Office 365 | Skype | Teams Administrator Multiple Cities

The individual is responsible to provide timely resolution to level 2 / level 3 tickets reported at the desk in the form of an Incident, Service Request, Change Orders, or Problem Ticket. They participate in security health check and patching related activities to secure customer IT environment and review the daily health check reports and system logs for the environment stability and take any corrective action as required.

They participate in change review process of the account and collaborate with the customers and other key stakeholders (internal & external) on infrastructure change activities and implement them on a timely fashion.

They are also responsible to work with the vendor on any open issues that are escalated for advance support and drives those issues to closure.
Responsibilities:
o Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.
o Keep tickets updated at all time for better clarity on the progress.
o Raise change tickets and represent them in CAB review board and implement it in Customer environment as required.
o Maintain Customer’s Collaboration environment in a healthy state and take proactive measures to prevent incidents.
o Maintain +ve compliance posture of Customer Collaboration environment at all time.
o Participate in Customer, Account and Internal delivery interlocks for better governance and control.Required Technical and Professional Experience
o Moderate to advance level Knowledge of collaboration technologies Eg: Major workloads within Office 365 Suite across various licenses and its on-premise components like Exchange, SharePoint, Skype, Lync and similar Collaboration products like Yammer, CISCO WebEx, CISCO Jabber,
o Knowledge of On-Premise Active Directory or Azure Active Directory (AAD)
o Knowledge of Microsoft Security Products like Enterprise Mobility + Security (EMS)
o Knowledge of Scripting (Eg: PowerShell)
o Basic Knowledge of Windows Server Administration
o Ability to communicate effectively (Written and Oral)
At least 3 to 6 plus years’ experience as a MS Exchange/O365 Administrator with a knowledge in Active Directory , SKYPE, MS Teams, Azure AD ADFS ,Windows server vulnerability , Patches, AD objects and GPO management

Preferred Technical and Professional Experience
Expertise in O365, SKYPE, MS Teams, Azure AD, O365 & Exchange, ActiveDirectory, ADFS etc.
Superb collaboration, interpersonal, and communication skills.
Advanced analytical and problem-solving abilities.
Excellent organizational and time-management skills

Required Education
Bachelor’s Degree

Preferred Education
Master’s Degree