Keep records of customer interactions, process customer accounts and file documents The candidate has to be fluent in English / Tamil. Work Experience 0 -2 years Spearhead compliance, Complaint management and Service assurance for Contact Center. CRM shall be responsible for the customer issues handling and collection for his / her accounts. Coordinate with clients over phone and mails to execute work and project successfully. Responsible for overall responsibility of all customer complaints. Monitor customer satisfaction reports and trends , Receive the customer in a professional way.