Overview

As an Operations Associate you will be responsible for ensuring consistency across all PartsAvatar operational activities. This includes day-to-day maintenance of processes, regular business related updates, communication to suppliers/inter departmental groups and support to the technical support operations department. Successful candidate will be process driven, with responsibility for delivering top notch customer experience for all orders. He/she must be an effective communicator and have strong ownership values.

Job Location: Gurugram, Haryana

Seniority Level: Associate

Timings: 18:30 hrs. – 3:30 hrs. (Canada Shift Timings)

Working Days: 6

Skills:

✔ Communication

✔ Problem Solving

✔ Analytical Skills

Qualifications:

 1+ years of experience working in a business-to-customer shipping or ecommerce operations role

 Experience: 1-2 years in E-commerce industry

 Graduate or equivalent

 Knowledge of Microsoft office suite

 Strong communication skills

 Proficient written and oral English

 Strong attention to detail and multi-tasking skills

 Ability to work in a fast-paced and ever-changing environment

 Must be comfortable working in cross-functional teams

Preferred Qualifications:

 Experience working in E-commerce or related field

 Obsession with delighting customers, comfortable in a culture of continuous change and problem solving ability

 Experience in identifying and implementing process improvements

 Should be able to dive deep and identify the root cause of the issues and get them fixed by coordinating with different teams

Job Responsibilities:

 Maintain a positive final mile delivery experience for our online sales including order review, cancellation, backorder and response through online portal and direct contact with suppliers.

 Cross-functional Communication and Collaboration

o Responsible for handling day to day business operations with external and internal team members

o Work cooperatively with warehouse teams to coordinate all logistical aspects

o Operations-related customer experience

o Assist with customer support operations department

o Provide required inputs to suppliers to manage customer feedbacks

 Develop and maintain standard operating procedure (SOP) for ecommerce operations

 Routing tickets to right queue

Tagged as: ecommerce, operations, order processing, supply chain

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About PartsAvatar

PartsAvatar Investments Inc. is a Canada-based automotive parts online retailer with a vision to become an international leader in the online automotive and recreational vehicle retail industry across the globe.