Overview
. Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
. Maintain an updated knowledge of the organization’s products, services, and customer service policies
. Document customer interactions when necessary, compiling documents and forwarding information to interested parties
. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
. Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
. Assist clients by demonstrating the use of goods and programs and answering any questions they may have
. Participate in training opportunities provided by the organization or by outside entities
