Roles and Responsibilities

· Experience diagnosing and troubleshooting basic hardware and software issues on Desktop, Laptop, Printer

· Providing End User Support and Remote Support

· Experience with remote desktop applications and remote troubleshooting techniques.

· Experience in managing and supervising a team in the delivery of high quality work outputs and team performance.

· Experience in addressing complex issues and demonstrated problem management.

· Desktop Support up to Client Level including Hardware, Software and Networking Problems

· Troubleshooting desktop / laptop OS issues.

· Hardware knowledge on servers/switches/storage devices.

· Installation and configuration of operating Systems such as Windows 7 & Windows 10 & Linux

· Configuration & Troubleshooting of Outlook Issues.

· Continues check on hardware problems, virus Patch updates, system hardware configuration updates

· Installation & Configuration of various Networks under Windows Domain.

· Installation & troubleshooting of Local and Network Printers.

· Troubleshooting network connectivity in a LAN/WAN environment

· Knowledge on VPN configuration and troubleshooting.

· Knowledge on vendor management and asset management.

· Knowledge for Assembling Desktop

· Laptop Troubleshooting like Keypad, Battery, SSD Replacement


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