Job description:


Roles and Responsibilities
* Develop IT infrastructure for the organization.
* Support and resolve IT and systems-related issues reported by employees.
* Should have knowledge of Windows system.
* Basic understanding of Microsoft OS internals.
* Experience with System Installations, Hardware Upgrades, and Application Installations on Windows, Linux, and Mac
OS platforms.
* Troubleshooting problems related to hardware/software/networking.
* Evaluate and recommend new technology as it relates to the end-user.
* Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.
* Interface with other Core Services teams to solve complex issues.
* Create / Maintain support solutions and documentation for the service desk.
* Network: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs,
Internet, and corporate WAN connectivity.
* Access management: Maintain accurate and updated IT Asset Management inventory to keep track of the
equipment we have.
* CCTV and Biometric maintenance.
* Configuration of LAN Printers, Wireless printers, USB Printers, scanners, etc.
* Backup Management.
* Responsible for Email Account Management, Office 365, G-Suite.
* Responsible for the restoration of the data and user data validations.
* Responsible for IT Related Purchase Activities including Purchase requisition creation, Vendor Coordination’s, and
negotiations, Collecting budgets & Quotations, Technical Confirmations, Etc.
* Security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log
management, etc.

Key Performance Indicator:
* Resolution of all tickets within SLA.
* Emails and availability.
* Taking ownership of issues.
* Backup of critical services.

Desired Candidate Profile
* Hardware and Networking knowledge with CCNA additional Advantage
* Knowledge of Microsoft products
* Excellent troubleshooting skills
* Good knowledge of Internet security and data privacy principles

UG: Any Graduate

Tagged as: hardware and networking

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Our company deals with sales and services of the IT products like laptops , desktops, servers, printers, work stations, AMC bulk installations, Cctv cameras, Networking and Mapping, Microsoft 365 license, spare parts