Jobs in Kalkaji

[jobs location=Kalkaji show_filters="false"]

Continue Reading

Jobs in Jasola Vihar

[jobs location=Jasola Vihar show_filters="false"]

Continue Reading

Jobs in Hauz Khas

[jobs location=Hauz Khas selected_region=4383 show_filters="false"]

Continue Reading

Jobs in Greater Kailash

[jobs location=Greater Kailash show_filters="false"]

Continue Reading

Jobs in East Of kailash

[jobs location=East Of kailash show_filters="false"]

Continue Reading

Jobs in Defence Colony

[jobs location=Defence Colony show_filters="false"]

Continue Reading

Jobs in Dakshinpuri

[jobs location=Dakshinpuri show_filters="false"]

Continue Reading

Jobs in Chittranjan Park

[jobs location=Chittranjan Park show_filters="false"]

Continue Reading

Jobs in Chawri Bazar

[jobs location=chawri bazar show_filters="false"]

Continue Reading

Jobs in Chandni Chowk

[jobs location=Chandni Chowk show_filters="false"]

 

Continue Reading

Jobs in Chanakya Puri

[jobs location=Chanakya Puri show_filters="false"]

Continue Reading

Jobs in Balbir Nagar Delhi

[jobs location=Balbir Nagar show_filters="false"]

 

Continue Reading

Jobs in Ashok Vihar

[jobs location=Ashok Vihar show_filters="false"]

Continue Reading

Vicky Gupta Phlebotomist in Delhi

·         Worked with the team of Doctors and assisting them.

·         Handling the instruments and taking care of the patients.

·         Injecting the essential drugs.

·         Checking the patient’s vitals (BP, RR, PR, Temp. etc.) and analyzing.

·         Collecting blood samples for the tests.

·         Providing nebulizing facility to the needy one.

·         Handling hardware and software for the Computer & Laptop.

·         Installation of all software and windows.

·         Assembling Computer and installing all necessary software

·         Material planning as per bill of material, material forecasting etc.

·         Preparation of RFQ, Rate evaluation, offer/ quotation, analysis for price/ rate contact,

comparative and negotiation, placement of Purchase Order.

·         Survey market for the cost reduction in material.

Work Experience

 

1.       In: Yuvo Medical Centre & Path Lab

As: Emergency Medical Technician                                (July, 2017 – Sep, 2018)

·         Worked with the team of Doctors and assisting them.

·         Handling the instruments and taking care of the patients.

·         Injecting the essential drugs.

·         Checking the patient’s vitals (BP, RR, PR, Temp. etc.) and analyzing.

·         Collecting blood samples for the tests.

·         Providing nebulizing facility to the needy one.

·         Etc……….

 

 

 

 

2.       In: JHG Marketing Pvt. Ltd.

As: Technical Officer cum Purchase Executive                  (August, 2015- March, 2017)

Responsibilities:

·         Install and configure computer hardware operating systems and applications

·         Monitor and maintain computer systems

·         Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

·         Troubleshoot system problems, diagnosing and solving hardware or software faults

·         Replace parts as required

·         Provide support, including procedural documentation and relevant reports

·         Follow diagrams and written instructions to repair a fault or set up a system

·         Support the roll-out of new applications

·         Respond within agreed time limits to call-outs

·         Work continuously on a task until completion (or referral to third parties, if appropriate)

·         Rapidly establish a good working relationship with customers and other professionals

·         Conduct electrical safety checks on computer equipment.

 

3.       In: JBJ Industrial Traders

As: Purchase Executive                                       (December, 2013-July, 2015)

·         Worked with this firm as Sales & Purchase Executive.

·         Attending meetings to understand the client requirements and making them happy with the Best quality product.

·         Maintaining the sale /purchase register upto date.

·         Tender work with the well-knowned firm BHEL, DTTDC, CPWD.

·         To handle all Documentation Work.

·         To prepare the Purchase Order at the time of finalization with the suitable terms and conditions.

 

4.       In: Delhi Tourism & Transportation Development Corporation – A Govt. Undertaking

As: Secretarial Assistant under Superintending Engineer           (April, 2009-August, 2012)

·       Taking dictation on computer.

·       Preparing the BOQ, RFQ, NIQ, NIT, Schedule of Work, Presentation, Draft, Tender’s Document, Letter, Note sheet, Allowance of Civil and Electrical Work.

·       Uploading the tenders on Govt. website.

·       Maintaining the records of all files.

·       Working under the guidance, with the Executive Engineer (Civil & Electrical) and Assistant Engineer (Civil & Electrical).

 

Education

·       Passed Secondary Class from N.I.O.S.

·       Passed Senior Secondary Class from N.I.O.S.

·       Completed B.B.A. from Global Open University.

·       Certificate in Graphic Designing.

·       Certificate in Hardware and Software.

·       Diploma in Interior Designing from SAI School of Interior Design.

·       Certificate Course of EMT-B (Emergency Medical Technician).

·       Certificate from HEAL YOU FOREVER FOUNDATION (NGO) for teaching the students and helping poor.

 

Skills

·       MS Office: Word, Excel & PowerPoint.

·       HTML, DHTML.

·       Adobe Photoshop.

·       CorelDraw upto 11 Version.

·       Hardware & Assembling Computer.

·       Software and windows installation.

·       Internet Surfing with Email Configuration.

 

Hobbies

·       Driving Car & Riding Bike.

·       Listening and Singing Songs.

·       Watching Movies and YouTube.

·       Helping the needy person.

·       Providing consultation with Doctor for the needy.

 

 

Continue Reading

Hansraj Lakshmanan inventory controller, warehouse manager, logistics manager

Career Objective:

Looking  for a job in Logistics/Purchase/Warehouse Department as a  Logistics Executive (Senior Designation) and to  work in a reputed corporate organization, where I can contribute, learn and build my career and play a key role in the development of the organization. Posses good analytical and problem solving ability with quick decision making trait and interpersonal skills. Ability to cope with high-pressure environments and easily adaptable to new work environments. I would like to build a successful career in your Industry that offers professional growth while being resourceful, innovative and flexible.

Career Profile:

Ø  Detail – Oriented ,efficient and organized professional with extensive experience  in store activities and Logistics activities.

Ø  Possess strong written and verbal communication and interpersonal  skills.

Ø  Proficient in handling all  warehouse related functions and logistics and  store management.

Ø  Extensive knowledge of warehouse management systems and services

Ø  Ability to handle multiple tasks and meet deadlines

Ø  Proficient in Microsoft Word, Excel and Internet.

Ø  Ability to take initiatives and work under minimal supervision

Ø  Positive attitude with excellent time management skills

Ø  Have ability to work with deadline and time set by management.

Ø  Expertise in managing store operations.

Academic (Educational Qualification):

Ø  B.COM  ( Bachelor of Commerce) From Calicut University

Addidtional  (Computer ) Qualification:

Ø  HONOURS DIPLOMA IN INFORMATION & SYSTEMS MANAGEMENT from APTECH COMPUTER EDUCATION.

Ø  DIPLOMA IN COMPUTER APPLICA TIONS  (Passed with CREDIT)  FROM NCC – THE NATIONAL CENTRE FOR INFORMATION TECHNOLOGY,  UNITED KINGDOM  , from APTECH COMPUTER EDUCATION.

 

Area  of Interest:

Ø  Logistics, Warehouse , stores,purchasing,financial accounting,cost accounting.

Strength:

Ø  Self – Confident and Self- Motivated.

Ø  Aiming for knowledge , intellectual and career development.

Ø  Dedication, team spirit and ability to get along well  in a multicultural society.

Ø  Quick learner , hard working and  goal oriented.

Ø  Greater adaptability to new environment / technology

Ø  Good listener, observer, committed to work,  punctuality   and friendly attitude .

 

Professional Experience:

1.

Company         :   AJM Kooheji Group, Bahrain

Duration         :   7th December 2009  To  3rd May 2018

Designation  : Assistant Manager  Executive (Ware House Cum Logistics)

Job Responsibilities:

Ø  Accounting for ensuring day to day operations of the stores function carried out in a safe, efficient and cost effective manner

Ø  Controls the warehouse by ensuring that all materials are correctly handled and recorded as per the standards and procedures laid out by the company.

Ø  Store activities  related to inward & outward movement of materials

Ø  Maintaining all records related to PO, GRN, Bills/Challans, Gate Pass ,preparation of GRN and forwarding the same to the concerned division for posting in the inventory system

Ø  Verification of goods received as per the specification/PO

Ø  Dispatching the materials to the respective site without any delay.

Ø  Maintaining Stock verification records and stock records on monthly basis.

Ø  Maintaining Stocks Location wise, Group wise, Model wise and arranging/Issuing stocks according to FIFO/LIFO method.

Ø  Stock reconciliation physical Vs system stock and physically checking the materials on a  monthly basis.

Ø  Responsible for Inventory Control

Ø  Handling loading and unloading Labours

Ø  Monthly stock statement to be submitted  to finance department.

Ø  Carrying out cycle count of stocks, auditing of stock accuracy to achieve inventory accuracy

Ø  Analyzing  slow moving and obsolete items, excess and shortage stocks

Ø  Handling Customer Queries

Ø  Preparing Day to Day reports,attending phone calls and resolving customer issues (non technical) and handling emails and customer escalations.

Ø  Ensuring the materials are located in the stores with proper identification.

Ø  Stock checking procedures are maintained as per the inventory policy.

Ø  Preparation and presentation of stores related reports

Ø  Managing of material flow and processes as per standard

Ø  Coordinating with other divisions to get the purchase order from the customer in order to facilitate quick and timely delivery.

Ø  Receiving and checking the material consignment arrived via sea and air freight services, receiving all in coming items as per quality and quantity, against freight documents.

Ø  On request from various sales outlets, I’m creating inter transfer documents through which I can send the newly arrived items for display.

Ø  Taking print outs of delivery notes sent by the division through the software system.

Ø  Arranging the delivery in case of emergency request from the customer.

Ø  Emailing daily dispatch details to all divisional managers.

Ø  Coordinating with  various divisions matters regarding material arrival, delivery dispatch and also forwarding the original delivery  note and other documents to the concerned divison.

Ø  I’m responsible for arranging the payment of delivery charges to the freight forwarder in case of consignment coming via airlines

Ø  Clearance of scrap as per company procedure

Ø  As a team member of warehouse division, I’m  also responsible for reserving the stocks in the system that are meant for export on the instruction from the concerned division

Ø  Arranging of packing materials and stationaries by coordinating with the purchase department.

Ø  Maintaining petty cash  and daily attendance register

Ø  Attending the meetings with the auditors along with my boss and giving clarifications to their queries.

Ø  Issuing items against authorized documents and requisition only.

Ø  Maintaining records of all receiving and dispatching of goods, stores area & ensuring that the items are placed in a proper and orderly manner.

Ø  Coordinates and participates in physical stock verification on year-end.

Ø  Visual inspection of physical stock and damages in stores on daily basis.

Ø  Reporting the details regarding all incorrect and damaged items to the warehouse manager.

Ø  Trains the stores assistants regarding the procedures to be followed in executing various jobs and properly delegating various stores jobs to the assistants.

Ø  Preparation of MIS report on monthly basis such as space occupancy report.

Ø  Closely monitoring with the concerned division on the shortage, damaged and rejection of materials.

Ø  Monitoring the fleet of vehicles with the help of stores supervisors and reporting any repair work to the human resources department in order to get the vehicle repaired. In our company human resources department is responsible for the repair work of vehicles.

Ø  Monitoring warehouse  hygiene,report any safety hazards to the logistics head.

Ø  Preparing the daily dispatch report and maintaining all the documents required for dispatches & stock receipts.

Ø  Ensure that all the material received are updated in the system on  a daily basis.

Ø  Supervising and  arranging of the goods in  brand wise, style wise and size wise in the racks.

Ø  To oversee the documentation regarding the GRN  of all accounted goods (receipt and returns) are sent to accounts department.

Ø  Oversee the stock control and keeping the stock control systems updated.

Ø  To plan that work is completed in the stipulated working hours

Ø  Attend warehouse review meeting to measure the performance and discussing the issues/problems faced during the warehouse operations.

Ø  Motivating, organizing and encouraging the teamwork within the work force to ensure that  the productivity targets are met.

Ø  Ensuring that the customer signature is  embossed on all the delivery notes and other stores delivery documents.

Ø  Preparation of return inward vouchers for all the incoming materials coming back to the stores  from the customer.

Ø  Ensuring that the physical stock verification is done every quarterly and passing adjustment entries to correct book stock in order to match the figure with the physical stock.

Ø  Ensuring smooth functioning of the Office / Warehouse & maintenance of office and sending the monthly expense claims to accounts on time.

Ø  Placing purchase request for medicines required for the first Aid box, pantry and stationary items.

Ø  Managing the store that includes supervision of misc. report, inventory control, stock update and keep the proper accounting in all respects.

Ø  Co-ordination of various jobs with head office, purchasing and all other concerned divisions.

Ø  Preparing of various stock statements as per head office requirement such as monthly stock statement.

Ø  Checking physical stock position as per main stock ledger.

Ø  Maintaining all types of warehouse records and material tracking system in warehouse

Ø  Organizing daily and monthly physical stock verification and matching with book-stock in line with company requirements

Ø  Reporting any plumping, electrical and A/c  problems to the maintenance department.

Ø  Visual inspection of stock received for damages

Ø  Coordinating with the sales team for priority dispatches.

Ø  Ensuring that the necessary steps are taken for replacing the damaged items which are given to the customers.

Ø  Verifying delivery address, phone number for individual customers and verifying any commitments given to individual customers and dealers.

Ø  Arrange the packing team to pack the product as per the order.

Ø  Picking the material as per the part code mentioned in the delivery order.

Ø  Clarify the shortage and excess of material.

Ø  Ability to recognize the product as per the requirement  and delivering within time.

Ø  Communicating and coordinating between Executives and operational heads.

Ø  Handled virtual store locations

Ø  Preparing barcode stickers for sticking on the materials to be dispatched to our B2B customer.

Ø  Monitoring zone level (within warehouse) inventory, suggesting & implementing corrective actions on same.

Ø  Monitoring the stores operation by handling stores records and documentation, tracing material transactions using sage accpac, maintaining stock integrity.

Ø  Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.

Ø  Ensure warehouse floor management to optimize space utilization for proper stock rotation and have perpetual stock audit to ensure nil variance.

Ø  Analyse the situation, and solving  a wider range of difficult to complex administrative issues.

Ø  Maintaining smooth inter-departmental relationship

Ø  Receiving and storing of purchase returns and defective goods

Ø  Coordinating with the service department regarding replacement of materials under warranty. I prepare inter transfers to the service department for making emergency material replacement for the customer, there by contributing to the process that increase customer satisfaction.

Ø  Recognized for excellent performance during performance appraisal.

Ø  Contributed as a member of the warehouse team to win the best performing division  award with in the company

Ø  Maintain good rapport with all customers and employees.

 

2

Company       :  Ritz Carlton Hotel Company LLC, Bahrain

Duration        :  June 25TH 2007 –  Oct 31st  2009

Designation  :  Supervisor – Engineering Stores

Job Responsibilities:

Ø  Ensuring day to day operations of the stores function are carried out in a safe, efficient and cost effective manner

Ø  Maintaining the records pertaining to material receipts and consumption.

Ø  Stock checking procedures are followed  as per the company policy.

Ø  Preparation and presentation of stores related reports.

Ø  Periodic stock verification and reconciliation and maintaining minimum and maximum stock level and also conducting physical stock verification on year end.

Ø  Managing of material flow and processes as per standards followed by the company.

Ø  Coordinating with all departments for consolidating relevant documents required for the  processing of the documents required for suppliers payments.

Ø  Coordinating with the purchasing department for getting the  purchase order.

Ø  Receiving and checking the new spare  parts and reconditioned parts arriving  through sea and air consignment, as per quality and quantity, against the delivery note provided by the supplier.

Ø  Creating new item codes ,item name and description under different item categories mentioned in the inventory system maintained by the company.

Ø  Creating store transfer  requisition  for items requested by various departments and technicians working in the engineering department.

Ø  Parts arrangements in proper location inside the stores every day.

Ø  Attending  meetings with the Auditors to answer their queries regarding store operation.Placing of items according to  serial number, item code, item category and location wise to all the stocks.

Ø  Issuing items against authorized documents and requisition only.

Ø  Maintaining records of all incoming and outgoing items.

Ø  Maintaining stores area & items are  kept in a proper and orderly manner.

Ø  Visual inspection of physical stock for damages in the stores on a daily basis.

Ø  Preparation of reports concerning all incorrect and damaged items  and submitting it to the  head of  engineering dept.

Ø  Trains and directs the work to stores assistants.

Ø  Preparation of MIS report on monthly basis

Ø  Closely monitoring with purchase team on the shortage and rejection of materials.

Ø  Managing the overall store and purchasing  activities and budgeting.

Ø  Carrying out inventory / warehouse management of equipments; replenishing stock items by raising purchase request.

Ø  Maintaining the stock of material without any variance by conducting stock verification

Ø  Ensuring implementation of FIFO, Quality Systems & other requirements in stores.

Ø  Maintaining stock records on monthly basis; implementing stores system by monitoring material movement in stores.

Ø  Providing monthly report to Superiors on monthly basis.

Ø  Responsible for all the filing jobs of the stores in a systematic manner.

Ø  Oversee the stock control and keeping the stock control systems updated.

Ø  To ensure that the work is completed within the stipulated working hours.

Ø  Maintaining stock verification records

Ø  Arranging/Issuing stocks according to FIFO/LIFO method.

Ø  Co-ordinate with purchase department for clearance of purchase order.

Ø  Deal with the suppliers of the material.

Ø  Updating of all store related documents

Ø  Monthly stock statement to be submitted to the finance department.

Ø  Carrying out cycle count data processing, auditing of stock accuracy to achieve inventory accuracy and investigating causes of inventory inaccuracy.

Ø  Analyzing  slow and obsolete items, excess and shortage stocks

Ø  Attending phone calls and handling emails.

Ø  Ensuring that the materials are located in the stores with proper identification.

Ø  Ensuring Vendor stock receipts / GRN are accounted to book stock in time.

Ø  Ensure that the  physical stock is verified  every quarterly and  adjusting  entries are entered in the system in order  to correct the  system  stock . This process also involves taking approval from the management for passing the adjusting entries to correct the system stock.

Ø  Handling of petty cash and sending the monthly expense claims to accounts.

Ø  Ensuring that all operational needs of the technicians  are met.

Ø  Preparing material receipt notes on a daily basis.

Ø  Submitting purchase request  with all the supporting quotations  to the purchasing department in order to get approval from the senior management and prepare the purchase orders duly signed by the management.

Ø  Sending product enquiries to various suppliers and follow up with the suppliers for getting price quotations.This job also involves price negotiation in order to get the best price from the supplier  and  it lead to significant financial cost savings to the company.

Ø  Keeping all records of spares for plant machinery and vehicle.

Ø  Planning  and co-ordination with various departments  for receiving and issuing of materials in an optimum way.

Ø  Setting of minimum and maximum stock level of various items in the inventory in order to ensure the availability of materials on demand.

Ø  Maintaining all types of store records including statutory records(duplicate copy of engineering related maintenance contract).

Ø  Visual inspection of stock received  for damages and raising claims wherever applicable.

Ø  Proper storing as per stacking norms.

Ø  Follow up with the purchasing department for  the  timely processing of purchase orders.

Ø  Fax the purchase orders  to the suppliers and follow up with the supplier to get timely delivery of various engineering items.Maintaining good relationship with the suppliers.

Ø  Conducting  market study in  order to get  new suppliers – the objective of this job is to increase the supplier base of the company.Arranging timely payment for the outstanding invoices of the suppliers in order to maintain a good business relationship

Ø  Abiilty to handle any stores activities assigned by the department head.

Ø  Preparing of monthly stock statement

Ø  Coordinating with the receiving clerk  of the accounts department to issue credit or debit note for the items received short or excess.

Ø  Reconciliation of sundry debtor and creditors account

Ø  Submitting daily stock report & month end stock statement to the account department

Ø  Conducting monthly inventory review meeting.

Ø  Issuing of materials,(As per the issue slip, through stock transfer note for internal use).

Ø  Improved the inventory accuracy level to 95% through proper inventory count & control.

Ø  Material procurement for all category of items as per project request.

Ø  Follow up with the suppliers for timely dispatch of materials.

Ø  Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.

Ø  Ensure that all stores safety and security precautions and measures are being complied with at all times.

Ø  Material planning and scheduling for different items, and interface with foreign/local vendors for the timely purchase of  materials.

Ø  Ensures timely submission of reports to the finance department regularly.

 

3

Company         :   AL-AIN ROTANA HOTEL, Al Ain, United Arab Emirates

Duration         :   23rd May 1999 –  June 23 2007

Designation    :  Store keeper / Engineering Secretary/ Job Controller

Job Responsibilities:

Ø  Managing  day to day operations of the stores functions.

Ø  Maintaining the records pertaining to material receipts and consumption

Ø  Stock checking procedures  are  followed  as per the company policy.

Ø  Preparation and presentation of stores related reports

Ø  Periodic stock verification and reconciliation.

Ø  Maintaining minimum and maximum stock level

Ø  Coordinating with the purchase dept to get timely delivery of items from the suppliers.

Ø  Receiving and checking the new spare  parts

Ø  Creating store transfer  requisition  for items requested by various departments and technicians.

Ø  Parts arrangements in proper location inside the stores every day

Ø  Attending store audits and answering queries raised by the auditors.

Ø  Receiving all in coming items as per quality and quantity, against the delivery note provided by the supplier as well as the purchase order of the company.

Ø  Arranging all the items in proper locations, storage and preservation with proper identification.

Ø  Coordinates and participates in physical stock verification on year-end.

Ø  Reporting all incorrect and damaged items to head of  engineering dept.

Ø  Oversee the stock control and keeping the stock control systems updated.

Ø  To plan that work is completed in the stipulated working hours

Ø  Maintaining all records related to stores administrative work.

Ø  Maintaining stock verification records, aranging/issuing stocks according to FIFO/LIFO method.

Ø  Physically checking the material stock on a  monthly basis.

Ø  Monthly stock statement to be submitted to the finance department.

Ø  Analyzing  slow and obsolete items, excess and shortage stocks

Ø  Inventory management softwares like FIDELIO( HOTEL MANAGEMENT SOFTWARE) and FBM(FOOD ,BEVERAGE ,MATERIALS) were used in my day to day work.

Ø  Ensuring that purchase orders raised for materials and spares are accurate and as per the requirement of the company.

Ø  Keeping all records of spares for plant and machinery

Ø  To ensure adherence to quality systems & practices.

Ø  Maintenance of Material Stock Register / Transfer Register

Ø  Able to handle stores  & related activities as assigned by the Head

Ø  Follow up with the suppliers for the timely delivery of items.

Ø  Handling all incoming and outgoing correspondence of engineering department .

Ø  Drafting of letters & emails for day to day general administration, upkeep and maintenance of office.

Ø  Monitoring  daily attendance of the staff and preparing the monthly attendance summary and sending it to finance dept.

Ø  Providing  both clerical and administrative support to the chief engineer in order to run the engineering department smoothly.

Ø  My day to day job also include word processing, copy typing, letter writing, dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries, arranging meetings/appointments and organising travel for staff.

Ø  Used  a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc.to produce correspondence and documents, devising and maintaining office systems.

Ø  Attending meetings, taking minutes and keeping notes, liaising with staff in other departments and with external contacts, ordering and maintaining stationery and equipment supplies.

Ø  Organising and storing paperwork, documents and computer-based information, photocopying and printing various documents.

Ø  Document control for sensitive documents like engineering drawings.

Ø  Responsible for receiving all written maintenance request and telephone maintenance request for various kinds of job.

Ø  Distributing the job request to technicians according to the trade, ensuring that  the job is completed within reasonable time.

Ø  Maintaining the job register to record the day to day maintenance jobs that are done by the department .

Ø  Preparing a summary report of the total number of jobs done for a particular month in each trade and  responsible to report any backlogs in jobs to the chief engineer.

4

Company       :  UNIVERSAL INSTITUTE OF INFORMATION TECHNOLOGY,

Kannur District, Kerala State, India

Duration         :  8th November 1998 to 18th May 1999

Designation  :  Software Instructor

Job Responsibilities:

Ø  Engaged classes for students preparing for ‘A’  level examinations

Ø  Also taken classes  for Information technology subject at the graduate level.

 

5

Company       :  NATIONAL INSTITUTE OF ENGINEERING TECHNOLOGY,

Kannur District, Kerala State, India

Duration        :  18th March 1996 to 25th December 1996

Designation  :  Faculty for Computer Studies.

Job Resposibilities:

Ø  Have taken computer classes  for  course in MS-OFFICE,Foxpro,’C’ Lnaguage.

Ø  Have taken classes for Information Technology subjects for Engineering diploma students.

 

 

 

Continue Reading

Kunal Bhatt Manager Operations and Business Development Bangalore

Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

QUALIFICATIONS AND CERTIFICATIONS

PRINCE2- Projects in Controlled Environment foundation and practitioner certified by Axelos and PeopleCert, DAFM- Diploma in Animated Film Making from Maya Academy of Advanced Cinematics, Economic and Finance ambassador at INMUN- Indian Model United Nations.

 

WORK EXPERIENCE

WEBCANNY AND ORIGIN CALL CENTRE

August 2016 – May 2018

MANAGER – PROCESS AND BUSINESS DEVELOPMENT

– Coordinating day-to-day execution of the process

– Identifying and implementing changes to the process

– Establishing relationships with executives and CXO

– Getting new processes and business to the company

– Responsible for getting data for existing processes

– Communicating new and changed policies

– Ensuring standards and procedures are being followed

– Facilitating resource commitment and allocation

– Identifying and implementing process improvement

– Act as focal point for the process, communicate with clients, service providers and management

– Facilitate resolution of issues with items not complying with the process

– Notifying the participants in the process when standards and procedures are not being followed

– Establishment of measurements and targets to improve process effectiveness and efficiency

– Responsible for evaluating the performance of the process

– Assists auditing of the process for compliance with documented procedures

– Defines those parts of the process framework not defined by the process owner

 

AV INFO SOLUTIONS

September 2012 – August 2016

ASSISTANT MANAGER – October 2015 – August 2016

– Achieving sales targets

– Achieving attrition target

– Submitting systematic report presented to manager

– Interacting with clients

– Attending conference calls, meetings with clients

– Calibrate with clients and quality analysts to ensure superior quality standards

TEAM LEADER – September 2014 – October 2015

– Taking calls if required

– Making sure daily targets are achieved

– Identify training requirements for team

– Ensure service level agreement is maintained on a daily basis and are adhered

– Doing performance appraisals and skip level meeting – monthly, half yearly and annually

– Motivating team by organizing contests

– Rewarding deserving members

SUBJECT MATTER EXPERT AND TRAINER – September 2013 – September 2014

– Collaborate with existing training staff and management

– Identifying and implementing changes to process

– Train, coach and give feedback to existing and new staff

– Responsible for getting data for existing processes

SENIOR EXECUTIVE – September 2012 – September 2013

– Daily targets

– Cold calling

– USA shift

– Blended process

 

COMPUCELL TECHNOLOGIES

August 2011 – September 2012

SENIOR EXECUTIVE

– Sales

– Outbound

– UK shift

 

EDUCATION

SUNRISE UNIVERSITY

2011 – 2015

BACHELOR’S OF ENGINEERING IN COMPUTER SCIENCE

 

SKILLS

LANGUAGES KNOWN

English

Hindi

Marathi

Gujarati

 

SOFT SKILLS

Motivation

Public Speaking

Active Listening

Detail oriented

 

LEADERSHIP SKILLS

Responsibility

Mentoring

Goal setting

Conflict resolution

Negotiation

Risk management

 

ORGANISATION SKILLS

Decision making

Time Management

Delegation

Event planning

 

SOCIAL AND LIFE SKILLS

Teamwork

Patience

Handling criticism

Adaptability

Empathy

 

HARD SKILLS

Microsoft office

Adobe creative suite

3ds Max

Data analysis

SEO

SEM

Graphics designing

HTML

JAVA

C and C++

Visual basics

 

And Many More

 

ACHIEVEMENTS

Best Technology Savvy Award, Best Boy of the Year Award, 1st place in district-level science exhibition, Scholarships and Medals in All India Talent Search Examination, Dr. Homi Bhabha Balvaidnyanik Competition, Unified Council, Cyber/ Science/ Math Olympiad, various Track and Field events.

Continue Reading

Shanker Customer Operations Professional

 

PROFICIENCY FORTE – For resume call 9910612773

Senior management customer operations professional with 19 years of experience in senior leadership roles across diverse organizations. Strong and proven track record of delivering profitable growth in highly competitive markets, developing and implementing strategies for new services. Exploring challenging managerial assignments with a professionally managed organization

Expertise In
________________________________________

Customer Service Delivery

P&L Accountability / Management

Resource Planning & Management

Team / People Leadership

Business Development

Channel Management

Services Sales Planning / Enablement

Business Innovation & Agility

Continuous Service Improvement

Innovation & Capability Growth

Process Simplification & Re-Designing

Cost Reduction Strategies

Performance Management

Productivity Optimization

Collaboration & coordination

Retail Operations

Leadership Strengths & Highlights
________________________________________

 Proven ability in defining pricing strategies & restructuring of business operations based on collated market intelligence on competition; Proficient in analysis of sales figures & forecasting sales volumes, analysis & interpretation of trends to facilitate planning.

 Excellent track record in envisioning & leading revenue and growth initiatives grounded solidly on business and economic value; successfully designed & implemented technical solutions, delivering a strong ROI.
.
 Strong background in implementing strategic initiatives, developing market penetration techniques, competition/ market analysis; evaluating market response/ requirements to be communicated to various teams for accomplishment of business goals.

 Adept at setting up an effective distribution & channel network for enhancing market penetration across the target market segment. Guide distribution teams in effectively closing identified business deals with potential revenue impact.

 Proficient in various operational aspects of telecom post paid operations as well as service quality parameters aimed at enhancing client satisfaction

 Proven expertise in seamlessly collaborating with ‘C’ level executives, senior management, stakeholders, business partners, customers and team members to deliver responsive and quality strategic, operational and business outcomes.
.
 Proactive decision maker, having practical management style and excellent skills in management of people capability including performance management, succession planning and recruitment; adept at leading large teams to maximize productivity.

Professional Experience
________________________________________

Binary Teletech, Bangalore Aug 2013 onwards
DGM – Customer Service Delivery

Key Profile:
• Conceptualizing customer services strategies based on extensive analysis of service operations and market dynamics, monitor Operations of after sales customer Support Structure and its performance.
• Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
• Assessing customer feedback, evaluating the improvement areas & providing critical inputs; advocating process compliance via regular review meetings.
• Evaluation of customer engagement quality and service delivery parameters.
• Accountable for first time resolution at front end and backend through driving improvement towards quality parameters and C-Sat scores.
• Instrumental in evaluation and analysis of customer service ratings and draw an action plan to improve satisfaction scores.
• Focus on identification and incorporation of new products in the market to enhance the product portfolio as well as maximizing brand awareness through designing of monthly and seasonal leaflets.
• Manage a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
• Collaborate with various support teams for frequent training and development of customer interfacing Staff.
• Setting a clear directive and deploying strategies focused towards high customer service standards.
• Accurate reporting of customer service standards through MIS reports and audits.
• Incorporation of best industry practices to ensure sustained growth and service Standards.
• Collaborate with internal & external teams in effectively implementing channel marketing programs, set up loyalty programs for trade & channel partners.
• Capability to work with large teams of senior level professionals and directly reporting team and ability to communicate at multiple levels with both customers and colleagues.
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Enterprise Impact:
• Consistently Increased customer Service and Quality Scores by 12%.
• Rated high for accomplishing 18% enhancement in Overall Department Operational Efficiency.

Idea Cellular, Bangalore May 2005 –Jul 2013
Manager – Service Delivery ~ Feb 2009 – Jul 2013

Key Profile:
• Collaborated with various support teams in roll out of “My Idea” and “Idea Point” service centers across the circle leading to opening 147 service centers across the circle in a span of 1 year.
• Defined service standards, policies in compliance to KPIs. Organized training sessions for field engineers and area managers for maintaining seamless operations.
• Resolved technical updates /issues in coordination with customer service & factory (Quality/R&D).
• Focused on planning, development, implementing & controlling in compliance to revenue and cost parameters.
• Assisted in the service operations team for providing proactive solutions & enhancing operational efficiencies.
• Conducted operational audits for ensuring compliance to Total Quality Management parameters for maintaining positive customer satisfaction index.
• Planning & execution of customer life cycle management therapies, to arrest churn levels of customers. Providing quality customer support by ensuring first contact resolution to them.
• Strategizing and managing churn control activities, both proactive and reactive. Day to Day monitoring of involuntary and voluntary churn control activities.
• Managed roll out of 3G products & services across various service centers; rolled out MNP across service centers in Karnataka.
• Interacted with Zonal Regional Managers for effectively resolving business as well as operational issues
• Built/maintained productive business relationship with existing clients and prospects for identification / development of internal and external commercial opportunities.
• Implemented initiatives like loyalty program, service camps and customer meets to enhance growth in walk in/conversion rates.
• Worked on standardization of systems through evaluation of department operational and corporate standards.
• Monitored/managed inventory management systems within the area with focus on slow moving and non moving products.

Enterprise Impact:
• Rated high for consistently maintaining partner profitability targets at over 95%.
• Significantly enhanced CSAT scores by implementing First Time Resolution in operations.
• Accomplished good rating by third party survey for customer experience at Service Centers.

Manager – Channel / Corporate Receivables and Fraud Management ~ Jan 2006 – Jan 2009

Key Profile:
• Evaluated & optimized credit limits to prevent exposure and fraud for enhancing organizational bottom lines.
• Focused in enhancing client satisfaction by implementing effective SLA based query resolution and consistently rendering qualitative service delivery.
• Guided team members in identifying & evaluating new and cost effective modes of payment and billing.
• Set up & managed robust Fraud Management system to minimize revenue leakage.

Enterprise Impact:
• Successfully implemented priority-based customer service module for effectively resolving issues of premium corporate customers.
• Assessed credit limits to acquaint on client billing and payment patterns.

Assistant Manager – Credit Control ~ May 2005 – Dec 2005

Key Profile:
• Managed implementation of Grid Based credit limit assignment as well as setting up Contact Point Verification for the state of Karnataka.
• Ensured smooth functioning of fraud management systems and pre-check alarms as well as seamless agency operations.
• Focused on enhancing credit limits for customers in IR location based on eligibility criteria.
• Collaborated with sales department for identifying delinquent customer groups and negative areas. Enhanced operational efficiency by automating the FMS system.
• Optimized resource utilization through decentralization of team responsibilities across areas of operation.

Enterprise Impact:
• Acknowledged for optimizing revenues through effective monitoring of Red Alert Customer Groups and IR locations.
• Successfully reduced suspension percentage through Bills Review and reduced Red Alert Cases by 30%.
• Enhanced first bill payments by 23% and corporate receivables by 14% through optimized usage of Fraud Management Systems.

Convergys India Services Ltd., Bangalore Feb 2004 – May 2005
Team Manager

Key Profile:
• Optimized resource utilization and streamlined processes to enhance operational efficiency / departmental profitability.
• Guided team members in effectively resolving critical cases with potential business impact based on pre-defined quality parameters.
• Assessed skill gaps of team members and organized skill enhancement sessions for improving individual skill sets.
• Implemented various internal controls and improvement initiatives based on operational or business requirements.
• Maintained updated records related to day to day business transactions and action taken reports.

Enterprise Impact:
• Exceeded call quality score consistently averaging > 90%.
• Implemented caller authentication procedure to ensure complete customer confidentiality.
• Reduced the abandoned statistics by 6.8%.

Previous Assignments
________________________________________

Officer – Credit Control &Risk Management | Tata Teleservices Ltd, Bangalore Mar 2003 – Feb 2004

Associate Executive | Radio Shack Canada, Toronto (Canada) May 2001 – Dec 2002

Business Consultant | Premier Systems, Toronto (Canada) Mar 2000 – Oct 2000

Technical Support & Billing | JT Mobiles Ltd., Bangalore Aug 1996 – Mar 2000

Academics
________________________________________

Education

• BA (Economics & Statistics), PSG College of Arts, Coimbatore in 1994.

Professional Enhancement
• Diploma course in Oracle 8i and Visual Basic 6.0.
• Diploma Course in Web Designing (well versed with Adobe Illustrator, Adobe Photoshop, HTML, Digital
Imaging and Macromedia Flash).

Personal Details
________________________________________

• Date of Birth :15th December 1972
• Languages known : English, Hindi, Tamil, Marathi, Kannada
• Nationality : Indian
• Passport Details : L6144538 valid till 2023

~ References Available Upon Request ~

Continue Reading