Description

CURRICULUM VITAE

SRINATH

Contact No: +91 7259588232                                                  Email:srinathnayak05@gmail.com

 

CAREER OBJECTIVE

Looking for an organization where I can enhance my knowledge and from my academic learning give my best to the organization.

INTERNSHIP AND WORK EXPERIENCE

·          Internship in EITA, Banaswadi, Bangalore from Jan.2014 to Aug.2014 as a Desktop Support Engineer.

 

 

·         Graduate Engineer Trainee in ServiceWinds Solution, Bangalore from Sept.2016 to May 2017.

·         ITIL Respond to questions and concerns about service, and escalate call appropriately.

·         Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.

·         Working with ServiceNow tool.

Working in incident management like Escalate Incident, Create Incident Resolution Plan, Initiate Closure of Related Incidents.
Day to day administration of the ServiceNow system including, adding groups, roles, control system access, configure alerts and notifications, activate plug ins
Write/Run reports and dashboards
Develop clear and concise documentation utilizing the knowledgebase module within ServiceNow.
Configure/Customize Service-Now including Workflows, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script Includes etc.- Analyze requirement, provide design recommendation and configure/customize/deploy approved changes.
·         Service Desk/ IT Help Desk in Wipro Limited (Payroll company: Magna Infotech), Bangalore from June.2017 to till the date.

·         ITIL Respond to questions and concerns about service, and escalate call appropriately.

·         Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.

·         Handling GCSN and ADX ticketing tool.

·         Resolving Customer query via Emails and through telephone.

·         Raising Purchase orders(PO).

·         Training Engineers via phone call.

·         Handling each issue within SLA timings.

·         Handling Price issues raised from the customers.

 

TECHNICAL SKILLS

 

ITIL
Basic Knowledge on ITIL, ITIL Life Cycle.
ITSM Tool
ServiceNow
Programming Languages
HTML, Basic Java Scripting, XML, CSS, Angular JS
Data Base
MS SQL Server 2012.
SERVICE NOW EXPLOSURE

ServiceNow:

·         Knowledge on User Administration User, Groups, Roles, Department and Assignment Rules, Data look up Rules, Priority Look up Rules and Live Feed.

·         Knowledge on Data Management Creating Application, Module, Tables and Extending table, Form Design, Import Set, Transform Map.

·         Knowledge on Incident, Change and Problem Management.

·         Knowledge on Knowledge Management, Creating Articles, Publishing Articles.

·         Knowledge on Service Catalog, Creating Service Catalog, Categories, Item, Variables and Order Guide.

·         Knowledge on Creating Workflow with different workflow activities and Approvals.

·         Knowledge on SLA (Service level Agreement) for Incident Management.

·         Knowledge on Creating Report and Reviewing Reports.

·         Knowledge on Creating UI Policies, UI Policies Actions, UI actions, Tags, Plugins and Business Rules.

·         Knowledge on Creating Surveys, Adding survey questions, Trigger condition for surveys.

·         Knowledge on Access control rules, created ACL Rules for Table.

·         Knowledge on Email Notification and Creating Email Template.

·         Knowledge on Creating Update Set and Retrieve Update.

 

MS Excel Skills

Experienced with VLOOKUP’s and data sorting and filtering.
Applying Conditional formatting, Data Validation.
Experienced with Pivot Table. Pivot Chat table with Multiple consolidation sheet.
Inserting Pictures and working with arithmetic and logical formulas.
ACADEMICS

School/

College
INSTITUTE
BOARD /UNIVERSITY
Year
Aggregate %
B.E

(ECE)

Shri Madhwa Vadiraja Institute of Technology & Management, Bantakal, Udupi
Visvesvaraya Technological University, Belgaum Karnataka
2014
71.67%
Diploma

(ECE)
DR.T.M.A.Pai Polytechnic M.I.T., Manipal, Udupi
Board of Technical Examination, Bangalore
2011
76.72%
SSLC

Parkala High School Parkala, Udupi
Karnataka Secondary Education Examination Board
2006
76.96%

 

 

PROJECT WORKS

Title: Embedded system based Traffic Smart Junction

Description: This will be allowing you to avoid the accident, Traffic density measurement using IR sensors; Automatic barricade system for a junction, Automatic speed control system for vehicles in the junction, Traffic signal display on the vehicle using LEDs, The buzzer or horn is deactivated in hospital zone.

 

EXTRA CURRICULAR ACTIVITIES

·         I have been an active participant in various Quiz programs, Games and Social activities in school and College level.

 

STRENGTHS

·         Self-confident, Patience, Positive thinker

·         Willing to learn and adapt to new opportunities and challenges.

·         Determination, dedication, and discipline.

PERSONAL PROFILE

Father Name
Krishna Nayak
Date of Birth
24-09-1990
Sex
Male
Nationality
Indian
Marital Status
Single
Languages known
English, Hindi, Kannada, Telugu, Marathi & Konkani
Permanent Address
S/o Krishna Nayak, Madaga House, Near Bus stop, Opp. Main Road, Athradi post, Udupi dist (tq)-576107 Karnataka, India
Date:

Place: Bangalore                                                                                                                                                                                                                                             (SRINATH)

Skills

  • ITIL
  • Service Desk
  • ServiceNow

Education

Shri Madhwa vadhiraja Institute of Technology & Management

Aug-09-2011 / Jul-01-2014 BE

Dr. T. M. A Pai Polytechnic

Jun-01-2008/ July-30-2014 DECE

Experience

Wipro Limited

Jun-2017- Till The date Service Desk

ServiceWinds Solutions

Sep-2016- May-2017 Graduate Engineer Trainee