We are looking for a people who is able to work with the team and have a

decent problem solving skill

•             Be in charge of running and managing the call center daily

•             Set targets for all other call center agents to meet up with

•             Schedule and organize shift patterns for other team members to

ensure that customers are never left unattended to

•             Understand all organization’s products, services, procedures and

guidelines and communicate same to all team members

•             Prepare forecasts and budgets for the call center

•             Monitor all calls to ensure that due procedures and quality standards

are strictly adhered to

•             Facilitate and organize training session for all agents and participate

in recruitment of new call center agents

•             Conduct regular review of all call center agents performance and

organize training sessions for under performers

•             Submit regular reports to management and seek new ideas and

strategies to improve performance at the center

•             Keep up with trends and happenings in the industry and ensuring

adherence to industry standards

•             Ensure that clients are kept happy and satisfied at all times by

providing prompt response and solutions to their challenges at all times

•             Experience : Minimum of 5 years in relevant area.


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