Mukit ****

MUKIT KHAN

MARKETING MANAGER
H. No. 3/2 Habib Colony, Khajrana, Indore, (MP)
9977474545
khan.mukit@yahoo.in

OBJECTIVE

Seeking a position in organization providing a highly motivated, progressive, friendly environment, encouraging the pursuit of career advancement & expand my knowledge & skill.
EDUCATION —
EXPERIENCE

·         B.Sc. Computer Science, Barkatullah University, Bhopal. 2011

 

·         Higher Secondary School, RCEM, Chachai, MP Board

 

·         High School, RCEM, Chachai, MP Board.

 

 

 

KEY SKILLS —

 

·         Sales & Marketing

·         Team Management

·         Planning Operation

·         Project Handling

·         Problem Solving

·         Decision Making

 

 

 

2019 – 2020

Manager • Sales & Marketing/ Operation (Digital Mark.) • FLEETX

•               Handling Sales/Marketing and Technical team.

•               Making Business for company through B2C and B2B                     sales & Marketing (selling their tracking software and hardware).

 

2018 – 2019

Team Manager • Telesales • APOLLO TYRE (Teleperformance)

•               Was handling the Tele Sales Team.

•               Resolving customer queries.

•               Making business for company through B2C Sales via Tele Sales.

 

2013 – 2018

Senior Executive • Sales • EIOX IT Solutions

•               Making business for the company through from B2C Sales and providing the service to the customers, selling networking hardware and software.

 

2009 – 2013

Executive • Sales • SHRI SAI Enterprises

COMPUTER KNOWLEDGE

·         1-year certificate program in Computer Application from Gyanodaya Project Affiliated with Govt.

·         Expert in Microsoft Office, Excel and PPT Presentations.

·         Diverse Knowledge in Computer & IT Communications.

 

 

 

PERSONAL PROFILE

•               Name                                  –           Mukit Khan

•               Date of Birth                       –           31st Jan 1985

•               Father’s Name                     –            A. R. Khan

•               Marital Status                      –            Married

•               Gender                               –            Male

•               Nationality                            –           Indian

•               Language Known                 –           Hindi & English

DECLARATION

I hereby declare that the information given above is correct to best of my knowledge & belief.

 

 

 

Date:  __/__/__

 

Place: Indore                                                                                                              Mukit Khan

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Nitisha ********

Resume

Mrs. Nitisha Kulkarni
Email id: nitishakulkarni@gmail.com
Contact Number: 9920325378
Marital Status: Married

Objective:
To seek maximum knowledge and experience in Hospitality Industry and enhance my skills, knowledge and interests.

Detailed Work Experience:
Travstarz Global
• Worked as a Senior Executive in Operations Team at Travstarz Global from November 2019 to January 2020.
• Handling B2B queries and dealing directly with the travel agents to get business.
• Handling all destinations including International and Domestic.
• Generated relationships with Suppliers, Hoteliers & Transporters to get the best deal.
• Handled FIT queries from regular to elite customers.

Cox and Kings Limited
• Worked as a Senior Executive in FIT Outbound Operations at Cox and Kings Limited from 2016 till October 2019.
• Worked as an integral part of the team who contributed to a major percentage of the revenue for Cox and Kings Limited.
• Efficiently managed FIT enquires from costing to confirmations for all International short haul destinations, covering Far East, Middle East and Islands.
• Served clients on-tour with their issues with quick decision making.
• Associated with various teams & departments to get the end satisfaction for the clientele.

Rail Europe
• Worked as an Executive at Rail Europe in the Online Chat Team.
• Assisted online clients with sales of Rail Tickets for entire Europe.
• Sales & Fulfilment aspect handled in Rail Europe.

Oberoi Hotels and Resorts
• Worked for a period of 11 months with the Oberoi Hotels and Resorts at Trident Nariman Point, as an Assistant – In Front Office Department.
• Worked at the Front Desk and the Reservations team during my tenure at Trident Nariman Point.
• Handled guest check -in’s, efficiently handled the clients from their arrival through their entire stay.
• Managed back-end reservations as well, in confirming and guaranteeing the bookings.

Trident Bandra Kurla
• Industrial Training – Had an exposure for 6 months with Trident Bandra Kurla as a Trainee worked in all the operational departments.
• Worked in all the departments during these 6 months including Front Office, Food & Beverage Service, Food Production and Housekeeping.

Qualifications:
• Completed Post Graduation Diploma in Travel and Tourism Management from Thomas Cook Centre of Learning, Mumbai with ‘A’ Grade in 2015.

• Graduate in Hospitality Management from Kohinoor College of Hotel and Tourism Management, under Mumbai University with Distinction in 2013.

• Completed H.S.C from Wilson College, Mumbai from the Science Stream, with 2nd class in 2010.

• Fulfilled S.S.C from St. Columba High School, Mumbai with 1st class in 2008.

Academic Achievements:
• Secured 1st class in Post Graduate Diploma in Travel and Tourism.
• Secured 2nd position in Final Year Exam in Kohinoor College of Hotel and Tourism Management.

Technical Skills:
• Basic knowledge about Microsoft Office.
• Languages Known: English, Hindi and Marathi.

Personal Skills:
• Strong communication, interpersonal and interpretation skills with proficiency in grasping new knowledge and technical concepts.
• Efficient in verbal and written communication skills.
• Languages known – Fluency in English, Hindi & Marathi.

Extra-Curricular Activities:
• Interests include: Travelling, Watching Movies and Doing Fabric and Glass Painting.
• Volunteered in organizing College Festivals and events.

Personal Details:
Date of Birth: 24. 04. 1992
Address: 2/18, New Municipal Building, Nana Chowk, Grant Road, Mumbai – 400007.
Place: Mumbai

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Tanvi ******

Dec 2018 to Present
Founder
Instagram + Wewearewellness
Began my own page, an agglomeration of art, fashion, poetry, and prose, while promoting mental health. My work includes planning my content, ideating concepts, planning and directing shoots, styling outfits, doing my makeup, writing captions, taking flatlays, editing pictures, and promoting all my content digitally. I have grown to 10k+ followers organically, through smart marketing techniques. I’ve collaborated with brands sch as Rimmel London, Plum Goodness, Myntra, LB, Bioderma, Himalayan Organics, Blaupunkt, Countrybean Coffee, and more. I publish articles on personal development weekly on WeWearWellness.com.

March 2020 to May 2020
Freelance Content Creator – Diva Divine
Wrote blog articles (1000-1500 words each) and created engaging social media content ( videos and images ) for Diva Divine.

Jan 2020 to Apr 2020
Frelance Content Writer – Expert Photography | Hungary
Wrote long-form (1000-6000 words/article) instructional and educational articles on photography .

Jul 2015 to Dec 2017
Intern Content Writer = The Wedding Script
* Wrote blogs to be published weekly, drasticaly increasing web traffic

Sep 2018 to Dec 2018
Social Media Executive – John Jacobs | India
* Visualized, planned, created, and posted content multiple times a day on Instagram Developed Instagram marketing strategies to increase engagement and convert leads

Apr 2018 to Dec 2018
Content Management Intern – Saathire
* Compiled data and summarized the work of various Social enterprises onto one digital platform

Feb 2018 to Sep 2018
Content Associate – Femstay | India
* Produced all initial content about the startup for the website and brochure, created and posted ads, managed social media, and drafted legal documents.

July 2018 – to Aug 2018
Social Media Marketing Intern
Zonestartups
* Produced graphics, wrote captions, and created plans for social media campaigns to raise awarenes about various programs and generate audience engagementent

Oct 2017 to Nov 2017
Marketing And Communications Intern – Dubai Design Week
* Produced around 10 articles for the website and newsleter wekly, guiding traffic to the web- site and raising awarenes for the event

Jul 2016 to Aug 2016
Social Media Intern – Xoaan
* Increased brand awareness and sales by keeping social media updated
* Planned and visualized photoshoots

EDUCATION
2020 Diploma, Film Acting
Barry Johns Acting Studio – Delhi NCR, India
2019 BE, Mechanical Enginering
BITS Pilani, Dubai, United Arab Emirates
* BE from Dubai with honours

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Anil *****

[Anil KUMAR]

[anilplacer@gmail.com] [+91-9891636861]
[Information Technology Executive]

Seeking an opportunity to work with an organization where I can apply my academic and professional skills gained and exposure at current organization, to capably perform the roles and responsibilities of the profile and meet organizations targets and objectives.
ORGANIZATIONAL EXPERIENCE
[CURRENT – Since 12th November 2018]

[AMERICAN EXPRESS] [NEW DELHI, INDIA]
Designation: [Business Development Executive]

Responsibilities: [Credit Cards Sales & Process]

 

[1 Year – From June 2017]

[PANASONIC MOBILES] [GURUGRAM. INDIA]
Designation: [FIS]

Responsibilities: [Panasonic Smartphones Sales]
[1 YEAR 6 Month – From October 2015]

[IVURO IT SOLUTIONS PVT. LTD] [NEW DELHI. INDIA]
Designation: [Admin]

Responsibilities: [Team Managing] [Google AdWords] [Web Designing]
ACADEMIA
[2011]
[12TH]
[CBSE – Delhi]
[2015]
[B.Com]
[Delhi University]
SYNOPSIS
·         Having Experience in Google AdWords

·         Having Experience in Website Designing using HTML5, CSS3, jQuery Plugins, Bootstrap

·         Having Experience and expertise in installation of various software and operating systems

·         Software:                            Adobe Dreamweaver CC & Adobe Photoshop CC, MS Office

(Word & Excel)

PERSONAL DETAILS
·         Father Name:                                  Mr. Badri Pandit

·         Address:                                          A-255, Gali No. 12/5, Wazirabad, Delhi – 110084

·         Gender:                                           Male

·         Date of Birth:                                  23/August/1990

·         Nationality:                                    Indian

·         Language:                                       Hindi & English (Basic)

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NIRAJ ******

 

NIRAJ SUREKA

Mobile No. 91-7838573464

Email-nirajsureka@gmail.com

 

Career Objective

Seeking a position where I can enhance my existing skills and use them to my employer’s advantage.

 

Work Experience And Academic Profile In Chronological Order

 

Employer
Presently working with Shriram Piston & Rings Limited
Location
New Delhi
Job Title
Senior Planning Executive
Tenure
Dec 2010 onwards
Department
Central planning cell (CPC)
Job

Description
1) Prepared, controlled & analyzed production plans.
2) Handled revisions/amendments in monthly production plans.
3) Ensured timely deliveries to customer.
4) Managed inventory, reduced WIP, non moving & slow moving stock.
5) Reduced MIS(Management Information system) reports lead time through use of

SAP/APO/Advanced Excel/ CFT (Cross Functional Team).
6) Prepared half yearly/annual/next 3 years budget/business plan based on available capacity/resource, raised machine/resource requirement for shortages.

7) Controlled raw material & bought-out/outsourced parts in co-ordination with Purchase.
 

Prior Work Experience

 

Employer
Worked with Fiem Industries Limited
Location
Hosur (Tamil Nadu)
Job Title
PPC Executive
Tenure
April 2009 to Nov 2010 (20 Months)
Department
Production planning & Control (PPC)
Job

Description Job
1) Reviewed customer PO/contract & ensured communication to concern department
2) Reviewed daily production & customer supplies
3) Planned, monitored & controlled WIP on daily basis
4) Reconciled & analyzed data
 

 

Employer
Worked with Kotak Mahindra Bank Limited
Location
Mumbai
Job Title
Relationship Manager
Tenure
June 2008 to March 2009 (10 Months)
Department
Infrastructure Finance Department (Sales & Marketing)
Job

Description
1) Acquired new customers and developed long term relationship with strategic(HNW)

clients.
2) Disbursed loans to companies like M/s Prime Engineers, M/s Indian Humes Pipes,

M/s Rawassa Construction, M/s Bharat Udyog Limited, M/s Shapoorji Pallonji & Co. Ltd.,

M/s Gannon Dunkerley Etc.
3) Cross-sold LC, BG, CASA and Insurance, handled HNI customers.
 

 

Academics

 

Exam
Institute
Grade
Year of Passing
M.B.A (Full-time)

Institute of Management, Nirma University Ahmedabad

(Admission through IIM-CAT: Scored 96.38 percentile)

Among TOP-15 MBA colleges in India
2.344
2008
 

Prior Work Experience

 

Employer
Worked with Scooters India Limited (Public Sector Undertaking)
Location
Lucknow
Job Title
Graduate Trainee
Tenure
July 2004 to June 2006 (24 Months)
Department
Production planning & Control (PPC)
Job

Description
1) Ensured timely production and supply of material to achieve daily sales plan
2) Planned dispatch
3) Maintained departmental MIS
 

Academics

 

Exam
Institute
Percentage
Year of Passing
B. Tech.

(Mechanical)
I.E.T Lucknow (State Govt. Engg. College)

Among top 3 Engg. colleges in Uttar Pradesh
68.04%
2004
12th
Dr.Virendra Swarup

Education Centre, Kanpur
78.20%
1999
10th
Dr.Virendra Swarup

Education Centre, Kanpur
79.50%
1997
 

Personal Details

Date of Birth                  : 23-AUG-1981

Residential address        : D406 AMBA G RESIDENCY AHINSA KHAND-2 INDIRAPURAM   GHAZIABAD 201014  y Skills:

Automotive, Automobile, Production Planning & Control (PPC), Inventory Management, Supply Chain Management (SCM), Business Intelligence (BI), Corporate Planning, Inventory Control, Stock Management, Management Information System (MIS), Microsoft Word, MS Word, Microsoft Excel, MS Excel, Microsoft PowerPoint, MS PowerPoint, Microsoft Office, MS Office, PPT, SAP APO, Capacity Planning, Departmental MIS, ERP, OEE, WIP, Scheduling, Raw Material, Annual Budget, Strategic Planning, Strategy

 

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Lalitha *********

Lalitha Shirsagar

Email: lalithashirsagar12@gmail.com       Cell Phone: +91-9845170925

Residence: No.138/A2, 1st Main, Vivek Nagar, Bangalore 560047

 

 

Professional Summary

 

·         Skilled manager with strong organizational and interpersonal skills.

·         Work with confidence and tact (both written & oral) across different levels within a given organization and across geographies.

·         Strong analytical skills and an eye for detail.

·         Self-motivated, proactive, and confident in making independent decisions.

·         Work efficiently with minimal supervision, independently or in a team environment

·         Striving for solutions at all times.

 

Key Accomplishments & Skills

 

·      Adept with inbox and calendar management.

·      Proficient in making power point presentations, excel spreadsheets and word.

·      Travel arrangements – both domestic and international, including visas.

·      Building key & corporate relationships with individuals, including senior leadership team, travel agencies, hotels, marketing and customer support.

·      Collaborating with cross-functional teams to organize conferences, workshops and company offsites.

·      Ability to work within a budget, negotiate and handle multiple projects simultaneously.

·       Anchored customized insight expeditions for clients, including identifying domain and lateral experts, facilitating back-to-back dialogues for presenting varied perspectives/insights on a client’s area of exploration.

·      Assisting the legal team in vetting agreements.

·      Co-ordinating with finance team for billing and collections.

·      Assisting in secondary research on designated client related projects / a given subject.

 

Current Work Experience

 

Soukya International Holistic Health Centre Pvt. Ltd. (December 2018 todate)

Designation:  Manager

Reporting to:  Executive Director & Medical Director

Job Responsibilities:

·       Secretarial functions to the Executive Director & Medical Director

·       Trade Mark – Solely responsible for trade mark watch services basis the journal and registry published by the IP, Govt. of India; handling all renewals, oppositions, orders and drafts in the consultation with the lawyers for SOUKYA and pricing in this regard.

·       Property – Co-custodian of all the property documents & maintaining a database of these, including status on various civil cases.

·       Design documents for international conferences & in-house needs.

·       Quality analysis of content and approve designs for social media publications on Instagram & Facebook.

·       Secondary research for competitor’s data, both in India & abroad, thereby updating prices & services offered.

·       Get quotations from foreign countries for purchase of equipment.

 

Erehwon Innovation Consulting Pvt. Ltd. (June 2005 to November 2018)

Designation: Project Manager

Reporting to:  Team of Directors and Consultants

Job Responsibilities:

·       Managing the back-office work of a team of high profile (key) consultants of Erehwon, including but not limited to all secretarial responsibilities, calendar management, travel arrangements (both domestic & international) financial data reports in MS Excel, creating power point presentations and proposals in MS word.

·       Interaction with various high-profile clients, mostly top/senior level.

·       Manage the entire cycle of both short- and long-term projects.  This includes but is not limited to approvals, planning resources, commencement, scheduling, managing travel including visas, expense reporting / reimbursement (both in INR and forex), invoicing, collection, closure and feedback.

·       Secondary research.

 

Work History – (1998 – 2005)

 

·         TESCO, Bangalore, as Representative, Contact Centre for about 6 months – primarily handling customer queries from UK over phone on TESCO club cards points.

·         Accenture, Bangalore as Representative, Contact Centre for over about a year – Voice support on queries from around the world pertaining to internet connection.

·         Societe Generale, Bangalore Document Executive, for a short period – primary role was to work on MS Word and MS Power Point, as per request from the overseas head office.

·         Convergence Infotech, Bangalore, Co-Ordinator for US operations for a year wherein the sales and collection of the head office in USA was managed.

·         S. Rao & Company, Chartered Accounts as an Administration Assistant for four years – Included office support functions.

 

Academic Qualifications

 

·        B. Sc. from Jyoti Nivas College, Bangalore University

·   ICSE – from Tunbridge High School, Bangalore

·        Senior grade in typewriting and shorthand, Karnataka Commerce Association

 

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Ankit ******

 

Career Objective

Aspiring for sales and marketing career to achieve professional goals and company’s growth.

 

Key Strengths

Ø Positive Attitude

Ø Presentation skills – Excellent written and oral skills.

Ø Team Player

Ø Result Oriented

 

 

 

Qualification
 

Stream
 

Institute
 

Board/

University
 

Year of Passing
PGDM
Marketing/IB

Institute of Technology & Science, Ghaziabad
AICTE
2017
Graduation
B.B.A
Institute of Technology & Science, Ghaziabad
C.C.S
2015
12th
Humanities
Harrow School, Bareilly
C.B.S.E
2012
10th
All
Air Force School Hindon , Ghaziabad
C.B.S.E
2008
Educational Qualification

 

 

Work Experience

 

Orgnization:-  Wen Lighting

Tenure:- 10th June 2019 to Present

Title:- Business Development Executive

Description:-Looking after 2 states in the US for Nebraska & Delaware, the main objective is to take the Business from the Corporates in the different sectors like Hotels, Motels, Gas Stations, Hospitals, Grocery Stores, Retail Stores etc & selling them our LED commercial lights.

 

Organization:-  Naukri.Com(Info Edge)

Tenure:- 13th Aug 2018 to June 2019

Title:- Associate Senior Executive

Description:-Going and meeting the corporate clients for the premium services of Naukri for the recruiters. So that they can find the best talent for their organization.

 

 

Organization:-  Gurusons Communications Pvt. Ltd.

Tenure:- 08th August 2017 to 30th July 2018

Title:- Business Development Executive

Area:- Delhi/NCR

 

Description:- Partners  with Brands Like Canon, Cisco, Unify (Siemens), Polycom, Impulse etc. The main motive was to interact with the IT guy in the organization and having a meeting with them, and then finally approaching the person with the authority to take the buying decision.

The main task is pitching the right product to the right person with the desired specifications and as per the requirements.

 

 

Summer Internship Project

Organization: – Microsoft

Tenure: – 10th May to 6th July 2016 (3 Months)

Project Title: – MSDN (Microsoft Developer Network)

Description: – West region was assigned to me and was placed in Pune & Mumbai.

Achievement: – Created new customers in the organizations which were working on either free versions of .NET or were not aware about MSDN.

 

 

Academic Project

Branding Project: – Bronco is the name of our brand which deals in solar cars. It was divided into 2 categories Winglet & Avenue in Hatchback and Sedan.

 

Significant Accomplishments

Ø Second Prize in Business Quiz “Management Odyssey” in 2016 at ITS

Ø First Prize in Marketing Quiz in “Marketing National Conclave” in 2015 at ITS

Ø HCL Certificate of Merit in Marketing in 2014 at ITS

Ø First Prize in Cultural Quiz in 2015 at ITS.

Extra Curricular Activities

Ø Participated In Business Quiz “Wysiwyg” Inter College Fest in 2016 at ITS

Ø Participated in HR Club Activity in 2015 at ITS

Positions of Responsibility

Ø Organizing member of National Seminar on “Concurrences & Opportunities in Financial Sector“2016.

Ø Class Representative in BBA 2012-15 at ITS

Ø Active Club Member of Marketing Club in 2015

Ø Co-ordinator in various events

Ø LO (Liasioning Officer) in HR & Marketing Seminar in 2015

Workshops Attended

Ø Attended AIMA Seminar, National Leadership Conclave on 3rd March 2016 at Hotel Le Meridian, New Delhi

Ø Attended two days workshop of NIESBUD on Entrepreneurship Orientation Programme conducted on 2nd September 2015.

Software Skills

Ø SPSS

 

Personal Information

Date of Birth- 07th July 1991

Permanent Address- A-117 Defence Colony Bhopra, Opp.. DLF Dilshad Extn.., Sahibabad Ghaziabad (U.P.)

 

Date:

Place:                                              Ankit Sirohi

 

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Hrishikesh ****

Hrishikesh Satish Gore (Technical Marketing Engineer)    (B.E. Mechanical, Ex-MBA Marketing)
Contact: 8669114552/9403984393 Email id: hrishikesh.s.gore@gmail.com

Energetic & diligent professional with 5+ years of experience. Seeking to put proven skills in sales & marketing with a leading organization.

CURRENT WORK EXPERIENCE:
Name:-Forbes Marshall Pvt. Ltd

Job Role: Lead Engineer -Technical Marketing

·         Working as a Lead Marketing Engineer for Steam Systems Division. Currently looking after Marketing & Sales for “Actual users” & “New Projects” business segments pan India level for Pharmaceutical & chemical industry.

·         Key product management – includes sustaining, growing the existing product performance & introducing new products in the market.

·         New business potential mapping, New product potential mapping, Driving new sales initiatives in Pharmaceutical & Chemical companies pan India level.

·         Data Analysis on Engineer performance, Product performance, Monthly/Quarterly/Yearly business performance.

Work Duration: – Jun 2015 to Present (4 years- 3 months)

Key Result Areas & Awards:

·         Youngest employee to win “Value Champion” award for the year 2018-19.

·         New business potential mapping in Maharashtra, Chandigarh & Goa region in pharmaceutical plants (Resulted 1.5 Cr+ businesses in 2018-19)

·         New energy saving solution finding done in solvent recovery/Distillation columns & ZLD plants which resulted in 20% energy savings for plant (Resulted 3Cr + business in 2018-2019)

·         New business potential mapping in Dahej, Vapi  & Vizag  region in Chemical industries (Resulted 2 Cr. + business in 2017-18 financial year)

·         Prevailing condensate recovery scenario and new business potential mapping in Coimbatore region (Resulted 1Cr. + business in 2016-17 financial year)

·         Prevailing condensate recovery scenario for textile industry in Surat region (Resulted in 20% rise in condensate recovery product sell in Surat region)

·         New business potential mapping for textile industry in Ichalkaranji region (Resulted 1Cr. + business in 2016-17 financial year) &  in Bhiwandi region (Resulted 1.3Cr, + business in 2017-18 financial year)

·         Number of new product trials at leading Pharmaceutical Chemical & tyre plants.

·         Also represented Forbes Marshall in CII (Confederation of Indian Industry) conference in Hyderabad 2015.

 

 

 

 

 

PREVIOUS WORK EXPERIENCE:
Name: Esteem Power Equipment India Pvt. Ltd

Job Role: Trainee engineer-Design

·         All Design related Training and Documentation in Fabrication Workshop.

Work Duration: – Jan 2014 to July 2014 (0 years – 7 months)

ACADEMIC QUALIFICATION:
·         Pursuing Executive-MBA in Marketing from Symbiosis University (SCMHRD), Pune (secured 6.8 GPA in 1st year)

·         B.E in (Mechanical Engineering) from P.V.P.I.T College, Sangli (Affiliated to Shivaji University Kolhapur.) in 2013 (secured 68.94%)

·         H.S.C from Kasturba Walchand College, Sangli in 2009 (secured 80.17%)

·         S.S.C. from Pradnya Prabodhini Prashala, Sangli in 2007 (secured 80.92%)

INDUSTRIAL PROJECTS:
Name: Steam Engineering Post Graduate Diploma Course at; “Forbes Marshall Pvt. LTD”

·         This course is meant to enhance the career opportunities of fresh Engineers with extensive training in use of steam in industry.

·         The Course covered Theory & Practical sessions in steam generation, distribution, utilization & energy conservation applicable to process industries like Textile, Food & Beverages, and Pharmaceutical & Chemical etc. where steam is prominently used.

·         (Course Duration):- Sept 2014 to April 2015.

EXTRA CURRICULAR   ACTIVITIES:
·         Held post of Secretary of ‘CAPD circle’ (Career and Personality Development circle) in 2011-12.

(CO-Head of yearly working and Head of one college level event ”Brain Tech” And Head of one state level Techno-artistic event “INNOVATE”.)

·         Held post of President of ‘CAPD circle’ (Career and Personality Development circle) in 2012-13( Head of   yearly working and Head of one college level event ”Brain Tech” And head of one state level Techno-artistic event “INNOVATE”.)

Date –   8 / 9 /2019

SIGNATURE

HRISHIKESH SATISH GORE

www.linkedin.com/in/hrishikesh-gore-1806

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Nabanuj *********** ***** ******** *********

v  Customer Obsession:

Believe in starting with the customer and work backwards. Then work vigorously to earn and keep customer trust. Although pay attention to competitors, but obsess over customers.
v  Ownership:

Display ownership by thinking long term and don’t sacrifice long-term value for short term results. Always act on behalf of the entire company, beyond just my own team. Believe in never say “that’s not my job.”
v  Dive Deep:

Always operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath.
v  Invent and Simplify:

Expect and require innovation and invention from the team and always find ways to simplify. Being externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.
v  Insist on the Highest Standards:

Always have relentlessly high standards – many people may think these standards are unreasonably high. Being able to continually raising the bar and drive the team to deliver high quality products, services and processes. Also ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
v  Bias for Action :

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. Believe and value calculated risk taking.
v  Learn and Be Curious:

Always believe its DAY1 and are never done learning and always seek to improve oneself. Always curious about new possibilities and act to explore them.
v  Earn Trust:

Active and attentive listening, speaking candidly, and treat others respectfully. Being vocally self-critical, even when doing so is awkward or embarrassing. Do not believe that oneself or the team’s body odor smells of perfume. Benchmark oneself and the team against the best.
v Have Backbone; Disagree and Commit:

Obligated to respectfully challenge decisions when their is disagreement, even when doing so is uncomfortable or exhausting. Have conviction and tenacity. Donot compromise for the sake of social cohesion. Once a decision is determined, will commit wholly.
v  Deliver Results:

Always focus on the key inputs for the business and deliver them with the right quality and in a timely fashion. Despite setbacks, will rise to the occasion and never settle.
RESPONSIBILITIES :

 

 

CUSTOMER FOCUS:
Creating an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience. Which also probes into customer feedback and data; using this input to drive continuous improvement. Skillfully align and integrate organizational processes with those of customers, leading to substantial improvements in service.

 

PEOPLE MANAGEMENT:
DECISION QUALITY:
Consistently driving workable decisions to ensure steady progress while also ensuring that multiple alternatives are considered for critical issues. Ensuring that people internalize policies and standards and accept full responsibility for their decisions. Swiftly collect and synthesize multiple inputs and other expertise in order to make optimal decisions.

 

DRIVE PERFORMANCE:
Creating a result-focused team atmosphere; ensuring that people engage in productive behaviors and don’t settle for poor performance. Ensuring that team push through setbacks and obstacles, creating a feeling of energy and an emphasis on excellence, even in very difficult times. Consistently delivering excellent results through the team; establishing a superior track record.

 

ENSURE ACCOUNTABILITY:
Consistently accept responsibility for the successes and failures of own work and the team’s work. Fostering an environment in which the team holds each other accountable for always delivering on workgroup goals as well as adhering to all policies and procedures. Give close attention to metrics and milestones to chart progress, quickly identifying gaps and redirecting efforts accordingly. Design feedback loops that enable the team to quickly gather and learn from stakeholder feedback as the work unfolds.

 

DEVELOP TALENT:
Build a long-term succession plan for key roles and proactively create opportunities to coach and mentor talent. Actively pursues opportunities that expand own expertise and skills and motivates the team to continuously learn and develop. Recommend developmental activities that make substantial contribution to people’s growth while pursuing challenging assignments and taking charge of initiatives that will broaden own capabilities and enhance career success. Carefully align development plans and career aspirations with the goals and values of the organization; pursue ways to both enhance skills and advance organizational strategy.

 

DRIVE ENGAGEMENT:
Ensure that people receive visibility for their successes and finds multiple ways to ensure that efforts are rewarded. Create a highly motivating atmosphere in which many different people feel energized and enthusiastic about achieving common goals. Trust the team to make decisions and empower them to make significant contributions. Regularly take opportunities to celebrate efforts, progress, and everyday wins so that people feel inspired to push ahead.

 

 

 

 

ORGANISATIONAL EXPERIENCE

 

November 2016 to Present: Senior Human Resource Associate LEVEL3 – Amazon.com
December 2014 to November 2016: Senior Sales Associate I – Specialist in Convergys
December 2013 to November 2014 : Firstsource as Senior Customer Service Associate
November 2012 to October 2013: AEGIS ltd as Senior Executive – operations.
July 1997 to October 2012: Worked with Bijoya’s Hospitality (P) Ltd as Senior Accountant.

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NIshith * ********

NISHITH N MALHOTRA                                                                                                      07678242069
Nishith.malhotra2012@gmail.com
 

 

 

 

Objective

 

Highly focused, confident, dedicated and committed Operations Manager with a diversified skill set, well experienced and proven achiever seeks to establish a career and committed to taking their business to the next level by consistently attaining targets in all areas of the organization.

 

Core Competencies

 

Mapping client’s requirements and coordinating, developing and implementing process with guidelines.
Having experience in making financial assessment on basis of physical verifications and on basis of billed, unbilled records, P&L and Balance sheets of clients.
Also handled the CPA in Ge Money which included entire underwriting and disbursement team of all loans. Team size is 70+.
Preparing MIS reports as per SLA with a view to apprise management of the process operations and assist in critical decisions making.
Organizational Experience

 

Educomp Solutions Ltd

 

Manager – Operations

 

Duration : – April 2014 – Till Date

 

Ø  Handling the implementation and support services of all kind of hardware and software issue.

Ø  Handled Delhi , NCR , Uttar Pradesh and Uttrakhand region

Ø  Handling all the demo and seminar with the coordination of sales team.

Ø  Share the presentation with the schools and pitch the schools for new products also.

Ø  Collections of debts pending with the schools.

Ø  Coordinate with warehouse for timely delivery

Ø  Meeting with schools directors and principals for new and existing projectors

Ø  Preparing MIS reports and other statements with a view to apprise management of the process operations and assist in critical decision making process Coordinate with vendors for timely implementation

Ø  Ensuring TAT Achievement in Operations to maintain customer delight.

Ø  Proper coordination to be maintained with training team.

Ø  Randomly call school directly for taking feed back regarding hardware and software.

Ø  Mapping Client requirements and coordinating in developing and implementing processes in line with preset the guidelines

Ø  Managing operations for rendering and achieving quality services, providing critical first line customer support by answering queries and resolving their issues through emails, and direct calls.

Ø  Assessing the customer feedback, evaluating areas of improvements and providing critical feedback to the associates

 

 

EduSmart Services Pvt Ltd.

 

Asst. Manager – Operations

 

Duration : – October 2012– March 2014

 

Ø  Taking care of implementation services of smart classes in various schools of Delhi , Uttar Pradesh and uttrakhand region

Ø  Coordinate with warehouses for delivery of material on time.

Ø  Do the analysis of physical feasibility of installation of smart classes in the school and share the same with school authorities before installation and arrange for civil work if required.

Ø  To liaison with the school authorities to delivery of material and start of implementation work.

Ø  Information to be given in school in brief regarding the implementation, networking and software to be installed.

Ø  QC (Quality Control) checks on all process and policy adherence.

Ø  Taking feedback from school authorities for smooth functioning of work.

Ø  Weekly analysis to be done on each school’s issue and make a action plan to resolve the issues for smooth function.

Ø  Keep records of all the documents which need to collect at the time of implementation.

Ø  Mapping Client requirements and coordinating in developing and implementing processes in line with preset the guidelines

Ø  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

 

GKC Management Services Pvt

 

Financial Analyst & team coordinator (Backend support)

 

Duration : – September 2008 to August 2012

 

Ø Understand complex industry, competitor and client level analysis of financial documentation and supplemental data to support lending decision-making and recommending credit requests to appropriately meet business needs.

Ø Assess customer’s applications; visit the business premises as well as the residence to appraise the financial situation of the business/project.

Ø Process customers application and prepare a financial and social data (P&L, balance sheet) for submission to Management

Ø Financial statments such as P&l and balance sheets of last 3 years to be check and also check the increase/decrease in the profits , sales , liablitities and assets for comparison.

 

 

 

 

GE Money

 

CPA Manager

 

Duration : – September 2005 to August 2008

 

Ø Responsible for Disbursement and Credit process & groups matrices.

Ø Reviews lending policies and procedures on a regular basis and suggests appropriate improvement plans and stratragies.

Ø Ensures that all required documents (security documents, loan contract etc.) are complete and signed by the customer

Ø Coordinating with Risk & operations Manager in rolling out new process, policies & credit norms.

Ø Analysis of Queue, Quality and TAT. Publishing of reports users & group wise.

Ø Bi- weekly presentations to GE Money Operations Team.

Ø Worked as SME.

 

 

Ashok Hans & Company

 

Accounts executive

 

Duration : – January 2003  to August 2005

 

 

Ø Worked as account executive in general ledger entries , cash book etc

 

Awards

 

Ø  Best SPOC for the year 2017-18

Ø  Best SPOC for the year 2015-16

Ø  Best SPOC for the Q1 for TAT more than 98% of 2017-18.

Ø  Best SPOC for the Q2 for TAT more than 98% and for maximum defective collections for 2017-18.

Ø  Best SPOC for the Q32 for TAT more than 98% , maximum school satisfaction and for maximum defective collections for 2017-18.

Ø  Mentor of the year in 2006

Certifications

 

Ø  Advance diploma in software technology from CMC.

Ø  Advance diploma in computer hardware and networking from ET&T.

 

Education Qualifications

Ø  PGDM(finance) from ISBM, Mumbai in 2011.

 

DOB

Ø  11 April, 1978

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Vicky ***** ************ ** *****

·         Worked with the team of Doctors and assisting them.

·         Handling the instruments and taking care of the patients.

·         Injecting the essential drugs.

·         Checking the patient’s vitals (BP, RR, PR, Temp. etc.) and analyzing.

·         Collecting blood samples for the tests.

·         Providing nebulizing facility to the needy one.

·         Handling hardware and software for the Computer & Laptop.

·         Installation of all software and windows.

·         Assembling Computer and installing all necessary software

·         Material planning as per bill of material, material forecasting etc.

·         Preparation of RFQ, Rate evaluation, offer/ quotation, analysis for price/ rate contact,

comparative and negotiation, placement of Purchase Order.

·         Survey market for the cost reduction in material.

Work Experience

 

1.       In: Yuvo Medical Centre & Path Lab

As: Emergency Medical Technician                                (July, 2017 – Sep, 2018)

·         Worked with the team of Doctors and assisting them.

·         Handling the instruments and taking care of the patients.

·         Injecting the essential drugs.

·         Checking the patient’s vitals (BP, RR, PR, Temp. etc.) and analyzing.

·         Collecting blood samples for the tests.

·         Providing nebulizing facility to the needy one.

·         Etc……….

 

 

 

 

2.       In: JHG Marketing Pvt. Ltd.

As: Technical Officer cum Purchase Executive                  (August, 2015- March, 2017)

Responsibilities:

·         Install and configure computer hardware operating systems and applications

·         Monitor and maintain computer systems

·         Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

·         Troubleshoot system problems, diagnosing and solving hardware or software faults

·         Replace parts as required

·         Provide support, including procedural documentation and relevant reports

·         Follow diagrams and written instructions to repair a fault or set up a system

·         Support the roll-out of new applications

·         Respond within agreed time limits to call-outs

·         Work continuously on a task until completion (or referral to third parties, if appropriate)

·         Rapidly establish a good working relationship with customers and other professionals

·         Conduct electrical safety checks on computer equipment.

 

3.       In: JBJ Industrial Traders

As: Purchase Executive                                       (December, 2013-July, 2015)

·         Worked with this firm as Sales & Purchase Executive.

·         Attending meetings to understand the client requirements and making them happy with the Best quality product.

·         Maintaining the sale /purchase register upto date.

·         Tender work with the well-knowned firm BHEL, DTTDC, CPWD.

·         To handle all Documentation Work.

·         To prepare the Purchase Order at the time of finalization with the suitable terms and conditions.

 

4.       In: Delhi Tourism & Transportation Development Corporation – A Govt. Undertaking

As: Secretarial Assistant under Superintending Engineer           (April, 2009-August, 2012)

·       Taking dictation on computer.

·       Preparing the BOQ, RFQ, NIQ, NIT, Schedule of Work, Presentation, Draft, Tender’s Document, Letter, Note sheet, Allowance of Civil and Electrical Work.

·       Uploading the tenders on Govt. website.

·       Maintaining the records of all files.

·       Working under the guidance, with the Executive Engineer (Civil & Electrical) and Assistant Engineer (Civil & Electrical).

 

Education

·       Passed Secondary Class from N.I.O.S.

·       Passed Senior Secondary Class from N.I.O.S.

·       Completed B.B.A. from Global Open University.

·       Certificate in Graphic Designing.

·       Certificate in Hardware and Software.

·       Diploma in Interior Designing from SAI School of Interior Design.

·       Certificate Course of EMT-B (Emergency Medical Technician).

·       Certificate from HEAL YOU FOREVER FOUNDATION (NGO) for teaching the students and helping poor.

 

Skills

·       MS Office: Word, Excel & PowerPoint.

·       HTML, DHTML.

·       Adobe Photoshop.

·       CorelDraw upto 11 Version.

·       Hardware & Assembling Computer.

·       Software and windows installation.

·       Internet Surfing with Email Configuration.

 

Hobbies

·       Driving Car & Riding Bike.

·       Listening and Singing Songs.

·       Watching Movies and YouTube.

·       Helping the needy person.

·       Providing consultation with Doctor for the needy.

 

 

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Sandeep *****

Professional Summary

MBA professional possessing 7+ years of experience in Client Relationship Management, Business Development, Lead Generation, New Client Acquisition and Retention Adept at developing effective networking with business decision makers and turning business prospects into clients.

 

Core Qualifications

·         Proven abilities in identification, and exploitation of profitable business opportunities.

·         Demonstrated results in meeting Business goals.

·         Able to work effectively as an independent or part of a team.

 

Experience

Team Lead – Business Development                                                            EVRY India

07/2015 – Present                                                                                           Bangalore, IN

 

·         Targeted focus on the Energy and Utilities domain along with Manufacturing and ISVs.

·         Have several $1 Billion USD and above prospects in my pipeline.

·         Actively managing the entire sales life cycle for my subordinates.

·         Extensive market research and prospecting clients through different channels.

·         Drive and acute attention to detail in ensuring all sales opportunities to EVRY are captured and explored. Managing and maintaining a pipeline and ensuring all sales administration is current. Closely follow up and chase the pipeline accounts.

·         Identified Potential Prospects and scheduled in person meetings with onsite management.

·         Effectively interact with engineering team, pre-sales, delivery heads and management from setting up capability calls to successful closure.

·         Design and run various marketing campaigns. Participated in CEBIT conference representing EVRY

Achievements

·         Achieved $450K USD business revenue target for the current fiscal.

Sr. Business Development Executive                                                     Unisys India Pvt Ltd

12/2014 – 05/2015                                                                                     Bangalore, IN

 

Managed all aspects of marketing and sales campaigns including, but not limited to, working on scripts and streamlining lead generating activities.
Responsible for the development of new business opportunities by facilitating SME discussions/one on one presentations/conference calls/webinars.
Responsible for the entire sales life cycle and for achieving predefined targets on pipeline/quarter.
Initiated and developed relationships with C-level executives at Fortune 500 Companies.
Collaborated with customers and partners to understand their IT infrastructure and business models; exploring how Unisys solutions could enable their business objectives and strategies.
Was responsible for lead generation life cycle: Identification, information collation, qualification, contact, interest generation and culminating in prospect conversion.
Analysed customer needs in terms of current business challenges, identified opportunities and potential solutions.
Proficient at using CRMs like SFDC, MS Dynamics and ZOHO.
Established and maintained good relations with both internal and external stakeholders.
Sr. Business Development Executive                                                ObjectWin Technology 09/2013 – 09/2014                                                                                 Bangalore, IN

Worked on different aspects of the sales life cycle including, but not limited to, market research, lead generation, opportunity qualification, etc.
Worked with major oil & gas companies like: ExxonMobil, Chevron, Wood group, Ensco, Transocean on IT staffing and vendor relationship management initiatives.
Market research involved the effective usage of tools like: LinkedIn, Jigsaw, Hoovers and Zoom Info, etc.
Account sales campaign planning – Owning and maintaining Account Plan process & sales funnel Management.
Was able to successfully meet all the given targets – Monthly, quarterly and annually.
Was involved in the requirements gathering phase as I understood the customers’ needs accurately.
Handled and managed company’s key revenue generating accounts.
Achievements

·         Have closed profitable deals with the following companies: Chevron and Ensco.

 

Business Development Executive                                                                Span Systems

11/2011 – 09/2013                                                                                          Bangalore, IN

·         Built business approach to generate valuable opportunities by reaching potential customers.

·         Handled various aspects of the sales cycle.

·         Understood prospect’s internal IT systems & identified strategies for profitable business alliances.

·         Built potential prospects which in turn lead to a strong sales pipeline.

·         Extensive market research and prospecting clients through different channels.

·         Contacted prospects across various verticals to generate an initial interest in our offerings.

·         Co-ordinated with engineering teams, pre-sales department, delivery heads and management from capability calls to closure.

·         Scheduled F2F meetings for the onsite management.

·         Analysed the factors prompting prospects participation in conferences and forums.

Achievements

·         Have closed a deal with IMA Financial Corporation to the tune of $150K USD.

Education

·         MBA in Marketing, Dayanand Sagar, Bangalore (2008-2010)

·         B.E in Information Science, SJBIT, Bangalore (2001-2006)

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Hansraj ********** ********* *********** ********* ******** ********* *******

Career Objective:

Looking  for a job in Logistics/Purchase/Warehouse Department as a  Logistics Executive (Senior Designation) and to  work in a reputed corporate organization, where I can contribute, learn and build my career and play a key role in the development of the organization. Posses good analytical and problem solving ability with quick decision making trait and interpersonal skills. Ability to cope with high-pressure environments and easily adaptable to new work environments. I would like to build a successful career in your Industry that offers professional growth while being resourceful, innovative and flexible.

Career Profile:

Ø  Detail – Oriented ,efficient and organized professional with extensive experience  in store activities and Logistics activities.

Ø  Possess strong written and verbal communication and interpersonal  skills.

Ø  Proficient in handling all  warehouse related functions and logistics and  store management.

Ø  Extensive knowledge of warehouse management systems and services

Ø  Ability to handle multiple tasks and meet deadlines

Ø  Proficient in Microsoft Word, Excel and Internet.

Ø  Ability to take initiatives and work under minimal supervision

Ø  Positive attitude with excellent time management skills

Ø  Have ability to work with deadline and time set by management.

Ø  Expertise in managing store operations.

Academic (Educational Qualification):

Ø  B.COM  ( Bachelor of Commerce) From Calicut University

Addidtional  (Computer ) Qualification:

Ø  HONOURS DIPLOMA IN INFORMATION & SYSTEMS MANAGEMENT from APTECH COMPUTER EDUCATION.

Ø  DIPLOMA IN COMPUTER APPLICA TIONS  (Passed with CREDIT)  FROM NCC – THE NATIONAL CENTRE FOR INFORMATION TECHNOLOGY,  UNITED KINGDOM  , from APTECH COMPUTER EDUCATION.

 

Area  of Interest:

Ø  Logistics, Warehouse , stores,purchasing,financial accounting,cost accounting.

Strength:

Ø  Self – Confident and Self- Motivated.

Ø  Aiming for knowledge , intellectual and career development.

Ø  Dedication, team spirit and ability to get along well  in a multicultural society.

Ø  Quick learner , hard working and  goal oriented.

Ø  Greater adaptability to new environment / technology

Ø  Good listener, observer, committed to work,  punctuality   and friendly attitude .

 

Professional Experience:

1.

Company         :   AJM Kooheji Group, Bahrain

Duration         :   7th December 2009  To  3rd May 2018

Designation  : Assistant Manager  Executive (Ware House Cum Logistics)

Job Responsibilities:

Ø  Accounting for ensuring day to day operations of the stores function carried out in a safe, efficient and cost effective manner

Ø  Controls the warehouse by ensuring that all materials are correctly handled and recorded as per the standards and procedures laid out by the company.

Ø  Store activities  related to inward & outward movement of materials

Ø  Maintaining all records related to PO, GRN, Bills/Challans, Gate Pass ,preparation of GRN and forwarding the same to the concerned division for posting in the inventory system

Ø  Verification of goods received as per the specification/PO

Ø  Dispatching the materials to the respective site without any delay.

Ø  Maintaining Stock verification records and stock records on monthly basis.

Ø  Maintaining Stocks Location wise, Group wise, Model wise and arranging/Issuing stocks according to FIFO/LIFO method.

Ø  Stock reconciliation physical Vs system stock and physically checking the materials on a  monthly basis.

Ø  Responsible for Inventory Control

Ø  Handling loading and unloading Labours

Ø  Monthly stock statement to be submitted  to finance department.

Ø  Carrying out cycle count of stocks, auditing of stock accuracy to achieve inventory accuracy

Ø  Analyzing  slow moving and obsolete items, excess and shortage stocks

Ø  Handling Customer Queries

Ø  Preparing Day to Day reports,attending phone calls and resolving customer issues (non technical) and handling emails and customer escalations.

Ø  Ensuring the materials are located in the stores with proper identification.

Ø  Stock checking procedures are maintained as per the inventory policy.

Ø  Preparation and presentation of stores related reports

Ø  Managing of material flow and processes as per standard

Ø  Coordinating with other divisions to get the purchase order from the customer in order to facilitate quick and timely delivery.

Ø  Receiving and checking the material consignment arrived via sea and air freight services, receiving all in coming items as per quality and quantity, against freight documents.

Ø  On request from various sales outlets, I’m creating inter transfer documents through which I can send the newly arrived items for display.

Ø  Taking print outs of delivery notes sent by the division through the software system.

Ø  Arranging the delivery in case of emergency request from the customer.

Ø  Emailing daily dispatch details to all divisional managers.

Ø  Coordinating with  various divisions matters regarding material arrival, delivery dispatch and also forwarding the original delivery  note and other documents to the concerned divison.

Ø  I’m responsible for arranging the payment of delivery charges to the freight forwarder in case of consignment coming via airlines

Ø  Clearance of scrap as per company procedure

Ø  As a team member of warehouse division, I’m  also responsible for reserving the stocks in the system that are meant for export on the instruction from the concerned division

Ø  Arranging of packing materials and stationaries by coordinating with the purchase department.

Ø  Maintaining petty cash  and daily attendance register

Ø  Attending the meetings with the auditors along with my boss and giving clarifications to their queries.

Ø  Issuing items against authorized documents and requisition only.

Ø  Maintaining records of all receiving and dispatching of goods, stores area & ensuring that the items are placed in a proper and orderly manner.

Ø  Coordinates and participates in physical stock verification on year-end.

Ø  Visual inspection of physical stock and damages in stores on daily basis.

Ø  Reporting the details regarding all incorrect and damaged items to the warehouse manager.

Ø  Trains the stores assistants regarding the procedures to be followed in executing various jobs and properly delegating various stores jobs to the assistants.

Ø  Preparation of MIS report on monthly basis such as space occupancy report.

Ø  Closely monitoring with the concerned division on the shortage, damaged and rejection of materials.

Ø  Monitoring the fleet of vehicles with the help of stores supervisors and reporting any repair work to the human resources department in order to get the vehicle repaired. In our company human resources department is responsible for the repair work of vehicles.

Ø  Monitoring warehouse  hygiene,report any safety hazards to the logistics head.

Ø  Preparing the daily dispatch report and maintaining all the documents required for dispatches & stock receipts.

Ø  Ensure that all the material received are updated in the system on  a daily basis.

Ø  Supervising and  arranging of the goods in  brand wise, style wise and size wise in the racks.

Ø  To oversee the documentation regarding the GRN  of all accounted goods (receipt and returns) are sent to accounts department.

Ø  Oversee the stock control and keeping the stock control systems updated.

Ø  To plan that work is completed in the stipulated working hours

Ø  Attend warehouse review meeting to measure the performance and discussing the issues/problems faced during the warehouse operations.

Ø  Motivating, organizing and encouraging the teamwork within the work force to ensure that  the productivity targets are met.

Ø  Ensuring that the customer signature is  embossed on all the delivery notes and other stores delivery documents.

Ø  Preparation of return inward vouchers for all the incoming materials coming back to the stores  from the customer.

Ø  Ensuring that the physical stock verification is done every quarterly and passing adjustment entries to correct book stock in order to match the figure with the physical stock.

Ø  Ensuring smooth functioning of the Office / Warehouse & maintenance of office and sending the monthly expense claims to accounts on time.

Ø  Placing purchase request for medicines required for the first Aid box, pantry and stationary items.

Ø  Managing the store that includes supervision of misc. report, inventory control, stock update and keep the proper accounting in all respects.

Ø  Co-ordination of various jobs with head office, purchasing and all other concerned divisions.

Ø  Preparing of various stock statements as per head office requirement such as monthly stock statement.

Ø  Checking physical stock position as per main stock ledger.

Ø  Maintaining all types of warehouse records and material tracking system in warehouse

Ø  Organizing daily and monthly physical stock verification and matching with book-stock in line with company requirements

Ø  Reporting any plumping, electrical and A/c  problems to the maintenance department.

Ø  Visual inspection of stock received for damages

Ø  Coordinating with the sales team for priority dispatches.

Ø  Ensuring that the necessary steps are taken for replacing the damaged items which are given to the customers.

Ø  Verifying delivery address, phone number for individual customers and verifying any commitments given to individual customers and dealers.

Ø  Arrange the packing team to pack the product as per the order.

Ø  Picking the material as per the part code mentioned in the delivery order.

Ø  Clarify the shortage and excess of material.

Ø  Ability to recognize the product as per the requirement  and delivering within time.

Ø  Communicating and coordinating between Executives and operational heads.

Ø  Handled virtual store locations

Ø  Preparing barcode stickers for sticking on the materials to be dispatched to our B2B customer.

Ø  Monitoring zone level (within warehouse) inventory, suggesting & implementing corrective actions on same.

Ø  Monitoring the stores operation by handling stores records and documentation, tracing material transactions using sage accpac, maintaining stock integrity.

Ø  Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.

Ø  Ensure warehouse floor management to optimize space utilization for proper stock rotation and have perpetual stock audit to ensure nil variance.

Ø  Analyse the situation, and solving  a wider range of difficult to complex administrative issues.

Ø  Maintaining smooth inter-departmental relationship

Ø  Receiving and storing of purchase returns and defective goods

Ø  Coordinating with the service department regarding replacement of materials under warranty. I prepare inter transfers to the service department for making emergency material replacement for the customer, there by contributing to the process that increase customer satisfaction.

Ø  Recognized for excellent performance during performance appraisal.

Ø  Contributed as a member of the warehouse team to win the best performing division  award with in the company

Ø  Maintain good rapport with all customers and employees.

 

2

Company       :  Ritz Carlton Hotel Company LLC, Bahrain

Duration        :  June 25TH 2007 –  Oct 31st  2009

Designation  :  Supervisor – Engineering Stores

Job Responsibilities:

Ø  Ensuring day to day operations of the stores function are carried out in a safe, efficient and cost effective manner

Ø  Maintaining the records pertaining to material receipts and consumption.

Ø  Stock checking procedures are followed  as per the company policy.

Ø  Preparation and presentation of stores related reports.

Ø  Periodic stock verification and reconciliation and maintaining minimum and maximum stock level and also conducting physical stock verification on year end.

Ø  Managing of material flow and processes as per standards followed by the company.

Ø  Coordinating with all departments for consolidating relevant documents required for the  processing of the documents required for suppliers payments.

Ø  Coordinating with the purchasing department for getting the  purchase order.

Ø  Receiving and checking the new spare  parts and reconditioned parts arriving  through sea and air consignment, as per quality and quantity, against the delivery note provided by the supplier.

Ø  Creating new item codes ,item name and description under different item categories mentioned in the inventory system maintained by the company.

Ø  Creating store transfer  requisition  for items requested by various departments and technicians working in the engineering department.

Ø  Parts arrangements in proper location inside the stores every day.

Ø  Attending  meetings with the Auditors to answer their queries regarding store operation.Placing of items according to  serial number, item code, item category and location wise to all the stocks.

Ø  Issuing items against authorized documents and requisition only.

Ø  Maintaining records of all incoming and outgoing items.

Ø  Maintaining stores area & items are  kept in a proper and orderly manner.

Ø  Visual inspection of physical stock for damages in the stores on a daily basis.

Ø  Preparation of reports concerning all incorrect and damaged items  and submitting it to the  head of  engineering dept.

Ø  Trains and directs the work to stores assistants.

Ø  Preparation of MIS report on monthly basis

Ø  Closely monitoring with purchase team on the shortage and rejection of materials.

Ø  Managing the overall store and purchasing  activities and budgeting.

Ø  Carrying out inventory / warehouse management of equipments; replenishing stock items by raising purchase request.

Ø  Maintaining the stock of material without any variance by conducting stock verification

Ø  Ensuring implementation of FIFO, Quality Systems & other requirements in stores.

Ø  Maintaining stock records on monthly basis; implementing stores system by monitoring material movement in stores.

Ø  Providing monthly report to Superiors on monthly basis.

Ø  Responsible for all the filing jobs of the stores in a systematic manner.

Ø  Oversee the stock control and keeping the stock control systems updated.

Ø  To ensure that the work is completed within the stipulated working hours.

Ø  Maintaining stock verification records

Ø  Arranging/Issuing stocks according to FIFO/LIFO method.

Ø  Co-ordinate with purchase department for clearance of purchase order.

Ø  Deal with the suppliers of the material.

Ø  Updating of all store related documents

Ø  Monthly stock statement to be submitted to the finance department.

Ø  Carrying out cycle count data processing, auditing of stock accuracy to achieve inventory accuracy and investigating causes of inventory inaccuracy.

Ø  Analyzing  slow and obsolete items, excess and shortage stocks

Ø  Attending phone calls and handling emails.

Ø  Ensuring that the materials are located in the stores with proper identification.

Ø  Ensuring Vendor stock receipts / GRN are accounted to book stock in time.

Ø  Ensure that the  physical stock is verified  every quarterly and  adjusting  entries are entered in the system in order  to correct the  system  stock . This process also involves taking approval from the management for passing the adjusting entries to correct the system stock.

Ø  Handling of petty cash and sending the monthly expense claims to accounts.

Ø  Ensuring that all operational needs of the technicians  are met.

Ø  Preparing material receipt notes on a daily basis.

Ø  Submitting purchase request  with all the supporting quotations  to the purchasing department in order to get approval from the senior management and prepare the purchase orders duly signed by the management.

Ø  Sending product enquiries to various suppliers and follow up with the suppliers for getting price quotations.This job also involves price negotiation in order to get the best price from the supplier  and  it lead to significant financial cost savings to the company.

Ø  Keeping all records of spares for plant machinery and vehicle.

Ø  Planning  and co-ordination with various departments  for receiving and issuing of materials in an optimum way.

Ø  Setting of minimum and maximum stock level of various items in the inventory in order to ensure the availability of materials on demand.

Ø  Maintaining all types of store records including statutory records(duplicate copy of engineering related maintenance contract).

Ø  Visual inspection of stock received  for damages and raising claims wherever applicable.

Ø  Proper storing as per stacking norms.

Ø  Follow up with the purchasing department for  the  timely processing of purchase orders.

Ø  Fax the purchase orders  to the suppliers and follow up with the supplier to get timely delivery of various engineering items.Maintaining good relationship with the suppliers.

Ø  Conducting  market study in  order to get  new suppliers – the objective of this job is to increase the supplier base of the company.Arranging timely payment for the outstanding invoices of the suppliers in order to maintain a good business relationship

Ø  Abiilty to handle any stores activities assigned by the department head.

Ø  Preparing of monthly stock statement

Ø  Coordinating with the receiving clerk  of the accounts department to issue credit or debit note for the items received short or excess.

Ø  Reconciliation of sundry debtor and creditors account

Ø  Submitting daily stock report & month end stock statement to the account department

Ø  Conducting monthly inventory review meeting.

Ø  Issuing of materials,(As per the issue slip, through stock transfer note for internal use).

Ø  Improved the inventory accuracy level to 95% through proper inventory count & control.

Ø  Material procurement for all category of items as per project request.

Ø  Follow up with the suppliers for timely dispatch of materials.

Ø  Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.

Ø  Ensure that all stores safety and security precautions and measures are being complied with at all times.

Ø  Material planning and scheduling for different items, and interface with foreign/local vendors for the timely purchase of  materials.

Ø  Ensures timely submission of reports to the finance department regularly.

 

3

Company         :   AL-AIN ROTANA HOTEL, Al Ain, United Arab Emirates

Duration         :   23rd May 1999 –  June 23 2007

Designation    :  Store keeper / Engineering Secretary/ Job Controller

Job Responsibilities:

Ø  Managing  day to day operations of the stores functions.

Ø  Maintaining the records pertaining to material receipts and consumption

Ø  Stock checking procedures  are  followed  as per the company policy.

Ø  Preparation and presentation of stores related reports

Ø  Periodic stock verification and reconciliation.

Ø  Maintaining minimum and maximum stock level

Ø  Coordinating with the purchase dept to get timely delivery of items from the suppliers.

Ø  Receiving and checking the new spare  parts

Ø  Creating store transfer  requisition  for items requested by various departments and technicians.

Ø  Parts arrangements in proper location inside the stores every day

Ø  Attending store audits and answering queries raised by the auditors.

Ø  Receiving all in coming items as per quality and quantity, against the delivery note provided by the supplier as well as the purchase order of the company.

Ø  Arranging all the items in proper locations, storage and preservation with proper identification.

Ø  Coordinates and participates in physical stock verification on year-end.

Ø  Reporting all incorrect and damaged items to head of  engineering dept.

Ø  Oversee the stock control and keeping the stock control systems updated.

Ø  To plan that work is completed in the stipulated working hours

Ø  Maintaining all records related to stores administrative work.

Ø  Maintaining stock verification records, aranging/issuing stocks according to FIFO/LIFO method.

Ø  Physically checking the material stock on a  monthly basis.

Ø  Monthly stock statement to be submitted to the finance department.

Ø  Analyzing  slow and obsolete items, excess and shortage stocks

Ø  Inventory management softwares like FIDELIO( HOTEL MANAGEMENT SOFTWARE) and FBM(FOOD ,BEVERAGE ,MATERIALS) were used in my day to day work.

Ø  Ensuring that purchase orders raised for materials and spares are accurate and as per the requirement of the company.

Ø  Keeping all records of spares for plant and machinery

Ø  To ensure adherence to quality systems & practices.

Ø  Maintenance of Material Stock Register / Transfer Register

Ø  Able to handle stores  & related activities as assigned by the Head

Ø  Follow up with the suppliers for the timely delivery of items.

Ø  Handling all incoming and outgoing correspondence of engineering department .

Ø  Drafting of letters & emails for day to day general administration, upkeep and maintenance of office.

Ø  Monitoring  daily attendance of the staff and preparing the monthly attendance summary and sending it to finance dept.

Ø  Providing  both clerical and administrative support to the chief engineer in order to run the engineering department smoothly.

Ø  My day to day job also include word processing, copy typing, letter writing, dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries, arranging meetings/appointments and organising travel for staff.

Ø  Used  a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc.to produce correspondence and documents, devising and maintaining office systems.

Ø  Attending meetings, taking minutes and keeping notes, liaising with staff in other departments and with external contacts, ordering and maintaining stationery and equipment supplies.

Ø  Organising and storing paperwork, documents and computer-based information, photocopying and printing various documents.

Ø  Document control for sensitive documents like engineering drawings.

Ø  Responsible for receiving all written maintenance request and telephone maintenance request for various kinds of job.

Ø  Distributing the job request to technicians according to the trade, ensuring that  the job is completed within reasonable time.

Ø  Maintaining the job register to record the day to day maintenance jobs that are done by the department .

Ø  Preparing a summary report of the total number of jobs done for a particular month in each trade and  responsible to report any backlogs in jobs to the chief engineer.

4

Company       :  UNIVERSAL INSTITUTE OF INFORMATION TECHNOLOGY,

Kannur District, Kerala State, India

Duration         :  8th November 1998 to 18th May 1999

Designation  :  Software Instructor

Job Responsibilities:

Ø  Engaged classes for students preparing for ‘A’  level examinations

Ø  Also taken classes  for Information technology subject at the graduate level.

 

5

Company       :  NATIONAL INSTITUTE OF ENGINEERING TECHNOLOGY,

Kannur District, Kerala State, India

Duration        :  18th March 1996 to 25th December 1996

Designation  :  Faculty for Computer Studies.

Job Resposibilities:

Ø  Have taken computer classes  for  course in MS-OFFICE,Foxpro,’C’ Lnaguage.

Ø  Have taken classes for Information Technology subjects for Engineering diploma students.

 

 

 

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Praveen ******** ** *******

CAREER OBECTIVE
To associate with an innovative and vibrant organization which allows me to make the best use of my knowledge and competencies to add va

EDUCATION
Bachelor of Business Administration (BBA)

GOGTE COLLEGE OF COMMERCE, BELGAUM

KARNATAKA UNIVERSITY, DHARWAD

YEAR 2006 (AGGREGATE: 71.75%)

ORGANIZATIONAL EXPERIENCE
Wisdom Bridge Management Consultants

ROLE: HR MANAGER

DURATION: APRIL 2017 TO PRESENT

 

ROLES AND RESPONSIBILITIES

 

·         RECRUITMENT

·         INDUCTION

·         TRAINING

·         PROFESSIONAL DEVELOPMENT

·         PERFORMANCE MANAGEMENT / APPRAISALS

·         MAINTAINING WORK CULTURE

·         RESOLVING CONFLICTS

·         EMPLOYEE RELATIONS

·         REWARDS AND RECOGNITION

·         EMPLOYEE ENGAGEMENT

·         LEGAL KNOWLEDGE IN POLICY FORMATION

·         GRIEVANCE MANAGEMENT

·         CLIENT RELATIONS

·         PAYROLL MANAGEMENT

·         ATTRITION AND RETENTION

·         EXIT FORMALITIES

 

Ø  I was also deployed at a client location (Product based Software Company) to take care of end to end HR Generalist and Managerial activities. I have recruited Software Engineers, Application and Product Support Engineers, Web Developers and Sales candidates for the client.

 

Ø  Also, I had an opportunity to bring changes to the existing policies of the organization and introduce new policies for the betterment of the organization.

 

Ø  In addition, I pro-actively conducted the Employee Engagement Program for the client and took employees out for playing bowling and arranged lunch for them at a hotel.

 

Cognizant

ROLE: TEAM LEADER

DURATION: OCTOBER 2010 TO MARCH 2017

 

ROLES AND RESPONSIBILITIES

 

Initially worked in a US Mortgage Process:

·         Providing Escrow and Non-Escrow Services to the clients

·         Team Management

·         Active Participation in Process Automation

·         Monitored and performed second level quality checks (6 eye) to ensure high quality output

·         Training – Providing Process trainings for new joiners, Refresher training for existing employees and Cross training associates in multiple sub-processes

 

Later on got opportunity in HR Generalist activities:

·            RECRUITMENT

·            INDUCTION

·            MAINTAINING EMPLOYEE RECORDS

·            COMMUNICATING HR POLICIES

·            ISSUING RESPECTIVE LETTERS

·            TRAINING

·            GRIEVANCE HANDLING

·            EMPLOYEE ENGAGEMENT

 

 

 

IBM Daksh

ROLE: SENIOR EXECUTIVE

DURATION: NOVEMBER 2006 TO SEPTEMBER 2010

 

ROLES AND RESPONSIBILITIES

 

·            Worked with a Credit Rating Bureau in Business Investigation and managed Business Credit Reports

·            Acted as a SME, led teams, trained and managed data reporting

·            Monitored teams in various projects (inbound and outbound)

·            Took initiative in process queue management in outbound operations and managed the automatic dialer tool in churning out the business cases more effectively and efficiently.

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Kunal ***** ******* ********** *** ******** *********** *********

Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

QUALIFICATIONS AND CERTIFICATIONS

PRINCE2- Projects in Controlled Environment foundation and practitioner certified by Axelos and PeopleCert, DAFM- Diploma in Animated Film Making from Maya Academy of Advanced Cinematics, Economic and Finance ambassador at INMUN- Indian Model United Nations.

 

WORK EXPERIENCE

WEBCANNY AND ORIGIN CALL CENTRE

August 2016 – May 2018

MANAGER – PROCESS AND BUSINESS DEVELOPMENT

– Coordinating day-to-day execution of the process

– Identifying and implementing changes to the process

– Establishing relationships with executives and CXO

– Getting new processes and business to the company

– Responsible for getting data for existing processes

– Communicating new and changed policies

– Ensuring standards and procedures are being followed

– Facilitating resource commitment and allocation

– Identifying and implementing process improvement

– Act as focal point for the process, communicate with clients, service providers and management

– Facilitate resolution of issues with items not complying with the process

– Notifying the participants in the process when standards and procedures are not being followed

– Establishment of measurements and targets to improve process effectiveness and efficiency

– Responsible for evaluating the performance of the process

– Assists auditing of the process for compliance with documented procedures

– Defines those parts of the process framework not defined by the process owner

 

AV INFO SOLUTIONS

September 2012 – August 2016

ASSISTANT MANAGER – October 2015 – August 2016

– Achieving sales targets

– Achieving attrition target

– Submitting systematic report presented to manager

– Interacting with clients

– Attending conference calls, meetings with clients

– Calibrate with clients and quality analysts to ensure superior quality standards

TEAM LEADER – September 2014 – October 2015

– Taking calls if required

– Making sure daily targets are achieved

– Identify training requirements for team

– Ensure service level agreement is maintained on a daily basis and are adhered

– Doing performance appraisals and skip level meeting – monthly, half yearly and annually

– Motivating team by organizing contests

– Rewarding deserving members

SUBJECT MATTER EXPERT AND TRAINER – September 2013 – September 2014

– Collaborate with existing training staff and management

– Identifying and implementing changes to process

– Train, coach and give feedback to existing and new staff

– Responsible for getting data for existing processes

SENIOR EXECUTIVE – September 2012 – September 2013

– Daily targets

– Cold calling

– USA shift

– Blended process

 

COMPUCELL TECHNOLOGIES

August 2011 – September 2012

SENIOR EXECUTIVE

– Sales

– Outbound

– UK shift

 

EDUCATION

SUNRISE UNIVERSITY

2011 – 2015

BACHELOR’S OF ENGINEERING IN COMPUTER SCIENCE

 

SKILLS

LANGUAGES KNOWN

English

Hindi

Marathi

Gujarati

 

SOFT SKILLS

Motivation

Public Speaking

Active Listening

Detail oriented

 

LEADERSHIP SKILLS

Responsibility

Mentoring

Goal setting

Conflict resolution

Negotiation

Risk management

 

ORGANISATION SKILLS

Decision making

Time Management

Delegation

Event planning

 

SOCIAL AND LIFE SKILLS

Teamwork

Patience

Handling criticism

Adaptability

Empathy

 

HARD SKILLS

Microsoft office

Adobe creative suite

3ds Max

Data analysis

SEO

SEM

Graphics designing

HTML

JAVA

C and C++

Visual basics

 

And Many More

 

ACHIEVEMENTS

Best Technology Savvy Award, Best Boy of the Year Award, 1st place in district-level science exhibition, Scholarships and Medals in All India Talent Search Examination, Dr. Homi Bhabha Balvaidnyanik Competition, Unified Council, Cyber/ Science/ Math Olympiad, various Track and Field events.

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Shanker ******** ********** ************

 

PROFICIENCY FORTE – For resume call 9910612773

Senior management customer operations professional with 19 years of experience in senior leadership roles across diverse organizations. Strong and proven track record of delivering profitable growth in highly competitive markets, developing and implementing strategies for new services. Exploring challenging managerial assignments with a professionally managed organization

Expertise In
________________________________________

Customer Service Delivery

P&L Accountability / Management

Resource Planning & Management

Team / People Leadership

Business Development

Channel Management

Services Sales Planning / Enablement

Business Innovation & Agility

Continuous Service Improvement

Innovation & Capability Growth

Process Simplification & Re-Designing

Cost Reduction Strategies

Performance Management

Productivity Optimization

Collaboration & coordination

Retail Operations

Leadership Strengths & Highlights
________________________________________

 Proven ability in defining pricing strategies & restructuring of business operations based on collated market intelligence on competition; Proficient in analysis of sales figures & forecasting sales volumes, analysis & interpretation of trends to facilitate planning.

 Excellent track record in envisioning & leading revenue and growth initiatives grounded solidly on business and economic value; successfully designed & implemented technical solutions, delivering a strong ROI.
.
 Strong background in implementing strategic initiatives, developing market penetration techniques, competition/ market analysis; evaluating market response/ requirements to be communicated to various teams for accomplishment of business goals.

 Adept at setting up an effective distribution & channel network for enhancing market penetration across the target market segment. Guide distribution teams in effectively closing identified business deals with potential revenue impact.

 Proficient in various operational aspects of telecom post paid operations as well as service quality parameters aimed at enhancing client satisfaction

 Proven expertise in seamlessly collaborating with ‘C’ level executives, senior management, stakeholders, business partners, customers and team members to deliver responsive and quality strategic, operational and business outcomes.
.
 Proactive decision maker, having practical management style and excellent skills in management of people capability including performance management, succession planning and recruitment; adept at leading large teams to maximize productivity.

Professional Experience
________________________________________

Binary Teletech, Bangalore Aug 2013 onwards
DGM – Customer Service Delivery

Key Profile:
• Conceptualizing customer services strategies based on extensive analysis of service operations and market dynamics, monitor Operations of after sales customer Support Structure and its performance.
• Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
• Assessing customer feedback, evaluating the improvement areas & providing critical inputs; advocating process compliance via regular review meetings.
• Evaluation of customer engagement quality and service delivery parameters.
• Accountable for first time resolution at front end and backend through driving improvement towards quality parameters and C-Sat scores.
• Instrumental in evaluation and analysis of customer service ratings and draw an action plan to improve satisfaction scores.
• Focus on identification and incorporation of new products in the market to enhance the product portfolio as well as maximizing brand awareness through designing of monthly and seasonal leaflets.
• Manage a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
• Collaborate with various support teams for frequent training and development of customer interfacing Staff.
• Setting a clear directive and deploying strategies focused towards high customer service standards.
• Accurate reporting of customer service standards through MIS reports and audits.
• Incorporation of best industry practices to ensure sustained growth and service Standards.
• Collaborate with internal & external teams in effectively implementing channel marketing programs, set up loyalty programs for trade & channel partners.
• Capability to work with large teams of senior level professionals and directly reporting team and ability to communicate at multiple levels with both customers and colleagues.
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Enterprise Impact:
• Consistently Increased customer Service and Quality Scores by 12%.
• Rated high for accomplishing 18% enhancement in Overall Department Operational Efficiency.

Idea Cellular, Bangalore May 2005 –Jul 2013
Manager – Service Delivery ~ Feb 2009 – Jul 2013

Key Profile:
• Collaborated with various support teams in roll out of “My Idea” and “Idea Point” service centers across the circle leading to opening 147 service centers across the circle in a span of 1 year.
• Defined service standards, policies in compliance to KPIs. Organized training sessions for field engineers and area managers for maintaining seamless operations.
• Resolved technical updates /issues in coordination with customer service & factory (Quality/R&D).
• Focused on planning, development, implementing & controlling in compliance to revenue and cost parameters.
• Assisted in the service operations team for providing proactive solutions & enhancing operational efficiencies.
• Conducted operational audits for ensuring compliance to Total Quality Management parameters for maintaining positive customer satisfaction index.
• Planning & execution of customer life cycle management therapies, to arrest churn levels of customers. Providing quality customer support by ensuring first contact resolution to them.
• Strategizing and managing churn control activities, both proactive and reactive. Day to Day monitoring of involuntary and voluntary churn control activities.
• Managed roll out of 3G products & services across various service centers; rolled out MNP across service centers in Karnataka.
• Interacted with Zonal Regional Managers for effectively resolving business as well as operational issues
• Built/maintained productive business relationship with existing clients and prospects for identification / development of internal and external commercial opportunities.
• Implemented initiatives like loyalty program, service camps and customer meets to enhance growth in walk in/conversion rates.
• Worked on standardization of systems through evaluation of department operational and corporate standards.
• Monitored/managed inventory management systems within the area with focus on slow moving and non moving products.

Enterprise Impact:
• Rated high for consistently maintaining partner profitability targets at over 95%.
• Significantly enhanced CSAT scores by implementing First Time Resolution in operations.
• Accomplished good rating by third party survey for customer experience at Service Centers.

Manager – Channel / Corporate Receivables and Fraud Management ~ Jan 2006 – Jan 2009

Key Profile:
• Evaluated & optimized credit limits to prevent exposure and fraud for enhancing organizational bottom lines.
• Focused in enhancing client satisfaction by implementing effective SLA based query resolution and consistently rendering qualitative service delivery.
• Guided team members in identifying & evaluating new and cost effective modes of payment and billing.
• Set up & managed robust Fraud Management system to minimize revenue leakage.

Enterprise Impact:
• Successfully implemented priority-based customer service module for effectively resolving issues of premium corporate customers.
• Assessed credit limits to acquaint on client billing and payment patterns.

Assistant Manager – Credit Control ~ May 2005 – Dec 2005

Key Profile:
• Managed implementation of Grid Based credit limit assignment as well as setting up Contact Point Verification for the state of Karnataka.
• Ensured smooth functioning of fraud management systems and pre-check alarms as well as seamless agency operations.
• Focused on enhancing credit limits for customers in IR location based on eligibility criteria.
• Collaborated with sales department for identifying delinquent customer groups and negative areas. Enhanced operational efficiency by automating the FMS system.
• Optimized resource utilization through decentralization of team responsibilities across areas of operation.

Enterprise Impact:
• Acknowledged for optimizing revenues through effective monitoring of Red Alert Customer Groups and IR locations.
• Successfully reduced suspension percentage through Bills Review and reduced Red Alert Cases by 30%.
• Enhanced first bill payments by 23% and corporate receivables by 14% through optimized usage of Fraud Management Systems.

Convergys India Services Ltd., Bangalore Feb 2004 – May 2005
Team Manager

Key Profile:
• Optimized resource utilization and streamlined processes to enhance operational efficiency / departmental profitability.
• Guided team members in effectively resolving critical cases with potential business impact based on pre-defined quality parameters.
• Assessed skill gaps of team members and organized skill enhancement sessions for improving individual skill sets.
• Implemented various internal controls and improvement initiatives based on operational or business requirements.
• Maintained updated records related to day to day business transactions and action taken reports.

Enterprise Impact:
• Exceeded call quality score consistently averaging > 90%.
• Implemented caller authentication procedure to ensure complete customer confidentiality.
• Reduced the abandoned statistics by 6.8%.

Previous Assignments
________________________________________

Officer – Credit Control &Risk Management | Tata Teleservices Ltd, Bangalore Mar 2003 – Feb 2004

Associate Executive | Radio Shack Canada, Toronto (Canada) May 2001 – Dec 2002

Business Consultant | Premier Systems, Toronto (Canada) Mar 2000 – Oct 2000

Technical Support & Billing | JT Mobiles Ltd., Bangalore Aug 1996 – Mar 2000

Academics
________________________________________

Education

• BA (Economics & Statistics), PSG College of Arts, Coimbatore in 1994.

Professional Enhancement
• Diploma course in Oracle 8i and Visual Basic 6.0.
• Diploma Course in Web Designing (well versed with Adobe Illustrator, Adobe Photoshop, HTML, Digital
Imaging and Macromedia Flash).

Personal Details
________________________________________

• Date of Birth :15th December 1972
• Languages known : English, Hindi, Tamil, Marathi, Kannada
• Nationality : Indian
• Passport Details : L6144538 valid till 2023

~ References Available Upon Request ~

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Samson ********

Samson Varghese
E-Mail: samy.varghese@yahoo.com  Mobile: 91-9765988572

Seeking opportunities for Senior level assignments in Team handling, Corporate sales, Zonal Operations, Marketing and communications with an organization of global repute

 

PROFESSIONAL PREFACE
Þ    Business oriented Management professional with more than  8 years of extensive experience in:

Key account management, Business Development, Regional Operations, Institutional/ Corporate Sales, Event management, Setting up operations, Merchant and Vendor Onboarding.

Þ    Successfully managed end to end business operations in Western India.

Þ    Possess credibility & personal integrity of a high degree.

Þ    Effective communicator & negotiator with strong analytical, problem solving & organizational abilities.

 

WORKPLACE ACHIEVEMENTS

Þ    Set up the entire Enterprise partnership team of OYO ROOMS in Pune

Þ    Onboarded and managed most of highest GMV client (Tech Mahindra/Quickheal/Emerson/Idea Cellular/ Indus Tower etc) at Oyo Rooms

Þ    Setup and managed the operations of Legal services startup Zippserv in Pune

Þ    Onboarded & managed the highest GMV client (John Deere) of U Residences/set up operations for 2nd property in Pune for U Residences

 

Employment Recital
Designation
City Manager
Organization
Zippserv.com (Ideaclicks Infolabs Pvt. Ltd)
Functional Area
Regional Sales, P&L, Setting up Operations, Sales forecasting, Bench-Marking, Strategic planning and implementation, Targeted Marketing and Branding, Compliance regulation.
Duration
April 2017 – Till Date
Job Description
Prospecting, identifying, verifying and onboarding lawyers for the city operations.
Introduced new products in-line with the customer expectation and market requirements, explored business alliances with various industry stakeholders along with vendor onboarding.
Rate negotiation with service providers to create benchmarking.
Worked on local marketing and branding initiative to increase brand presence including alliances with financial and institutions
Meeting regional/ zonal sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Designation
Manager – Enterprise Partnerships
Organization
OYO Rooms (Oravel Stays Pvt. Ltd)
Functional Area
Strategic planning and implementation, marketing, branding, event management, territory sales and operations, team handling, corporate sales, travel agent sales, key account management, client retention and acquisition, P&L
Duration
August 2015 – March 2017
Job Description
·         Prospecting, identifying clients, generating new business and generating additional business from existing customer.
·         Solicit business (corporate and travel agent) through telephone calls, personal sales calls, and email.
·         Responsible for getting business for hotels in OYO Chain. Exceeded sales, revenue growth and new client acquisition targets as set by the executive management.
·         Handling more than 200 corporate organizations as an account manager in the designated area. Increased company revenues via direct offline sales.
·         Strategic planning and implementation on sales and marketing activities in my region for increasing lead generation and create adequate brand recognition.
·         Generated market research reports highlighting potential clients and possible competition.
·         Individually responsible to contribute towards meeting the assigned targets.
·         Assist the operations team in signing hotels i.e. supply for OYO, and getting them on-board.

Designation
Manager – Business Development and Client Services.
Organization
U Residences (U Series Hotels and Residences Pvt. Ltd)
Functional Area
Team Handling, Key Account Management, Client Servicing, Client retention, Competitor  mapping
Duration
Nov  2009 – July  2015
Job Description
·         Increased company and group revenues via direct and indirect sales.
·         Exceeded sales, revenue growth and new client acquisition targets as set by the executive management.
·         Negotiated rates and service with corporate clientele based on company standards.
·         Generated market research reports highlighting potential clients and possible competition.
·         Participated in formulation of annual sales and marketing strategic plan, including key performance indicators and targets.
·         Successfully created, initiated and managed multiple client and end user feedback.
·         Trained and managed multiple sales associates.
SCHOLASTICS
Degree/Examination
Board/University
Year of Passing
PGP (MBA, Marketing)
MIT School Of Business
2009
BBA (Marketing)
Birla Institute Of Technology
2006
XII  (Science Stream)
CBSE
2002
X    (Science Stream)
CBSE
2000
PERSONAL DOSSIER
Languages Known:  English, Hindi, Marathi, and Malayalam

 

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