• KUNAL-BHATT-OPERATIONS-MANAGER-Resume.doc
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    Description

    Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

    QUALIFICATIONS AND CERTIFICATIONS

    PRINCE2- Projects in Controlled Environment foundation and practitioner certified by Axelos and PeopleCert, DAFM- Diploma in Animated Film Making from Maya Academy of Advanced Cinematics, Economic and Finance ambassador at INMUN- Indian Model United Nations.

     

    WORK EXPERIENCE

    WEBCANNY AND ORIGIN CALL CENTRE

    August 2016 – May 2018

    MANAGER – PROCESS AND BUSINESS DEVELOPMENT

    – Coordinating day-to-day execution of the process

    – Identifying and implementing changes to the process

    – Establishing relationships with executives and CXO

    – Getting new processes and business to the company

    – Responsible for getting data for existing processes

    – Communicating new and changed policies

    – Ensuring standards and procedures are being followed

    – Facilitating resource commitment and allocation

    – Identifying and implementing process improvement

    – Act as focal point for the process, communicate with clients, service providers and management

    – Facilitate resolution of issues with items not complying with the process

    – Notifying the participants in the process when standards and procedures are not being followed

    – Establishment of measurements and targets to improve process effectiveness and efficiency

    – Responsible for evaluating the performance of the process

    – Assists auditing of the process for compliance with documented procedures

    – Defines those parts of the process framework not defined by the process owner

     

    AV INFO SOLUTIONS

    September 2012 – August 2016

    ASSISTANT MANAGER – October 2015 – August 2016

    – Achieving sales targets

    – Achieving attrition target

    – Submitting systematic report presented to manager

    – Interacting with clients

    – Attending conference calls, meetings with clients

    – Calibrate with clients and quality analysts to ensure superior quality standards

    TEAM LEADER – September 2014 – October 2015

    – Taking calls if required

    – Making sure daily targets are achieved

    – Identify training requirements for team

    – Ensure service level agreement is maintained on a daily basis and are adhered

    – Doing performance appraisals and skip level meeting – monthly, half yearly and annually

    – Motivating team by organizing contests

    – Rewarding deserving members

    SUBJECT MATTER EXPERT AND TRAINER – September 2013 – September 2014

    – Collaborate with existing training staff and management

    – Identifying and implementing changes to process

    – Train, coach and give feedback to existing and new staff

    – Responsible for getting data for existing processes

    SENIOR EXECUTIVE – September 2012 – September 2013

    – Daily targets

    – Cold calling

    – USA shift

    – Blended process

     

    COMPUCELL TECHNOLOGIES

    August 2011 – September 2012

    SENIOR EXECUTIVE

    – Sales

    – Outbound

    – UK shift

     

    EDUCATION

    SUNRISE UNIVERSITY

    2011 – 2015

    BACHELOR’S OF ENGINEERING IN COMPUTER SCIENCE

     

    SKILLS

    LANGUAGES KNOWN

    English

    Hindi

    Marathi

    Gujarati

     

    SOFT SKILLS

    Motivation

    Public Speaking

    Active Listening

    Detail oriented

     

    LEADERSHIP SKILLS

    Responsibility

    Mentoring

    Goal setting

    Conflict resolution

    Negotiation

    Risk management

     

    ORGANISATION SKILLS

    Decision making

    Time Management

    Delegation

    Event planning

     

    SOCIAL AND LIFE SKILLS

    Teamwork

    Patience

    Handling criticism

    Adaptability

    Empathy

     

    HARD SKILLS

    Microsoft office

    Adobe creative suite

    3ds Max

    Data analysis

    SEO

    SEM

    Graphics designing

    HTML

    JAVA

    C and C++

    Visual basics

     

    And Many More

     

    ACHIEVEMENTS

    Best Technology Savvy Award, Best Boy of the Year Award, 1st place in district-level science exhibition, Scholarships and Medals in All India Talent Search Examination, Dr. Homi Bhabha Balvaidnyanik Competition, Unified Council, Cyber/ Science/ Math Olympiad, various Track and Field events.

    Skills

    • Active Listening
    • Adaptability
    • Conflict resolution
    • Decision making
    • Delegation
    • Detail oriented
    • Empathy
    • Event Planning
    • Goal setting
    • Handling criticism
    • Mentoring
    • Motivation
    • Negotiation
    • Patience
    • Public Speaking
    • Responsibility
    • Risk management
    • Teamwork
    • Time Management

    Education

    SU

    2011 - 2015 BACHELOR'S OF ENGINEERING IN COMPUTER SCIENCE

    Experience

    WEBCANNY AND ORIGIN CALL CENTRE

    August 2016 – May 2018 MANAGER – PROCESS AND BUSINESS DEVELOPMENT

    – Coordinating day-to-day execution of the process
    – Identifying and implementing changes to the process
    – Establishing relationships with executives and CXO
    – Getting new processes and business to the company
    – Responsible for getting data for existing processes
    – Communicating new and changed policies
    – Ensuring standards and procedures are being followed
    – Facilitating resource commitment and allocation
    – Identifying and implementing process improvement
    – Act as focal point for the process, communicate with clients, service providers and management
    – Facilitate resolution of issues with items not complying with the process
    – Notifying the participants in the process when standards and procedures are not being followed
    – Establishment of measurements and targets to improve process effectiveness and efficiency
    – Responsible for evaluating the performance of the process
    – Assists auditing of the process for compliance with documented procedures
    – Defines those parts of the process framework not defined by the process owner

    AV INFO SOLUTIONS

    September 2012 – August 2016 ASSISTANT MANAGER

    ASSISTANT MANAGER – October 2015 – August 2016
    – Achieving sales targets
    – Achieving attrition target
    – Submitting systematic report presented to manager
    – Interacting with clients
    – Attending conference calls, meetings with clients
    – Calibrate with clients and quality analysts to ensure superior quality standards
    TEAM LEADER – September 2014 – October 2015
    – Taking calls if required
    – Making sure daily targets are achieved
    – Identify training requirements for team
    – Ensure service level agreement is maintained on a daily basis and are adhered
    – Doing performance appraisals and skip level meeting – monthly, half yearly and annually
    – Motivating team by organizing contests
    – Rewarding deserving members
    SUBJECT MATTER EXPERT AND TRAINER – September 2013 – September 2014
    – Collaborate with existing training staff and management
    – Identifying and implementing changes to process
    – Train, coach and give feedback to existing and new staff
    – Responsible for getting data for existing processes
    SENIOR EXECUTIVE – September 2012 – September 2013
    – Daily targets
    – Cold calling
    – USA shift
    – Blended process

    COMPUCELL TECHNOLOGIES

    August 2011 – September 2012 SENIOR EXECUTIVE

    – Sales
    – Outbound
    – UK shift