Description
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Areas of Expertise :
· Onboarding and Induction
· General Administration
· Client Relationship
· Records Management
· Employee Engagement
· Employee Data Management
· Statutory Compliances
· Training and Development
· Recruitment / HR
· IT Asset Management
· IT Involvement
——————————————————— PROFILE SUMMARY ———————————————————
I am a highly organized and dedicated Administrative Professional with 8+ years of experience in providing administrative support in a high-volume office environment. Proficient in managing day-to-day admin activities, with distinct focus on timely follow-up. I ensure proper flow of office procedures and support the management by carrying out everyday office duties and maintain a positive, professional and friendly relationship with co-workers, superiors, clients, visitors and vendors in person, online, and via telephone. My objective is to enhance my working capacity, professional skills, and business efficiency and to serve my organization in the best possible way with sheer determination and commitment.
——————————————————EDUCATION & TRAINING———————————————————
· M.A in English Literature – Pondicherry University, June 2010
· B.A in Functional English – Bharathidasan Govt. College for women (Autonomous) affiliated to Pondicherry University, May 2008
· Honours Diploma in Computer Application (September 2006 – October 2007) – Grade A
· Undergone One month In-plant Training at “News Pondicherry”, a reputed Indian English language weekly newspaper in Puducherry as a ‘Trainee Reporter’.
——————————————————–WORK EXPERIANCE————————————————————–
SENIOR OFFICE ADMINISTRATOR July 01, 2008 – December 31, 2016 (8 years, 5 Months)
Adappt Mobile Cloud Applications Pvt Ltd (formerly Qbase Technologies)
————————————————–ROLES & RESPONSIBILITES ———————————————————-
INDUCTION & ONBOARDING
· Responsible for taking care of end-to-end Joining formalities for new recruits
· Responsible for Post-Offer Activities – Candidate management System
· Ensure New Joiners have seamless onboarding program (IT assets, Credentials, System access etc.,)
· Collect and verify the employee documents and help them in understanding the company policy and process.
EXIT MANAGEMENT
· Coordinate Exit Interviews
· Employee Termination Process
· Dealing with the final settlement of employees when they leave.
· Collect issued assets like Laptop, Mobile phone, keys, ID badges, security pass, books and any other company-owned items.
· Deactivate Employees access to IT systems
· Ensure employee contact information is up-to-date
· Issuing Experience, Relieving and Conduct Certificates
· Responding to Ex-Employment Verification
TRAINING AND DEVELOPMENT
· Outlining, regulating and coordinating training and development programs for employees
· Coordinate and schedule meetings, events, workshops , Scrum programs and conferences
· Secure feedback for each program and document for future purpose.
· Coordinating follow-up support with the trainer
· To welcome, to help and to do necessary arrangements for the internships and workplace visits.
· Issuing Participant and Internship Certificate
TRANSPOTATION
· Ensuring that all drivers adhere to the work schedule
· Tracking of renewals prior to getting expired i.e. vehicle registration, insurance, driver’s license, vehicle examination and general services.
· Making travel and accommodation arrangements for staffs
ASSET MANAGEMENT
· Involved in ISO 9001 and ISO 27001 Certification Audit Process and prepared documents and records mandatory for audit.
· Maintain and track all the IT and Non-IT assets, software licenses, warranties, renewals etc., efficiently
· Monitoring the condition and / or performance of the asset.
· Manage Annual Maintenance Contracts (AMC) and schedule for necessary maintenance or services at appropriate times.
STATUTORY COMPLIANCE
· Ensure all statutory filing are completed within the deadline
· Maintain compliance tracker and circulate as appropriate
· Handling left Employee queries and resolve issues related to same.
· Payroll Processing
· Handling PF Nomination, PF-Withdrawal and PF-Transfer
· Co-ordinating the issues with the PF consultant.
· Processing ESI , PF, Profession tax, TDS maternity Benefits and employee bonus
· Guiding Employees filling the various statutory forms at time of joining and exit.
· Obtaining and timely renewals of various statutory of the company i.e. Taxes, Insurance, EPF, ESIC, TDS or any government fee
· Draft, modify and implement company policies
· Support during all audits and inspections
· Timely remittance & statutory returns filing Activity
EMPLOYEE ENGAGEMENT
· Maintain Active and inactive employees’ records (both hard and soft copies) and update it at regular interval
· Manage strong employee and employer relationship by various employee engagement activities like celebrating achievements, employee birthdays and festivals, sending birthday & festival greetings mail, arranging for fun events, Team outing, get-to-gathers etc.,
CLIENT RELATIONSHIP
· Liaise between an organization and its clients to ensure delivery of high quality products/services to clients and increased revenue for company
· Collect appropriate requirements from client to meet project objectives
· Client Database Management
· Renewal Reminders and Notifications on company products, services and promotions via phone or email
· Sending Birthday and seasonal greetings
· Resolve customer complaints in a prompt and professional manner.
GENERAL ADMINISTRATION
· Handling day-to-day admin activities
· Reporting on office performance to superiors
· Manage employee/client queries received via email and phone
· Client Follow up, marketing team tracking and management
· Banking Process, Employee account opening, Cheque book, Cash & bank Card handling
· Bookkeeping & Accounting
· Company Records and documents management
· Schedule Meetings, Daily Stand-ups, Appointments etc., using Google Calendar and track responses
· Generating Invoices, Estimates, Bills, vouchers
· Banking and other formal letter writing
· Holiday list and leave policy preparation
· Utility Management
HR / RECRUITMENT
· Post jobs and identify the prospective candidate through online job portals like Naukri, Monster, driving referral program, conducting Job Fair, social networking sites and forum.
· Scheduling personal or telephonic interviews between candidates and concerned department/person
· Issuing formal Offer letter and Completing the joining formalities
· Update employee databases (e.g. new hires, separations)
· Issuing Job Promotion and Appraisal announcement letters
· Employee Background Verification
· Involved in end-to-end recruitment cycle
IT INVOLVEMENTS
· Wrote abstracts for articles to be sent as News Feeds for users in Curation Corporation (Curation Corporation is a professional risk monitoring service, managing the exponential growth of content via professionally curated feeds and alerts)
· Involved in manual testing for websites and mobiles. Possessed good knowledge in test management tools like JIRA, MANTIS, and Basecamp.
· Been a moderator / administrator for websites with live users and have efficiently managed contents, user roles and users.
· Prepared Press releases and Web user manuals for numerous of products and websites.
· Extensive knowledge in the use of Microsoft Office Suites and standard computer applications.
· Basic Knowledge in HTML and Adobe Photoshop
· Email Processing
· Familiar with using both Windows and Mac Operating Systems
————————————————–ADMINISTRATIVE SKILLS ————————————————–
· Good communication and interpersonal skills.
· Self-Starter and Hardworking with a strong work ethic.
· Ability to multi-task with strong attention to detail.
· Ability to maintain confidentiality.
· Ability to work in fast-paced environment
· Ability of adapting to changing environments and new technologies that could be implemented
· Strong sense of responsibility and Team work
· Accurately filing administrative records and relevant paperwork
· Ability to work with minimal supervision.
· E-mail and Social Marketing
· Blogging
————————————————————AWARDS———————————————————————
· Received an “Appreciation Award” in recognition for 8 years of commitment and dedicated service.
——————————————————-PERSONAL DATA—————————————————————-
Date of Birth : 25.11.1987
Marital Status : Married
Nationality : Indian
Languages Known : Tamil & English ( Read, Write, Speak)
Passport Number : On Request
——————————————————–DECLARATION———————————————————-
I hereby solemnly affirm that the information furnished above are true to the best of my knowledge & belief.
