Overview
Job details for Customer Care Executive
Position: Customer Care Executive
Location: Sector-63, Noida,
6 Days Working
Salary: Negotiable As per standards and experience (Upto 5 Lacs),( From 1,80,000 to 5,00,000 per year)
Age Criteria: Maximum 28
Responsibilities-
Ø Manage large amounts of incoming calls
Ø Identify and assess customers’ needs to achieve satisfaction
Ø Build sustainable relationships and trust with customer through interactive communication
Ø Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Ø Keep records of customer interactions, process customer accounts and file documents
Ø Follow communication procedures, guidelines and policies
Requirements
Ø Qualification must be Graduate with good communication skills
Ø Must have 1 year experience in BPO Sector (Inbound OR Outbound)
Ø Excellent communication skills (Hindi & English)
Ø Excellent listening skills and an empathetic voice and manner
Ø Typing speed should be minimum 15 words per minute & must have basic knowledge of computer
Ø Dedication to customer satisfaction
About Prologic Web Solutions Pvt Ltd
Job details for Customer Care Executive
Position: Customer Care Executive
Location: Sector-63, Noida,
6 Days Working
Salary: Negotiable As per standards and experience (Upto 5 Lacs),( From 1,80,000 to 5,00,000 per year)
Age Criteria: Maximum 28
Responsibilities-
Ø Manage large amounts of incoming calls
Ø Identify and assess customers’ needs to achieve satisfaction
Ø Build sustainable relationships and trust with customer through interactive communication
Ø Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Ø Keep records of customer interactions, process customer accounts and file documents
Ø Follow communication procedures, guidelines and policies
Requirements
Ø Qualification must be Graduate with good communication skills
Ø Must have 1 year experience in BPO Sector (Inbound OR Outbound)
Ø Excellent communication skills (Hindi & English)
Ø Excellent listening skills and an empathetic voice and manner
Ø Typing speed should be minimum 15 words per minute & must have basic knowledge of computer
Ø Dedication to customer satisfaction
Interested candidates can share resume at
awanish.kaushik@prologicwebsolutions.com, hr@prologicwebsolutions.com,
Resume (Only word document, DOC file) format will be accepted.
9205041785, Call & Business WhatsApp
Thanks and Regards,
Awanish Kaushik
Prologic Web Solutions Pvt ltd
Sector-63, Noida-201301