Overview
JOB DESCRIPTION
We are seeking an experienced Client Relationship Executive to manage international voice and non-voice communication, especially with clients in the U.S., U.K., and other regions, ensuring client satisfaction and business growth through clear American English communication.
RESPONSIBILITIES
Develop and maintain strong, long-lasting relationships with clients across the U.S., U.K., and other international regions.
Manage voice and non-voice communication channels (calls, emails, chats, video conferencing) with professionalism and clarity.
Understand client objectives and provide tailored, result-driven solutions.
Maintain accurate and up-to-date records of client interactions, issues, and resolutions using CRM systems.
Monitor client feedback and support trends to suggest improvements and enhance service delivery.
Stay current with industry trends and technologies to continuously improve client engagement.
Respond promptly and professionally to client inquiries through multiple communication channels.
Develop strategies to boost client retention and satisfaction.
Demonstrate flexibility in working hours while managing tasks effectively and meeting deadlines.
REQUIREMENTS
Bachelor’s degree in any discipline from a recognized institution.
Minimum 4 years of experience in client relationship management or similar roles.
Proven experience handling international clients.
High proficiency in American English, both spoken and written, to ensure effective communication with global clients.
Excellent verbal and written communication skills.
Strong attention to detail and problem-solving abilities.
Prior experience in the IT or technology industry is a plus.
Capable of working independently and collaboratively.
Proficiency in using CRM software and platforms.
BENEFITS
Yearly Bonus & Increment
Complimentary Lunch thrice a week & Breakfast on Saturdays
Health Insurance policy
Sick days off
ESI & EPF benefits
Commuting support
Team building activities
About Overseas Cyber Technical Services Pvt Ltd
Overseas Cyber Technical Services Pvt. Ltd. (OCTS) is the largest IT/Software company in Karaikudi. We mark ourselves as the rapidly growing next gen tech company to provide world class IT services to various clients across the globe. Our company runs on 4H Core Values namely HONESTY, HUMILITY, HARD WORK & HAPPINESS. This is a digital era, any kind of business requires to mark their presence on the internet. Being a forefront IT service provider, we create highly equipped softwares, websites, digital marketing plans, etc according to the needs of the client to mark them digitally and grow their business.
Having over 100 employees specialised in various services of radar of IT/ITES, OCTS is known for its modern products/services that are technology enabled and meeting international standards. We solve various issues of clients in the IT periphery. The vision of the client is the aim of our firm. We have a whole lot of clients from overseas who are happy and satisfied with our products/services and demanding to extend our relationship.
Our campus competes with the infrastructure and work culture of large companies in tech cities. It ensures hygienic & comfortable workspace for each of our employees. We maintain a very good team relationship where the space is ensured for each employee to share their ideas and grow with us towards an enlightening path. We provide great opportunities for our employees to enhance their technical & professional skills which will be profitable at both ends. Our core values and mission is always the foundation for the success of our organisation.
