Overview
Overview:
As a Customer Payments Follow-up Specialist, the person will play a crucial role in ensuring timely and accurate receivable processing by actively communicating with customers.
Responsibilities
Customer Payment Follow-up: Actively reach out to Customers via email or phone to inquire about overdue payments and identify reasons for payment delays.
Maintain Records: Keep accurate and up-to-date records of all customer communication, payment statuses, and dispute resolutions.
Reporting: Prepare regular reports on customer payment status, aging reports, and provide updates to the finance team and management.
Qualifications
Graduate in any field.
Excellent verbal and written communication skills. English and Hindi is a must. Other language skills will be a plus.
Problem-Solving: Strong analytical and problem-solving skills to identify payment discrepancies and implement solutions effectively.
Time Management: Ability to manage multiple Customer payment follow-ups and prioritize tasks to meet deadlines.
Adaptability: Willingness to adapt to changing priorities and handle challenging situations with a positive attitude.
Integrity: Strong sense of integrity and ability to handle sensitive financial information with confidentiality.
