Overview
We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.
Key Responsibilities;
Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.
Monitor performance (conversion, reachability, and customer satisfaction).
Provide coaching, feedback, and motivation to team members.
Ensure 100% compliance with process and reporting requirements.
Coordinate with Quality, Training, and Management teams for smooth operations.
Handle escalations and ensure timely resolution.
What We’re Looking For;
Minimum 2 years of experience in a call center as a Team Leader
Strong communication & leadership skills.
Goal-oriented with a problem-solving mindset.
Familiarity with Microsoft Excel and reporting practices.
What We Offer;
Attractive salary + performance incentives.
Growth opportunities within the organization.
A supportive and professional work environment.
Recognition programs and employee engagement activities.
About Popular Vehicles And Services Ltd.
Popular Vehicles & Services Ltd. (PVS), part of the Kuttukaran Group, is one of South India’s leading automobile dealership networks, established in 1983. Headquartered in Kerala, the company operates an extensive network of showrooms, service centres, spare parts outlets, used car dealerships, and driving schools across Kerala, Tamil Nadu, and Karnataka.
