Overview

We are looking for a people who is able to work with the team and have a

decent problem solving skill

•             Be in charge of running and managing the call center daily

•             Set targets for all other call center agents to meet up with

•             Schedule and organize shift patterns for other team members to

ensure that customers are never left unattended to

•             Understand all organization’s products, services, procedures and

guidelines and communicate same to all team members

•             Prepare forecasts and budgets for the call center

•             Monitor all calls to ensure that due procedures and quality standards

are strictly adhered to

•             Facilitate and organize training session for all agents and participate

in recruitment of new call center agents

•             Conduct regular review of all call center agents performance and

organize training sessions for under performers

•             Submit regular reports to management and seek new ideas and

strategies to improve performance at the center

•             Keep up with trends and happenings in the industry and ensuring

adherence to industry standards

•             Ensure that clients are kept happy and satisfied at all times by

providing prompt response and solutions to their challenges at all times

•             Experience : Minimum of 5 years in relevant area.

 

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.