Written by
2019-06-14

Bhaskar ***** *****

EXPERIENCED MANAGEMENT CONSULTANT (7+ Years) DELIVERING TIMELY AND ACCURATE DATA AND DASHBOARDS. WORKED ON SEVERAL PROJECTS, PROGRAMS AND TEAMS SIMULTANEOUSLY; COORDINATED WITH DIFFERENT DEPARTMENTS TO CARRY OUT OPERATIONS SUCCESSFULLY.

PROJECT MANAGEMENT    PROCESS DOCUMENTATION    PROBLEM SOLVER AND ANALYTICAL THINKER

EDUCATION
_______________________________________________________________________________________

·        Master of Business Management (MBA), Bharathidasan University, Tamil Nadu, GPA – 6.78   Jul 2010 – Aug 2012

·        Bachelor of Business Management (BBM), Bangalore University, Bangalore, GPA – 4.35          May 2005 – Jun 2008

PROFILE
·        Business Management Graduate, seeking full time opportunities in Project Management.

·        An Agile enthusiast with 7 years of Project Management and Client Relationship Building experience in high velocity environment at leading technology consulting firm like Xchanging and externally aided funded projects under Asian Development Bank (ADB).

·        Management graduate with courses in Project Management, Human Resource and Management Information System.

·        Proficient in MS-Excel, PowerPoint, HTML.

MANAGEMENT CONSULTANT, JANUS ADVISORY SERVICES – GUWAHATI, ASSAM                           Aug 2017 – Present

·        Acquiring data from primary or secondary data sources and maintaining databases.

·        Data manipulation to uncover trends and insights i.e. pivoting, summarisation, sorting.

·        Generate and distribute progress reports and dashboards in accurate and timely manner.

·        Knowledge of Advanced MS-Excel and Power Point including advanced tools and formulas.

 

ASSISTANT MANAGER, ISC, OFFICE OF THE REGIONAL MANAGER DHI(I) – GUWAHATI, ASSAM   Mar 2014-Jul 2017

·        Responsible for supporting National Team Leader, ISC and International hydrological consultants in documentation of reports in water resource projects under Asian Development Bank (ADB).

·        Review the operations on a daily basis, finance, budget, ensuring schedules are met and all tasks are accomplished.

·        Worked on Flood Forecasting Software, updating the Rainfall and Gauge Data in MIKE-11 software.

·        Maintained and updated Training programs/Workshops Inventory under the Institutional Strengthening Component Assam Integrated Flood and Riverbank Erosion and Risk Management Investment Program (AIFRERMIP).

 

HELPDESK EXECUTIVE, ING VYSYA LIFE INSURANCE, CONTACT CENTRE – BANGALORE                   Sep 2011-Mar 2012

·        Managed the policy related queries to the clients.

·        Prepared excel reports.

·        Recommended procedure modifications or improvements.

 

PROCESS ASSOCIATE, XCHANGING – BANGALORE, U.K.                                                                           Oct 2008 – Feb 2011

·        Acquired the knowledge of the London Insurance Market from the offshore trainers.

·        Prepared process maps for new client’s accounts.

·        Member of the pilot team for the successful transition from U.K. to India.

·        Attended training in U.K. for the new project. Duration period – 6 months.

·        Coordinated and conducted small group and individual training sessions for the new joiners.

·        Worked on Citrix Platform along with Insurance/Banking Software.

SKILLS & AWARDS
.        Certifications: PGDCA, Hardware.

·        Tools/Software: MS Excel, Brokasure, Tracking, Citrix metaframe.

·        Language: HTML

·        Awards: Good Going award 2011, Client accounting team award 2010 at Xchanging.

 

LANGUAGES KNOWN

A. Assamese                      B. Hindi                     C. English

 

 

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Written by
2019-06-14

NIshith * ********

NISHITH N MALHOTRA                                                                                                      07678242069
Nishith.malhotra2012@gmail.com
 

 

 

 

Objective

 

Highly focused, confident, dedicated and committed Operations Manager with a diversified skill set, well experienced and proven achiever seeks to establish a career and committed to taking their business to the next level by consistently attaining targets in all areas of the organization.

 

Core Competencies

 

Mapping client’s requirements and coordinating, developing and implementing process with guidelines.
Having experience in making financial assessment on basis of physical verifications and on basis of billed, unbilled records, P&L and Balance sheets of clients.
Also handled the CPA in Ge Money which included entire underwriting and disbursement team of all loans. Team size is 70+.
Preparing MIS reports as per SLA with a view to apprise management of the process operations and assist in critical decisions making.
Organizational Experience

 

Educomp Solutions Ltd

 

Manager – Operations

 

Duration : – April 2014 – Till Date

 

Ø  Handling the implementation and support services of all kind of hardware and software issue.

Ø  Handled Delhi , NCR , Uttar Pradesh and Uttrakhand region

Ø  Handling all the demo and seminar with the coordination of sales team.

Ø  Share the presentation with the schools and pitch the schools for new products also.

Ø  Collections of debts pending with the schools.

Ø  Coordinate with warehouse for timely delivery

Ø  Meeting with schools directors and principals for new and existing projectors

Ø  Preparing MIS reports and other statements with a view to apprise management of the process operations and assist in critical decision making process Coordinate with vendors for timely implementation

Ø  Ensuring TAT Achievement in Operations to maintain customer delight.

Ø  Proper coordination to be maintained with training team.

Ø  Randomly call school directly for taking feed back regarding hardware and software.

Ø  Mapping Client requirements and coordinating in developing and implementing processes in line with preset the guidelines

Ø  Managing operations for rendering and achieving quality services, providing critical first line customer support by answering queries and resolving their issues through emails, and direct calls.

Ø  Assessing the customer feedback, evaluating areas of improvements and providing critical feedback to the associates

 

 

EduSmart Services Pvt Ltd.

 

Asst. Manager – Operations

 

Duration : – October 2012– March 2014

 

Ø  Taking care of implementation services of smart classes in various schools of Delhi , Uttar Pradesh and uttrakhand region

Ø  Coordinate with warehouses for delivery of material on time.

Ø  Do the analysis of physical feasibility of installation of smart classes in the school and share the same with school authorities before installation and arrange for civil work if required.

Ø  To liaison with the school authorities to delivery of material and start of implementation work.

Ø  Information to be given in school in brief regarding the implementation, networking and software to be installed.

Ø  QC (Quality Control) checks on all process and policy adherence.

Ø  Taking feedback from school authorities for smooth functioning of work.

Ø  Weekly analysis to be done on each school’s issue and make a action plan to resolve the issues for smooth function.

Ø  Keep records of all the documents which need to collect at the time of implementation.

Ø  Mapping Client requirements and coordinating in developing and implementing processes in line with preset the guidelines

Ø  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

 

GKC Management Services Pvt

 

Financial Analyst & team coordinator (Backend support)

 

Duration : – September 2008 to August 2012

 

Ø Understand complex industry, competitor and client level analysis of financial documentation and supplemental data to support lending decision-making and recommending credit requests to appropriately meet business needs.

Ø Assess customer’s applications; visit the business premises as well as the residence to appraise the financial situation of the business/project.

Ø Process customers application and prepare a financial and social data (P&L, balance sheet) for submission to Management

Ø Financial statments such as P&l and balance sheets of last 3 years to be check and also check the increase/decrease in the profits , sales , liablitities and assets for comparison.

 

 

 

 

GE Money

 

CPA Manager

 

Duration : – September 2005 to August 2008

 

Ø Responsible for Disbursement and Credit process & groups matrices.

Ø Reviews lending policies and procedures on a regular basis and suggests appropriate improvement plans and stratragies.

Ø Ensures that all required documents (security documents, loan contract etc.) are complete and signed by the customer

Ø Coordinating with Risk & operations Manager in rolling out new process, policies & credit norms.

Ø Analysis of Queue, Quality and TAT. Publishing of reports users & group wise.

Ø Bi- weekly presentations to GE Money Operations Team.

Ø Worked as SME.

 

 

Ashok Hans & Company

 

Accounts executive

 

Duration : – January 2003  to August 2005

 

 

Ø Worked as account executive in general ledger entries , cash book etc

 

Awards

 

Ø  Best SPOC for the year 2017-18

Ø  Best SPOC for the year 2015-16

Ø  Best SPOC for the Q1 for TAT more than 98% of 2017-18.

Ø  Best SPOC for the Q2 for TAT more than 98% and for maximum defective collections for 2017-18.

Ø  Best SPOC for the Q32 for TAT more than 98% , maximum school satisfaction and for maximum defective collections for 2017-18.

Ø  Mentor of the year in 2006

Certifications

 

Ø  Advance diploma in software technology from CMC.

Ø  Advance diploma in computer hardware and networking from ET&T.

 

Education Qualifications

Ø  PGDM(finance) from ISBM, Mumbai in 2011.

 

DOB

Ø  11 April, 1978

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Written by
2019-05-10

niranjan ***** *******

Working in Atos India Pvt. Ltd., Bangalore as an Software Engineer from Dec 2014 to april 19th 2019
4 years of IT experience in Telecom domain played as Application & Environment support roles in the team.
Highly skilled Application Support Analyst with expertise in java and Linux-based systems.
Vast experience in high-volume environments with strong analytical communication and organizational abilities
Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-user’s technical challenges. Troubleshooting the issues reported.
Installing and deploying the configuration changes the new change Requests.
Supporting application like Selfcare, PGW, Stream serve, Netcracker , DWH
Worked on tools such as HPALM, HPQC, Toad, Putty, etc.
Having Experience on WebLogic, Apache
Good at Functional testing, Regression testing, Sanity testing, Pre-production Testing and Smoke Testing.
Proficient in Unix and Database testing.
Ability to handle multiple assignments simultaneously.
Good & Effective communication, presentation skills, energetic team player with aspirations in learning new tools and business processes.

Career Contour

Organization
Industry
From
To
Role
ATOS India Pvt. Ltd.
IT-Software Development
Dec 2014
Till date
Software Engineer

Skills

Programming languages
SQL, Unix, Java,

Testing
Sanity, SIT, Regression, Pre-Production, Smoke Testing
Database
SQL Developer, Oracle
Operating System
Windows 98/2000/XP/ Linux Red Hat, Unix
Tools
HP ALM, HPQC, Toad, Putty, WinSCP, FileZilla, u-Deploy
Knowledge In
Unix & Linux Script, Java

Areas of interest

Configuration changes for a new Environment
Testing(Automation/Manual)
SQL Query

Project Summary

 

1.ATOS India Pvt. Ltd. – Software Engineer

 

Client : Emirates Integrated Telecommunications(EITC-Du Telecom) – Dubai

Period : from 24 th October 2015 to till Date

Technology used : Netcracker, Stream serve, Selfcare,PGW,Unix ,Sql, Informatica, Toad, Putty, FileZilla, WinSCP.

Responsibilities/Contribution:

Working as Application Support Engineer.
Deploying the core java code changes using U-Deploy Tool
Working on the Apache and Weblogic
Working on data ware housing
Working on informatica and deployments
Working on Unix and have a good working knowledge on commands
Working on sql and executing the commands on the Environments
Analyse application data to assess performance and uncover problems.
Work in team environment to complete all testing activities according to schedule.
Coordinate resolutions with development team and project managers.
Complete root cause analysis of defects.
Monitor data processing quality assurance and development activities.
Troubleshooting and resolving the application issues escalated from end users.
Processed large batches of data on daily and weekly basis.
Conducted user regression and other tests on products and components.
Opened and documented defect tickets.
Participated in daily weekly and bi-monthly status meetings
Completed testing on code releases to ensure quality.
Deploying and installing the configuration changes for the Change requests
Developed scripts for consistent testing team-wide.
Worked with development team to assess issues and test for solutions.
Integrated application software and hardware configuration changes.
Supported company users with troubleshooting assistance.
Resolving ticket’s for L1 issues.

 

 

2. Secure Internet Payment System

 

Description:

Secure internet Payment Gateway is a payment system which accepts payment from merchants and provides the different services like transaction management, settlement, reporting and acquirer feedback service.

Roles Played:

Deployment and Testing.
Working on Supporting the different Banks to do the transactions
If there is any issues raising in the Environment will check the logs
Offline Reporting Service (ORS). Settlement Management Service (SMS).
Checking the XML logs if there are any issues in the transactions
Executing the same and checking the transactions are working fine
Checking the logs for more information regarding any transaction

Career Related Skills

Team Coordination.
Functional and Environment Support.
Organize/Plan Multiple Tasks.
Best Excellence awards for 2017 and 2018 for the stability of the applications

trainings

.Net Training
Quality Management Training
Soft Skills Trainings
Active contribution & participation in company activities & events

Scholastic Credentials

B.Tech (Computer Science Engineering) from JNTU University, Ananthapur (A.P) in 2014 with 76.24%.

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Written by
2018-09-27

Selvi **** ************************ *********

Accomplished executive assistant offering 9+years of administrative experience reporting to a VP and other top executives. Dedicated and focused at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Proficient user of MS Office (Word, Excel, PowerPoint, and Outlook), Ariba, Concur

 

Highlights

 

·         Calendar Scheduling

·         Meeting and Travel Support

·         Report generation and presentation

·         Event Oversight

·         Business Correspondence

·         Time Management

Experience

 

VMWare Software India Pvt Ltd

Executive Assistant (Operations Specialist) – VP, 11th Dec 2017 to 3rd Aug 2018

•      Heavy calendaring, approvals queue management

•      Create expenses reports, travel documentation, visa documentation

•      Manage cost centre budgets – planning, forecasting and reporting

•      Coordination and planning for meetings, conference calls and special events, including arrangement of logistics, meeting space, communications

•      Attend and take notes during weekly meetings and strong follow-up on action items to ensure completion of such

•      Collaborate and follow up with respective stakeholders of organizations/departments to achieve all project or task deliverables

•      Collaborate and follow up with respective stakeholders of organizations/departments to achieve all project or task deliverables

•      Facilitate communication with all levels of management, both internal and external

 

Accenture Services Pvt Ltd

CSO – Sr. Analyst,17th Apr 2014 till 4th Oct 2015

•      Creating SEP IDs and updating client visit details

•      Updating visit tracker on weekly basis

•      Data analysis on client visits and preparing the deck

•      Co-ordinating and scheduling meeting with project stakeholders prior to client visit for the prep

•      Logistics support– boardroom blocking, collating requirements with the project team, coordinating with events team and getting the entire visit organizedBlocking table for dinner. Booking cab, hotels for clients and client partners

•      Collecting and Collate deck and formatting it for client visits

 

Accenture Services Pvt Ltd

PMO – Sr. Analyst,1st Jan 2014 till 16th Apr 2014

•      Creating Demands for projects, tracking, to place FSL, FHL, Challenging the resources

•      Daily – ITSM report, Scheduled and Unscheduled changes report

•      Weekly – MHRA IDC updates, Cab Roster, Opex Metrics

•      Monthly – Shift allowances

•      Capacity Planning – Updating the WBS and allocating seats to resource, raising SRM in the tool for machine deployment and Port enablement, followup with the ACP team to allocate new seats to projects

•      Procurement requests

•      Requesting for Citrix  , ITSM…account creation

•      Asset tracking, sharepoint access

 

Accenture Services Pvt Ltd

Analyst – Executive Assistant 20th Feb 2012 till 31st Dec 2013 – On Company Payroll

30th May 2011 to 19th Feb 2012 – On Contract – Genius Consultant

•      Supporting 7/8MD’s with complex calendar management and scheduling of meetings.  Setting up conf calls, ensuring dial-in are set up and conference rooms are booked as per requirement

•      Arrange internal and client meetings, books internal meeting room, arrange refreshments, and catering. Coordinates with Events Management as required. Setting up conference calls and/ or videoconferences. Take care of end to end logistic requirements.

•      To organize end to end travel arrangements (domestic and international) including logistics

•      Open and manage all incoming post, update office directory, create and distribute documents on behalf of the Executives. Regular filing & faxing. Required to arrange courier services. Sending out mailers on behalf of the Executive.

•      To help with Time & Expense Reporting

•      Coordinating with RMS team for invite letter for travelers and to proceed further to get visa

•      Procurement support – raise Ariba request (PO) for the requirements and follow up to get it on time

•      Quick turnaround time for learning new portals or anything new in the system and able to contribute to success of the team

•      Perform other secretarial and administrative tasks as and when it is required

 

EMC2

Admin Assistant, 1stSept 2009 to Dec 2009

RSA – The Security Division of EMC2

Admin Assistant, 3rd Apr 2008 to Dec 2009

•      Efficiently maintaining calendar for the Sr. Director

•      Proactively interact with functional groups for scheduling meetings

•      Preparing /Collating business presentations

•      Updating Org chart on weekly basis

•      Manage Travel Schedule (Domestic & International) and travel settlement

•      Manage Visitor Travel Agenda and logistics arrangement

•      Coordinating and arranging training programs

•      Collating weekly status reports for management meets

•      Interacting with other external RSA/EMC groups across multiple locations

•      Onboarding for new joinees – cubical allotment, PC/Laptop etc.,

•      Tracking, updating and ensuring complete utilization of Team Building budget

•      Capacity Planning

 

Dell R&D Centre

Sr. Admin Specialist, 24th July 2006 till 2nd Apr 2008

•      Efficiently maintaining calendar for 2 Regional Director and 2 SLM

•      Proactively interact with functional groups for scheduling meetings

•      Preparing /Collating business presentations

•      Updating Org chart, Roster on weekly basis – internal and external

•      Manage Travel Schedule (Domestic & International) and travel settlement

•      Manage Visitor Travel Agenda and logistics arrangement

•      Co-ordinating and arranging training programs

•      Collating weekly status reports for management meets

•      Interacting with other external Dell groups across multiple locations

•      Onboarding for new joinees – cubical allotment, PC/Laptop etc.,

•      Tracking, updating and ensuring complete utilization of Team Building budget

•      MOM and follow up on action items

•      Maintenance of all confidential information

•      Interacting with Vendors

•      Capacity Planning

 

Sasken Communications Technologies Ltd

Sr. Admin Specialist,1st Apr 2004 to 21st Jul 2006 – On contract – Raj Consultant

1st Jul 2003 to 31st Mar 2004 – On contract –  Mafoi

·         One point of contact for internal – Managers, team Leaders for database

·         Updating Utilization, Organization and headcount report weekly

·         Updating Headcount files for customer on Livelink

·         Updating Timex, weekly charts for groups on weekly basis

·         Collating IRDO report – Monthly

·         HR Metrics Monthly – excel & PPT

·         Prepare invoice – Monthly

·         Allotment of Cubicles, PC for new joiner

·         Co-ordinating with customer for invite letter for travellers and co-ordinating with travel desk for obtaining training permit and visa process

·         Manage and maintain reporting manager calendar and admin related activities to VP like Travel, organizing meetings

·         Hosting Nortel Visitors, plan their agenda and programmes

 

India Satcom Ltd

Executive Co-ordinator, 15th Jun 2001 to 30th Jun 2003

·         Handling Customer calls and interacting it with respective Project Leaders

·         Preparing Monthly MIS report

·         Preparing Monthly Softex Form for STPI

·         Preparing weekly Marketing updates of Software for CEO’s information

·         Setting up meetings

·         Updating Headcount report

·         Counseling and Follow up

·         Getting corporate clients for training

·         Interacting with the consultants (Assisting HR)

 

Arena Multimedia, Koramangala

Executive Co-ordinator, 4th Mar 1999 to 31st May 2001

·         Achieve Monthly, Quarterly, Yearly Targets

·         Preparing internal Weekly, Monthly consolidated reports

·         Counseling, Follow up and House calls

·         Interacting with Marketing Executive

·         Assisting Center Manager in preparing Weekly, Monthly and Annually consolidated reports of collection, enrollments, enquires and reporting to Head Office.

 

Education

 

BA in the stream of Arts from Christ College, Bangalore University (1998)

 

Achievement

 

Dell – On the Spot Award during the 2nd quarter of joining the company.

Process setting and prepared documentation for travel policy and process, visa process, org chart

 

Sasken – With the help of ERP team utilization and headcount report was updated on Peoplesoft tool to generate report on need basis

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Written by
2018-05-10

Shanker ******** ********** ************

 

PROFICIENCY FORTE – For resume call 9910612773

Senior management customer operations professional with 19 years of experience in senior leadership roles across diverse organizations. Strong and proven track record of delivering profitable growth in highly competitive markets, developing and implementing strategies for new services. Exploring challenging managerial assignments with a professionally managed organization

Expertise In
________________________________________

Customer Service Delivery

P&L Accountability / Management

Resource Planning & Management

Team / People Leadership

Business Development

Channel Management

Services Sales Planning / Enablement

Business Innovation & Agility

Continuous Service Improvement

Innovation & Capability Growth

Process Simplification & Re-Designing

Cost Reduction Strategies

Performance Management

Productivity Optimization

Collaboration & coordination

Retail Operations

Leadership Strengths & Highlights
________________________________________

 Proven ability in defining pricing strategies & restructuring of business operations based on collated market intelligence on competition; Proficient in analysis of sales figures & forecasting sales volumes, analysis & interpretation of trends to facilitate planning.

 Excellent track record in envisioning & leading revenue and growth initiatives grounded solidly on business and economic value; successfully designed & implemented technical solutions, delivering a strong ROI.
.
 Strong background in implementing strategic initiatives, developing market penetration techniques, competition/ market analysis; evaluating market response/ requirements to be communicated to various teams for accomplishment of business goals.

 Adept at setting up an effective distribution & channel network for enhancing market penetration across the target market segment. Guide distribution teams in effectively closing identified business deals with potential revenue impact.

 Proficient in various operational aspects of telecom post paid operations as well as service quality parameters aimed at enhancing client satisfaction

 Proven expertise in seamlessly collaborating with ‘C’ level executives, senior management, stakeholders, business partners, customers and team members to deliver responsive and quality strategic, operational and business outcomes.
.
 Proactive decision maker, having practical management style and excellent skills in management of people capability including performance management, succession planning and recruitment; adept at leading large teams to maximize productivity.

Professional Experience
________________________________________

Binary Teletech, Bangalore Aug 2013 onwards
DGM – Customer Service Delivery

Key Profile:
• Conceptualizing customer services strategies based on extensive analysis of service operations and market dynamics, monitor Operations of after sales customer Support Structure and its performance.
• Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
• Assessing customer feedback, evaluating the improvement areas & providing critical inputs; advocating process compliance via regular review meetings.
• Evaluation of customer engagement quality and service delivery parameters.
• Accountable for first time resolution at front end and backend through driving improvement towards quality parameters and C-Sat scores.
• Instrumental in evaluation and analysis of customer service ratings and draw an action plan to improve satisfaction scores.
• Focus on identification and incorporation of new products in the market to enhance the product portfolio as well as maximizing brand awareness through designing of monthly and seasonal leaflets.
• Manage a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
• Collaborate with various support teams for frequent training and development of customer interfacing Staff.
• Setting a clear directive and deploying strategies focused towards high customer service standards.
• Accurate reporting of customer service standards through MIS reports and audits.
• Incorporation of best industry practices to ensure sustained growth and service Standards.
• Collaborate with internal & external teams in effectively implementing channel marketing programs, set up loyalty programs for trade & channel partners.
• Capability to work with large teams of senior level professionals and directly reporting team and ability to communicate at multiple levels with both customers and colleagues.
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Enterprise Impact:
• Consistently Increased customer Service and Quality Scores by 12%.
• Rated high for accomplishing 18% enhancement in Overall Department Operational Efficiency.

Idea Cellular, Bangalore May 2005 –Jul 2013
Manager – Service Delivery ~ Feb 2009 – Jul 2013

Key Profile:
• Collaborated with various support teams in roll out of “My Idea” and “Idea Point” service centers across the circle leading to opening 147 service centers across the circle in a span of 1 year.
• Defined service standards, policies in compliance to KPIs. Organized training sessions for field engineers and area managers for maintaining seamless operations.
• Resolved technical updates /issues in coordination with customer service & factory (Quality/R&D).
• Focused on planning, development, implementing & controlling in compliance to revenue and cost parameters.
• Assisted in the service operations team for providing proactive solutions & enhancing operational efficiencies.
• Conducted operational audits for ensuring compliance to Total Quality Management parameters for maintaining positive customer satisfaction index.
• Planning & execution of customer life cycle management therapies, to arrest churn levels of customers. Providing quality customer support by ensuring first contact resolution to them.
• Strategizing and managing churn control activities, both proactive and reactive. Day to Day monitoring of involuntary and voluntary churn control activities.
• Managed roll out of 3G products & services across various service centers; rolled out MNP across service centers in Karnataka.
• Interacted with Zonal Regional Managers for effectively resolving business as well as operational issues
• Built/maintained productive business relationship with existing clients and prospects for identification / development of internal and external commercial opportunities.
• Implemented initiatives like loyalty program, service camps and customer meets to enhance growth in walk in/conversion rates.
• Worked on standardization of systems through evaluation of department operational and corporate standards.
• Monitored/managed inventory management systems within the area with focus on slow moving and non moving products.

Enterprise Impact:
• Rated high for consistently maintaining partner profitability targets at over 95%.
• Significantly enhanced CSAT scores by implementing First Time Resolution in operations.
• Accomplished good rating by third party survey for customer experience at Service Centers.

Manager – Channel / Corporate Receivables and Fraud Management ~ Jan 2006 – Jan 2009

Key Profile:
• Evaluated & optimized credit limits to prevent exposure and fraud for enhancing organizational bottom lines.
• Focused in enhancing client satisfaction by implementing effective SLA based query resolution and consistently rendering qualitative service delivery.
• Guided team members in identifying & evaluating new and cost effective modes of payment and billing.
• Set up & managed robust Fraud Management system to minimize revenue leakage.

Enterprise Impact:
• Successfully implemented priority-based customer service module for effectively resolving issues of premium corporate customers.
• Assessed credit limits to acquaint on client billing and payment patterns.

Assistant Manager – Credit Control ~ May 2005 – Dec 2005

Key Profile:
• Managed implementation of Grid Based credit limit assignment as well as setting up Contact Point Verification for the state of Karnataka.
• Ensured smooth functioning of fraud management systems and pre-check alarms as well as seamless agency operations.
• Focused on enhancing credit limits for customers in IR location based on eligibility criteria.
• Collaborated with sales department for identifying delinquent customer groups and negative areas. Enhanced operational efficiency by automating the FMS system.
• Optimized resource utilization through decentralization of team responsibilities across areas of operation.

Enterprise Impact:
• Acknowledged for optimizing revenues through effective monitoring of Red Alert Customer Groups and IR locations.
• Successfully reduced suspension percentage through Bills Review and reduced Red Alert Cases by 30%.
• Enhanced first bill payments by 23% and corporate receivables by 14% through optimized usage of Fraud Management Systems.

Convergys India Services Ltd., Bangalore Feb 2004 – May 2005
Team Manager

Key Profile:
• Optimized resource utilization and streamlined processes to enhance operational efficiency / departmental profitability.
• Guided team members in effectively resolving critical cases with potential business impact based on pre-defined quality parameters.
• Assessed skill gaps of team members and organized skill enhancement sessions for improving individual skill sets.
• Implemented various internal controls and improvement initiatives based on operational or business requirements.
• Maintained updated records related to day to day business transactions and action taken reports.

Enterprise Impact:
• Exceeded call quality score consistently averaging > 90%.
• Implemented caller authentication procedure to ensure complete customer confidentiality.
• Reduced the abandoned statistics by 6.8%.

Previous Assignments
________________________________________

Officer – Credit Control &Risk Management | Tata Teleservices Ltd, Bangalore Mar 2003 – Feb 2004

Associate Executive | Radio Shack Canada, Toronto (Canada) May 2001 – Dec 2002

Business Consultant | Premier Systems, Toronto (Canada) Mar 2000 – Oct 2000

Technical Support & Billing | JT Mobiles Ltd., Bangalore Aug 1996 – Mar 2000

Academics
________________________________________

Education

• BA (Economics & Statistics), PSG College of Arts, Coimbatore in 1994.

Professional Enhancement
• Diploma course in Oracle 8i and Visual Basic 6.0.
• Diploma Course in Web Designing (well versed with Adobe Illustrator, Adobe Photoshop, HTML, Digital
Imaging and Macromedia Flash).

Personal Details
________________________________________

• Date of Birth :15th December 1972
• Languages known : English, Hindi, Tamil, Marathi, Kannada
• Nationality : Indian
• Passport Details : L6144538 valid till 2023

~ References Available Upon Request ~

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Written by
2017-01-14

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Company is a 2016 Iowa City-born start-up that develops consectetuer adipiscing elit. Phasellus hendrerit. Pellentesque aliquet nibh nec urna. In nisi neque, aliquet vel, dapibus id, mattis vel, nisi. Sed pretium, ligula sollicitudin laoreet viverra, tortor libero sodales leo, eget blandit nunc tortor eu nibh. Nullam mollis. Ut justo. Suspendisse potenti.

Job Description

As Marketing Graphic Designer, your primary responsibility is to assist the Marketing and Social Media team with a variety of graphic design tasks ranging from email, ads, print, and website design. You will be responsible to take a set of instructions, or a stated problem, and produce clean, modern design assets that are within the brand requirements of our company and our products. As part of the process, this person will collaborate with members of the marketing, design and product teams to gain a clear understanding of the campaign expectations, target audience, and product positioning.

The right candidate will possess video production and editing skills. You will work with the marketing and social media team in the video production cycle from pre-production planning through post-production editing (video training available).

For website design, a basic level of coding is required in order to turn designs into live websites.

Key Objectives

  • Assets that are within the brand requirements of our company and our products.

Primary Areas of Accountability

  • Collaborate with the Marketing Manager to deliver effective, direct response e-mail designs for marketing campaigns
  • Work with stakeholders from sales and marketing to design print materials, including sales brochures and mailers
  • Work closely with the CMO and in-house design team, taking direction on our new website design for corporate and product sites, including writing HTML and CSS
  • Work closely with the CMO and in-house design team to compile the corporate and product family branding style guides (icons, color palettes, etc)
  • Develop design assets for new product launches, including screenshots and icons for app store listings

Required Knowledge, Skills, and Abilities

  • Ability to write code – HTML & CSS (SCSS flavor of SASS preferred when writing CSS)
  • Proficient in Photoshop, Illustrator, bonus points for familiarity with Sketch (Sketch is our preferred concepting tool)
  • Cross-browser and platform testing as standard practice
  • Experience using Invision a plus
  • Experience in video production a plus or, at a minimum, a willingness to learn

Education + Experience

  • Advanced degree or equivalent experience in graphic and web design
  • 3 or more years of professional design experience
  • Direct response email experience
  • Ecommerce website design experience

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