Overview
Job Title: Telecaller – Customer Service (English + Japanese)
Company: Kserve BPO
Location: Thane West, Maharashtra – 400604
Work Mode: Onsite (Work from Office)
Shift: Day Shift (06:00 AM to 3:30 PM)
Working Days: Monday to Friday (Saturday & Sunday Off)
Interview Mode: Telephonic (10:00 AM to 4:00 PM, Monday to Friday)
Job Description:
Kserve BPO is hiring dynamic and customer-focused professionals for the role of Telecaller – Customer Service. The ideal candidate will be responsible for handling customer interactions via voice calls, emails, and chats, ensuring top-notch service delivery in both English and Japanese.
Key Responsibilities:
Handle inbound and outbound calls professionally in both English and Japanese.
Address customer queries and concerns via email and chat support.
Maintain accurate records of customer interactions.
Deliver excellent customer service to international clients.
Adhere to company protocols and KPIs.
Requirements:
Education: 12th Pass / Graduate
Language Proficiency: Japanese (N1 or N2 level) and fluent in English
Age Limit: 18 to 35 years
Experience:
Fresher or
Minimum 1 year of international BPO experience with voice, email, and chat support
Skills:
Excellent communication skills in English and Japanese
Proficiency in written communication for handling emails/chats
Customer-centric attitude
Ability to work independently and collaboratively
Salary:
Up to ₹40,000/- per month (based on experience and skillset)
Preferred Candidate:
Male candidates with Japanese language proficiency and prior international BPO experience will be given preference.