Customer outreach for driving business metrics
• Proactive identification of opportunities and solve for “Serve to sell”
• Handling customer queries/complaints/requests and providing timely and quality resolution
• Credit – Rotation and repeat purchase.
• Ensuring Quality and accuracy in each transaction we do with customers
• Cross-functional collaboration to drive the key metrics and solve end-to-end for customers. Core Deliverables:
• Conversion % – Target Vs achievement on core KPI Metrics o Business – Daily orders and growth of customers o Credit –
• Ensuring rotation and Repeat Purchases to maintain the low cost of collection o Service – Issue resolution % and TAT
• Quality score
• Happiness Score Required Qualifications
• 12th pass or graduate for experience candidates and only graduate for freshers. 0-3 years’ experience
• Experience in ITEs/eCommerce companies in Telesales/ Inside sales, shop floor is preferable
• Comfortable using computers with knowledge of MS Office or Google sheets • Good Communication & Negotiation skills
• Effective collaboration skills
• Fluent in the English & Hindi language, both verbal and written; knowledge of regional language is a plus
• Work Location- Harlur Udaan Office
Founded in 2016 with a vision to "transform the way trade is done in India leveraging technology", udaan is India’s largest business-to-business e-commerce platform. It has operations across categories including lifestyle, electronics, home & kitchen, staples, fruits and vegetables, FMCG, pharma, toys and general merchandise.
udaan is solving core trade problems faced by small and medium businesses, that are unique to India, through its unique India-fit low-cost business model by leveraging technology and bringing the benefits of eCommerce to them. It is a one stop shop for all business requirements in the b2b space. udaan has built inclusive tech tools for Bharat, specially catering to the needs of brands, retailers and manufacturers, providing them a level playing field to scale, trade and grow businesses.