Responsibilities • Call existing and potential customers to sell the company’s products and services
• Accurately record details of customers’ purchase orders
• Process customer purchases
• Generate leads for the outside sales team to pursue
• Manage customer accounts by ensuring that existing customers remain satisfied with company’s products and services
• Develop and sustain solid relationships with customers to encourage repeat business
• Go the extra mile to engage customers

• Ability to read and follow scripts
• Strong negotiation and consultative sales skills
• Excellent organisational and problem-solving skills
• Effective communication and customer-retention skills
• Strong customer service and conflict resolution skills

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