Overview
Handle incoming HR queries via phone, email, and chat
Accurately log all interactions into HR systems (e.g., ServiceNow)
Support onboarding and rehiring processes
Guide users on using self-service HR tools and portals
Follow data privacy (GDPR) and security protocols
Conduct proper identity and document verification
Make follow-up calls when necessary
Keep documentation (DTPs, Knowledge Base, SharePoint) up to date
Maintain attendance and adhere to HR policies
Deliver excellent service to avoid complaints and escalations
