Designation: Service Admin – Contact Centre
Qualification: Any Graduate (Preferred B.com)
Experience: 3+ Years
Location: Navi Mumbai
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues and provide solutions.
Ensure to follow the customer service script provided by the company for uniformity.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Required Skill Set:-
Prior experience with customer service and call centers in relevant job roles.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Good communication and listening skills