We are looking for System Engineer at Chennai with 1 to 3 years of experience possessing the following skills:
Position System Engineer
Level L1 Support
Key skills Hardware troubleshooting, technical support, Mail Configuration, Remote Support, Printer support, Basic Networking, Window, AD, DHCP, DNS, SLA, Ticketing tools.
Work experience 1 to 3
Location Airoli, Malad, CST-FORT, Kurla and Sion
Seniority level Associate
Employment type Full time
Job Function Enduser Support
Number of Vacancies 15
Industry Information Technology & Services
Education B.E/ B. tech specialization in ECE, EEE, CS, IT / Diploma / Any UG
Windows Support 24/7 / General
· Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
· Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
· Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
· Installation and Managing of antivirus products
· Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
· Installation, Configuration of Biometric devices.
· Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
· Managing of DNS, Active Directory, basic window server
· Troubleshooting basic thin client issues.
· Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
· Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
· Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
· Installation, configuration of Antivirus Cementech & MacAfee
· Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
· Configuration and support for iPad & iPhone.
· Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.
· Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.
· Installation and managing of Video conferences