Overview

We are looking for System Engineer at Chennai with 1 to 3 years of experience possessing the following skills:

Position                                 System Engineer

Level                                      L1 Support

Key skills                               Hardware troubleshooting, technical support, Mail Configuration, Remote Support, Printer support, Basic Networking, Window, AD, DHCP, DNS, SLA, Ticketing tools.

Work experience                1 to 3

Location                                Airoli, Malad, CST-FORT, Kurla and Sion

Seniority level                     Associate

Employment type              Full time

Job Function                        Enduser Support

Number of Vacancies        15

Industry                                Information Technology & Services

 

Education                             B.E/ B. tech specialization in ECE, EEE, CS, IT / Diploma / Any UG

Windows Support              24/7 / General

 

Job Description

·        Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)

·        Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)

·        Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.

·        Installation and Managing of antivirus products

·        Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).

·        Installation, Configuration of Biometric devices.

·        Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.

·        Managing of DNS, Active Directory, basic window server

·        Troubleshooting basic thin client issues.

·        Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).

·        Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.

·        Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.

·        Installation, configuration of Antivirus Cementech & MacAfee

·        Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.

·        Configuration and support for iPad & iPhone.

·        Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.

·        Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.

·        Installation and managing of Video conferences

Tagged as: associate system engineer, desktop support, fms engineer, it hardware engineer, it support, it technical support, itil, system engineer

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