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Description

Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

QUALIFICATIONS AND CERTIFICATIONS

PRINCE2- Projects in Controlled Environment foundation and practitioner certified by Axelos and PeopleCert, DAFM- Diploma in Animated Film Making from Maya Academy of Advanced Cinematics, Economic and Finance ambassador at INMUN- Indian Model United Nations.

 

WORK EXPERIENCE

WEBCANNY AND ORIGIN CALL CENTRE

August 2016 – May 2018

MANAGER – PROCESS AND BUSINESS DEVELOPMENT

– Coordinating day-to-day execution of the process

– Identifying and implementing changes to the process

– Establishing relationships with executives and CXO

– Getting new processes and business to the company

– Responsible for getting data for existing processes

– Communicating new and changed policies

– Ensuring standards and procedures are being followed

– Facilitating resource commitment and allocation

– Identifying and implementing process improvement

– Act as focal point for the process, communicate with clients, service providers and management

– Facilitate resolution of issues with items not complying with the process

– Notifying the participants in the process when standards and procedures are not being followed

– Establishment of measurements and targets to improve process effectiveness and efficiency

– Responsible for evaluating the performance of the process

– Assists auditing of the process for compliance with documented procedures

– Defines those parts of the process framework not defined by the process owner

 

AV INFO SOLUTIONS

September 2012 – August 2016

ASSISTANT MANAGER – October 2015 – August 2016

– Achieving sales targets

– Achieving attrition target

– Submitting systematic report presented to manager

– Interacting with clients

– Attending conference calls, meetings with clients

– Calibrate with clients and quality analysts to ensure superior quality standards

TEAM LEADER – September 2014 – October 2015

– Taking calls if required

– Making sure daily targets are achieved

– Identify training requirements for team

– Ensure service level agreement is maintained on a daily basis and are adhered

– Doing performance appraisals and skip level meeting – monthly, half yearly and annually

– Motivating team by organizing contests

– Rewarding deserving members

SUBJECT MATTER EXPERT AND TRAINER – September 2013 – September 2014

– Collaborate with existing training staff and management

– Identifying and implementing changes to process

– Train, coach and give feedback to existing and new staff

– Responsible for getting data for existing processes

SENIOR EXECUTIVE – September 2012 – September 2013

– Daily targets

– Cold calling

– USA shift

– Blended process

 

COMPUCELL TECHNOLOGIES

August 2011 – September 2012

SENIOR EXECUTIVE

– Sales

– Outbound

– UK shift

 

EDUCATION

SUNRISE UNIVERSITY

2011 – 2015

BACHELOR’S OF ENGINEERING IN COMPUTER SCIENCE

 

SKILLS

LANGUAGES KNOWN

English

Hindi

Marathi

Gujarati

 

SOFT SKILLS

Motivation

Public Speaking

Active Listening

Detail oriented

 

LEADERSHIP SKILLS

Responsibility

Mentoring

Goal setting

Conflict resolution

Negotiation

Risk management

 

ORGANISATION SKILLS

Decision making

Time Management

Delegation

Event planning

 

SOCIAL AND LIFE SKILLS

Teamwork

Patience

Handling criticism

Adaptability

Empathy

 

HARD SKILLS

Microsoft office

Adobe creative suite

3ds Max

Data analysis

SEO

SEM

Graphics designing

HTML

JAVA

C and C++

Visual basics

 

And Many More

 

ACHIEVEMENTS

Best Technology Savvy Award, Best Boy of the Year Award, 1st place in district-level science exhibition, Scholarships and Medals in All India Talent Search Examination, Dr. Homi Bhabha Balvaidnyanik Competition, Unified Council, Cyber/ Science/ Math Olympiad, various Track and Field events.