Overview

Description
At Ocwen, we are committed to hiring, developing and retaining the best talent in the industry. Within our customer-centric culture, we value innovation and promote an environment where team members can expand their skills and grow professionally. By embracing diversity and inclusion, all team members have opportunity to reach their full potential and maximize contributions to our mission and goals.

Ocwen Financial Corporation is a financial services holding company which, through our subsidiaries, is one of the largest mortgage companies in the United States. Our primary business is mortgage loan servicing and origination. Homeward Residential originates and purchases residential mortgage loans through direct, wholesale and correspondent channels. Liberty Home Equity Solutions provides reverse mortgage loan solutions. Headquartered in West Palm Beach, Florida, our global community of team members are located throughout the United States, U.S. Virgin Islands, India and the Philippines.

Helping Homeowners is What We Do! Our talented, diverse team members are dedicated to helping the homeowners and investors we serve. As an industry leader in foreclosure prevention and loss mitigation, Ocwen has completed 20% of all Home Affordable Modification Program (HAMP) sponsored modifications, 45% more than the next highest servicer. Each team member, regardless of  their role, is proud of Ocwens focus on helping families stay in their homes and improving financial results for investors.

Consider joining us to help fulfill our mission of helping homeowners. As an Ocwen team member, your mission is to delight the customers or co-workers you serve through caring service and innovative solutions.

POSITION SUMMARY:
Under the supervision of the Direct PMO Lending, responsibilities will include having substantial experience with standard concepts, practices and procedures in Six Sigma process improvement, the ability to manage projects efficiently and effectively from inception to completion, along with strong project and time management skills. The Process Engineer will engineer process responsibilities, capacity plan, and maximize efficiency opportunities for all departments.

ESSENTIAL FUNCTIONS:
The following reflects management definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Project Management skills and experience
Process definition including the process metrics for quality, service, cycle time, and productivity.
Capacity Planning for headcount management based on monthly volume
Process engineering and re-engineering based on company/compliance/market needs
Interact with all Operations managers to develop and implement process refinements
Articulate all work in a presentation format for Business Leaders
Monthly monitoring of Operations performance and efficiency
Interact with IT to articulate, promote and manage operational needs and projects
Ability to manage multiple processes and projects

.

Qualifications

Must have a proven track record of success as a business manager and possess the following qualifications:

Preferred:
Demonstrated ability to cross communicate at all levels of an organization
Detail oriented with superior follow up skills
Ability to develop and implement efficient processes and practices throughout Operations
Develop and implement strategies to achieve production goals
Required:
Project management experience
Process engineering experience
Capacity planning and efficiency maximization experience
Proficiency with Excel, Word and PowerPoint

WORKING CONDITIONS AND PHYSICAL EFFORT:
Work is performed in a variety of settings.
Work schedule could vary between days, nights or weekends.
Physical strength and manual dexterity to perform the essential functions of the position are required.
Position requires travel or the ability to operate an automobile and provide appropriate licensing and proof of insurance
Ocwen Financial Corporation, our affiliates and subsidiaries (Ocwen) is an equal opportunity employer. Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, and veteran or disability status, or any factors prohibited by law.

Tagged as: process analyst, project management – it

About Process Analyst, Project Management - IT

Description
At Ocwen, we are committed to hiring, developing and retaining the best talent in the industry. Within our customer-centric culture, we value innovation and promote an environment where team members can expand their skills and grow professionally. By embracing diversity and inclusion, all team members have opportunity to reach their full potential and maximize contributions to our mission and goals.

Ocwen Financial Corporation is a financial services holding company which, through our subsidiaries, is one of the largest mortgage companies in the United States. Our primary business is mortgage loan servicing and origination. Homeward Residential originates and purchases residential mortgage loans through direct, wholesale and correspondent channels. Liberty Home Equity Solutions provides reverse mortgage loan solutions. Headquartered in West Palm Beach, Florida, our global community of team members are located throughout the United States, U.S. Virgin Islands, India and the Philippines.

Helping Homeowners is What We Do! Our talented, diverse team members are dedicated to helping the homeowners and investors we serve. As an industry leader in foreclosure prevention and loss mitigation, Ocwen has completed 20% of all Home Affordable Modification Program (HAMP) sponsored modifications, 45% more than the next highest servicer. Each team member, regardless of  their role, is proud of Ocwens focus on helping families stay in their homes and improving financial results for investors.

Consider joining us to help fulfill our mission of helping homeowners. As an Ocwen team member, your mission is to delight the customers or co-workers you serve through caring service and innovative solutions.

POSITION SUMMARY:
Under the supervision of the Direct PMO Lending, responsibilities will include having substantial experience with standard concepts, practices and procedures in Six Sigma process improvement, the ability to manage projects efficiently and effectively from inception to completion, along with strong project and time management skills. The Process Engineer will engineer process responsibilities, capacity plan, and maximize efficiency opportunities for all departments.

ESSENTIAL FUNCTIONS:
The following reflects management definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Project Management skills and experience
Process definition including the process metrics for quality, service, cycle time, and productivity.
Capacity Planning for headcount management based on monthly volume
Process engineering and re-engineering based on company/compliance/market needs
Interact with all Operations managers to develop and implement process refinements
Articulate all work in a presentation format for Business Leaders
Monthly monitoring of Operations performance and efficiency
Interact with IT to articulate, promote and manage operational needs and projects
Ability to manage multiple processes and projects

.

Qualifications

Must have a proven track record of success as a business manager and possess the following qualifications:

Preferred:
Demonstrated ability to cross communicate at all levels of an organization
Detail oriented with superior follow up skills
Ability to develop and implement efficient processes and practices throughout Operations
Develop and implement strategies to achieve production goals
Required:
Project management experience
Process engineering experience
Capacity planning and efficiency maximization experience
Proficiency with Excel, Word and PowerPoint

WORKING CONDITIONS AND PHYSICAL EFFORT:
Work is performed in a variety of settings.
Work schedule could vary between days, nights or weekends.
Physical strength and manual dexterity to perform the essential functions of the position are required.
Position requires travel or the ability to operate an automobile and provide appropriate licensing and proof of insurance
Ocwen Financial Corporation, our affiliates and subsidiaries (Ocwen) is an equal opportunity employer. Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, and veteran or disability status, or any factors prohibited by law.