Overview

JOB DESCRIPTION (BUSINESS ANALYST)
– Responsible for under standing customer requirements and customize application to satisfy customer requirements
– Responsible to communicate with technical team to get the new/change of customer requirements developed and delivered
– Taking ownership of customers issues and following documents through to resolution
– The goal is to keep the department running in an efficient and profitable manner, to increase the clients satisfaction, loyalty and retention and to meet their expectations

Key Tasks: –
Should be a Good Communicator in English
Professionally should be able to undertake a variety of software support task and work diligently under pressure
Must be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results
Accomplish progressive communication with the clients
Manage incoming calls
Should be able to progress interactive chats
Build an organized working through emails
Provide accurate, valid and complete information for customer queries
Create help manuals for software product

Requirements
Proficiency in English
Willing to work in Mid-Night/Full Night shift
Ability to think strategically and to lead
Ability to multi-task, prioritize, and manage time effectively
Maintain an orderly workflow according to priorities
Strong phone contact handling skills and active listening
Maintain trusting relationships with the clients
Excellent verbal communication skills

Job Type: Full-time
Salary: ₹2,300,000.00 /year
Bond :- 2 years