Key Responsibilities:

1. Conduct Outbound Calls: Make a high volume of outbound calls to potential customers, clients, or leads using a company-provided list or database.

2. Sales Pitch: Deliver compelling and persuasive sales pitches to promote products, services, or solutions based on the company’s offerings.

3. Customer Engagement: Engage with customers in a friendly and professional manner, actively listening to their needs and addressing any inquiries they may have.

4. Lead Generation: Identify and qualify potential sales leads by gathering essential information and assessing their interest and requirements.

5. Data Entry: Accurately record and maintain customer information, inquiries, and outcomes in the company’s database or CRM system.

6. Sales Targets: Meet or exceed daily, weekly, and monthly sales targets or quotas as set by the sales manager or team leader.

7. Follow-up Calls: Make follow-up calls to interested leads, provide additional information, and nurture relationships to convert leads into customers.

8. Product Knowledge: Maintain a good understanding of the company’s products, services, and pricing to address customer queries effectively.

9. Objection Handling: Handle customer objections or concerns professionally, providing solutions and overcoming objections when possible.

10. Compliance: Ensure compliance with all relevant laws, regulations, and company policies when making calls and handling customer data.

11. Reporting: Prepare and submit daily or weekly reports on call activity, leads generated, and conversions.

12. Team Collaboration: Work collaboratively with the sales and marketing team to coordinate efforts and share feedback and insights.

Qualifications and Requirements:

– High school diploma or equivalent (a bachelor’s degree in a related field may be preferred).

– Proven experience as an outbound telecaller or in a similar role.

– Strong communication and interpersonal skills.

– Persuasive and confident phone etiquette.

– Ability to meet and exceed sales targets.

– Familiarity with CRM systems and call center software is a plus.

– Excellent problem-solving skills and objection-handling abilities.

– Self-motivated and goal-oriented.

– Ability to work independently and as part of a team.

– Good time management and organizational skills.

Tagged as: telecaller, telephonic communication

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