Overview
Tata Capital’s telesales roles (Customer Sales Executive/Outbound Telesales) focus on driving loan disbursements, cross-selling, and managing customer inquiries. Key responsibilities include identifying potential customers, selling personal/housing loans, maintaining documentation, and achieving sales targets. Candidates generally need 1+ year experience in sales (BFSI preferred), excellent communication in English/Hindi/regional languages, and a graduate degree.
Key Job Responsibilities
Outbound Sales: Call potential customers for personal loans, loans against property, or housing loans, and convince them to buy.
Target Achievement: Meet or exceed monthly targets for lead generation, customer acquisition, and loan disbursement.
Cross-Selling: Promote additional products and services to existing Tata Capital customers.
Documentation & Compliance: Collect, verify customer documents, and ensure compliance with RBI regulations and company SOPs.
Customer Service: Handle queries professionally and resolve issues to ensure high satisfaction.
CRM Management: Maintain accurate records of sales activities in the CRM system.
Requirements
Experience: Minimum 1 year of proven telesales experience, ideally in the Banking or Non-Banking (NBFC) sector.
Skills: Strong communication, negotiation, and persuasion skills.
Education: Bachelor’s degree in any discipline.
Language: Fluency in English and Hindi (regional languages are often preferred).
Work Environment & Benefits
Nature of Work: In-person/on-site sales roles.
Culture: Fast-paced, dynamic, and customer-centric.
Benefits: Often includes Provident Fund (PF) and health insurance.
