desktop support

Overview

Troubleshooting:
Diagnosing and resolving hardware, software, and network issues reported by users through various channels like tickets or direct communication.
Installation and Configuration:
Setting up new workstations, installing software and applications, configuring network connections, and ensuring proper functionality of hardware and peripherals.
Maintenance and Upgrades:
Performing preventative maintenance, upgrading hardware and software components, and ensuring systems are up-to-date with the latest patches and security updates.
User Support:
Providing technical assistance to users, guiding them through troubleshooting steps, and escalating complex issues to specialized teams when necessary.
Documentation:
Maintaining records of issues, resolutions, and user interactions for tracking and knowledge base purposes.
Training and Education:
Educating users on new software, IT policies, and best practices for using computer systems.
Collaboration:
Working with other IT teams and vendors to resolve complex issues and improve the overall IT environment.
Remote Support:
Utilizing remote access tools to troubleshoot issues and provide support to users, minimizing downtime.
Security:
Ensuring the security of desktop systems by implementing security protocols and managing user access.