We are HGS; a global BPM company with more than 21,600 employees spread across 6 countries making a difference to some of the world’s leading brands across verticals. Our mission is to innovate, optimise, and grow our clients’ business with the perfect balance of technology and people. The culture of growth, learning, support and mentorship, compassion, and dynamism are the pillars of every employee’s life at HGS.
Understand and establish the basic professional E-mail etiquette and obtain client information by answering clients online, interviewing clients, verifying information. Also determines eligibility by comparing client information to requirements.
Should be flexible with rotational shifts/night shifts.
Work from Office
Hiring only graduates
Education & Experience
Graduation (15 years of education)
Fresher (No experience required)
Roles and Responsibilities
Processing claims and taking appropriate actions as per the process guidelines.
Understand the basic professional standards and established procedures, policies before taking action and making decisions.
Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
Use company policies to determine if there can be an immediate resolution to a customer issue or if that the issue requires managerial input
Input data into the company platform to keep each customer record updated
Responsible for multiple administrative and customer service layers that include solving customer issues through review, investigation, adjustment (if necessary), remittance, or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
Individuals should have a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Desired Skills and Abilities
Basic Email Etiquettes
Basic Telephone Etiquettes & MS Office
Typing Skills minimum 25 WPM with 90% accuracy & Basic System Navigation Skill
Ability to write, read and speak English to suit business need
Good analytical, numerical ability, and logical reasoning
Customer focus and Being attentive
Comprehending Ability and Decision Making
Job Type: Full-time
Salary: Up to ₹210,000.00 per year