced, Udemy, 2021
ADDITIONAL INTERESTS & ACHIEVEMENTS
• Manufacturing and design of a single seater electric Kart
• Manufacturing and design of a single seater combustion engine Kart
• Design of Hydrogen Powered Prototype vehicle
• Trainer for Amazon ATES Program.
• Reading, Cricket
PERSONAL INFORMATION
• DOB – 11 January 1995.
• Marital Status – Unmarried.
• Language Known – Hindi, English.
I hereby declare that the information given is true to best of my knowledge & belief.
Anubhav Srivastav Place-Bengaluru
Anubhav Srivastav
+91 8826663223
Asrvstv001@gmail.com
SUMMARY
A strong business, sales and account management professional with more than 5 years’ experience in Business Planning, Category Operations, Client Relationships and Account Managements.
Core Competencies:
• E-Commerce & its operations and their business implications.
• Brand and Category Management.
• Key account management
• Team Handling.
• Analytical Skills.
Professional Experience:
Flipkart, Bengaluru India
Assistant Manager, Business Development (Liquidation), Jun’22-Present
Responsibilities
• Part of the Central Liquidation Team responsible for Liquidation and Value Recovery for Grocery and Prexo Mobiles
• Increase the regular vendor base from 20 to 30 vendors within 6 months in Grocery
• Liquidation of 30L units of grocery goods with a 12cr revenue generation while maintain a 20% yield
• Liaison with various internal stakeholders (Central Ops, FC Ops) and external (Vendor/Buyer) for smooth BAU functioning.
• Currently part of the Prexo Mobile liquidation team
Meesho, Bengaluru India
Senior Key Account Manager- Pet Supplies & Grocery, Apr’22-Jun’22
Key Account Manager- Sports & Fitness, Jun’21 – Mar’22
Responsibilities
• Part of the team since the category’s inception starting with identifying and developing subcategories.
• Develop relationships with suppliers to get the desired products listed at desired prices.
• Worked closely with the BD team to and create a pool of suppliers/brands to onboard.
• Develop and Implement strategies for category and supplier growth.
• Analyse Data and collaborate with internal stakeholders on various BAU and Non-BAU tasks.
• Managing Brands across a set of categories. Portfolio includes Mondelez, Mars, Pedigree, Yogarise etc.
• Managing a team of 7 KAMs and 5 BDs to drive growth.
Voovly, Noida India – An e-Commerce solution provider focusing on Myntra, AJIO and Nykaa
Divison Lead- Key Account Manager, Jun’19 – Jun’21
Responsibilities
• Established the Key Account Management Lead and increased size from 1 to 6.
• Lead a team of 6.
• Negotiate and on boarded various known brands into the portfolio.
• Managed clients on various e-Commerce marketplaces.
• Client base worked for includes brands like Jack & Jones, Only, VeroModa, GIVA, Octave, Vissco, etc.
• Helped established new brands in the e-Commerce domain
Intenim Technologies Pvt Ltd, Gurgaon, India – One stop E-commerce solution.
Key Account Manager, Team Lead Nov’18 – Mar’19
Business Development Executive, Team Lead Jan’18 – Nov’18
Role- Managing VoilaRetail (seller on marketplaces) and VoilaBiz (E-commerce Solutions).
Responsibilities
• Managing expansion and sales on various U.S based E-commerce platforms.
• Managing company’s account on India based E-commerce Platforms, handled a team of 3.
• Managed accounts for third party businesses such as Future Group, Yuri International ,etc
• On-boarding sellers on platforms like Amazon, Winsant, Flipkart, RetailpharmaIndia, managed ateam of 5
Benzara E-commerce India, Noida, India – An US based E-commerce company, known as casagear.com. Vendor Development Executive Jan’17 – Dec’17
Role- A part of Vendor On-boarding and Development team responsible for boarding and managing various brands as per the needs.
Responsibilities
• Responsible for development of Electronics and Music category
• Acquisition of manufacturers and distributors to sell products on the e-commerce platform
• Negotiating prices and selecting potential products
• Tied up with more than 30 manufacturers and distributors across USA, China, India and UK.
EDUCATION
MICA, Ahmedabad, Pursuing
· Advanced Certification in Digital Branding and Advertising
Gautam Buddha University, Greater Noida, India 2012-17 (B.tech+MBA)
· Specialization in Marketing and Operations.
· Bachelor of Technology in Mechanical Engineering
CERTIFICATIONS
Microsoft Excel – Excel from Beginner to Advanced, Udemy, 2021
ADDITIONAL INTERESTS & ACHIEVEMENTS
• Manufacturing and design of a single seater electric Kart
• Manufacturing and design of a single seater combustion engine Kart
• Design of Hydrogen Powered Prototype vehicle
• Trainer for Amazon ATES Program.
• Reading, Cricket
PERSONAL INFORMATION
• DOB – 11 January 1995.
• Marital Status – Unmarried.
• Language Known – Hindi, English.
I hereby declare that the information given is true to best of my knowledge & belief.
Anubhav Srivastav Place-Bengaluru
Dear Hiring Manager,
I am Mayur Gangawane and I recently learned about an opportunity at your company that I think I would be a good fit for and I would like to apply for the same.
My most recent corporate job was at Ehlion Language Consultancy in Malta where I was working as the Project Coordinator on the Project Management Team. As the Project Coordinator, I was responsible for reaching out to clients and analyzing their translation requirements. I would then prepare a quote for them based on their requirements and process their project. I was responsible for keen supervision of the project from the beginning to the end. I was also responsible for ensuring all final checks on the translated works and delivering the target documents back to the client via the preferred secure channels. I have worked with SDL Trados and Across quite extensively and with OmegaT to a certain extent so I am well-equipped to handle most projects without much additional training.
Expanding on my corporate work experience, I worked at Accenture, Mumbai under contract with Alchemy Techsol, as the German Market Auditor for one of Accenture’s most important clients. At this position, my primary responsibility was to ensure the integrity of webpages being launched in my markets was upheld to the highest industry standards. My secondary responsibility was to guarantee flawless market specific localization of the various components on the webpage and to also ensure that the correct technical and legal data was added to the webpages according to the specific markets. I was also in-charge of performing all the final audits and giving my final approval before any webpage went live in my markets. I say “markets” because although I originally started as only the German Market Auditor at Accenture, before long, I had taken over half of the European market operations for my client, including markets like Austria, Netherlands, Italy, Spain and Portugal.
My teaching experience comes from working at a German training institute as the Executive Teacher Assistant directly under the Founder of the institute where I taught the German language to students aged from 6-18 years old. At the same institute, I was also responsible for teaching the language to a class of 66 MBA students at a Management College. English is one of my mother tongues so I speak native level English and am also fluent in the German language. I have freelance experience of three years in teaching the English and German languages. I also scored the highest marks in the University in the subject of Teaching Skills in my Bachelor’s degree course.
Other than my professional skills, I would also be a good fit in your organization in terms of being a good team player and having a friendly nature. Having grown up in a cultural hub like Mumbai, I work well with people and am good at fostering team spirit so people from various backgrounds can work well together. I bring good communication skills, patience, punctuality, and steadfastness in the face of pressure to the table for all my projects.
I’d be thrilled to talk to you so we can further discuss my potential to work at your organization.
Warm Regards,
Mayur Gangawane
Office Assistant, Runner Boy, Clerical Assistant, Junior Executive credit Control, office related all Field works experienced
Executive Marketer
● Handling and discussing with Clients to get the detailed requirements and objectives of their projects (for 4
Social Medias, 3 Brand Campaigns, 2 Advertising) and discuss the process and possible outcome in their
given budget.
● Discussing the project with the Executive Producer and the team to evaluate the budget and time schedule
with the help of Client’s provided information.
● Working with the technical and creative team and coming up with various strategies and running them
through the Executive Producer.
● Execute the process end-to-end with the 10 departments with smooth communication and produce the
project within deadline and budget.
● Keeping the producer and the clients on the loop during the process and holding meetings when required
and getting feedback for better outcome with few 100% remote working departments.
Production Assistant
● Scheduling the calendar with the producer, director, artists and crew members. Booking and budgeting the
external resources (Props, Set design, Vendors, Costume etc)
● Keeping the team up-to-date with each other’s workflow and tracking the time and budget. Getting
feedback from the higher ups and team and coming up with improved strategies
● Helping the team with any challenges they face in the progress of the project. Assisting the overall post
production execution and preparing for the production of the project within deadline.
● Working on 4 different modes of press release, marketing and distribution during post production.
Content Writer & Researcher
● Helping with scripts for TV shows (ET Now), Music video and writing contents for company’s blogs and
social media posts.
● Proofreading and editing blogs for clients and Researching concepts and script editing for music video
projects along with the creative team. Worked on 200+ press releases for the shows and clients.
Executive Marketer
● Handling and discussing with Clients to get the detailed requirements and objectives of their projects (for 4
Social Medias, 3 Brand Campaigns, 2 Advertising) and discuss the process and possible outcome in their
given budget.
● Discussing the project with the Executive Producer and the team to evaluate the budget and time schedule
with the help of Client’s provided information.
● Working with the technical and creative team and coming up with various strategies and running them
through the Executive Producer.
● Execute the process end-to-end with the 10 departments with smooth communication and produce the
project within deadline and budget.
● Keeping the producer and the clients on the loop during the process and holding meetings when required
and getting feedback for better outcome with few 100% remote working departments.
Production Assistant
● Scheduling the calendar with the producer, director, artists and crew members. Booking and budgeting the
external resources (Props, Set design, Vendors, Costume etc)
● Keeping the team up-to-date with each other’s workflow and tracking the time and budget. Getting
feedback from the higher ups and team and coming up with improved strategies
● Helping the team with any challenges they face in the progress of the project. Assisting the overall post
production execution and preparing for the production of the project within deadline.
● Working on 4 different modes of press release, marketing and distribution during post production.
Content Writer & Researcher
● Helping with scripts for TV shows (ET Now), Music video and writing contents for company’s blogs and
social media posts.
● Proofreading and editing blogs for clients and Researching concepts and script editing for music video
projects along with the creative team. Worked on 200+ press releases for the shows and clients.
Executive Marketer
● Handling and discussing with Clients to get the detailed requirements and objectives of their projects (for 4
Social Medias, 3 Brand Campaigns, 2 Advertising) and discuss the process and possible outcome in their
given budget.
● Discussing the project with the Executive Producer and the team to evaluate the budget and time schedule
with the help of Client’s provided information.
● Working with the technical and creative team and coming up with various strategies and running them
through the Executive Producer.
● Execute the process end-to-end with the 10 departments with smooth communication and produce the
project within deadline and budget.
● Keeping the producer and the clients on the loop during the process and holding meetings when required
and getting feedback for better outcome with few 100% remote working departments.
Production Assistant
● Scheduling the calendar with the producer, director, artists and crew members. Booking and budgeting the
external resources (Props, Set design, Vendors, Costume etc)
● Keeping the team up-to-date with each other’s workflow and tracking the time and budget. Getting
feedback from the higher ups and team and coming up with improved strategies
● Helping the team with any challenges they face in the progress of the project. Assisting the overall post
production execution and preparing for the production of the project within deadline.
● Working on 4 different modes of press release, marketing and distribution during post production.
Content Writer & Researcher
● Helping with scripts for TV shows (ET Now), Music video and writing contents for company’s blogs and
social media posts.
● Proofreading and editing blogs for clients and Researching concepts and script editing for music video
projects along with the creative team. Worked on 200+ press releases for the shows and clients.
RESUME
PRASANNA V.
44, Double Street, Agraharam,
Singanallur, Coimbatore – 641 005
Telephone: (Res) 0422 2590806
Mobile: 98949 57185
Email: prasannavenkat@rediffmail.com
OBJECTIVE
To pursue a challenging career and be a part of progressive organization that gives scope to enhance my knowledge, skills and to reach the pinnacle in this field with sheer dedication, integrity and hard work.
EDUCATIONAL QUALIFICATION
B.Sc (Electronics) in 2000 from Bharathiar University, Coimbatore
College of Study: S.N.R & Sons, Coimbatore.
Preceding Organization: Airlift Trans Oceanic P Ltd. Coimbatore.(Airlift USA Inc.,)
Inside Sales Assistant – Business Development
Work Period: MAR 2016 to MAR 2019
Job Profile/Description:
· Follow Instructions and execute tasks as and when required.
· Handling Client Calls, Website Enquiries- USA & Canada.
· Analyze Client Enquiry, Gather specific requirements for Import Shipment
· Sending Rate Quote, Proposal through E-Mail & book Containers(out-bound calls, USA)
· Handled Customer Care and Trucking.
WORK EXPERIENCE
Total Years of Experience : 8+
Ø Worked as a group leader in Trinity Tech P Ltd Coimbatore- handling a group of 10 members.assigning daily targets and reporting to the head.
Ø Appointed as team head in ABBRACHIA E-Tec P Ltd, Trichy for handling inbound customer escalation calls for a Canadian process.
Ø Worked as process associate for E2E Serwizsol P Ltd (TATA BPO) Hyd,2004-2005 handling inbound calls for TATA INDICOM(121).
CTC: 30k/month
Organization : Ross Innovation Group (p) Ltd, Coimbatore
Work Period : May ‘15 to Nov ‘15.
Designation : Sr. Process Associate
Job Profile : Handling Outbound Sales & Marketing Calls (USA)
Organization : Professional Duct Cleaning Services
Work Period : Jan 11 to Oct 14.
Designation : Tele-Marketing
Job Profile : Fixing Appointment for Duct Cleaning- Canada.
Organization : Vanguard Info-Solutions, Bangalore.
Work Period : Dec 2005 to Dec 2006.
Designation : Tele-Marketing Executive.
Job Profile : Selling Internet Service (EarthLink) to US Customers.
PERSONAL PROFILE
Fathers Name (Late) Mr. E.N. Venkata Subramaniam – (Lakshmi Card Clothing, Coimbatore)
Date of Birth : 13th January 1977.
Marital Status : Single.
Nationality : Indian.
Languages Known : English, Tamil and Hindi.
Strengths : Leadership Qualities, Ability to work under pressure with
problem solving techniques
OBJECTIVE
To seek a challenging career with an organization that provides excellent working environment with opportunities to continuously learn and meet real time challenges and achieve job satisfaction.
EDIFYING SYNOPSIS
Master of Arts (Public Administration)
Annamalai University, Chidambaram.
P.G.D.B.A (Postgraduate Diploma in Business Administration)
Annamalai University.
P.G.D.M.M (Postgraduate Diploma in Material Managment)
Annamalai University.
TECHNICAL ATTAINMENTS
· Ms- Office
· Dbase
· WordStar
Take Hub –Take Solutions.-Warehouse Database
Execl
Tally
Oracle-Database
Sap Software for inventory management
SERVICE SYNOPSIS
· Southern Province Cement Company – Worked as a Storekeeper, Saudi Arabia From June 2012 to May 2022. The responsibility includes administrative activities and the following:
Ø Coordinating with the customers.
Ø Updating all the transactions in the software.
Ø Preparing reports for the customers and Management.
Ø Co-ordinate Sales team
Ø Plant all department materials Issuing
Ø Purchase coordinating
· Al Aqili Distribution LLC- Worked as a EDP-DEPT,UAE From March 2009 to Oct 2011. The responsibility includes administrative activities and the following:
Ø Coordinating with the customers.
Ø Updating all the transactions in the software.
Ø Preparing reports for the customers and Management.
Ø Co-ordinate Sales team and three Branch also
· Dubai Plastic Factory LLC- Worked as a Co-ordinate, Ajman-UAE From August 2006 to August 2008. The responsibility includes administrative activities and the following:
Ø Coordinating with the customers.
Ø Updating all the transactions in the software.
Ø Preparing reports for the customers and Management.
Ø Co-ordinate of Accounts and Office and Sales.
Ø Maintenance our sister company trading division warehouse also
· Mahmayi Office Furniture LLC- Worked as a Warehouse Operation Executive, Dubai From Oct 2005 to July 2006. The responsibility includes administrative activities and the following:
Ø Coordinating with the customers.
Ø Receiving Indents from customers.
Ø Supervising transit and packing of Materials.
Ø Updating all the transactions in the software.
Ø Preparing reports for the customers and Management.
Ø Maintenance of Accounts.
Ø Maintenance office stores Materials also.
· Express Deliveries- Working as a Operation in charge, Chennai Local courier From Jan 2003 to Sep 2005
· Crescent Take Supply Chain Pvt Ltd- Worked as a Warehouse Operation Executive, Chennai from May 2000 To Dec 2002.The responsibility includes administrative activities and the following:
Ø Coordinating with the customers.
Ø Receiving Indents from customers.
Ø Supervising transit and packing of Materials.
Ø Updating all the transactions in the software.
Ø Preparing reports for the customers and Management.
Ø Maintenance of Accounts.
Ø Maintenance office stores Materials also.
· DTDC Courier – Worked as Operation and Administrative Assistant
(May 1998 – April 2000).
· CADD Center India Pvt Ltd– Worked as Attender Clerk Administrative Dept
(Jan 1992 – April1998).
I would like to work as Assistant executive
I would like to work as Assistant executive
I currently am working as a Change administrator and Liaison person within NHS Shared Business Services Project of Sopra Steria and provide Change Management to the projects across all change requests.
As part of my role I am the point of contact for all change related matters and responsible for ensuring my onshore manager is kept informed of all developments, matters of escalation and progression.
I am responsible for the day to day management of the Changes and Administer to ensure the change log, correspondence , meetings ,reports to name a few are up to date, accurate and administered.
Have done ITIL certification that gives me direction to focus on CM objectives
I have demonstrated the ability to show strong determination, development and leadership skills in order to achieve success within the Change Team and I intend on continuing with this attitude and approach to all that I do.
Have an energetic flair for natural communication and as change liaison person enjoy interacting with various Stakeholders /requesters across the change forum.
Have a great rapport both with onshore and offshore colleagues /Senior management .
I look forward to a positive reply and can be reached by email at Shubhi.mathur@soprasteria.com /
Shubhi28_mathur@yahoo.co.in or by phone at 9717900997
Total experience – 14 and a half years
I’ve spent 13 years in Sopra Steria and seen merger of Steria to Sopra Steria , and purchase of Xansa by Steria in my early years of joining.
Having worked last 8 years as a Change administrator and Liaison for NHS Project and before that as HR process assistant for Lloyds TSB.
One and a half years in HCL tech in BPO as Sr. Executive
Almost 6 months in Daksh E-Services PVT.LTD( IBM) as Sr. Executive
Resume
Mrs. Nitisha Kulkarni
Email id: nitishakulkarni@gmail.com
Contact Number: 9920325378
Marital Status: Married
Objective:
To seek maximum knowledge and experience in Hospitality Industry and enhance my skills, knowledge and interests.
Detailed Work Experience:
Travstarz Global
• Worked as a Senior Executive in Operations Team at Travstarz Global from November 2019 to January 2020.
• Handling B2B queries and dealing directly with the travel agents to get business.
• Handling all destinations including International and Domestic.
• Generated relationships with Suppliers, Hoteliers & Transporters to get the best deal.
• Handled FIT queries from regular to elite customers.
Cox and Kings Limited
• Worked as a Senior Executive in FIT Outbound Operations at Cox and Kings Limited from 2016 till October 2019.
• Worked as an integral part of the team who contributed to a major percentage of the revenue for Cox and Kings Limited.
• Efficiently managed FIT enquires from costing to confirmations for all International short haul destinations, covering Far East, Middle East and Islands.
• Served clients on-tour with their issues with quick decision making.
• Associated with various teams & departments to get the end satisfaction for the clientele.
Rail Europe
• Worked as an Executive at Rail Europe in the Online Chat Team.
• Assisted online clients with sales of Rail Tickets for entire Europe.
• Sales & Fulfilment aspect handled in Rail Europe.
Oberoi Hotels and Resorts
• Worked for a period of 11 months with the Oberoi Hotels and Resorts at Trident Nariman Point, as an Assistant – In Front Office Department.
• Worked at the Front Desk and the Reservations team during my tenure at Trident Nariman Point.
• Handled guest check -in’s, efficiently handled the clients from their arrival through their entire stay.
• Managed back-end reservations as well, in confirming and guaranteeing the bookings.
Trident Bandra Kurla
• Industrial Training – Had an exposure for 6 months with Trident Bandra Kurla as a Trainee worked in all the operational departments.
• Worked in all the departments during these 6 months including Front Office, Food & Beverage Service, Food Production and Housekeeping.
Qualifications:
• Completed Post Graduation Diploma in Travel and Tourism Management from Thomas Cook Centre of Learning, Mumbai with ‘A’ Grade in 2015.
• Graduate in Hospitality Management from Kohinoor College of Hotel and Tourism Management, under Mumbai University with Distinction in 2013.
• Completed H.S.C from Wilson College, Mumbai from the Science Stream, with 2nd class in 2010.
• Fulfilled S.S.C from St. Columba High School, Mumbai with 1st class in 2008.
Academic Achievements:
• Secured 1st class in Post Graduate Diploma in Travel and Tourism.
• Secured 2nd position in Final Year Exam in Kohinoor College of Hotel and Tourism Management.
Technical Skills:
• Basic knowledge about Microsoft Office.
• Languages Known: English, Hindi and Marathi.
Personal Skills:
• Strong communication, interpersonal and interpretation skills with proficiency in grasping new knowledge and technical concepts.
• Efficient in verbal and written communication skills.
• Languages known – Fluency in English, Hindi & Marathi.
Extra-Curricular Activities:
• Interests include: Travelling, Watching Movies and Doing Fabric and Glass Painting.
• Volunteered in organizing College Festivals and events.
Personal Details:
Date of Birth: 24. 04. 1992
Address: 2/18, New Municipal Building, Nana Chowk, Grant Road, Mumbai – 400007.
Place: Mumbai
I am an Executive Personal Assistant/Secretary and are looking for a position in this field.
About
I currently am working as a Change administrator and Liaison person within NHS Shared Business Services Project of Sopra Steria and provide Change Management to the projects across all change requests.
As part of my role I am the point of contact for all change related matters and responsible for ensuring my onshore manager is kept informed of all developments, matters of escalation and progression.
I am responsible for the day to day management of the Changes and Administer to ensure the change log, correspondence , meetings ,reports to name a few are up to date, accurate and administered.
Have done ITIL certification that gives me direction to focus on CM objectives
I have demonstrated the ability to show strong determination, development and leadership skills in order to achieve success within the Change Team and I intend on continuing with this attitude and approach to all that I do.
Have an energetic flair for natural communication and as change liaison person enjoy interacting with various Stakeholders /requesters across the change forum.
Have a great rapport both with onshore and offshore colleagues /Senior management .
I look forward to a positive reply and can be reached by email at Shubhi.mathur@soprasteria.com /
Shubhi28_mathur@yahoo.co.in or by phone at 9717900997
Total experience – 14 and a half years
I’ve spent 13 years in Sopra Steria and seen merger of Steria to Sopra Steria , and purchase of Xansa by Steria in my early years of joining.
Having worked last 8 years as a Change administrator and Liaison for NHS Project and before that as HR process assistant for Lloyds tsb .
One and a half years in HCL tech in BPO as Sr. Executive
Almost 6 months in Daksh E-Services PVT.LTD( IBM) as Sr. Executive
Before that worked in Jindal Modern school and India education Centre as front office Executive
As job role is different hence mentioned in Resume however not counted in Job experience .
Shubhi Mathur
Mobile No: 9717900997
Email ID: shubhi28_mathur@yahoo.co.in
——————————————————————————————————————————————–
Work Experience:
Sopra Steria Pvt.Ltd
OCT 2006 – PRESENT
Company Profile:
Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development, Infrastructure Management and Business Process Services.
Project – National Health Service ( UK)
Job Profile – IT Change Administrator and Liaising Consultant
May 2011 till Date
NHS Shared Business Services (NHS SBS) is a unique joint venture between the Department of Health and Sopra Steria founded in 2004. We are the UK’s leading provider of business support services to the NHS in England working with over a third of NHS Trusts, 100% of the NHS Commissioning organizations and NHS Provider organizations.
Assess and Complete the change management assessments with effective documentation- SOPS, routing and chasing/updating on the changes .
Lead on the change management activities (change life cycle)
Support and engage senior leaders for changes that require to go through Change Advisory Board by chairing/ taking minutes of the meeting .Circulating the minutes / assessments and Gateways to the Leads Release and Test Managers
Taking Ecabs forward with release manager
Coordinate efforts with other specialists .
Initiate Service Gateways -A series of staged checkpoints from initiation , evaluation , implementation,
testing ,deployment ,release till benefit realization for the changes.
Manage stakeholders through the change process at all levels
Track and report changes through report generation
Monitor change progress by liaising with evaluation leads and release managers
· Audit data provided to the security manager upon request, typically quarterly
· Assist my onshore manager to Identify, analyze, and prepare risk mitigation tactics.
Lalitha Shirsagar
Email: lalithashirsagar12@gmail.com Cell Phone: +91-9845170925
Residence: No.138/A2, 1st Main, Vivek Nagar, Bangalore 560047
Professional Summary
· Skilled manager with strong organizational and interpersonal skills.
· Work with confidence and tact (both written & oral) across different levels within a given organization and across geographies.
· Strong analytical skills and an eye for detail.
· Self-motivated, proactive, and confident in making independent decisions.
· Work efficiently with minimal supervision, independently or in a team environment
· Striving for solutions at all times.
Key Accomplishments & Skills
· Adept with inbox and calendar management.
· Proficient in making power point presentations, excel spreadsheets and word.
· Travel arrangements – both domestic and international, including visas.
· Building key & corporate relationships with individuals, including senior leadership team, travel agencies, hotels, marketing and customer support.
· Collaborating with cross-functional teams to organize conferences, workshops and company offsites.
· Ability to work within a budget, negotiate and handle multiple projects simultaneously.
· Anchored customized insight expeditions for clients, including identifying domain and lateral experts, facilitating back-to-back dialogues for presenting varied perspectives/insights on a client’s area of exploration.
· Assisting the legal team in vetting agreements.
· Co-ordinating with finance team for billing and collections.
· Assisting in secondary research on designated client related projects / a given subject.
Current Work Experience
Soukya International Holistic Health Centre Pvt. Ltd. (December 2018 todate)
Designation: Manager
Reporting to: Executive Director & Medical Director
Job Responsibilities:
· Secretarial functions to the Executive Director & Medical Director
· Trade Mark – Solely responsible for trade mark watch services basis the journal and registry published by the IP, Govt. of India; handling all renewals, oppositions, orders and drafts in the consultation with the lawyers for SOUKYA and pricing in this regard.
· Property – Co-custodian of all the property documents & maintaining a database of these, including status on various civil cases.
· Design documents for international conferences & in-house needs.
· Quality analysis of content and approve designs for social media publications on Instagram & Facebook.
· Secondary research for competitor’s data, both in India & abroad, thereby updating prices & services offered.
· Get quotations from foreign countries for purchase of equipment.
Erehwon Innovation Consulting Pvt. Ltd. (June 2005 to November 2018)
Designation: Project Manager
Reporting to: Team of Directors and Consultants
Job Responsibilities:
· Managing the back-office work of a team of high profile (key) consultants of Erehwon, including but not limited to all secretarial responsibilities, calendar management, travel arrangements (both domestic & international) financial data reports in MS Excel, creating power point presentations and proposals in MS word.
· Interaction with various high-profile clients, mostly top/senior level.
· Manage the entire cycle of both short- and long-term projects. This includes but is not limited to approvals, planning resources, commencement, scheduling, managing travel including visas, expense reporting / reimbursement (both in INR and forex), invoicing, collection, closure and feedback.
· Secondary research.
Work History – (1998 – 2005)
· TESCO, Bangalore, as Representative, Contact Centre for about 6 months – primarily handling customer queries from UK over phone on TESCO club cards points.
· Accenture, Bangalore as Representative, Contact Centre for over about a year – Voice support on queries from around the world pertaining to internet connection.
· Societe Generale, Bangalore Document Executive, for a short period – primary role was to work on MS Word and MS Power Point, as per request from the overseas head office.
· Convergence Infotech, Bangalore, Co-Ordinator for US operations for a year wherein the sales and collection of the head office in USA was managed.
· S. Rao & Company, Chartered Accounts as an Administration Assistant for four years – Included office support functions.
Academic Qualifications
· B. Sc. from Jyoti Nivas College, Bangalore University
· ICSE – from Tunbridge High School, Bangalore
· Senior grade in typewriting and shorthand, Karnataka Commerce Association
HR EXECUTIVE Phone no. 8889773800
Vilas Sugandhi Email: vilassugandhi007@gmail.com
LinkedIn: https://www.linkedin.com/in/vilas-sugandhi-54263899/
Address: C11 Nanak Nagar, Indore, MP, India (452001)
_______________________________________________________________________________________
Objective
To secure a challenging and rewarding position with an organisation where I can utilize my diverse skills and continue to grow to make a positive contribution.
HR Skills
HR Department Start-up
Benefits Administration
High-Volume Staffing
Talent Assessment
Staff Recruitment & Retention
Performance Management
HR Policies and Procedures
Training & Development
Organizational Development
Employee Relations
HR Program
Orientation & On boarding
Professional Experience
A. ShishuPuram – Early Childhood Organisation Indore, MP
11/2019 – Present HR Executive
Responsibilities and Duties
· Managing the entire recruitment life cycle, sourcing, screening, offer negotiations
· On boarding/ Off boarding coordination
· Well versed in Bulk, Volume & Lateral hiring
· Creatively source high-calibre candidates by social media, cold calling and employee referrals
· Maintaining physical and digital personnel records
· Create and distribute guidelines about company policies
· Gather payroll data like bank accounts and working days
· Respond to employees questions about benefits
· Publish and remove job ads
· Coordination with the Schools, Corporate for workshop and placements
· Coordination with the vendors for Inventory, Accessories
· Maintenance of Office Appliances
· Petty Cash Handling
· Hotel Booking, Ticket Booking
· Arrangement of General Meetings
· General Administration
· Event Arrangements (i.e. Seminars, Birthdays)
B. CUBEDOTS PVT LTD Indore, MP
03/2019 – 09/2019 HR ADMIN
Responsibilities and Duties
· Maintaining physical and digital personnel records
· Create and distribute guidelines about company policies
· Gather payroll data like bank accounts and working days
· Respond to employees questions about benefits
· Schedule job interviews and contact candidates as needed
· Publish and remove job ads
· Establish good network with institutes, consultancies
· Source and recruit candidates by using databases, social media
· Coordination with the vendors for Inventory, Accessories
· Maintenance of Office Appliances
· Event management
· IT support
· Generating PF Account, UAN no., ESIC Challan.
Managing All Admin Activities
· Petty Cash
· Hotel Booking, Ticket Booking
· Visa Procedure
· Vendors Bills, House Keeping
· Arrangement of General Meetings
· General Administration
· Event Arrangements (i.e. Seminars, Birthdays)
C. DATA PURE Indore, MP
06/2018 – 01/2019 Marketing Manager
Responsibilities and Duties
· Maintaining the Social Media profile
· Lead Generation
· Web research
· Data Mining
· Artificial Intelligence
· Machine Learning
· Image Annotation
· Coordination with the Clients
· Assigning the task
· Reviewing the task
· Quality Check
`
D. L&T POWER LTD (IDEAS INC MANAGEMENT PVT LTD) Khandwa, MP
05/2015 – 04/2017 Quality Control Assistant Engineer
Responsibilities and Duties
· Quality Inspection
· Quality Report & Documentation
· Audit Handling
· Maintain Survey Report as per WPS & WQT
· Conducting the RT,UT,PWHT for welding inspection
· Maintaining the various inspection reports for future record keeping.
· Reconciliation Record
· Quality Survey
E. GLOBAL COMPUTER PVT. LTD
05/2014 – 03/2015 Software Trainer
Responsibilities and Duties
· General Administration
· Auto cad Trainer
· MS Office
Education
S.No
School/College
Course
Year
Percentage
1
St.Theresas Hr Sec School, Burhanpur
12th
2010
72
2
VITS,INDORE
BE MECHANICAL
2010-2014
72
3
CDGI,INDORE
MBA HR & OPERATIONS
2017-2019
58
Personal Competencies
· Good analytical skills
· Adaptable to changing situations, multi-tasking & ability to work under pressure
· Effective organizational, communication, presentation and interpersonal skills.
· Expertise in Advanced Excel
Personal Details
Date of Birth : 16.01.1992
Father’s Name : Vinod Sugandhi
Marital Status : Single
Language : English, Hindi, Gujarati
DECLARATION
I Vilas Sugandhi here by Confirm that the details and information provided above are true and correct to
the best of my knowledge and belief.
DATE:
PLACE: (Vilas Sugandhi)
EXPERIENCED MANAGEMENT CONSULTANT (7+ Years) DELIVERING TIMELY AND ACCURATE DATA AND DASHBOARDS. WORKED ON SEVERAL PROJECTS, PROGRAMS AND TEAMS SIMULTANEOUSLY; COORDINATED WITH DIFFERENT DEPARTMENTS TO CARRY OUT OPERATIONS SUCCESSFULLY.
PROJECT MANAGEMENT PROCESS DOCUMENTATION PROBLEM SOLVER AND ANALYTICAL THINKER
EDUCATION
_______________________________________________________________________________________
· Master of Business Management (MBA), Bharathidasan University, Tamil Nadu, GPA – 6.78 Jul 2010 – Aug 2012
· Bachelor of Business Management (BBM), Bangalore University, Bangalore, GPA – 4.35 May 2005 – Jun 2008
PROFILE
· Business Management Graduate, seeking full time opportunities in Project Management.
· An Agile enthusiast with 7 years of Project Management and Client Relationship Building experience in high velocity environment at leading technology consulting firm like Xchanging and externally aided funded projects under Asian Development Bank (ADB).
· Management graduate with courses in Project Management, Human Resource and Management Information System.
· Proficient in MS-Excel, PowerPoint, HTML.
MANAGEMENT CONSULTANT, JANUS ADVISORY SERVICES – GUWAHATI, ASSAM Aug 2017 – Present
· Acquiring data from primary or secondary data sources and maintaining databases.
· Data manipulation to uncover trends and insights i.e. pivoting, summarisation, sorting.
· Generate and distribute progress reports and dashboards in accurate and timely manner.
· Knowledge of Advanced MS-Excel and Power Point including advanced tools and formulas.
ASSISTANT MANAGER, ISC, OFFICE OF THE REGIONAL MANAGER DHI(I) – GUWAHATI, ASSAM Mar 2014-Jul 2017
· Responsible for supporting National Team Leader, ISC and International hydrological consultants in documentation of reports in water resource projects under Asian Development Bank (ADB).
· Review the operations on a daily basis, finance, budget, ensuring schedules are met and all tasks are accomplished.
· Worked on Flood Forecasting Software, updating the Rainfall and Gauge Data in MIKE-11 software.
· Maintained and updated Training programs/Workshops Inventory under the Institutional Strengthening Component Assam Integrated Flood and Riverbank Erosion and Risk Management Investment Program (AIFRERMIP).
HELPDESK EXECUTIVE, ING VYSYA LIFE INSURANCE, CONTACT CENTRE – BANGALORE Sep 2011-Mar 2012
· Managed the policy related queries to the clients.
· Prepared excel reports.
· Recommended procedure modifications or improvements.
PROCESS ASSOCIATE, XCHANGING – BANGALORE, U.K. Oct 2008 – Feb 2011
· Acquired the knowledge of the London Insurance Market from the offshore trainers.
· Prepared process maps for new client’s accounts.
· Member of the pilot team for the successful transition from U.K. to India.
· Attended training in U.K. for the new project. Duration period – 6 months.
· Coordinated and conducted small group and individual training sessions for the new joiners.
· Worked on Citrix Platform along with Insurance/Banking Software.
SKILLS & AWARDS
. Certifications: PGDCA, Hardware.
· Tools/Software: MS Excel, Brokasure, Tracking, Citrix metaframe.
· Language: HTML
· Awards: Good Going award 2011, Client accounting team award 2010 at Xchanging.
LANGUAGES KNOWN
A. Assamese B. Hindi C. English
EXECUTIVE SUMMARY • Qualified Chartered Accountancy (CA) Final in Nov 2018, with exemption marks in Financial Reporting and Strategic Financial Management • 3 years of Work Experience in a reputed CA Firms in the field of Internal Audit, Taxation Matters, Stock Audit • International Taxation opted as elective paper in CA Final (New Course) • Completed MCS and Advanced ITT Course of ICAI
CA cleared in Nov 2018. Articke Assistant in R. Mohnot and co and jain choudhary & Associates
· Worked with the team of Doctors and assisting them.
· Handling the instruments and taking care of the patients.
· Injecting the essential drugs.
· Checking the patient’s vitals (BP, RR, PR, Temp. etc.) and analyzing.
· Collecting blood samples for the tests.
· Providing nebulizing facility to the needy one.
· Handling hardware and software for the Computer & Laptop.
· Installation of all software and windows.
· Assembling Computer and installing all necessary software
· Material planning as per bill of material, material forecasting etc.
· Preparation of RFQ, Rate evaluation, offer/ quotation, analysis for price/ rate contact,
comparative and negotiation, placement of Purchase Order.
· Survey market for the cost reduction in material.
Work Experience
1. In: Yuvo Medical Centre & Path Lab
As: Emergency Medical Technician (July, 2017 – Sep, 2018)
· Worked with the team of Doctors and assisting them.
· Handling the instruments and taking care of the patients.
· Injecting the essential drugs.
· Checking the patient’s vitals (BP, RR, PR, Temp. etc.) and analyzing.
· Collecting blood samples for the tests.
· Providing nebulizing facility to the needy one.
· Etc……….
2. In: JHG Marketing Pvt. Ltd.
As: Technical Officer cum Purchase Executive (August, 2015- March, 2017)
Responsibilities:
· Install and configure computer hardware operating systems and applications
· Monitor and maintain computer systems
· Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
· Troubleshoot system problems, diagnosing and solving hardware or software faults
· Replace parts as required
· Provide support, including procedural documentation and relevant reports
· Follow diagrams and written instructions to repair a fault or set up a system
· Support the roll-out of new applications
· Respond within agreed time limits to call-outs
· Work continuously on a task until completion (or referral to third parties, if appropriate)
· Rapidly establish a good working relationship with customers and other professionals
· Conduct electrical safety checks on computer equipment.
3. In: JBJ Industrial Traders
As: Purchase Executive (December, 2013-July, 2015)
· Worked with this firm as Sales & Purchase Executive.
· Attending meetings to understand the client requirements and making them happy with the Best quality product.
· Maintaining the sale /purchase register upto date.
· Tender work with the well-knowned firm BHEL, DTTDC, CPWD.
· To handle all Documentation Work.
· To prepare the Purchase Order at the time of finalization with the suitable terms and conditions.
4. In: Delhi Tourism & Transportation Development Corporation – A Govt. Undertaking
As: Secretarial Assistant under Superintending Engineer (April, 2009-August, 2012)
· Taking dictation on computer.
· Preparing the BOQ, RFQ, NIQ, NIT, Schedule of Work, Presentation, Draft, Tender’s Document, Letter, Note sheet, Allowance of Civil and Electrical Work.
· Uploading the tenders on Govt. website.
· Maintaining the records of all files.
· Working under the guidance, with the Executive Engineer (Civil & Electrical) and Assistant Engineer (Civil & Electrical).
Education
· Passed Secondary Class from N.I.O.S.
· Passed Senior Secondary Class from N.I.O.S.
· Completed B.B.A. from Global Open University.
· Certificate in Graphic Designing.
· Certificate in Hardware and Software.
· Diploma in Interior Designing from SAI School of Interior Design.
· Certificate Course of EMT-B (Emergency Medical Technician).
· Certificate from HEAL YOU FOREVER FOUNDATION (NGO) for teaching the students and helping poor.
Skills
· MS Office: Word, Excel & PowerPoint.
· HTML, DHTML.
· Adobe Photoshop.
· CorelDraw upto 11 Version.
· Hardware & Assembling Computer.
· Software and windows installation.
· Internet Surfing with Email Configuration.
Hobbies
· Driving Car & Riding Bike.
· Listening and Singing Songs.
· Watching Movies and YouTube.
· Helping the needy person.
· Providing consultation with Doctor for the needy.
Career Objective:
Looking for a job in Logistics/Purchase/Warehouse Department as a Logistics Executive (Senior Designation) and to work in a reputed corporate organization, where I can contribute, learn and build my career and play a key role in the development of the organization. Posses good analytical and problem solving ability with quick decision making trait and interpersonal skills. Ability to cope with high-pressure environments and easily adaptable to new work environments. I would like to build a successful career in your Industry that offers professional growth while being resourceful, innovative and flexible.
Career Profile:
Ø Detail – Oriented ,efficient and organized professional with extensive experience in store activities and Logistics activities.
Ø Possess strong written and verbal communication and interpersonal skills.
Ø Proficient in handling all warehouse related functions and logistics and store management.
Ø Extensive knowledge of warehouse management systems and services
Ø Ability to handle multiple tasks and meet deadlines
Ø Proficient in Microsoft Word, Excel and Internet.
Ø Ability to take initiatives and work under minimal supervision
Ø Positive attitude with excellent time management skills
Ø Have ability to work with deadline and time set by management.
Ø Expertise in managing store operations.
Academic (Educational Qualification):
Ø B.COM ( Bachelor of Commerce) From Calicut University
Addidtional (Computer ) Qualification:
Ø HONOURS DIPLOMA IN INFORMATION & SYSTEMS MANAGEMENT from APTECH COMPUTER EDUCATION.
Ø DIPLOMA IN COMPUTER APPLICA TIONS (Passed with CREDIT) FROM NCC – THE NATIONAL CENTRE FOR INFORMATION TECHNOLOGY, UNITED KINGDOM , from APTECH COMPUTER EDUCATION.
Area of Interest:
Ø Logistics, Warehouse , stores,purchasing,financial accounting,cost accounting.
Strength:
Ø Self – Confident and Self- Motivated.
Ø Aiming for knowledge , intellectual and career development.
Ø Dedication, team spirit and ability to get along well in a multicultural society.
Ø Quick learner , hard working and goal oriented.
Ø Greater adaptability to new environment / technology
Ø Good listener, observer, committed to work, punctuality and friendly attitude .
Professional Experience:
1.
Company : AJM Kooheji Group, Bahrain
Duration : 7th December 2009 To 3rd May 2018
Designation : Assistant Manager Executive (Ware House Cum Logistics)
Job Responsibilities:
Ø Accounting for ensuring day to day operations of the stores function carried out in a safe, efficient and cost effective manner
Ø Controls the warehouse by ensuring that all materials are correctly handled and recorded as per the standards and procedures laid out by the company.
Ø Store activities related to inward & outward movement of materials
Ø Maintaining all records related to PO, GRN, Bills/Challans, Gate Pass ,preparation of GRN and forwarding the same to the concerned division for posting in the inventory system
Ø Verification of goods received as per the specification/PO
Ø Dispatching the materials to the respective site without any delay.
Ø Maintaining Stock verification records and stock records on monthly basis.
Ø Maintaining Stocks Location wise, Group wise, Model wise and arranging/Issuing stocks according to FIFO/LIFO method.
Ø Stock reconciliation physical Vs system stock and physically checking the materials on a monthly basis.
Ø Responsible for Inventory Control
Ø Handling loading and unloading Labours
Ø Monthly stock statement to be submitted to finance department.
Ø Carrying out cycle count of stocks, auditing of stock accuracy to achieve inventory accuracy
Ø Analyzing slow moving and obsolete items, excess and shortage stocks
Ø Handling Customer Queries
Ø Preparing Day to Day reports,attending phone calls and resolving customer issues (non technical) and handling emails and customer escalations.
Ø Ensuring the materials are located in the stores with proper identification.
Ø Stock checking procedures are maintained as per the inventory policy.
Ø Preparation and presentation of stores related reports
Ø Managing of material flow and processes as per standard
Ø Coordinating with other divisions to get the purchase order from the customer in order to facilitate quick and timely delivery.
Ø Receiving and checking the material consignment arrived via sea and air freight services, receiving all in coming items as per quality and quantity, against freight documents.
Ø On request from various sales outlets, I’m creating inter transfer documents through which I can send the newly arrived items for display.
Ø Taking print outs of delivery notes sent by the division through the software system.
Ø Arranging the delivery in case of emergency request from the customer.
Ø Emailing daily dispatch details to all divisional managers.
Ø Coordinating with various divisions matters regarding material arrival, delivery dispatch and also forwarding the original delivery note and other documents to the concerned divison.
Ø I’m responsible for arranging the payment of delivery charges to the freight forwarder in case of consignment coming via airlines
Ø Clearance of scrap as per company procedure
Ø As a team member of warehouse division, I’m also responsible for reserving the stocks in the system that are meant for export on the instruction from the concerned division
Ø Arranging of packing materials and stationaries by coordinating with the purchase department.
Ø Maintaining petty cash and daily attendance register
Ø Attending the meetings with the auditors along with my boss and giving clarifications to their queries.
Ø Issuing items against authorized documents and requisition only.
Ø Maintaining records of all receiving and dispatching of goods, stores area & ensuring that the items are placed in a proper and orderly manner.
Ø Coordinates and participates in physical stock verification on year-end.
Ø Visual inspection of physical stock and damages in stores on daily basis.
Ø Reporting the details regarding all incorrect and damaged items to the warehouse manager.
Ø Trains the stores assistants regarding the procedures to be followed in executing various jobs and properly delegating various stores jobs to the assistants.
Ø Preparation of MIS report on monthly basis such as space occupancy report.
Ø Closely monitoring with the concerned division on the shortage, damaged and rejection of materials.
Ø Monitoring the fleet of vehicles with the help of stores supervisors and reporting any repair work to the human resources department in order to get the vehicle repaired. In our company human resources department is responsible for the repair work of vehicles.
Ø Monitoring warehouse hygiene,report any safety hazards to the logistics head.
Ø Preparing the daily dispatch report and maintaining all the documents required for dispatches & stock receipts.
Ø Ensure that all the material received are updated in the system on a daily basis.
Ø Supervising and arranging of the goods in brand wise, style wise and size wise in the racks.
Ø To oversee the documentation regarding the GRN of all accounted goods (receipt and returns) are sent to accounts department.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To plan that work is completed in the stipulated working hours
Ø Attend warehouse review meeting to measure the performance and discussing the issues/problems faced during the warehouse operations.
Ø Motivating, organizing and encouraging the teamwork within the work force to ensure that the productivity targets are met.
Ø Ensuring that the customer signature is embossed on all the delivery notes and other stores delivery documents.
Ø Preparation of return inward vouchers for all the incoming materials coming back to the stores from the customer.
Ø Ensuring that the physical stock verification is done every quarterly and passing adjustment entries to correct book stock in order to match the figure with the physical stock.
Ø Ensuring smooth functioning of the Office / Warehouse & maintenance of office and sending the monthly expense claims to accounts on time.
Ø Placing purchase request for medicines required for the first Aid box, pantry and stationary items.
Ø Managing the store that includes supervision of misc. report, inventory control, stock update and keep the proper accounting in all respects.
Ø Co-ordination of various jobs with head office, purchasing and all other concerned divisions.
Ø Preparing of various stock statements as per head office requirement such as monthly stock statement.
Ø Checking physical stock position as per main stock ledger.
Ø Maintaining all types of warehouse records and material tracking system in warehouse
Ø Organizing daily and monthly physical stock verification and matching with book-stock in line with company requirements
Ø Reporting any plumping, electrical and A/c problems to the maintenance department.
Ø Visual inspection of stock received for damages
Ø Coordinating with the sales team for priority dispatches.
Ø Ensuring that the necessary steps are taken for replacing the damaged items which are given to the customers.
Ø Verifying delivery address, phone number for individual customers and verifying any commitments given to individual customers and dealers.
Ø Arrange the packing team to pack the product as per the order.
Ø Picking the material as per the part code mentioned in the delivery order.
Ø Clarify the shortage and excess of material.
Ø Ability to recognize the product as per the requirement and delivering within time.
Ø Communicating and coordinating between Executives and operational heads.
Ø Handled virtual store locations
Ø Preparing barcode stickers for sticking on the materials to be dispatched to our B2B customer.
Ø Monitoring zone level (within warehouse) inventory, suggesting & implementing corrective actions on same.
Ø Monitoring the stores operation by handling stores records and documentation, tracing material transactions using sage accpac, maintaining stock integrity.
Ø Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.
Ø Ensure warehouse floor management to optimize space utilization for proper stock rotation and have perpetual stock audit to ensure nil variance.
Ø Analyse the situation, and solving a wider range of difficult to complex administrative issues.
Ø Maintaining smooth inter-departmental relationship
Ø Receiving and storing of purchase returns and defective goods
Ø Coordinating with the service department regarding replacement of materials under warranty. I prepare inter transfers to the service department for making emergency material replacement for the customer, there by contributing to the process that increase customer satisfaction.
Ø Recognized for excellent performance during performance appraisal.
Ø Contributed as a member of the warehouse team to win the best performing division award with in the company
Ø Maintain good rapport with all customers and employees.
2
Company : Ritz Carlton Hotel Company LLC, Bahrain
Duration : June 25TH 2007 – Oct 31st 2009
Designation : Supervisor – Engineering Stores
Job Responsibilities:
Ø Ensuring day to day operations of the stores function are carried out in a safe, efficient and cost effective manner
Ø Maintaining the records pertaining to material receipts and consumption.
Ø Stock checking procedures are followed as per the company policy.
Ø Preparation and presentation of stores related reports.
Ø Periodic stock verification and reconciliation and maintaining minimum and maximum stock level and also conducting physical stock verification on year end.
Ø Managing of material flow and processes as per standards followed by the company.
Ø Coordinating with all departments for consolidating relevant documents required for the processing of the documents required for suppliers payments.
Ø Coordinating with the purchasing department for getting the purchase order.
Ø Receiving and checking the new spare parts and reconditioned parts arriving through sea and air consignment, as per quality and quantity, against the delivery note provided by the supplier.
Ø Creating new item codes ,item name and description under different item categories mentioned in the inventory system maintained by the company.
Ø Creating store transfer requisition for items requested by various departments and technicians working in the engineering department.
Ø Parts arrangements in proper location inside the stores every day.
Ø Attending meetings with the Auditors to answer their queries regarding store operation.Placing of items according to serial number, item code, item category and location wise to all the stocks.
Ø Issuing items against authorized documents and requisition only.
Ø Maintaining records of all incoming and outgoing items.
Ø Maintaining stores area & items are kept in a proper and orderly manner.
Ø Visual inspection of physical stock for damages in the stores on a daily basis.
Ø Preparation of reports concerning all incorrect and damaged items and submitting it to the head of engineering dept.
Ø Trains and directs the work to stores assistants.
Ø Preparation of MIS report on monthly basis
Ø Closely monitoring with purchase team on the shortage and rejection of materials.
Ø Managing the overall store and purchasing activities and budgeting.
Ø Carrying out inventory / warehouse management of equipments; replenishing stock items by raising purchase request.
Ø Maintaining the stock of material without any variance by conducting stock verification
Ø Ensuring implementation of FIFO, Quality Systems & other requirements in stores.
Ø Maintaining stock records on monthly basis; implementing stores system by monitoring material movement in stores.
Ø Providing monthly report to Superiors on monthly basis.
Ø Responsible for all the filing jobs of the stores in a systematic manner.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To ensure that the work is completed within the stipulated working hours.
Ø Maintaining stock verification records
Ø Arranging/Issuing stocks according to FIFO/LIFO method.
Ø Co-ordinate with purchase department for clearance of purchase order.
Ø Deal with the suppliers of the material.
Ø Updating of all store related documents
Ø Monthly stock statement to be submitted to the finance department.
Ø Carrying out cycle count data processing, auditing of stock accuracy to achieve inventory accuracy and investigating causes of inventory inaccuracy.
Ø Analyzing slow and obsolete items, excess and shortage stocks
Ø Attending phone calls and handling emails.
Ø Ensuring that the materials are located in the stores with proper identification.
Ø Ensuring Vendor stock receipts / GRN are accounted to book stock in time.
Ø Ensure that the physical stock is verified every quarterly and adjusting entries are entered in the system in order to correct the system stock . This process also involves taking approval from the management for passing the adjusting entries to correct the system stock.
Ø Handling of petty cash and sending the monthly expense claims to accounts.
Ø Ensuring that all operational needs of the technicians are met.
Ø Preparing material receipt notes on a daily basis.
Ø Submitting purchase request with all the supporting quotations to the purchasing department in order to get approval from the senior management and prepare the purchase orders duly signed by the management.
Ø Sending product enquiries to various suppliers and follow up with the suppliers for getting price quotations.This job also involves price negotiation in order to get the best price from the supplier and it lead to significant financial cost savings to the company.
Ø Keeping all records of spares for plant machinery and vehicle.
Ø Planning and co-ordination with various departments for receiving and issuing of materials in an optimum way.
Ø Setting of minimum and maximum stock level of various items in the inventory in order to ensure the availability of materials on demand.
Ø Maintaining all types of store records including statutory records(duplicate copy of engineering related maintenance contract).
Ø Visual inspection of stock received for damages and raising claims wherever applicable.
Ø Proper storing as per stacking norms.
Ø Follow up with the purchasing department for the timely processing of purchase orders.
Ø Fax the purchase orders to the suppliers and follow up with the supplier to get timely delivery of various engineering items.Maintaining good relationship with the suppliers.
Ø Conducting market study in order to get new suppliers – the objective of this job is to increase the supplier base of the company.Arranging timely payment for the outstanding invoices of the suppliers in order to maintain a good business relationship
Ø Abiilty to handle any stores activities assigned by the department head.
Ø Preparing of monthly stock statement
Ø Coordinating with the receiving clerk of the accounts department to issue credit or debit note for the items received short or excess.
Ø Reconciliation of sundry debtor and creditors account
Ø Submitting daily stock report & month end stock statement to the account department
Ø Conducting monthly inventory review meeting.
Ø Issuing of materials,(As per the issue slip, through stock transfer note for internal use).
Ø Improved the inventory accuracy level to 95% through proper inventory count & control.
Ø Material procurement for all category of items as per project request.
Ø Follow up with the suppliers for timely dispatch of materials.
Ø Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.
Ø Ensure that all stores safety and security precautions and measures are being complied with at all times.
Ø Material planning and scheduling for different items, and interface with foreign/local vendors for the timely purchase of materials.
Ø Ensures timely submission of reports to the finance department regularly.
3
Company : AL-AIN ROTANA HOTEL, Al Ain, United Arab Emirates
Duration : 23rd May 1999 – June 23 2007
Designation : Store keeper / Engineering Secretary/ Job Controller
Job Responsibilities:
Ø Managing day to day operations of the stores functions.
Ø Maintaining the records pertaining to material receipts and consumption
Ø Stock checking procedures are followed as per the company policy.
Ø Preparation and presentation of stores related reports
Ø Periodic stock verification and reconciliation.
Ø Maintaining minimum and maximum stock level
Ø Coordinating with the purchase dept to get timely delivery of items from the suppliers.
Ø Receiving and checking the new spare parts
Ø Creating store transfer requisition for items requested by various departments and technicians.
Ø Parts arrangements in proper location inside the stores every day
Ø Attending store audits and answering queries raised by the auditors.
Ø Receiving all in coming items as per quality and quantity, against the delivery note provided by the supplier as well as the purchase order of the company.
Ø Arranging all the items in proper locations, storage and preservation with proper identification.
Ø Coordinates and participates in physical stock verification on year-end.
Ø Reporting all incorrect and damaged items to head of engineering dept.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To plan that work is completed in the stipulated working hours
Ø Maintaining all records related to stores administrative work.
Ø Maintaining stock verification records, aranging/issuing stocks according to FIFO/LIFO method.
Ø Physically checking the material stock on a monthly basis.
Ø Monthly stock statement to be submitted to the finance department.
Ø Analyzing slow and obsolete items, excess and shortage stocks
Ø Inventory management softwares like FIDELIO( HOTEL MANAGEMENT SOFTWARE) and FBM(FOOD ,BEVERAGE ,MATERIALS) were used in my day to day work.
Ø Ensuring that purchase orders raised for materials and spares are accurate and as per the requirement of the company.
Ø Keeping all records of spares for plant and machinery
Ø To ensure adherence to quality systems & practices.
Ø Maintenance of Material Stock Register / Transfer Register
Ø Able to handle stores & related activities as assigned by the Head
Ø Follow up with the suppliers for the timely delivery of items.
Ø Handling all incoming and outgoing correspondence of engineering department .
Ø Drafting of letters & emails for day to day general administration, upkeep and maintenance of office.
Ø Monitoring daily attendance of the staff and preparing the monthly attendance summary and sending it to finance dept.
Ø Providing both clerical and administrative support to the chief engineer in order to run the engineering department smoothly.
Ø My day to day job also include word processing, copy typing, letter writing, dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries, arranging meetings/appointments and organising travel for staff.
Ø Used a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc.to produce correspondence and documents, devising and maintaining office systems.
Ø Attending meetings, taking minutes and keeping notes, liaising with staff in other departments and with external contacts, ordering and maintaining stationery and equipment supplies.
Ø Organising and storing paperwork, documents and computer-based information, photocopying and printing various documents.
Ø Document control for sensitive documents like engineering drawings.
Ø Responsible for receiving all written maintenance request and telephone maintenance request for various kinds of job.
Ø Distributing the job request to technicians according to the trade, ensuring that the job is completed within reasonable time.
Ø Maintaining the job register to record the day to day maintenance jobs that are done by the department .
Ø Preparing a summary report of the total number of jobs done for a particular month in each trade and responsible to report any backlogs in jobs to the chief engineer.
4
Company : UNIVERSAL INSTITUTE OF INFORMATION TECHNOLOGY,
Kannur District, Kerala State, India
Duration : 8th November 1998 to 18th May 1999
Designation : Software Instructor
Job Responsibilities:
Ø Engaged classes for students preparing for ‘A’ level examinations
Ø Also taken classes for Information technology subject at the graduate level.
5
Company : NATIONAL INSTITUTE OF ENGINEERING TECHNOLOGY,
Kannur District, Kerala State, India
Duration : 18th March 1996 to 25th December 1996
Designation : Faculty for Computer Studies.
Job Resposibilities:
Ø Have taken computer classes for course in MS-OFFICE,Foxpro,’C’ Lnaguage.
Ø Have taken classes for Information Technology subjects for Engineering diploma students.
Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
QUALIFICATIONS AND CERTIFICATIONS
PRINCE2- Projects in Controlled Environment foundation and practitioner certified by Axelos and PeopleCert, DAFM- Diploma in Animated Film Making from Maya Academy of Advanced Cinematics, Economic and Finance ambassador at INMUN- Indian Model United Nations.
WORK EXPERIENCE
WEBCANNY AND ORIGIN CALL CENTRE
August 2016 – May 2018
MANAGER – PROCESS AND BUSINESS DEVELOPMENT
– Coordinating day-to-day execution of the process
– Identifying and implementing changes to the process
– Establishing relationships with executives and CXO
– Getting new processes and business to the company
– Responsible for getting data for existing processes
– Communicating new and changed policies
– Ensuring standards and procedures are being followed
– Facilitating resource commitment and allocation
– Identifying and implementing process improvement
– Act as focal point for the process, communicate with clients, service providers and management
– Facilitate resolution of issues with items not complying with the process
– Notifying the participants in the process when standards and procedures are not being followed
– Establishment of measurements and targets to improve process effectiveness and efficiency
– Responsible for evaluating the performance of the process
– Assists auditing of the process for compliance with documented procedures
– Defines those parts of the process framework not defined by the process owner
AV INFO SOLUTIONS
September 2012 – August 2016
ASSISTANT MANAGER – October 2015 – August 2016
– Achieving sales targets
– Achieving attrition target
– Submitting systematic report presented to manager
– Interacting with clients
– Attending conference calls, meetings with clients
– Calibrate with clients and quality analysts to ensure superior quality standards
TEAM LEADER – September 2014 – October 2015
– Taking calls if required
– Making sure daily targets are achieved
– Identify training requirements for team
– Ensure service level agreement is maintained on a daily basis and are adhered
– Doing performance appraisals and skip level meeting – monthly, half yearly and annually
– Motivating team by organizing contests
– Rewarding deserving members
SUBJECT MATTER EXPERT AND TRAINER – September 2013 – September 2014
– Collaborate with existing training staff and management
– Identifying and implementing changes to process
– Train, coach and give feedback to existing and new staff
– Responsible for getting data for existing processes
SENIOR EXECUTIVE – September 2012 – September 2013
– Daily targets
– Cold calling
– USA shift
– Blended process
COMPUCELL TECHNOLOGIES
August 2011 – September 2012
SENIOR EXECUTIVE
– Sales
– Outbound
– UK shift
EDUCATION
SUNRISE UNIVERSITY
2011 – 2015
BACHELOR’S OF ENGINEERING IN COMPUTER SCIENCE
SKILLS
LANGUAGES KNOWN
English
Hindi
Marathi
Gujarati
SOFT SKILLS
Motivation
Public Speaking
Active Listening
Detail oriented
LEADERSHIP SKILLS
Responsibility
Mentoring
Goal setting
Conflict resolution
Negotiation
Risk management
ORGANISATION SKILLS
Decision making
Time Management
Delegation
Event planning
SOCIAL AND LIFE SKILLS
Teamwork
Patience
Handling criticism
Adaptability
Empathy
HARD SKILLS
Microsoft office
Adobe creative suite
3ds Max
Data analysis
SEO
SEM
Graphics designing
HTML
JAVA
C and C++
Visual basics
And Many More
ACHIEVEMENTS
Best Technology Savvy Award, Best Boy of the Year Award, 1st place in district-level science exhibition, Scholarships and Medals in All India Talent Search Examination, Dr. Homi Bhabha Balvaidnyanik Competition, Unified Council, Cyber/ Science/ Math Olympiad, various Track and Field events.
Objective | Summary | Experience | Education | Achievements I Skills
Highly accomplished result-Oriented Leader, Team Player and Strategist with 18 year experience in Successful Business Development.
Summary:
I credit my success to my two greatest strengths, I’m smart and I work hard. The results have been a successful 18 year career wearing a variety of hats. I have excelled as both a worker and a manager.
As a marketer I have done it all:
Business development, budget management, cross-sell, market research, product development and much more.
Finally, I feel my track record of Role promotions speaks to the quality of my work – Indian School of Petroleum & Energy (Manager Business Development- current job), Eeco India Ltd. (Business Manager – 2 Yrs.), ICICI Pru Life. (Sales Manager, Bancassurance– Ahmedabad & Gandhinagar Zone, Gujarat). Yes Bank Ltd. (Branch Sales Leader, Direct Sales) and most of my previous employers are still ready to utilize my services.
Experience:
Jul 2017- Present | General Manager |Testo Global Laboratories
· Taking care of business operation & expansion from scratch, opened 5 branches in one year and full experience of getting NABL accreditation for the lab.
· Chalking our expansion plans and execute them.
· Identifying new business areas and preparing business cases for investors.
· Identifying & developing new business areas and markets for companies in Textile, Chemical, Power Plants, Coal Importers etc.
· Keeping track of business opportunities through government tenders and other sources.
· Setting up new branches at various location.
· Hiring of staff for various position.
· Identifying vendors and service providers for various required services.
· Day to day monitoring of various labs and ensuring correct communication of reports with client.
· Making strategies and putting in place with the sales team, ensuring achievement of results on individual and team basis.
· Operation the head office as a Profit Centre.
Aug 2011- May 2017 | Manager – Business Development |Indian School of Petroleum & Energy
(A sister concern of University of Petroleum & Energy Studies, Dehradun)
· Identifying & developing new business areas and markets for companies in Power, O&G Energy, Transportation, IT, Infrastructure, Mining etc. sectors.
· Keeping track of business opportunities through government tenders and other sources.
· Liaison with government, PSU and private companies for various business opportunities.
· Keeping track of various sectorial conferences for business networking.
· Growing and retaining existing client accounts by presenting new collaborative opportunities with companies
· Identifying potential clients in various target sectors, and the decision makers within the client organization.
· Meeting & presentation with the key decision makers like MD, CEO, VP & Technical Heads etc.
· Researching and building relationships with new clients
· Developing business plans and applying strategies to achieve the same.
· Developing & customizing products per client needs.
· Identifying experts to deliver various programs through strong networking activity.
· Account management of existing clients.
· Overall monitoring & delivery of the program.
· Billing & collection
· I have developed close networking and business ties with Technical as well as HR departments of companies for business.
· I have strong network in the Power sector companies of following states – Gujarat, Maharashtra, Assam, WB, Kerala, Karnataka, Andhra Pradesh, Rajasthan, Madhya Pradesh, Punjab, Haryana, Orissa, J&K, Delhi.
Few Key Clients:
L&T Group, GSPC, GSPC Gas, Gujarat GAS, Shell Hazira, Accenture, Adani Group, Torrent Group, ABB, Alstom, GNFC, GSFC, IOCL etc.
May 2009- Aug 2011 | Business Manager | Eeco India Ltd.
· Handling half of Gujarat state for the Distribution of CNG Kits.
· Hiring of manpower.
· Training and Grooming of team.
· Defining the marketing strategy and implementing different systems.
· Locating the right Dealer for smooth sales of our product.
Aug 2008-Mar2009 | Sales Manager B&A | ICICI Prudential Life Insurance
· Handling 102 branches of Bank of India for Ahmedabad and Gandhinagar.
· Handling direct reporting team of 23 FSC and FSM.
· Maintaining relationship with Branch Manager and other staff members of Bank of India.
· Reporting in Area Sales Manager and Zonal Manager of Bank of India.
· Allotment of Branches to FSC as per the capacity to ensure maximum productivity.
· Grooming and training the team.
June 2007 – July 2008 | Branch Sales Leader | Yes Bank Limited
Achieving Sales Target (Life & General Insurance)
Achieving Mutual Fund Targets
Handling a Team of 6 Executives to achieve sales targets
Risk Management
Overall Branch Business Development through Customer Retention.
Feb 2006 – May 2007 | Associate Sales Manager | Yes Bank Limited
· Achieving the desired performance level & specified targets in a stipulated duration by capturing the potential market.
· Maintaining long-term customer relations through appropriate customer orientation & quality services.
Dec 2004 – Jan 2006 | Relationship Executive | HDFC SLIC
Working in co ordination with HDFC Bank Branch.
Establishing and retaining relationship with HNI clients of the Branch.
Giving training to HBL Global team.
Achieved 180% premium collections against the given target for the last financial quarter.
Feb 2001 – Nov 2004 | Assistant Manager | Advent International
· Hiring and training executives for sales on commission basis.
· Handled sales team of 15 representatives.
· Training and motivating the team for sales targets.
Education:
Master’s in Business Administration (Oil & Gas Management)
University of Petroleum & Energy Studies, Dehradun
Bachelor of Commerce
Dr. B.R. Ambedkar University, Agra, UP.
Higher Secondary Certificate Examination [Science]
U. P. Board Allahabad
Secondary School Certificate Examination
U. P. Board Allahabad
Achievements:
Doubled the annual business in the first year of joining in Indian School of Petroleum & Energy.
Achieved the best performance award for achieving highest regular premium in ICICI Pru life.
Considerable achievement of “Certificate of merits” during the entire duration in Yes Bank Ltd.
Successful in achieving “Cruise to DUBAI” contest for Oct, Nov, Dec quarter in Yes Bank Ltd.
Successful in achieving “Cruise to COLOMBO” contest for AMJ quarter in Yes Bank Ltd.
Skills:
Sales Specialist – A proven closer and a successful trainer in sales strategies and techniques.
Management Veteran – Successful manager of Teams and Departments. Good at creating a work environment that is both fun and successful.
Highly positive and self-motivated, friendly and accessible, initiating easy connect with people
I am Confident, articulate and have excellent communication skills
Computer Guru – Expert in day-to-day use of hardware, and software. Strong understanding of technology and how to use technology within a company to complete tasks and reach goals.
I am Excellent in Networking, Negotiation, Persuasion, Prospecting, Public Speaking, Research, Writing and Influencing Skills.
I have a flair for rapport building with existing and new clients, sustaining and building relationships both externally and internally
Problem Solver – Good at finding the best way to complete the most important tasks.
Objective:
To secure a position where my qualities of a fast learner and the ability to take on new challenges can be used
Education:
Post Graduation –
MBA (Hospital Management)
Pondicherry University
Graduation –
Bachelor of Physiotherapy (BPT),
Guru Gobind Singh Indraprastha University (GGSIPU)
High School –
MCLSBM
X- CBSE, XII – Medical, CBSE
Key Skills
• Experience of over 8+ years in Healthcare Organizations
• Proficient Marketing & Communication Skills
• Proficient Medical Content Writing Skills
• International Marketing Skills – Query Handling, International Patient Care Services
• Good Presentation Skills
• Proficiency in MS-Office (MS-Word / Excel / PowerPoint)
Work Experience
1. Organization – Crecer Healthcare LLP (Marketing division-Saroj Super Speciality Hospital)
(November 2014 – till date)
Role – Assistant Manager – International Marketing
Responsibilities Assigned
(a) Marketing and Branding
• Content Development & Marketing
o Creating departmental brochures, patient information literature and technology brochures
o Creating website content for various specialities offered by the hospital
o Digital/Online Promotion of various specialities including article and blog writing
o Promotion of Doctors through doctor profiles, case studies and patient testimonials
o Writing Event speeches and quotes
• Branding
o Stationary development including Collateral & publicity material like health cards, banners, posters, standee, leaflets, invite cards, conference kits) for National & International CMEs, Symposiums & Conferences
o International branding for the hospital
• Digital Marketing
o Project lead for Digital Marketing Strategy being deployed by the hospital through an outsourced agency.
o Handling promotional campaigns on Social Media platforms, SEO management and Adwords.
o Keeping a track of the agency’s ongoing activities and giving them the required feedback obtained by our team.
(b) International Patient Services
o Handling international queries and guiding foreign patients with the appropriate treatment
o Assisting foreign patients with VISA assistance, travel planning and their accommodation in India
o Arranging treatment and follow up of patients with their physicians
o Coordinating with various stakeholders involved in healthcare services for International patients
o Collecting testimonials and treatment feedback from foreign patients
(c) Liaising
o Liaison with healthcare facilitators and medical tourism companies across India for international business
o Liaison with local travel agents, hotels, visa office and other stakeholders involved in International Patient services
(d) Stationary Management
o Hospital forms and stationary management
o Vendor management and approval taking from Medical Director and Administration Head
2. Organization – IndiCure Health Tours Private Limited
(March 2010 – November 2014)
Role – Senior Executive – International Patient Services
Responsibilities Assigned
• Assist foreign patients looking for medical treatment in India
• Liaising with the hospitals, doctors and various stake holders associated with health care services
• Follow up for medical reports and coordinate with hospitals for preparing medical cost estimates
• Answer email, telephonic queries and follow up persistently
• Preparing records of foreign patients having availed treatment in India
• Developing content for the promotion of company’s websites
• Writing articles, blogs and disseminating information pertaining to the health care services offered by the company
• Providing patient-feedbacks, testimonials and updating them on the website
• Promoting health care services offered by the company through various social media channels
3. Organization – Sehgal Physiotherapy Clinic
(June 2009 – February 2010)
Role – Consultant Physiotherapist
Responsibilities Assigned
• Treated various Orthopedic, Musculo-skeletal and Neurological cases including Spondylosis, Spondylolisthesis, Osteo-arthritis, Rheumatoid-arthritis, Stroke, among others
• HOME- VISITS – Treated various Neurological and Orthopedic cases by providing home-sittings for cases such as Diabetic Neuropathy, Stroke, and Cerebral Palsy
4. Organization – Deen Dayal Upadhyay Hospital
(October 2008-March 2009)
Role – Intern
Responsibilities Assigned
• Rotatory clinical postings in different departments: Orthopaedics, Intensive Care unit, General surgery, Burn/Plastic Surgery, General Medicine , Intensive cardiac care unit , Paediatrics, Gynaecology
• Treated patients in wards including post-operative neurological cases, orthopaedic cases in acute and sub-acute condition under supervision of senior medical staff
• Attended postings at the college out-patient clinic and hospitals
Personal
• Participated in various extra-curricular activities: Music competitions, Extempore & Debates
• Have won several prizes in music competitions
• Won 2nd prize in Poem recitation at Delhi University festival
• Multi-lingual-English, Hindi, Punjabi
• Hobbies include: Reading, Listening to music, Singing, dancing
I hereby certify that the information provided above is true to the best of my knowledge.
Dr. Neha Malhotra (PT)
PROFICIENCY FORTE – For resume call 9910612773
Senior management customer operations professional with 19 years of experience in senior leadership roles across diverse organizations. Strong and proven track record of delivering profitable growth in highly competitive markets, developing and implementing strategies for new services. Exploring challenging managerial assignments with a professionally managed organization
Expertise In
________________________________________
Customer Service Delivery
P&L Accountability / Management
Resource Planning & Management
Team / People Leadership
Business Development
Channel Management
Services Sales Planning / Enablement
Business Innovation & Agility
Continuous Service Improvement
Innovation & Capability Growth
Process Simplification & Re-Designing
Cost Reduction Strategies
Performance Management
Productivity Optimization
Collaboration & coordination
Retail Operations
Leadership Strengths & Highlights
________________________________________
Proven ability in defining pricing strategies & restructuring of business operations based on collated market intelligence on competition; Proficient in analysis of sales figures & forecasting sales volumes, analysis & interpretation of trends to facilitate planning.
Excellent track record in envisioning & leading revenue and growth initiatives grounded solidly on business and economic value; successfully designed & implemented technical solutions, delivering a strong ROI.
.
Strong background in implementing strategic initiatives, developing market penetration techniques, competition/ market analysis; evaluating market response/ requirements to be communicated to various teams for accomplishment of business goals.
Adept at setting up an effective distribution & channel network for enhancing market penetration across the target market segment. Guide distribution teams in effectively closing identified business deals with potential revenue impact.
Proficient in various operational aspects of telecom post paid operations as well as service quality parameters aimed at enhancing client satisfaction
Proven expertise in seamlessly collaborating with ‘C’ level executives, senior management, stakeholders, business partners, customers and team members to deliver responsive and quality strategic, operational and business outcomes.
.
Proactive decision maker, having practical management style and excellent skills in management of people capability including performance management, succession planning and recruitment; adept at leading large teams to maximize productivity.
Professional Experience
________________________________________
Binary Teletech, Bangalore Aug 2013 onwards
DGM – Customer Service Delivery
Key Profile:
• Conceptualizing customer services strategies based on extensive analysis of service operations and market dynamics, monitor Operations of after sales customer Support Structure and its performance.
• Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
• Assessing customer feedback, evaluating the improvement areas & providing critical inputs; advocating process compliance via regular review meetings.
• Evaluation of customer engagement quality and service delivery parameters.
• Accountable for first time resolution at front end and backend through driving improvement towards quality parameters and C-Sat scores.
• Instrumental in evaluation and analysis of customer service ratings and draw an action plan to improve satisfaction scores.
• Focus on identification and incorporation of new products in the market to enhance the product portfolio as well as maximizing brand awareness through designing of monthly and seasonal leaflets.
• Manage a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
• Collaborate with various support teams for frequent training and development of customer interfacing Staff.
• Setting a clear directive and deploying strategies focused towards high customer service standards.
• Accurate reporting of customer service standards through MIS reports and audits.
• Incorporation of best industry practices to ensure sustained growth and service Standards.
• Collaborate with internal & external teams in effectively implementing channel marketing programs, set up loyalty programs for trade & channel partners.
• Capability to work with large teams of senior level professionals and directly reporting team and ability to communicate at multiple levels with both customers and colleagues.
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Enterprise Impact:
• Consistently Increased customer Service and Quality Scores by 12%.
• Rated high for accomplishing 18% enhancement in Overall Department Operational Efficiency.
Idea Cellular, Bangalore May 2005 –Jul 2013
Manager – Service Delivery ~ Feb 2009 – Jul 2013
Key Profile:
• Collaborated with various support teams in roll out of “My Idea” and “Idea Point” service centers across the circle leading to opening 147 service centers across the circle in a span of 1 year.
• Defined service standards, policies in compliance to KPIs. Organized training sessions for field engineers and area managers for maintaining seamless operations.
• Resolved technical updates /issues in coordination with customer service & factory (Quality/R&D).
• Focused on planning, development, implementing & controlling in compliance to revenue and cost parameters.
• Assisted in the service operations team for providing proactive solutions & enhancing operational efficiencies.
• Conducted operational audits for ensuring compliance to Total Quality Management parameters for maintaining positive customer satisfaction index.
• Planning & execution of customer life cycle management therapies, to arrest churn levels of customers. Providing quality customer support by ensuring first contact resolution to them.
• Strategizing and managing churn control activities, both proactive and reactive. Day to Day monitoring of involuntary and voluntary churn control activities.
• Managed roll out of 3G products & services across various service centers; rolled out MNP across service centers in Karnataka.
• Interacted with Zonal Regional Managers for effectively resolving business as well as operational issues
• Built/maintained productive business relationship with existing clients and prospects for identification / development of internal and external commercial opportunities.
• Implemented initiatives like loyalty program, service camps and customer meets to enhance growth in walk in/conversion rates.
• Worked on standardization of systems through evaluation of department operational and corporate standards.
• Monitored/managed inventory management systems within the area with focus on slow moving and non moving products.
Enterprise Impact:
• Rated high for consistently maintaining partner profitability targets at over 95%.
• Significantly enhanced CSAT scores by implementing First Time Resolution in operations.
• Accomplished good rating by third party survey for customer experience at Service Centers.
Manager – Channel / Corporate Receivables and Fraud Management ~ Jan 2006 – Jan 2009
Key Profile:
• Evaluated & optimized credit limits to prevent exposure and fraud for enhancing organizational bottom lines.
• Focused in enhancing client satisfaction by implementing effective SLA based query resolution and consistently rendering qualitative service delivery.
• Guided team members in identifying & evaluating new and cost effective modes of payment and billing.
• Set up & managed robust Fraud Management system to minimize revenue leakage.
Enterprise Impact:
• Successfully implemented priority-based customer service module for effectively resolving issues of premium corporate customers.
• Assessed credit limits to acquaint on client billing and payment patterns.
Assistant Manager – Credit Control ~ May 2005 – Dec 2005
Key Profile:
• Managed implementation of Grid Based credit limit assignment as well as setting up Contact Point Verification for the state of Karnataka.
• Ensured smooth functioning of fraud management systems and pre-check alarms as well as seamless agency operations.
• Focused on enhancing credit limits for customers in IR location based on eligibility criteria.
• Collaborated with sales department for identifying delinquent customer groups and negative areas. Enhanced operational efficiency by automating the FMS system.
• Optimized resource utilization through decentralization of team responsibilities across areas of operation.
Enterprise Impact:
• Acknowledged for optimizing revenues through effective monitoring of Red Alert Customer Groups and IR locations.
• Successfully reduced suspension percentage through Bills Review and reduced Red Alert Cases by 30%.
• Enhanced first bill payments by 23% and corporate receivables by 14% through optimized usage of Fraud Management Systems.
Convergys India Services Ltd., Bangalore Feb 2004 – May 2005
Team Manager
Key Profile:
• Optimized resource utilization and streamlined processes to enhance operational efficiency / departmental profitability.
• Guided team members in effectively resolving critical cases with potential business impact based on pre-defined quality parameters.
• Assessed skill gaps of team members and organized skill enhancement sessions for improving individual skill sets.
• Implemented various internal controls and improvement initiatives based on operational or business requirements.
• Maintained updated records related to day to day business transactions and action taken reports.
Enterprise Impact:
• Exceeded call quality score consistently averaging > 90%.
• Implemented caller authentication procedure to ensure complete customer confidentiality.
• Reduced the abandoned statistics by 6.8%.
Previous Assignments
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Officer – Credit Control &Risk Management | Tata Teleservices Ltd, Bangalore Mar 2003 – Feb 2004
Associate Executive | Radio Shack Canada, Toronto (Canada) May 2001 – Dec 2002
Business Consultant | Premier Systems, Toronto (Canada) Mar 2000 – Oct 2000
Technical Support & Billing | JT Mobiles Ltd., Bangalore Aug 1996 – Mar 2000
Academics
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Education
• BA (Economics & Statistics), PSG College of Arts, Coimbatore in 1994.
Professional Enhancement
• Diploma course in Oracle 8i and Visual Basic 6.0.
• Diploma Course in Web Designing (well versed with Adobe Illustrator, Adobe Photoshop, HTML, Digital
Imaging and Macromedia Flash).
Personal Details
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• Date of Birth :15th December 1972
• Languages known : English, Hindi, Tamil, Marathi, Kannada
• Nationality : Indian
• Passport Details : L6144538 valid till 2023
~ References Available Upon Request ~