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    VAIBHAV MESHRAM – Resume – Application Support Analyst pune

    E-Mail: vmesh17ram@gmail.com

    CELL: 738-790-7184

     

     

     

    APPLICATION SUPPORT PROFESSIONAL

    Application Support ● Service Delivery

    Incident Management
    PROFILE SUMMARY

    A result-oriented professional with 8 months experience in Application support & enhancement, service

    Delivery and client relationship management in Operations domain

    Insightful knowledge of Working on Service-now Application, Incident management, Ticketing,

    US, UK, Frankfurt Citrix Environment, Relativity ,DMX, Putty.

    EMPLOYMENT DETAILS

     

    JUNE 17 –SEP 17   WITH AERIES  TECHNOLOGY/EPIQ

     

    Client: EPIQ SYSTEM (US MNC)

     

     

     

    Key Result Areas:

    Communicating with internal/external clients to determine specific requirements and expectations; managing client ensured that Cusomer deadlines were met within Projects.

    estimates

    project life cycle m thodology

     

    IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.

     

    Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

     

    Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

    Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

    System documentation

    Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

    Advanced Desktop Troubleshooting

    Office 365 administration

    Microsoft Exchange 2010 and higher administration

    Basic private and public cloud administration

    Server and network alert management and remediation

     

    DEC 16- MAR 17 WITH COGNIZANT TECHNOLOGY SOLUTIONS

    Trained and Hands on Experinece  on Programming languages like SQL, Java.

    Work under Guided environment.

    TECHNICAL SKILLS

    Languages

    SQL Server Database design, Database maintenance, , Views, and triggers using SQL Server ,CORE JAVA, Linux/Unix, C, HTML, Quality control, Manual testing.

    Software & Technologies
    ECLIPSE IDE(Luna)

    Development Tools:

    Content Management Systems:

    SharePoint 2010

    Reporting:

    MS-excel, Office 365

    Database:

    Relativity, MySQL, and Access

    Platforms:

    Microsoft Windows

     

     

    EDUCATION

    •  B.tech. (Computer Science) from Government college of engineering Amravati(Autonomous) in 2016

     

    S.G.B.A.U UNIVERSITY.

    GPA: 7.24

     

     

    PERSONAL DETAILS

    Address:
    Flat no107,m wing, Ramyanagri housing society, bibwewadi

    Pune, Maharashtra,411037.