Overview
Roles & Responsibilities:
- Request an appointment with a Doctor for a virtual consultation.
- Request an appointment with the Diagnostic facility for themselves and their family
members. - Enquire about their QubeCredit facility (provided by QubeHealth).
- Enquire about their Employer-provided, Group Mediclaim Policy (details made available to QubeHealth by that Employer, and displayed within the QubeHealth system).Guidance in making the right choice of a hospital or a clinic.
- Emergency assistance from an Ambulance or a Doctor.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (calls, emails, messages).● Acknowledging and resolving customer complaints.
- Knowing Qube products inside and out so that they can help the customers efficiently.
- Maintaining records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with the internal team where necessary.
- Share insights basis customer interaction to improve the process.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
QubeHealth does not discriminate on the basis of age, gender, or social background. However, the ideal candidate would possess the following experience:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers and should have their own device to work out.
- Experience working with customer support tools such as HubSpot would be an advantage.
- Candidates with a marketing background are preferable.
- Willing to provide a dedicated 9 Hours per day (8 am to 9 pm, Monday to Saturday, any 9-hour slot) to Work-From-Home.
- Possesses a capable PC or Laptop, with a reliable electricity and internet connection.
REPORTING
- You will be reporting to the Customer Experience Team Lead.