Overview
1.Excellent Communication Skills
2. Project management (CAPM) basics: definition of project, 5 phases, 10 domains – high-level explanation of each domain
3. ITIL: difference between projects and operations, what is ITIL, 5 stages, what are activities in each stage
4. Computer Basics: AD/DNS/DHCP/VPN – what it is and high-level functionality
5. Virtualization Basics: what is virtualization, 2 types of virtualization, what is cloud virtualization , 4 types of cloud , cloud service providers , difference between each cloud type
