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Rajneesh ****
Rajneesh Gera
Address: B2B – 309, Janak Puri, New Delhi , 110058
Email: rajneeshgera9@gmail.com | Telephone: +91-7678-631-337,
+91-9899-609-331
PERSONAL STATEMENT
Achievement-driven professional targeting assignments in Sales & Marketing /
Pre- Sales / Business Development / Techno Commercial with an organization in
India & Abroad.
PROFILE SUMMARY
Result-oriented professional with over 7 years of experience in Business
Development, Sales & Marketing in Information Technology Industry & over 10
years of Technology experience with IT giants HCL Technology & Aricent Group
as a Senior Test Engineer.
Expertise in exploring & developing new markets through appointing channel
partners, business development, brand promotion, new product launch,
thereby accelerating growth & achieving desired sales.
CORE COMPETENCIES
Sales & Marketing | Pre-Sales | Business Development |Business Analyst |Client
Relationship Management|Account Manager | Revenue Generation | Dealer
& Distributor Management | New Customer Acquisition | Market Research |
Techno Commercial | Cyber Laws
TECHNOLOGY DOMAINS
Website Sales | CRM Sales | SEO & Online Marketing | Cyber Security |
Software Testing | Analytics |Telecom Domain
Cyber Security [GDPR, ISO 27001, VAPT, Compliance, IT Act 2001], Cyber
Security Trainings, Cyber Security Content Developer
PROFESSIONAL EXPERIENCE
01/2020 – Continuing
Business Development & Sales Co-Founder , TECHNO QUERY SOLUTIONS
Selling CRM
✔ Bidding Projects at Various Platforms like freelancer, Guru etc
✔ Interacting with clients & understanding business requirement
✔ Interacting with Development Team for seamless delivery
✔ support to clients
✔ Billing & revenue generation
07/2019 – 11/2019
Business Manager (Retention & Acquisition) , PEL SOFT LABS PVT LTD
Selling Software Product KIT19 (Common Platform for Small & Medium
Enterprises)
✔ Managing Business Channel Partners
✔ Understanding Technology Issues with Clients
✔ Developing New Prospects for Sales Funnel
✔ Training New Sales team
✔ Following up new business opportunities and setting up meetings
04/2014 – 06/2019
Business Development & Sales (Co Founder) , TECHNO QUERY SOLUTIONS
✔ Selling Websites B2C segment. Count from 0 to 115 in 4 years.
✔ Day to day Dealing with clients
✔ Identified and reviewed clients requirements in order to create good
website Design.
✔ Helping clients in their marketing activities.
✔ Identifies and generates leads through networking, cold-calling and
marketing, converting into key accounts
✔ Following up new business opportunities and setting up meetings
✔ Emphasises product features based on customers’ needs and
up-sell/cross-sell products/services
✔ Manages the sales cycle from inception to execution
✔ Manages high-profile corporate accounts
✔ Full ownership of P&L to achieve revenue growth and gross profit stream
✔ Coordinates and leads service review meetings to ensure customer
satisfaction and SLAs are being met
✔ Conducts bid analysis and deal execution, ensuring to buy, sell and
renegotiate/renew contracts at best prices
✔ Communicating new product developments to prospective clients
✔ Overseeing the development of marketing literature
✔ Providing management with feedback
Business Consultant , Product : Mowize By : P Cube Mobility Private Ltd
● Business Consultant for B2B – Mobile App for Financial Consultants
Sales Partner , Codec Networks Private Limited
● Selling B2b ISO 27001 Compliance
● VAPT & Corporate Training
03/2012 – 03/2013
Senior Test Engineer, ARICENT GROUP
● Testing Analytics
● Developing automation framework for auto testing
● Creating Test Plans and writing Test Cases
● Reporting Defects & Bugs in Defect Management System
03/2005 – 03/2012
Test Lead, HCL TECHNOLOGIES
● Testing Applications
● Creating Test Plans and writing Test Cases
● Reporting Defects & Bugs in Defect Management System.
ACADEMIC DETAILS
LLB from CCS University
Meerut, Uttar Pradesh, India
2017 – 2020
B.Tech in Electronics & Communication
kurukshetra, Haryana, India
1997 – 2001
12th from CBSE
Mira Model School
1997
10th from CBSE
Mira Model School
1995
CERTIFICATIONS & DIPLOMA
PGDCA (Post graduate diploma in computer applications)
CMC, New Delhi, India
2001 – 2002
Diploma in Cyber Laws from
Amity law School, Delhi, India
2003
Pursuing LLB
Chaudhary Charan Singh University (UP)
2018
PERSONAL INTERESTS
Traveling & Cooking
Published Blogs
[GDPR]
https://www.cyberlaws.org/general-data-protection-regulation-gdpr/
[BLOCK CHAIN]
https://www.cyberlaws.org/common-cyber-security-threats/
[STARTUPS]
https://www.cyberlaws.org/startups-are-easy-target-and-more-vulnerable/
Name : Rajneesh Gera
Contact : B2/B – 309, Janak Puri New Delhi – 110058
Mobile : +91 7678-631-337 +91 9899-609-331
Email : rajgera309@yahoo.com
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RAJIV ******
RAJIV KAPOOR,B.E (Chemical)1982,IIT(R)-TechnoCommercial And experienced Professional from Cement &other sectors
Results driven management executive with multifaceted experience of nearly more than 35 Yrs overall(25yrs. In Cement Industry). Delivered dramatic breakthrough improvements towards operational excellence by leading organizations to adopt business processes improvement techniques. Adept at conceptualizing profitable projects and managing very large operations encompass.
A challenging position in Process & Plant Operation and General Management. Excellence by means of continuous up gradation and using professional experience of Process & Plant Operation & Production & QC in cement Industry, Plant commissioning, stabilization & optimization, Project conception, technology finalization, project technical coordination & implementation, Energy savings, MIS reporting, etc. Well versed with working & maintaining all the norms of ISO 14001 & OHSAS 18001.
Sharp & Analytical Ability, Comprehensive technical work knowledge of working of latest & modern cement plants, excellent communication and interpersonal skill, excellent negotiation skills, good leadership quality, team spirit and decision making capability. Confidence in excellence through Collective achievement, Excellent General Management, work planning & execution. And negotiation skills
CORE COMPETENCIES
Project Management
Ø Conceptualizing and screening new projects and conducting feasibility studies to determine the viability based on technical, financial & economic parameters.
Ø Preparing detailed engineering, procurement/contracting and construction management plans.
Ø Monitoring Cost & Time over-runs to ensure timely execution of projects within budget.
Operations & Production Management
Ø Heading production operations with a view to ensure timely accomplishment of production targets within the time and cost parameters.
Ø Reduction of power & fuel consumption, enhancement of productivity, cost reduction.
Ø Determining the future needs and production capacity for producing required quantities of items on pre-defined standards and within financial costs.
Ø Achieving good/required PRI, NAV & OEE
Ø Planning & implementing the preventive & predictive maintenance schedules for improving the overall reliability and safety of plant equipments in power intensive business operations.
Process Engineering & Improvement
Ø Designing and implementing systems, processes and procedures to facilitate smooth functioning of overall production operations and enhance operational efficiency.
Ø Analyzing various processes / applications and recommending process modifications and equipment calibrations to enhance operational efficiency.
Ø Spearheading VA/VE & other continuous improvement initiatives across various processes.
Quality System Implementation / Quality Assurance
Ø Establishing Quality Management Systems across various processes to reduce rejection levels and ensure high quality standards at all the stages of production.
Ø Taking adequate measures like conducting assessments, audits and maintaining necessary records to ensure compliance with quality standards.
People Management
Ø Setting direction, energizing, mentoring, coaching, motivating, guiding and supporting teams.
Ø Developing, managing and monitoring the performance of multi-skilled large work force and conceptualizing need-based training programs for performing maintenance operations.
Strategy with respect technology and costing :
Strategic Thinking: Formulating & implementing effective strategies to achieve business objectives and ensure top line profitability.
Developing business policies & executing effective plans to assure achievement of agreed volume & profit objectives.
Preparing production budgets including overhead budget, maintenance budget and capital budget to enhance operations in coordination with the macro plans of organization.
CAREER RECITAL
Presently Working as Sr, consultant as Enegy Auditor for BEE for cement Industry………………………
……………………………………………………………………………………………………………………………………….From Jan’19 to till date—Vice President – Sales, Business Units-Industry & Utilities in Enocean Intellectual Solutions Pvt. Ltd. Gurugram,”AERATE”
———————————————————————————————————————From March 2017… to Dec. 2018, Worked with “Techrevo Engineers” an EPC Company dealing in ( Sugar, Pulp & paper, distilleries, glass, power, steel and cement ) as GM- Technical Cum Business Development and Heading AIR POLLUTION CONTROL DIVISION
……………………………………………………………………………………………………..
From 11.07.2016 to Jan 1st 2017 with Plant-Supervision, Denmark in Indian Office at Bangalore as Consultant and have been to Vietnam Cong Thang Cement Company for commissioning & Operations for 3 months.
…………………………………………………………………………………………………….
Worked as logistic Head in SKP Group for Binani group at Neem kaa Thanaa, Rajasthan
……………………………………………………………………………………………………..
Working From Feb 2015 to 10.07.2016: Working as Sr. Consultant
In process engineering, operation & process Improvements , projects, production, Productivity enhancement, cost reduction, savings, Improvements in manufacturing by six sigma …………………………………………………………………………………………………….Worked/Associated with Khaitan Beverages Pvt. Ltd as Head/Ceo from June 2012 to Feb 2015
………………………………………………………………………………………………………………..
Worked with Heaidelberge at Damoh as commissioning Associate for short period April 2012 to June 2012
As AVP ( Process Engineering. & Technical Services) In AMCL, NAGPUR from Dec 2011 to April 2012
……………………………………………………………………………………………………………….
From Nov. 2010 to Nov.2011 In Pawan Cement , Near Mount Rd. in Gujrat as GM (Operation, Production & works )
………………………………………………………………………………………………………………………………
Since Jul’09 with Calcom Cements, Lanka, Assam as GM – Works / Head-Plant / Projects till Nov.2010
——————————————————————————————————-
Jul’08-Jul’09 with ACC Ltd. (Holcim) Wadi, Karnataka as Head- Production & QC/Operation and worked successfully for achieving production targets, smooth operation, saving power and fuel, installing and commissioning AFR as secondary firing to reduce primary firing , cost reduction, maintain quality and overall productivity.
…………………………………………………………………………………………………………………
Mar’07-Jun’08 with JSW Cement, Tornagallu, Distt.-Bellary as General Manager – Cement Projects
Mar’06-Feb.’07 with JP Associate in their Himachal Projects as Project Manager
………………………………………………………………………………………………………………..
Dec 2002 to March 2006 with Technical Institute in Training & Placement as Head and academics as Associate Professor
Dec’00-Nov’02 with Ranbaxy Laboratories Ltd., R&D, Gurgaon as Sr. Research Scientist
————————————————————————————————-
Oct’82-Dec’00 with Cement Corporation of India Ltd. (CCI), mainly at Nemuch & Delhi Cement Grinding Unit, as Head/Manager-Production (last designation)
Commissioned CCI Nayagaon( Neemuch plant of 3,000 TPD IN 1987)
TRAININGS
A.Workshop on PQM conducted by ACC Holcim SWITZARLAND
B. 8 weeks’ training programme organized by Fuller International (USA) in 1987 on process and plant operation, process stabilization and maintenance technology
3.Talent Development Programme on Large Precalciner Kilns (Simulator based) conducted by NCBM
4.One year in CCI as Executive Trainee
——————————————————————————————————-
QUALIFICATION : B.E (Chemical)1982,UOR/Now IIT(R)
PERSONAL DOSIER
Date of Birth : 8th July 1960
Marital Status : Married on26th Jan 1985
Children : Two Daughters, one married & worked with M/s Infosys at Pune
And now in US AND Second one completed M.Sc. (Food & Nutrition)
From DU & topped And working as Nutritionist
Address : C-1402, JM Orchid, Sector-76,
Noida-201301(U.P) INDIA
Contact No : +91-84475275157, +91-120-4973898(Fixed land line),
Email Id : rajivkapoor1960@gmail.com,
Skyp Id : rajivkapoor1960
Passport Status : Valid Passport no. J4082539 till Oct 2020
Passion & Hobbies : SINGING, Played Cricket for UOR, Chess, Watching News
Sahil * ****
Summary
I can be best described as perseverant, action oriented and extremely hard-working with a flair for leadership. I am experienced in organizing marketing campaigns, handling brand promotional activities and event management. With an unwavering attitude to learn, I am eagerly seeking an environment where my knowledge and experience can be shared and enriched and I can prove myself as an asset to the organization.
Experience
Sales Operation Intern in ITC April 13th – June 23rd (2019)
· Handled the Sales & Operations of B-Natural Juices of ITC in Big Bazar stores of Rohini and Inderlok,
· Improved the saliency of B-Natural Juices in the current market scenario.
· Boosted the sales volume of B-Natural Juices by 87.5% with the help of innovative store activity and extra visibility in the allotted stores.
· Understood the operations related to the procurement of the product from the distributor.
· Improved relations with the Store Manager and Floor Manager to help the company generate Manual Purchase Orders.
Operations Intern in Schneider Electric June 1st – June 13th (2015)
· Worked as a Warehouse Operations and Floor Operations Intern.
· Functional understanding of warehousing and inventory management.
· Gained insight on the processes involved in the production of various products like Miniature Circuit Breaker (MCB), Switch Boards etc.
In-Plant Trainee in Bharat Electronics June 2nd – June 28th (2014)
· Went through an “In-Plant Training” in the departments of Inspection & Training, Quality Management & Assurance and R&D Department of the organization.
Skills and Competencies
· Proficient in Microsoft Excel, PowerPoint & Word.
· High technical knowledge of tuning complicated SQL queries.
· Thorough in database administration PostgreSQL.
· Good Communication skills and public speaking.
Certifications
· Lean Six Sigma Green Belt by KPMG
· The Complete SQL Boot camp 2020 (PostgreSQL)
Education
PGDM from Apeejay School of Management, New Delhi 2020
· Major: Marketing & Operations
· Volunteering: Synergy Cultural Fest (Core Member)
o Coordinated and organized the cultural fest “Synergy” of Apeejay School of Management.
o Managed various fields of work such as Public Relations (PR), Sponsorship and Out-Reach.
o Organized Apeejay School of Management’s first ever Pro-Show by calling in “Coke-Studio”.
Bachelor of Technology from Manipal Institute of Technology, Manipal 2016
· Major: Instrumentation & Control Engineering.
· Volunteering: Blitzkrieg Dance Crew MIT, Manipal.
o Worked as a President from EY 2013-2016.
o Managed a crew of 50 members and Won various Regional, National and International dance competitions.
o Represented India in Hip-Hop International in Las Vegas.
· Volunteering: REVELS Cultural Fest MIT, Manipal (Core Member)
o Coordinated and organized the 4-day cultural fest “Revels” of Manipal Institurte of Technology, Manipal.
o Managed safety and security during Revels and escorted various Pro-Show artists, like Farhan Akhtar, Nucleya, Papon, The Local Train etc.
Accomplishments
· Represented India in Hip-Hop International in Las Vegas.
· Campus Marketing Ambassador for brands like Redbull, Nike etc.
· Achieved certification in Lean Six Sigma Green Belt hosted by KPMG.
Priyanka *****
IT Associate Project Manager 2
Experienced Associate Project Manager with 4 years of a demonstrated history of working in the information technology Infrastructure, Storage, Backup, Application, Virtual/Physical Servers, Data Centre Deployment, and Migration projects(Storage & Cloud) and services industry leading all phases of projects and programs.
WORK EXPERIENCE
01/2015 – 07/2018
Senior Analyst, Services Project/Program Management Dell EMC Technologies Bangalore
Directed all phases of Storage, Backup, Cloud migration, Data Center Consolidation, transition and Migration projects, from Pre-sales to closure. Led new product development from concept to launch. Visited US customer locations to gather requirements, release checklists and plans. Secured an opportunity worth $85,000 for building a disaster recovery data center within fifteen days of first discussion Solely managed entire Boston enterprise account, USA districts projects. Led cross-functional teams of up to 25 people, offered them constructive feedback and successfully completed the projects on time. Coached individuals and teams on adoption and effective execution of Agile Scrum methodology and Framework
06/2014 – 01/2015
Product Support Engineer Flipkart , Bangalore
Resolved customer’s problems by providing information about products and services, processing orders, and capturing complaints Ran tests to determine the most effective product flows, decreasing the number of customer complaints by 75% over a month.
CERTIFICATES CAPM Certified (License # 1912315 ) ITIL® V3 Foundation Certified (GR750154724PS) SCRUM Master Certified Six Sigma Yellow belt certified EMC CIS ,Cloud Infrastructure Services Certified EMC Information Storage and Management Certified Project Management Professional (PMP) Trained Data center and Infrastructure Management Trained
NIRAJ ******
NIRAJ SUREKA
Mobile No. 91-7838573464
Email-nirajsureka@gmail.com
Career Objective
Seeking a position where I can enhance my existing skills and use them to my employer’s advantage.
Work Experience And Academic Profile In Chronological Order
Employer
Presently working with Shriram Piston & Rings Limited
Location
New Delhi
Job Title
Senior Planning Executive
Tenure
Dec 2010 onwards
Department
Central planning cell (CPC)
Job
Description
1) Prepared, controlled & analyzed production plans.
2) Handled revisions/amendments in monthly production plans.
3) Ensured timely deliveries to customer.
4) Managed inventory, reduced WIP, non moving & slow moving stock.
5) Reduced MIS(Management Information system) reports lead time through use of
SAP/APO/Advanced Excel/ CFT (Cross Functional Team).
6) Prepared half yearly/annual/next 3 years budget/business plan based on available capacity/resource, raised machine/resource requirement for shortages.
7) Controlled raw material & bought-out/outsourced parts in co-ordination with Purchase.
Prior Work Experience
Employer
Worked with Fiem Industries Limited
Location
Hosur (Tamil Nadu)
Job Title
PPC Executive
Tenure
April 2009 to Nov 2010 (20 Months)
Department
Production planning & Control (PPC)
Job
Description Job
1) Reviewed customer PO/contract & ensured communication to concern department
2) Reviewed daily production & customer supplies
3) Planned, monitored & controlled WIP on daily basis
4) Reconciled & analyzed data
Employer
Worked with Kotak Mahindra Bank Limited
Location
Mumbai
Job Title
Relationship Manager
Tenure
June 2008 to March 2009 (10 Months)
Department
Infrastructure Finance Department (Sales & Marketing)
Job
Description
1) Acquired new customers and developed long term relationship with strategic(HNW)
clients.
2) Disbursed loans to companies like M/s Prime Engineers, M/s Indian Humes Pipes,
M/s Rawassa Construction, M/s Bharat Udyog Limited, M/s Shapoorji Pallonji & Co. Ltd.,
M/s Gannon Dunkerley Etc.
3) Cross-sold LC, BG, CASA and Insurance, handled HNI customers.
Academics
Exam
Institute
Grade
Year of Passing
M.B.A (Full-time)
Institute of Management, Nirma University Ahmedabad
(Admission through IIM-CAT: Scored 96.38 percentile)
Among TOP-15 MBA colleges in India
2.344
2008
Prior Work Experience
Employer
Worked with Scooters India Limited (Public Sector Undertaking)
Location
Lucknow
Job Title
Graduate Trainee
Tenure
July 2004 to June 2006 (24 Months)
Department
Production planning & Control (PPC)
Job
Description
1) Ensured timely production and supply of material to achieve daily sales plan
2) Planned dispatch
3) Maintained departmental MIS
Academics
Exam
Institute
Percentage
Year of Passing
B. Tech.
(Mechanical)
I.E.T Lucknow (State Govt. Engg. College)
Among top 3 Engg. colleges in Uttar Pradesh
68.04%
2004
12th
Dr.Virendra Swarup
Education Centre, Kanpur
78.20%
1999
10th
Dr.Virendra Swarup
Education Centre, Kanpur
79.50%
1997
Personal Details
Date of Birth : 23-AUG-1981
Residential address : D406 AMBA G RESIDENCY AHINSA KHAND-2 INDIRAPURAM GHAZIABAD 201014 y Skills:
Automotive, Automobile, Production Planning & Control (PPC), Inventory Management, Supply Chain Management (SCM), Business Intelligence (BI), Corporate Planning, Inventory Control, Stock Management, Management Information System (MIS), Microsoft Word, MS Word, Microsoft Excel, MS Excel, Microsoft PowerPoint, MS PowerPoint, Microsoft Office, MS Office, PPT, SAP APO, Capacity Planning, Departmental MIS, ERP, OEE, WIP, Scheduling, Raw Material, Annual Budget, Strategic Planning, Strategy
Suresh *******
SURESH NANKANI
Jaipur, Rajasthan
Contact: +91-8003266787 | nankani.sunny@gmail.com
Senior Software QA Engineer
7.5 years of extensive experience as Senior QA Engineer and Database expert with Metacube
Software Jaipur
Senior QA Engineer having 7.5 years of experience with test planning, estimations, test
designing, test case creation, manual-automated test execution and bug tracking
Well versed with Concept of Agile Methodology, V-Model Methodology, SDLC, STLC, and
Defect Life Cycle.
Release planning and discovery work at client location (Harrogate, UK) and requirement
gathering sessions with customers
Working experience in Salesforce, E-commerce based applications, Mobile testing(iOS
&Android), Banking & Finance (BNFS) & Healthcare (HCLS) domain.
ISTQB Test Analyst and Oracle Certified Associate (level-1) Database 11g
CORE SKILLS SUMMARY
Salesforce.com
Datalaoder
JIRA
Mobile Testing
Apex Language
Stash-Bit Bucket
Ruby- Rspec-Capybara
Database testing
Adaptavist Test Management
PROFESSIONAL EXPERIENCE
1. Metacube Software, JAIPUR August, 2015 till date
Senior Software QA Engineer
Job profile and key responsibilities at a glance:
Working on Agile based project with experience in test planning, test designing, test
estimations and test execution
Requirement gathering, release planning and discovery work at client location (Harrogate,
UK), creation of user journey and highlevel user stories.
Leading and mentoring QA team members
User story refinement, grooming, sprint planning, sprint reviews and closure activities.
Testing of accounting and resource planning applications based on Salesfoce platform.
Test enviornment setup and code deployment through Jenkins.
Volume testing and volume data creation through Salesforce Dataloader.
Mobile testing of Expenses and Time entry applications on Android and iOS devices.
Test automation: System test creation through APEX language, UI automation through Ruby
Capybara- Rspec and test script execution through ATM and Saucelabs.
Continous Integration: Monitoring and maintaining System Test pipelines
Functional & Regression test case creation and execution of e-commerce applications.
Providing design reviews to product owner, story/defect demonstration to principle product
owner and engineering managers.
Involvment in recruitment process by providing interview questions and as secondary
interviewer in interview panel.
Mentoring and providing KT sessions to new team members and junior resources
Provided sessions on Mobile testing, ATM tool, Salesforce Data loader, Conga-Salesfoce
integrationn as continous learning process.
2. SYNTEL INC. PUNE October, 2012 to July, 2015
Software Testing Engineer
Job profile and key responsibilities at a glance:
Test Automation, database testing, manual testing of web based applications of BNFS and
Healthcare domain
Analyse business requirement and software requirement specification (SRS).
Test plan, writing functional test cases, test data preparation, test execution and defect
tracking.
SQL query writing and their execution for database testing which involves audit reports, email
notifications and back end data verification.
Test and defect management with various tools e.g.; SQuiDS, APPM, MKS Integrity and QC.
Communication with client, business analyst, developers for understanding business
requirement and analysis.
Production rollout testing(PPV/PIV)
Involved in estimations and billing related work using Oracle Primavera P6 tool.
EDUCATION & CREDENTIALS
B-Tech (Electronics & Comm.), 2011 from Rajasthan Technical University – Jaipur
Internship in ATC communications and Instrument Landing System from Airports Authority
of India, Jaipur International Airport.
Senior Secondary in year 2007 from Board of Secondary Education Rajasthan- Jaipur.
TECHNICAL SKILLS
Environment: Saleforce.com platform, Apex Language, Data Loader, iOS/Android, Hybris
(backed system of e-commerce based applications), Jenkins, Conga
Database: Oracle 11g, Sybase & MySQL
Test Automation: QTP/UFT 11.5x, Selenium Webdriver, Apex language, Ruby-Capybara
Defect Management Tool: JIRA, MKS Integrity, SQuiDS, APPM, QC & iTap
ACHIEVEMENTS
Oracle Certified Associate: Completed level-1 on the track on Oracle 11g Database
Certification
ISTQB certified: Teat Analyst, Agile and Foundation level
Got opprtunity to travel onsite (UK) for requirement gathering and discovery work
Multiple client recognitions for story demonstrations and sprint reviews
Awarded with SPOT recognition for successfully completing Q1 release in very aggressive
timeline.
Successfully completed Pilot-UAT project in a very short span of time with zero defect
leakage.
Got multiple client appreciations for logging critical defects and delivering QA code with zero
production defect
PERSONAL TRAITS
Ability to prioritize my work to meet deadlines.
Interest to learn new things & keep my skills upgrading
Good communication and interpersonal skills.
Ability to work in team with motivation and dedication
PERSONAL PROFILE
Date of Birth: October 1st , 1988
Father’s Name: Mr Ramesh Nankani
Permanent Address: 217-A Sindhi Colony, Banipark Jaipur 302016
Contact No. +91-8003266787
Marital Status Married
Nationality Indian
Place: Jaipur (Suresh Nankani)
Gowrishaankar *********
GOWRISHAANKAR K
166/308 Kathayammal Nagar
Maniyanur
Salem Mob: 9524932475
TamilNadu-636010. E-mail: gowriibs17@gmail.com
PROFESSIONAL SUMMARY Possess sound knowledge of advanced marketing and sales strategies. Proficient in coordinating marketing and sales team to achieve set objectives. Possesses excellent customer service and time management skills.
SKILLS Corporate communications Marketing strategies and campaigns Lead nurturing E-mail marketing Vendor management Sales forecasting Performance and process improvement
WORK EXPERIENCE Sales and Marketing Manager 02/2019 to Current Eco Green Systems LLP Hyderabad • Design and implement marketing and sales plans. • Determine annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume. • Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities. • Sets marketing schedules and coordinates with team and channel partners to implement strategies. • Develops sales strategies and approaches for products and services, such as special promotions, sponsored events, etc. • Analyse trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance. Project Engineer 07/2015 to 05/2016 Sobha Projects and Trades Limited Bangalore • Validate design issues related to MEP and suggest alternative solutions. • Assist in the receipt and review of MEP submittals. • Assist in the installation of MEP work. • Plan and manage day to day activities of MEP team. • Direct, monitor, ensure and control the activities of MEP Subcontractor. • Coordination and administration of MEP related materials, systems and shop drawings submittals. • Assist in the testing and commissioning of MEP equipment.
EDUCATION MBA: Marketing, 2019 ICFAI Business School, Hyderabad
B.E. Mechanical Engineering, 2014 Government College of Technology, Coimbatore
PERSONAL PROFILE
• Date Of Birth : 26/02/1991
• Languages Known : Tamil, English and Hindi
Place: Hyderabad yours faithfully
Date:
Hrishikesh ****
Hrishikesh Satish Gore (Technical Marketing Engineer) (B.E. Mechanical, Ex-MBA Marketing)
Contact: 8669114552/9403984393 Email id: hrishikesh.s.gore@gmail.com
Energetic & diligent professional with 5+ years of experience. Seeking to put proven skills in sales & marketing with a leading organization.
CURRENT WORK EXPERIENCE:
Name:-Forbes Marshall Pvt. Ltd
Job Role: Lead Engineer -Technical Marketing
· Working as a Lead Marketing Engineer for Steam Systems Division. Currently looking after Marketing & Sales for “Actual users” & “New Projects” business segments pan India level for Pharmaceutical & chemical industry.
· Key product management – includes sustaining, growing the existing product performance & introducing new products in the market.
· New business potential mapping, New product potential mapping, Driving new sales initiatives in Pharmaceutical & Chemical companies pan India level.
· Data Analysis on Engineer performance, Product performance, Monthly/Quarterly/Yearly business performance.
Work Duration: – Jun 2015 to Present (4 years- 3 months)
Key Result Areas & Awards:
· Youngest employee to win “Value Champion” award for the year 2018-19.
· New business potential mapping in Maharashtra, Chandigarh & Goa region in pharmaceutical plants (Resulted 1.5 Cr+ businesses in 2018-19)
· New energy saving solution finding done in solvent recovery/Distillation columns & ZLD plants which resulted in 20% energy savings for plant (Resulted 3Cr + business in 2018-2019)
· New business potential mapping in Dahej, Vapi & Vizag region in Chemical industries (Resulted 2 Cr. + business in 2017-18 financial year)
· Prevailing condensate recovery scenario and new business potential mapping in Coimbatore region (Resulted 1Cr. + business in 2016-17 financial year)
· Prevailing condensate recovery scenario for textile industry in Surat region (Resulted in 20% rise in condensate recovery product sell in Surat region)
· New business potential mapping for textile industry in Ichalkaranji region (Resulted 1Cr. + business in 2016-17 financial year) & in Bhiwandi region (Resulted 1.3Cr, + business in 2017-18 financial year)
· Number of new product trials at leading Pharmaceutical Chemical & tyre plants.
· Also represented Forbes Marshall in CII (Confederation of Indian Industry) conference in Hyderabad 2015.
PREVIOUS WORK EXPERIENCE:
Name: Esteem Power Equipment India Pvt. Ltd
Job Role: Trainee engineer-Design
· All Design related Training and Documentation in Fabrication Workshop.
Work Duration: – Jan 2014 to July 2014 (0 years – 7 months)
ACADEMIC QUALIFICATION:
· Pursuing Executive-MBA in Marketing from Symbiosis University (SCMHRD), Pune (secured 6.8 GPA in 1st year)
· B.E in (Mechanical Engineering) from P.V.P.I.T College, Sangli (Affiliated to Shivaji University Kolhapur.) in 2013 (secured 68.94%)
· H.S.C from Kasturba Walchand College, Sangli in 2009 (secured 80.17%)
· S.S.C. from Pradnya Prabodhini Prashala, Sangli in 2007 (secured 80.92%)
INDUSTRIAL PROJECTS:
Name: Steam Engineering Post Graduate Diploma Course at; “Forbes Marshall Pvt. LTD”
· This course is meant to enhance the career opportunities of fresh Engineers with extensive training in use of steam in industry.
· The Course covered Theory & Practical sessions in steam generation, distribution, utilization & energy conservation applicable to process industries like Textile, Food & Beverages, and Pharmaceutical & Chemical etc. where steam is prominently used.
· (Course Duration):- Sept 2014 to April 2015.
EXTRA CURRICULAR ACTIVITIES:
· Held post of Secretary of ‘CAPD circle’ (Career and Personality Development circle) in 2011-12.
(CO-Head of yearly working and Head of one college level event ”Brain Tech” And Head of one state level Techno-artistic event “INNOVATE”.)
· Held post of President of ‘CAPD circle’ (Career and Personality Development circle) in 2012-13( Head of yearly working and Head of one college level event ”Brain Tech” And head of one state level Techno-artistic event “INNOVATE”.)
Date – 8 / 9 /2019
SIGNATURE
HRISHIKESH SATISH GORE
www.linkedin.com/in/hrishikesh-gore-1806
Harpreet ******
HARPREET SINGH CHAWLA
Mumbai, India, IN • hchawla13@gmail.com • 7045711805
Front End Developer at Deloitte Consulting USI Pvt Ltd
Summary
• Web developer with 6 years experience in developing Front end/Full stack applications.
• Strong development experience with Core Javascript, ReactJs and Node Js
• Experience of Business Web Application with REST architecture.
• Experience in using JSON and API architecture to link with back-end applications.
• Building an application through the entire life cycle requirement gathering to delivering the end product following agile methodology.
• Strong presentation and oratory skills.
Skills
Technologies
React JS, Object Oriented Javascript, Angular ,HTML5,CSS3,Sass.
Database
Postgres SQL
Backend
Build Tools
Configuration Tools
Node Express
Webpack
GitHub
Work History
September 2016 – Present Consultant
Deloitte
I have worked with a team towards developing applications for various clients which involves front end as well as backend work. The applications involved processing large chunks of data and managing the responsive user interface of the applications for better look and performance.
Projects
1. Waste Management – The project involved building API’s for the front end salesforce application using Node Express with database as Postgres SQL. All the deployment is done on Amazon Web Services.
Responsibilities:
• Creating API’s using Node-Express concepts like Promises, Async Await.
• Setting up the express application from scratch, creating collections in postman and testing.
• Deploying changes on Amazon Web Services.
• Bug fixing the application in Express.
2. Telstra – This is a telecom client in Australia. The application involved building user applications which was used to lay out various new offers or promotions on their site.
Responsibilities:
• Creating web components using React JS
• Build a custom carousel library which takes a json object as a configuration and creates a carousel which can be deployed in anywhere.
• Extensive use of Object Oriented Javascript to build web applications.
• Building the design of the page using HTML5,Css3,Sass.
• Building the application using build tools like Webpack, Grunt
• Use of tools like AEM for data configuration
3. Scholastics – This is a education domain portal which involved building their web application using the
front end technologies like Javascript,AngularJS,HTML5,Css
Responsibilities:
• Creating web components using AngularJS,Javascript,HTML5,Css.
• Debugging and bug fixing in existing application
• Use of Adobe Target.
Mar 2014 – September 2016 Senior Software Engineer
Capgemini
I have worked with a team towards developing software applications for various clients which
involves Web as well as desktop applications. The applications involved processing large chunks
of data and managing the responsive user interface of the applications and websites.
Projects
4. Precision Fastening System -The application involved building a user interface for the
company Ingersoll Rand for their tightening tool. It involved working with Rest architecture,
Web sockets,HTML5,CSS3,managing large data through No SQL Couch DB. The technology
used was Angular Javascript, Object oriented Javascript.
Jun 2013 – Mar 2014 Software Developer
QX Ltd, Ahmedabad
I have worked towards developing responsive websites and software applications for our
internal clients within the organisation. My roles involved maintenance and creation of
Websites and web applications. Technologies involved were Dotnet, HTML,CSS.
Personal Information
Date of Birth 22nd August 1991
Languages English, Hindi, Gujarati, Punjabi
Hobbies Rapping, watching movies.
Education
Jun 2009 – May 2013 Bachelor of Engineering
G.H Patel College of Engineering and Technology
Information Technology Engineering
Extra-Curricular Activities
• Volunteered as a teacher at an NGO Bachhpan involved in teaching slum kids at Vallabh
Vidhyanagar, Anand. Won Debates as well as various group discussion competitions at college
level.
• Won rap/singing competitions by Radio Mirchi and various others.
Vicky ***** ************ ** *****
· Worked with the team of Doctors and assisting them.
· Handling the instruments and taking care of the patients.
· Injecting the essential drugs.
· Checking the patient’s vitals (BP, RR, PR, Temp. etc.) and analyzing.
· Collecting blood samples for the tests.
· Providing nebulizing facility to the needy one.
· Handling hardware and software for the Computer & Laptop.
· Installation of all software and windows.
· Assembling Computer and installing all necessary software
· Material planning as per bill of material, material forecasting etc.
· Preparation of RFQ, Rate evaluation, offer/ quotation, analysis for price/ rate contact,
comparative and negotiation, placement of Purchase Order.
· Survey market for the cost reduction in material.
Work Experience
1. In: Yuvo Medical Centre & Path Lab
As: Emergency Medical Technician (July, 2017 – Sep, 2018)
· Worked with the team of Doctors and assisting them.
· Handling the instruments and taking care of the patients.
· Injecting the essential drugs.
· Checking the patient’s vitals (BP, RR, PR, Temp. etc.) and analyzing.
· Collecting blood samples for the tests.
· Providing nebulizing facility to the needy one.
· Etc……….
2. In: JHG Marketing Pvt. Ltd.
As: Technical Officer cum Purchase Executive (August, 2015- March, 2017)
Responsibilities:
· Install and configure computer hardware operating systems and applications
· Monitor and maintain computer systems
· Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
· Troubleshoot system problems, diagnosing and solving hardware or software faults
· Replace parts as required
· Provide support, including procedural documentation and relevant reports
· Follow diagrams and written instructions to repair a fault or set up a system
· Support the roll-out of new applications
· Respond within agreed time limits to call-outs
· Work continuously on a task until completion (or referral to third parties, if appropriate)
· Rapidly establish a good working relationship with customers and other professionals
· Conduct electrical safety checks on computer equipment.
3. In: JBJ Industrial Traders
As: Purchase Executive (December, 2013-July, 2015)
· Worked with this firm as Sales & Purchase Executive.
· Attending meetings to understand the client requirements and making them happy with the Best quality product.
· Maintaining the sale /purchase register upto date.
· Tender work with the well-knowned firm BHEL, DTTDC, CPWD.
· To handle all Documentation Work.
· To prepare the Purchase Order at the time of finalization with the suitable terms and conditions.
4. In: Delhi Tourism & Transportation Development Corporation – A Govt. Undertaking
As: Secretarial Assistant under Superintending Engineer (April, 2009-August, 2012)
· Taking dictation on computer.
· Preparing the BOQ, RFQ, NIQ, NIT, Schedule of Work, Presentation, Draft, Tender’s Document, Letter, Note sheet, Allowance of Civil and Electrical Work.
· Uploading the tenders on Govt. website.
· Maintaining the records of all files.
· Working under the guidance, with the Executive Engineer (Civil & Electrical) and Assistant Engineer (Civil & Electrical).
Education
· Passed Secondary Class from N.I.O.S.
· Passed Senior Secondary Class from N.I.O.S.
· Completed B.B.A. from Global Open University.
· Certificate in Graphic Designing.
· Certificate in Hardware and Software.
· Diploma in Interior Designing from SAI School of Interior Design.
· Certificate Course of EMT-B (Emergency Medical Technician).
· Certificate from HEAL YOU FOREVER FOUNDATION (NGO) for teaching the students and helping poor.
Skills
· MS Office: Word, Excel & PowerPoint.
· HTML, DHTML.
· Adobe Photoshop.
· CorelDraw upto 11 Version.
· Hardware & Assembling Computer.
· Software and windows installation.
· Internet Surfing with Email Configuration.
Hobbies
· Driving Car & Riding Bike.
· Listening and Singing Songs.
· Watching Movies and YouTube.
· Helping the needy person.
· Providing consultation with Doctor for the needy.
Sandeep *****
Professional Summary
MBA professional possessing 7+ years of experience in Client Relationship Management, Business Development, Lead Generation, New Client Acquisition and Retention Adept at developing effective networking with business decision makers and turning business prospects into clients.
Core Qualifications
· Proven abilities in identification, and exploitation of profitable business opportunities.
· Demonstrated results in meeting Business goals.
· Able to work effectively as an independent or part of a team.
Experience
Team Lead – Business Development EVRY India
07/2015 – Present Bangalore, IN
· Targeted focus on the Energy and Utilities domain along with Manufacturing and ISVs.
· Have several $1 Billion USD and above prospects in my pipeline.
· Actively managing the entire sales life cycle for my subordinates.
· Extensive market research and prospecting clients through different channels.
· Drive and acute attention to detail in ensuring all sales opportunities to EVRY are captured and explored. Managing and maintaining a pipeline and ensuring all sales administration is current. Closely follow up and chase the pipeline accounts.
· Identified Potential Prospects and scheduled in person meetings with onsite management.
· Effectively interact with engineering team, pre-sales, delivery heads and management from setting up capability calls to successful closure.
· Design and run various marketing campaigns. Participated in CEBIT conference representing EVRY
Achievements
· Achieved $450K USD business revenue target for the current fiscal.
Sr. Business Development Executive Unisys India Pvt Ltd
12/2014 – 05/2015 Bangalore, IN
Managed all aspects of marketing and sales campaigns including, but not limited to, working on scripts and streamlining lead generating activities.
Responsible for the development of new business opportunities by facilitating SME discussions/one on one presentations/conference calls/webinars.
Responsible for the entire sales life cycle and for achieving predefined targets on pipeline/quarter.
Initiated and developed relationships with C-level executives at Fortune 500 Companies.
Collaborated with customers and partners to understand their IT infrastructure and business models; exploring how Unisys solutions could enable their business objectives and strategies.
Was responsible for lead generation life cycle: Identification, information collation, qualification, contact, interest generation and culminating in prospect conversion.
Analysed customer needs in terms of current business challenges, identified opportunities and potential solutions.
Proficient at using CRMs like SFDC, MS Dynamics and ZOHO.
Established and maintained good relations with both internal and external stakeholders.
Sr. Business Development Executive ObjectWin Technology 09/2013 – 09/2014 Bangalore, IN
Worked on different aspects of the sales life cycle including, but not limited to, market research, lead generation, opportunity qualification, etc.
Worked with major oil & gas companies like: ExxonMobil, Chevron, Wood group, Ensco, Transocean on IT staffing and vendor relationship management initiatives.
Market research involved the effective usage of tools like: LinkedIn, Jigsaw, Hoovers and Zoom Info, etc.
Account sales campaign planning – Owning and maintaining Account Plan process & sales funnel Management.
Was able to successfully meet all the given targets – Monthly, quarterly and annually.
Was involved in the requirements gathering phase as I understood the customers’ needs accurately.
Handled and managed company’s key revenue generating accounts.
Achievements
· Have closed profitable deals with the following companies: Chevron and Ensco.
Business Development Executive Span Systems
11/2011 – 09/2013 Bangalore, IN
· Built business approach to generate valuable opportunities by reaching potential customers.
· Handled various aspects of the sales cycle.
· Understood prospect’s internal IT systems & identified strategies for profitable business alliances.
· Built potential prospects which in turn lead to a strong sales pipeline.
· Extensive market research and prospecting clients through different channels.
· Contacted prospects across various verticals to generate an initial interest in our offerings.
· Co-ordinated with engineering teams, pre-sales department, delivery heads and management from capability calls to closure.
· Scheduled F2F meetings for the onsite management.
· Analysed the factors prompting prospects participation in conferences and forums.
Achievements
· Have closed a deal with IMA Financial Corporation to the tune of $150K USD.
Education
· MBA in Marketing, Dayanand Sagar, Bangalore (2008-2010)
· B.E in Information Science, SJBIT, Bangalore (2001-2006)
Hansraj ********** ********* *********** ********* ******** ********* *******
Career Objective:
Looking for a job in Logistics/Purchase/Warehouse Department as a Logistics Executive (Senior Designation) and to work in a reputed corporate organization, where I can contribute, learn and build my career and play a key role in the development of the organization. Posses good analytical and problem solving ability with quick decision making trait and interpersonal skills. Ability to cope with high-pressure environments and easily adaptable to new work environments. I would like to build a successful career in your Industry that offers professional growth while being resourceful, innovative and flexible.
Career Profile:
Ø Detail – Oriented ,efficient and organized professional with extensive experience in store activities and Logistics activities.
Ø Possess strong written and verbal communication and interpersonal skills.
Ø Proficient in handling all warehouse related functions and logistics and store management.
Ø Extensive knowledge of warehouse management systems and services
Ø Ability to handle multiple tasks and meet deadlines
Ø Proficient in Microsoft Word, Excel and Internet.
Ø Ability to take initiatives and work under minimal supervision
Ø Positive attitude with excellent time management skills
Ø Have ability to work with deadline and time set by management.
Ø Expertise in managing store operations.
Academic (Educational Qualification):
Ø B.COM ( Bachelor of Commerce) From Calicut University
Addidtional (Computer ) Qualification:
Ø HONOURS DIPLOMA IN INFORMATION & SYSTEMS MANAGEMENT from APTECH COMPUTER EDUCATION.
Ø DIPLOMA IN COMPUTER APPLICA TIONS (Passed with CREDIT) FROM NCC – THE NATIONAL CENTRE FOR INFORMATION TECHNOLOGY, UNITED KINGDOM , from APTECH COMPUTER EDUCATION.
Area of Interest:
Ø Logistics, Warehouse , stores,purchasing,financial accounting,cost accounting.
Strength:
Ø Self – Confident and Self- Motivated.
Ø Aiming for knowledge , intellectual and career development.
Ø Dedication, team spirit and ability to get along well in a multicultural society.
Ø Quick learner , hard working and goal oriented.
Ø Greater adaptability to new environment / technology
Ø Good listener, observer, committed to work, punctuality and friendly attitude .
Professional Experience:
1.
Company : AJM Kooheji Group, Bahrain
Duration : 7th December 2009 To 3rd May 2018
Designation : Assistant Manager Executive (Ware House Cum Logistics)
Job Responsibilities:
Ø Accounting for ensuring day to day operations of the stores function carried out in a safe, efficient and cost effective manner
Ø Controls the warehouse by ensuring that all materials are correctly handled and recorded as per the standards and procedures laid out by the company.
Ø Store activities related to inward & outward movement of materials
Ø Maintaining all records related to PO, GRN, Bills/Challans, Gate Pass ,preparation of GRN and forwarding the same to the concerned division for posting in the inventory system
Ø Verification of goods received as per the specification/PO
Ø Dispatching the materials to the respective site without any delay.
Ø Maintaining Stock verification records and stock records on monthly basis.
Ø Maintaining Stocks Location wise, Group wise, Model wise and arranging/Issuing stocks according to FIFO/LIFO method.
Ø Stock reconciliation physical Vs system stock and physically checking the materials on a monthly basis.
Ø Responsible for Inventory Control
Ø Handling loading and unloading Labours
Ø Monthly stock statement to be submitted to finance department.
Ø Carrying out cycle count of stocks, auditing of stock accuracy to achieve inventory accuracy
Ø Analyzing slow moving and obsolete items, excess and shortage stocks
Ø Handling Customer Queries
Ø Preparing Day to Day reports,attending phone calls and resolving customer issues (non technical) and handling emails and customer escalations.
Ø Ensuring the materials are located in the stores with proper identification.
Ø Stock checking procedures are maintained as per the inventory policy.
Ø Preparation and presentation of stores related reports
Ø Managing of material flow and processes as per standard
Ø Coordinating with other divisions to get the purchase order from the customer in order to facilitate quick and timely delivery.
Ø Receiving and checking the material consignment arrived via sea and air freight services, receiving all in coming items as per quality and quantity, against freight documents.
Ø On request from various sales outlets, I’m creating inter transfer documents through which I can send the newly arrived items for display.
Ø Taking print outs of delivery notes sent by the division through the software system.
Ø Arranging the delivery in case of emergency request from the customer.
Ø Emailing daily dispatch details to all divisional managers.
Ø Coordinating with various divisions matters regarding material arrival, delivery dispatch and also forwarding the original delivery note and other documents to the concerned divison.
Ø I’m responsible for arranging the payment of delivery charges to the freight forwarder in case of consignment coming via airlines
Ø Clearance of scrap as per company procedure
Ø As a team member of warehouse division, I’m also responsible for reserving the stocks in the system that are meant for export on the instruction from the concerned division
Ø Arranging of packing materials and stationaries by coordinating with the purchase department.
Ø Maintaining petty cash and daily attendance register
Ø Attending the meetings with the auditors along with my boss and giving clarifications to their queries.
Ø Issuing items against authorized documents and requisition only.
Ø Maintaining records of all receiving and dispatching of goods, stores area & ensuring that the items are placed in a proper and orderly manner.
Ø Coordinates and participates in physical stock verification on year-end.
Ø Visual inspection of physical stock and damages in stores on daily basis.
Ø Reporting the details regarding all incorrect and damaged items to the warehouse manager.
Ø Trains the stores assistants regarding the procedures to be followed in executing various jobs and properly delegating various stores jobs to the assistants.
Ø Preparation of MIS report on monthly basis such as space occupancy report.
Ø Closely monitoring with the concerned division on the shortage, damaged and rejection of materials.
Ø Monitoring the fleet of vehicles with the help of stores supervisors and reporting any repair work to the human resources department in order to get the vehicle repaired. In our company human resources department is responsible for the repair work of vehicles.
Ø Monitoring warehouse hygiene,report any safety hazards to the logistics head.
Ø Preparing the daily dispatch report and maintaining all the documents required for dispatches & stock receipts.
Ø Ensure that all the material received are updated in the system on a daily basis.
Ø Supervising and arranging of the goods in brand wise, style wise and size wise in the racks.
Ø To oversee the documentation regarding the GRN of all accounted goods (receipt and returns) are sent to accounts department.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To plan that work is completed in the stipulated working hours
Ø Attend warehouse review meeting to measure the performance and discussing the issues/problems faced during the warehouse operations.
Ø Motivating, organizing and encouraging the teamwork within the work force to ensure that the productivity targets are met.
Ø Ensuring that the customer signature is embossed on all the delivery notes and other stores delivery documents.
Ø Preparation of return inward vouchers for all the incoming materials coming back to the stores from the customer.
Ø Ensuring that the physical stock verification is done every quarterly and passing adjustment entries to correct book stock in order to match the figure with the physical stock.
Ø Ensuring smooth functioning of the Office / Warehouse & maintenance of office and sending the monthly expense claims to accounts on time.
Ø Placing purchase request for medicines required for the first Aid box, pantry and stationary items.
Ø Managing the store that includes supervision of misc. report, inventory control, stock update and keep the proper accounting in all respects.
Ø Co-ordination of various jobs with head office, purchasing and all other concerned divisions.
Ø Preparing of various stock statements as per head office requirement such as monthly stock statement.
Ø Checking physical stock position as per main stock ledger.
Ø Maintaining all types of warehouse records and material tracking system in warehouse
Ø Organizing daily and monthly physical stock verification and matching with book-stock in line with company requirements
Ø Reporting any plumping, electrical and A/c problems to the maintenance department.
Ø Visual inspection of stock received for damages
Ø Coordinating with the sales team for priority dispatches.
Ø Ensuring that the necessary steps are taken for replacing the damaged items which are given to the customers.
Ø Verifying delivery address, phone number for individual customers and verifying any commitments given to individual customers and dealers.
Ø Arrange the packing team to pack the product as per the order.
Ø Picking the material as per the part code mentioned in the delivery order.
Ø Clarify the shortage and excess of material.
Ø Ability to recognize the product as per the requirement and delivering within time.
Ø Communicating and coordinating between Executives and operational heads.
Ø Handled virtual store locations
Ø Preparing barcode stickers for sticking on the materials to be dispatched to our B2B customer.
Ø Monitoring zone level (within warehouse) inventory, suggesting & implementing corrective actions on same.
Ø Monitoring the stores operation by handling stores records and documentation, tracing material transactions using sage accpac, maintaining stock integrity.
Ø Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.
Ø Ensure warehouse floor management to optimize space utilization for proper stock rotation and have perpetual stock audit to ensure nil variance.
Ø Analyse the situation, and solving a wider range of difficult to complex administrative issues.
Ø Maintaining smooth inter-departmental relationship
Ø Receiving and storing of purchase returns and defective goods
Ø Coordinating with the service department regarding replacement of materials under warranty. I prepare inter transfers to the service department for making emergency material replacement for the customer, there by contributing to the process that increase customer satisfaction.
Ø Recognized for excellent performance during performance appraisal.
Ø Contributed as a member of the warehouse team to win the best performing division award with in the company
Ø Maintain good rapport with all customers and employees.
2
Company : Ritz Carlton Hotel Company LLC, Bahrain
Duration : June 25TH 2007 – Oct 31st 2009
Designation : Supervisor – Engineering Stores
Job Responsibilities:
Ø Ensuring day to day operations of the stores function are carried out in a safe, efficient and cost effective manner
Ø Maintaining the records pertaining to material receipts and consumption.
Ø Stock checking procedures are followed as per the company policy.
Ø Preparation and presentation of stores related reports.
Ø Periodic stock verification and reconciliation and maintaining minimum and maximum stock level and also conducting physical stock verification on year end.
Ø Managing of material flow and processes as per standards followed by the company.
Ø Coordinating with all departments for consolidating relevant documents required for the processing of the documents required for suppliers payments.
Ø Coordinating with the purchasing department for getting the purchase order.
Ø Receiving and checking the new spare parts and reconditioned parts arriving through sea and air consignment, as per quality and quantity, against the delivery note provided by the supplier.
Ø Creating new item codes ,item name and description under different item categories mentioned in the inventory system maintained by the company.
Ø Creating store transfer requisition for items requested by various departments and technicians working in the engineering department.
Ø Parts arrangements in proper location inside the stores every day.
Ø Attending meetings with the Auditors to answer their queries regarding store operation.Placing of items according to serial number, item code, item category and location wise to all the stocks.
Ø Issuing items against authorized documents and requisition only.
Ø Maintaining records of all incoming and outgoing items.
Ø Maintaining stores area & items are kept in a proper and orderly manner.
Ø Visual inspection of physical stock for damages in the stores on a daily basis.
Ø Preparation of reports concerning all incorrect and damaged items and submitting it to the head of engineering dept.
Ø Trains and directs the work to stores assistants.
Ø Preparation of MIS report on monthly basis
Ø Closely monitoring with purchase team on the shortage and rejection of materials.
Ø Managing the overall store and purchasing activities and budgeting.
Ø Carrying out inventory / warehouse management of equipments; replenishing stock items by raising purchase request.
Ø Maintaining the stock of material without any variance by conducting stock verification
Ø Ensuring implementation of FIFO, Quality Systems & other requirements in stores.
Ø Maintaining stock records on monthly basis; implementing stores system by monitoring material movement in stores.
Ø Providing monthly report to Superiors on monthly basis.
Ø Responsible for all the filing jobs of the stores in a systematic manner.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To ensure that the work is completed within the stipulated working hours.
Ø Maintaining stock verification records
Ø Arranging/Issuing stocks according to FIFO/LIFO method.
Ø Co-ordinate with purchase department for clearance of purchase order.
Ø Deal with the suppliers of the material.
Ø Updating of all store related documents
Ø Monthly stock statement to be submitted to the finance department.
Ø Carrying out cycle count data processing, auditing of stock accuracy to achieve inventory accuracy and investigating causes of inventory inaccuracy.
Ø Analyzing slow and obsolete items, excess and shortage stocks
Ø Attending phone calls and handling emails.
Ø Ensuring that the materials are located in the stores with proper identification.
Ø Ensuring Vendor stock receipts / GRN are accounted to book stock in time.
Ø Ensure that the physical stock is verified every quarterly and adjusting entries are entered in the system in order to correct the system stock . This process also involves taking approval from the management for passing the adjusting entries to correct the system stock.
Ø Handling of petty cash and sending the monthly expense claims to accounts.
Ø Ensuring that all operational needs of the technicians are met.
Ø Preparing material receipt notes on a daily basis.
Ø Submitting purchase request with all the supporting quotations to the purchasing department in order to get approval from the senior management and prepare the purchase orders duly signed by the management.
Ø Sending product enquiries to various suppliers and follow up with the suppliers for getting price quotations.This job also involves price negotiation in order to get the best price from the supplier and it lead to significant financial cost savings to the company.
Ø Keeping all records of spares for plant machinery and vehicle.
Ø Planning and co-ordination with various departments for receiving and issuing of materials in an optimum way.
Ø Setting of minimum and maximum stock level of various items in the inventory in order to ensure the availability of materials on demand.
Ø Maintaining all types of store records including statutory records(duplicate copy of engineering related maintenance contract).
Ø Visual inspection of stock received for damages and raising claims wherever applicable.
Ø Proper storing as per stacking norms.
Ø Follow up with the purchasing department for the timely processing of purchase orders.
Ø Fax the purchase orders to the suppliers and follow up with the supplier to get timely delivery of various engineering items.Maintaining good relationship with the suppliers.
Ø Conducting market study in order to get new suppliers – the objective of this job is to increase the supplier base of the company.Arranging timely payment for the outstanding invoices of the suppliers in order to maintain a good business relationship
Ø Abiilty to handle any stores activities assigned by the department head.
Ø Preparing of monthly stock statement
Ø Coordinating with the receiving clerk of the accounts department to issue credit or debit note for the items received short or excess.
Ø Reconciliation of sundry debtor and creditors account
Ø Submitting daily stock report & month end stock statement to the account department
Ø Conducting monthly inventory review meeting.
Ø Issuing of materials,(As per the issue slip, through stock transfer note for internal use).
Ø Improved the inventory accuracy level to 95% through proper inventory count & control.
Ø Material procurement for all category of items as per project request.
Ø Follow up with the suppliers for timely dispatch of materials.
Ø Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.
Ø Ensure that all stores safety and security precautions and measures are being complied with at all times.
Ø Material planning and scheduling for different items, and interface with foreign/local vendors for the timely purchase of materials.
Ø Ensures timely submission of reports to the finance department regularly.
3
Company : AL-AIN ROTANA HOTEL, Al Ain, United Arab Emirates
Duration : 23rd May 1999 – June 23 2007
Designation : Store keeper / Engineering Secretary/ Job Controller
Job Responsibilities:
Ø Managing day to day operations of the stores functions.
Ø Maintaining the records pertaining to material receipts and consumption
Ø Stock checking procedures are followed as per the company policy.
Ø Preparation and presentation of stores related reports
Ø Periodic stock verification and reconciliation.
Ø Maintaining minimum and maximum stock level
Ø Coordinating with the purchase dept to get timely delivery of items from the suppliers.
Ø Receiving and checking the new spare parts
Ø Creating store transfer requisition for items requested by various departments and technicians.
Ø Parts arrangements in proper location inside the stores every day
Ø Attending store audits and answering queries raised by the auditors.
Ø Receiving all in coming items as per quality and quantity, against the delivery note provided by the supplier as well as the purchase order of the company.
Ø Arranging all the items in proper locations, storage and preservation with proper identification.
Ø Coordinates and participates in physical stock verification on year-end.
Ø Reporting all incorrect and damaged items to head of engineering dept.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To plan that work is completed in the stipulated working hours
Ø Maintaining all records related to stores administrative work.
Ø Maintaining stock verification records, aranging/issuing stocks according to FIFO/LIFO method.
Ø Physically checking the material stock on a monthly basis.
Ø Monthly stock statement to be submitted to the finance department.
Ø Analyzing slow and obsolete items, excess and shortage stocks
Ø Inventory management softwares like FIDELIO( HOTEL MANAGEMENT SOFTWARE) and FBM(FOOD ,BEVERAGE ,MATERIALS) were used in my day to day work.
Ø Ensuring that purchase orders raised for materials and spares are accurate and as per the requirement of the company.
Ø Keeping all records of spares for plant and machinery
Ø To ensure adherence to quality systems & practices.
Ø Maintenance of Material Stock Register / Transfer Register
Ø Able to handle stores & related activities as assigned by the Head
Ø Follow up with the suppliers for the timely delivery of items.
Ø Handling all incoming and outgoing correspondence of engineering department .
Ø Drafting of letters & emails for day to day general administration, upkeep and maintenance of office.
Ø Monitoring daily attendance of the staff and preparing the monthly attendance summary and sending it to finance dept.
Ø Providing both clerical and administrative support to the chief engineer in order to run the engineering department smoothly.
Ø My day to day job also include word processing, copy typing, letter writing, dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries, arranging meetings/appointments and organising travel for staff.
Ø Used a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc.to produce correspondence and documents, devising and maintaining office systems.
Ø Attending meetings, taking minutes and keeping notes, liaising with staff in other departments and with external contacts, ordering and maintaining stationery and equipment supplies.
Ø Organising and storing paperwork, documents and computer-based information, photocopying and printing various documents.
Ø Document control for sensitive documents like engineering drawings.
Ø Responsible for receiving all written maintenance request and telephone maintenance request for various kinds of job.
Ø Distributing the job request to technicians according to the trade, ensuring that the job is completed within reasonable time.
Ø Maintaining the job register to record the day to day maintenance jobs that are done by the department .
Ø Preparing a summary report of the total number of jobs done for a particular month in each trade and responsible to report any backlogs in jobs to the chief engineer.
4
Company : UNIVERSAL INSTITUTE OF INFORMATION TECHNOLOGY,
Kannur District, Kerala State, India
Duration : 8th November 1998 to 18th May 1999
Designation : Software Instructor
Job Responsibilities:
Ø Engaged classes for students preparing for ‘A’ level examinations
Ø Also taken classes for Information technology subject at the graduate level.
5
Company : NATIONAL INSTITUTE OF ENGINEERING TECHNOLOGY,
Kannur District, Kerala State, India
Duration : 18th March 1996 to 25th December 1996
Designation : Faculty for Computer Studies.
Job Resposibilities:
Ø Have taken computer classes for course in MS-OFFICE,Foxpro,’C’ Lnaguage.
Ø Have taken classes for Information Technology subjects for Engineering diploma students.
Praveen ******** ** *******
CAREER OBECTIVE
To associate with an innovative and vibrant organization which allows me to make the best use of my knowledge and competencies to add va
EDUCATION
Bachelor of Business Administration (BBA)
GOGTE COLLEGE OF COMMERCE, BELGAUM
KARNATAKA UNIVERSITY, DHARWAD
YEAR 2006 (AGGREGATE: 71.75%)
ORGANIZATIONAL EXPERIENCE
Wisdom Bridge Management Consultants
ROLE: HR MANAGER
DURATION: APRIL 2017 TO PRESENT
ROLES AND RESPONSIBILITIES
· RECRUITMENT
· INDUCTION
· TRAINING
· PROFESSIONAL DEVELOPMENT
· PERFORMANCE MANAGEMENT / APPRAISALS
· MAINTAINING WORK CULTURE
· RESOLVING CONFLICTS
· EMPLOYEE RELATIONS
· REWARDS AND RECOGNITION
· EMPLOYEE ENGAGEMENT
· LEGAL KNOWLEDGE IN POLICY FORMATION
· GRIEVANCE MANAGEMENT
· CLIENT RELATIONS
· PAYROLL MANAGEMENT
· ATTRITION AND RETENTION
· EXIT FORMALITIES
Ø I was also deployed at a client location (Product based Software Company) to take care of end to end HR Generalist and Managerial activities. I have recruited Software Engineers, Application and Product Support Engineers, Web Developers and Sales candidates for the client.
Ø Also, I had an opportunity to bring changes to the existing policies of the organization and introduce new policies for the betterment of the organization.
Ø In addition, I pro-actively conducted the Employee Engagement Program for the client and took employees out for playing bowling and arranged lunch for them at a hotel.
Cognizant
ROLE: TEAM LEADER
DURATION: OCTOBER 2010 TO MARCH 2017
ROLES AND RESPONSIBILITIES
Initially worked in a US Mortgage Process:
· Providing Escrow and Non-Escrow Services to the clients
· Team Management
· Active Participation in Process Automation
· Monitored and performed second level quality checks (6 eye) to ensure high quality output
· Training – Providing Process trainings for new joiners, Refresher training for existing employees and Cross training associates in multiple sub-processes
Later on got opportunity in HR Generalist activities:
· RECRUITMENT
· INDUCTION
· MAINTAINING EMPLOYEE RECORDS
· COMMUNICATING HR POLICIES
· ISSUING RESPECTIVE LETTERS
· TRAINING
· GRIEVANCE HANDLING
· EMPLOYEE ENGAGEMENT
IBM Daksh
ROLE: SENIOR EXECUTIVE
DURATION: NOVEMBER 2006 TO SEPTEMBER 2010
ROLES AND RESPONSIBILITIES
· Worked with a Credit Rating Bureau in Business Investigation and managed Business Credit Reports
· Acted as a SME, led teams, trained and managed data reporting
· Monitored teams in various projects (inbound and outbound)
· Took initiative in process queue management in outbound operations and managed the automatic dialer tool in churning out the business cases more effectively and efficiently.
Kunal ***** ******* ********** *** ******** *********** *********
Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
QUALIFICATIONS AND CERTIFICATIONS
PRINCE2- Projects in Controlled Environment foundation and practitioner certified by Axelos and PeopleCert, DAFM- Diploma in Animated Film Making from Maya Academy of Advanced Cinematics, Economic and Finance ambassador at INMUN- Indian Model United Nations.
WORK EXPERIENCE
WEBCANNY AND ORIGIN CALL CENTRE
August 2016 – May 2018
MANAGER – PROCESS AND BUSINESS DEVELOPMENT
– Coordinating day-to-day execution of the process
– Identifying and implementing changes to the process
– Establishing relationships with executives and CXO
– Getting new processes and business to the company
– Responsible for getting data for existing processes
– Communicating new and changed policies
– Ensuring standards and procedures are being followed
– Facilitating resource commitment and allocation
– Identifying and implementing process improvement
– Act as focal point for the process, communicate with clients, service providers and management
– Facilitate resolution of issues with items not complying with the process
– Notifying the participants in the process when standards and procedures are not being followed
– Establishment of measurements and targets to improve process effectiveness and efficiency
– Responsible for evaluating the performance of the process
– Assists auditing of the process for compliance with documented procedures
– Defines those parts of the process framework not defined by the process owner
AV INFO SOLUTIONS
September 2012 – August 2016
ASSISTANT MANAGER – October 2015 – August 2016
– Achieving sales targets
– Achieving attrition target
– Submitting systematic report presented to manager
– Interacting with clients
– Attending conference calls, meetings with clients
– Calibrate with clients and quality analysts to ensure superior quality standards
TEAM LEADER – September 2014 – October 2015
– Taking calls if required
– Making sure daily targets are achieved
– Identify training requirements for team
– Ensure service level agreement is maintained on a daily basis and are adhered
– Doing performance appraisals and skip level meeting – monthly, half yearly and annually
– Motivating team by organizing contests
– Rewarding deserving members
SUBJECT MATTER EXPERT AND TRAINER – September 2013 – September 2014
– Collaborate with existing training staff and management
– Identifying and implementing changes to process
– Train, coach and give feedback to existing and new staff
– Responsible for getting data for existing processes
SENIOR EXECUTIVE – September 2012 – September 2013
– Daily targets
– Cold calling
– USA shift
– Blended process
COMPUCELL TECHNOLOGIES
August 2011 – September 2012
SENIOR EXECUTIVE
– Sales
– Outbound
– UK shift
EDUCATION
SUNRISE UNIVERSITY
2011 – 2015
BACHELOR’S OF ENGINEERING IN COMPUTER SCIENCE
SKILLS
LANGUAGES KNOWN
English
Hindi
Marathi
Gujarati
SOFT SKILLS
Motivation
Public Speaking
Active Listening
Detail oriented
LEADERSHIP SKILLS
Responsibility
Mentoring
Goal setting
Conflict resolution
Negotiation
Risk management
ORGANISATION SKILLS
Decision making
Time Management
Delegation
Event planning
SOCIAL AND LIFE SKILLS
Teamwork
Patience
Handling criticism
Adaptability
Empathy
HARD SKILLS
Microsoft office
Adobe creative suite
3ds Max
Data analysis
SEO
SEM
Graphics designing
HTML
JAVA
C and C++
Visual basics
And Many More
ACHIEVEMENTS
Best Technology Savvy Award, Best Boy of the Year Award, 1st place in district-level science exhibition, Scholarships and Medals in All India Talent Search Examination, Dr. Homi Bhabha Balvaidnyanik Competition, Unified Council, Cyber/ Science/ Math Olympiad, various Track and Field events.
Shanker ******** ********** ************
PROFICIENCY FORTE – For resume call 9910612773
Senior management customer operations professional with 19 years of experience in senior leadership roles across diverse organizations. Strong and proven track record of delivering profitable growth in highly competitive markets, developing and implementing strategies for new services. Exploring challenging managerial assignments with a professionally managed organization
Expertise In
________________________________________
Customer Service Delivery
P&L Accountability / Management
Resource Planning & Management
Team / People Leadership
Business Development
Channel Management
Services Sales Planning / Enablement
Business Innovation & Agility
Continuous Service Improvement
Innovation & Capability Growth
Process Simplification & Re-Designing
Cost Reduction Strategies
Performance Management
Productivity Optimization
Collaboration & coordination
Retail Operations
Leadership Strengths & Highlights
________________________________________
Proven ability in defining pricing strategies & restructuring of business operations based on collated market intelligence on competition; Proficient in analysis of sales figures & forecasting sales volumes, analysis & interpretation of trends to facilitate planning.
Excellent track record in envisioning & leading revenue and growth initiatives grounded solidly on business and economic value; successfully designed & implemented technical solutions, delivering a strong ROI.
.
Strong background in implementing strategic initiatives, developing market penetration techniques, competition/ market analysis; evaluating market response/ requirements to be communicated to various teams for accomplishment of business goals.
Adept at setting up an effective distribution & channel network for enhancing market penetration across the target market segment. Guide distribution teams in effectively closing identified business deals with potential revenue impact.
Proficient in various operational aspects of telecom post paid operations as well as service quality parameters aimed at enhancing client satisfaction
Proven expertise in seamlessly collaborating with ‘C’ level executives, senior management, stakeholders, business partners, customers and team members to deliver responsive and quality strategic, operational and business outcomes.
.
Proactive decision maker, having practical management style and excellent skills in management of people capability including performance management, succession planning and recruitment; adept at leading large teams to maximize productivity.
Professional Experience
________________________________________
Binary Teletech, Bangalore Aug 2013 onwards
DGM – Customer Service Delivery
Key Profile:
• Conceptualizing customer services strategies based on extensive analysis of service operations and market dynamics, monitor Operations of after sales customer Support Structure and its performance.
• Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
• Assessing customer feedback, evaluating the improvement areas & providing critical inputs; advocating process compliance via regular review meetings.
• Evaluation of customer engagement quality and service delivery parameters.
• Accountable for first time resolution at front end and backend through driving improvement towards quality parameters and C-Sat scores.
• Instrumental in evaluation and analysis of customer service ratings and draw an action plan to improve satisfaction scores.
• Focus on identification and incorporation of new products in the market to enhance the product portfolio as well as maximizing brand awareness through designing of monthly and seasonal leaflets.
• Manage a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
• Collaborate with various support teams for frequent training and development of customer interfacing Staff.
• Setting a clear directive and deploying strategies focused towards high customer service standards.
• Accurate reporting of customer service standards through MIS reports and audits.
• Incorporation of best industry practices to ensure sustained growth and service Standards.
• Collaborate with internal & external teams in effectively implementing channel marketing programs, set up loyalty programs for trade & channel partners.
• Capability to work with large teams of senior level professionals and directly reporting team and ability to communicate at multiple levels with both customers and colleagues.
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Enterprise Impact:
• Consistently Increased customer Service and Quality Scores by 12%.
• Rated high for accomplishing 18% enhancement in Overall Department Operational Efficiency.
Idea Cellular, Bangalore May 2005 –Jul 2013
Manager – Service Delivery ~ Feb 2009 – Jul 2013
Key Profile:
• Collaborated with various support teams in roll out of “My Idea” and “Idea Point” service centers across the circle leading to opening 147 service centers across the circle in a span of 1 year.
• Defined service standards, policies in compliance to KPIs. Organized training sessions for field engineers and area managers for maintaining seamless operations.
• Resolved technical updates /issues in coordination with customer service & factory (Quality/R&D).
• Focused on planning, development, implementing & controlling in compliance to revenue and cost parameters.
• Assisted in the service operations team for providing proactive solutions & enhancing operational efficiencies.
• Conducted operational audits for ensuring compliance to Total Quality Management parameters for maintaining positive customer satisfaction index.
• Planning & execution of customer life cycle management therapies, to arrest churn levels of customers. Providing quality customer support by ensuring first contact resolution to them.
• Strategizing and managing churn control activities, both proactive and reactive. Day to Day monitoring of involuntary and voluntary churn control activities.
• Managed roll out of 3G products & services across various service centers; rolled out MNP across service centers in Karnataka.
• Interacted with Zonal Regional Managers for effectively resolving business as well as operational issues
• Built/maintained productive business relationship with existing clients and prospects for identification / development of internal and external commercial opportunities.
• Implemented initiatives like loyalty program, service camps and customer meets to enhance growth in walk in/conversion rates.
• Worked on standardization of systems through evaluation of department operational and corporate standards.
• Monitored/managed inventory management systems within the area with focus on slow moving and non moving products.
Enterprise Impact:
• Rated high for consistently maintaining partner profitability targets at over 95%.
• Significantly enhanced CSAT scores by implementing First Time Resolution in operations.
• Accomplished good rating by third party survey for customer experience at Service Centers.
Manager – Channel / Corporate Receivables and Fraud Management ~ Jan 2006 – Jan 2009
Key Profile:
• Evaluated & optimized credit limits to prevent exposure and fraud for enhancing organizational bottom lines.
• Focused in enhancing client satisfaction by implementing effective SLA based query resolution and consistently rendering qualitative service delivery.
• Guided team members in identifying & evaluating new and cost effective modes of payment and billing.
• Set up & managed robust Fraud Management system to minimize revenue leakage.
Enterprise Impact:
• Successfully implemented priority-based customer service module for effectively resolving issues of premium corporate customers.
• Assessed credit limits to acquaint on client billing and payment patterns.
Assistant Manager – Credit Control ~ May 2005 – Dec 2005
Key Profile:
• Managed implementation of Grid Based credit limit assignment as well as setting up Contact Point Verification for the state of Karnataka.
• Ensured smooth functioning of fraud management systems and pre-check alarms as well as seamless agency operations.
• Focused on enhancing credit limits for customers in IR location based on eligibility criteria.
• Collaborated with sales department for identifying delinquent customer groups and negative areas. Enhanced operational efficiency by automating the FMS system.
• Optimized resource utilization through decentralization of team responsibilities across areas of operation.
Enterprise Impact:
• Acknowledged for optimizing revenues through effective monitoring of Red Alert Customer Groups and IR locations.
• Successfully reduced suspension percentage through Bills Review and reduced Red Alert Cases by 30%.
• Enhanced first bill payments by 23% and corporate receivables by 14% through optimized usage of Fraud Management Systems.
Convergys India Services Ltd., Bangalore Feb 2004 – May 2005
Team Manager
Key Profile:
• Optimized resource utilization and streamlined processes to enhance operational efficiency / departmental profitability.
• Guided team members in effectively resolving critical cases with potential business impact based on pre-defined quality parameters.
• Assessed skill gaps of team members and organized skill enhancement sessions for improving individual skill sets.
• Implemented various internal controls and improvement initiatives based on operational or business requirements.
• Maintained updated records related to day to day business transactions and action taken reports.
Enterprise Impact:
• Exceeded call quality score consistently averaging > 90%.
• Implemented caller authentication procedure to ensure complete customer confidentiality.
• Reduced the abandoned statistics by 6.8%.
Previous Assignments
________________________________________
Officer – Credit Control &Risk Management | Tata Teleservices Ltd, Bangalore Mar 2003 – Feb 2004
Associate Executive | Radio Shack Canada, Toronto (Canada) May 2001 – Dec 2002
Business Consultant | Premier Systems, Toronto (Canada) Mar 2000 – Oct 2000
Technical Support & Billing | JT Mobiles Ltd., Bangalore Aug 1996 – Mar 2000
Academics
________________________________________
Education
• BA (Economics & Statistics), PSG College of Arts, Coimbatore in 1994.
Professional Enhancement
• Diploma course in Oracle 8i and Visual Basic 6.0.
• Diploma Course in Web Designing (well versed with Adobe Illustrator, Adobe Photoshop, HTML, Digital
Imaging and Macromedia Flash).
Personal Details
________________________________________
• Date of Birth :15th December 1972
• Languages known : English, Hindi, Tamil, Marathi, Kannada
• Nationality : Indian
• Passport Details : L6144538 valid till 2023
~ References Available Upon Request ~