Senior Care Delight Executive

Overview

We are hiring for one of the fast growing healthcare tech-enabled companies in Bangalore.

 

EXPERIENCE:

 

2-4 years

 

JOB RESPONSIBILITIES:

 

1. Handle customer queries and complaints via various channels.

 

2. Approach and resolve the queries and issues with a customer-centric attitude.

 

3. Offer exceptional customer experience and delight.

 

4. Adhere to the set SLA and TAT.

 

5. Achieve a high customer satisfaction score (CSAT).

 

6. Demonstrate the right attitude with the right tonality in all customer interactions.

 

7. Help to analyse and build processes.

 

WHAT WE ARE LOOKING FOR:

 

1. Any bachelor/master degree.

 

2. Proficient in English and Hindi.

 

3. Excellent interpersonal skills.

 

4. Exceptional communication skills on multiple mediums (Chat, email, phone).

 

5. A quick learner.

 

6. Ability to multi-task and make decisions under pressure and time constraints.

 

WHY SHOULD YOU APPLY?

 

1. Shift allowance will be given for overtime.

 

2. Rotational day off is available.

 

3. Supportive work environment.

 

NOTE:

 

This is on-site job(office address: HSR Layout)

 

We are looking for candidates who are in Bangalore or in Karnataka who would be willing to relocate to Bangalore and can join immediately or in 1 week or in 15 days.

 

Candidates should be comfortable working for 6 days with a rotational day off and on rotational shift.

 

We are looking for candidates who speak English and Hindi fluently.

 

Those who have 2-4 years of experience in a similar role, can only apply.

 

Please mention the required skills with experience in your updated resume.

 

If your profile matches, we will contact you for further steps.

Tagged as: chat, customer care, customer executive, customer relationship, customer service, email, phone calls, voice process