Overview
Key Responsibilities:
•Greets all customers promptly; provides timely professional service.
•Completes Customer Records (CDIF) promptly and accurately.
•Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
•Improve SSI , RDI or any other customer satisfaction related scores
•Builds customer loyalty and promotes the dealership brand image.
•Sells accessories, Insurance and Finance products.
•Delivers vehicle to customers in a positive and memorable way.
•Contacts previous customers, especially those who are ending their finance tenure, about new product arrivals.
•Notifies prospects of upcoming special programs and promotions.
•Calculates and tracks progress of sales and prospect goals and sales deals.
•Identifies ways to improve operations and customer service.
•Reference existing manuals, publications and other written documents to obtain needed information.
•Keeps up-to-date on Hyundai products and competitor products.
•Meets or exceeds monthly income and sales goals.
About Concept Group
About Concept Group – Ahmedabad
Concept Group is a leading name in the automobile industry, proudly representing some of India’s most trusted automotive brands. With a strong presence in Ahmedabad, we are known for our commitment to excellence in sales, service, and customer satisfaction. Our dealerships – including Concept Hyundai, Concept Honda and many other – have built a reputation for delivering quality, transparency, and exceptional ownership experiences.
At Concept Group, we believe in driving success through innovation, teamwork, and continuous growth. Our work culture encourages learning, collaboration, and career advancement, making us a preferred employer in the automotive sector.
Join our dynamic team and be part of a growing organization that values passion, performance, and people.
