Technical Support Engineer
Experience- 2 – 3 years of experience Skills Required- Tech Support, Customer Success, Customer Relationship Management (CRM) Type- Company Domain- enterprise software We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support.
Responsibilities • Understand customers’ issues and acknowledge them in a timely and efficient manner. • Provide positive customer experience, even under negative circumstances. • Proactively follow- up with all new customers to ensure their positive onboarding experience. • Understand the critical aspects of products and services, and communicate them intelligently to clients. • Communicate with tech leads, project managers and team members to provide a high clarity support for clients. What We Look Out For • Sharp listening skill and command over English in writing and speaking. • Strong ability to adapt to new technologies in quick time. • Excellent communication skill, both verbal and written. • Ability to remain professional, confident and patient at all times. • Ability to work round the clock and tight deadlines. • Knowledge in typing will be an added advantage.