Overview
As a Jewellery Floor Manager, your primary role will be to oversee the operations and sales activities on the jewellery floor of a retail establishment in Bangalore. You will be responsible for ensuring smooth floor operations, managing the sales team, meeting sales targets, and providing exceptional customer service to enhance the overall shopping experience for customers.
Responsibilities:
Floor Operations Management:
Supervise and coordinate the activities of the sales team on the jewellery floor.
Ensure that the floor is well-organized, clean, and visually appealing to attract customers.
Monitor inventory levels and coordinate with the inventory management team for replenishment.
Sales and Customer Service:
Lead by example and actively engage with customers to promote sales and provide exceptional customer service.
Assist customers in selecting jewellery pieces, provide product knowledge, and answer their inquiries.
Train and motivate the sales team to achieve sales targets and deliver excellent customer service.
Resolve customer complaints or issues promptly and professionally.
Team Management:
Recruit, train, and schedule the sales team members effectively.
Set sales targets for the team and monitor individual and team performance.
Provide coaching and guidance to improve sales techniques and product knowledge.
Conduct regular performance evaluations and provide constructive feedback.
Visual Merchandising:
Collaborate with the visual merchandising team to create attractive displays that showcase the jewellery collection effectively.
Ensure that visual merchandising guidelines are followed consistently.
Reporting and Analysis:
Prepare sales reports, analyze sales data, and provide insights to senior management.
Monitor market trends, customer preferences, and competitors’ activities to identify potential sales opportunities.
Compliance and Security:
Ensure compliance with company policies, procedures, and legal requirements.
Implement security measures to safeguard the jewellery and prevent theft.
Requirements:
Bachelor’s degree in Business, Marketing, or a related field (preferred).
Proven experience in jewellery sales or retail management, preferably in a supervisory role.
Strong sales and customer service skills with a passion for delivering an exceptional customer experience.
Excellent leadership and team management abilities.
Strong communication and interpersonal skills.
Knowledge of jewellery products, materials, and industry trends.
Familiarity with visual merchandising principles.
Proficiency in using sales and inventory management software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Flexibility to work on weekends and during peak retail periods